On the beach, free beach cabanas, sun loungers, beach umbrellas
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Reviews of Koh Chang Resort

3 out of 5
Koh Chang Resort
39 Moo 4, Ko Chang, Trat

Reviews

7.0

Good

Rating 10 - Excellent. 24 out of 123 reviews" "
Rating 8 - Good. 41 out of 123 reviews" "
Rating 6 - Okay. 33 out of 123 reviews" "
Rating 4 - Poor. 12 out of 123 reviews" "
Rating 2 - Terrible. 13 out of 123 reviews" "

6.8/10

Cleanliness

6.8/10

Staff & service

6.4/10

Amenities

6.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

4/10 Poor

Paul

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
The reception staff only said what your name they was so rude not helpful. The grounds were unkept rundown the paths were terrible paint peel off room was run down bathroom very dirty i have photos to prove all my words they said there was car parking but they mean on the main road . Worst hotel ever
Stayed 4 nights in Apr 2024

6/10 Okay

MICHAEL

Liked: Staff & service
Disliked: Amenities
It was OK great beach nothing else around
Stayed 2 nights in Mar 2024
Response from amp on Apr 19, 2024
thank you

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities
Find a different hotel on the beach
I love Thai people but the front Hotel staff are terrible! They only cared about making more money with an upgrade that they forgot to tell us about the daily breakfast that was included! They also did not explain the upcharge. I speak basic Thai. Then when we asked about Breakfast they said they gave us coupons already (which they lied and did not) and then blamed us and did not give us anything complimentary despite us missing breakfast for a few nights.we explained to the owner but they lied to him! I don’t like being blamed for someone’s incompetence. They hotel is dated and not worth the $80 but it is directly on the beach which is its only redeeming feature. The beach is the only bonus! We will not be returning. Find a nicer new hotel on the beach. ฉันรักคนไทย แต่พนักงานหน้าโรงแรมแย่มาก! พวกเขาสนใจแต่เรื่องการทำเงินมากขึ้นด้วยการอัพเกรดที่พวกเขาลืมบอกเราเกี่ยวกับอาหารเช้าที่รวมอยู่ทุกวัน! พวกเขายังไม่ได้อธิบายเรื่องการเติมเงินด้วย ฉันพูดภาษาไทยขั้นพื้นฐานได้ จากนั้นเมื่อเราถามเกี่ยวกับอาหารเช้า พวกเขาบอกว่าพวกเขาให้คูปองกับเราแล้ว (ซึ่งพวกเขาไม่ได้ให้) แล้วก็ตำหนิเราและไม่ได้ให้อะไรฟรีแก่เราแม้ว่าเราจะขาดอาหารเช้าไปสองสามคืนก็ตาม ฉันไม่ชอบถูกตำหนิว่าไร้ความสามารถของใครบางคน โรงแรมของพวกเขาเก่าและไม่คุ้มกับเงิน 80 ดอลลาร์ แต่อยู่บนชายหาดโดยตรงซึ่งเป็นคุณสมบัติในการแลกเท่านั้น ชายหาดเป็นโบนัสเดียว! เราจะไม่กลับมา ค้นหาโรงแรมใหม่ที่ดีกว่าบนชายหาด
Stayed 2 nights in Dec 2023

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I’ve stayed many times and the staff is always quietly efficient and pleasant. The beach is perfect and the location on Koh Chang is a good as it gets
Stayed 3 nights in Nov 2023
Response from kohchang resort on Nov 30, 2023
Thank you for support us.Please come back to visit us again.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to relax. Great breakfast.
Stayed 3 nights in Jul 2023
Response from Somchai on Jul 30, 2023
thank you for support us .And we hope come back again

10/10 Excellent

PORNTHEP

Stayed 2 nights in Feb 2023

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and good location bed a bit hard and the hill side rooms
Stayed 3 nights in Jan 2020
Response from Chairote on Jan 30, 2020
Thank you for staying with us. Thank you for your comment.

2/10 Terrible

Jean

Disliked: Staff & service, property conditions & facilities
Miserable staff . No info
On arrival we were given no information on where anything was. Meal times . The rooms were so dated, they need a good overall. There were only 2 plugs in the room . The bed was difficult for 2 elderly people to get on and off. As there was built in side's Staff were misrable. Only smile we saw was on the breakfadt table cleanersThe food mediocre. Pool only has 3 poolside beds then pethaps 6 under cover. The sunbeds on the beach wete all taken with towels the night before. Not once did we see a sunbed without a towel on it. I would not recommend this hotel
Built in bed
Dated bathroom
Shelving round bed
Dated ceiling fan with lights
Stayed 3 nights in Dec 2019
Response from Chairote R. on Dec 27, 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Willy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A happy place
The room comfortable but small the brakefest was just ok staff very nice and helpfull overall i would give this stay 7.5 out of 10 i enjoyed my stay .
Stayed 3 nights in Dec 2019
Response from f/o on Dec 17, 2019
Thank you very much for support us. We hope you come agains.

8/10 Good

tan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
if dont like crowd so go to Koh Chang
Direct beach access, many bungalows but never felt crowded (quiet) Transport not convenient. places & beach is not crowd Seafood is very good (reasonable price)
Stayed 2 nights in Jun 2019
Response from Chairote R. on Jun 25, 2019
Thank you for stay with us & Thank you for your good comment

6/10 Okay

Peter

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stay on Koh Chang
Trip overall was OK, weather a little disappointing, windy & raining most of the time. Island facilities all very good. Road conditions leave a lot to be desired.
Stayed 3 nights in May 2019
Response from Chairote R. on Jun 13, 2019
Thank you for staying with us. Thank you for your comments!

4/10 Poor

Don

Disliked: Cleanliness, staff & service, property conditions & facilities
3-night stay
As with most hotels in KoChang, the resort was run down and a bit over priced. I didn't go to the island to stay indoors so all turned out good.
Stayed 3 nights in Apr 2019
Response from Chairote R. on Jun 13, 2019
We will fix this problem directly.

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice ,clean room,Good Location near beach i will go back again
Stayed 4 nights in Mar 2019
Response from Chairote R. on Mar 18, 2019
Thank you for staying with us. Thank you for your comments!

10/10 Excellent

Eleanor, Huntsville, Ontario

Liked: Cleanliness, staff & service, property conditions & facilities
The beach was besutiful and clean. The synsets were great. Food was good. Friendly staff.
Stayed 2 nights in Feb 2019
Response from Chairote R. on Mar 2, 2019
Thank you for staying with us. Thank you for your comments

10/10 Excellent

Verified traveler

Stayed 2 nights in Feb 2019
Response from Chairote on Apr 30, 2019
Thank you for stay with us

10/10 Excellent

Verified traveler

Stayed 2 nights in Feb 2019
Response from Chairote on Apr 30, 2019
Thank you for stay with us

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
I liked the location and the staff were helpful and attentive. Food was very good. Wifi in the room was terrible. This needs to be upgraded or I would not stay in the hotel again. Expedia's advertisement states that the Hotel had flat screen TV's which is incorrect. Danny
Stayed 3 nights in Feb 2019
Response from Chairote R. on Feb 22, 2019
Thank you for staying with us. Thank you for your comments!

6/10 Okay

Greg, Perth, Australia

Liked: Cleanliness, staff & service, room comfort
Jacuzzi room large with all amenities however room desperately needs refurbishment. Very large hotel complex that appeared to have about 4 guests. Transport necessary as very little re food and drinks nearby. Staff pleasant and helpful. Photos must be dated as is no longer 4 star but acceptable overall for the price.
Stayed 2 nights in Jul 2018

8/10 Good

Mikael

Liked: Staff & service
Stayed 6 nights in Dec 2017
Response from Chairote on Jan 24, 2018
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First trip to Koh Chang
Beach was very nice, breakfast was very good, room was upgraded, staff was helpfull, for the money this was a good deal
Stayed 3 nights in Dec 2017
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

PARMINDER, TORONTO

Disliked: Staff & service, room comfort
NOISEY ROOM NO PRIVACY
MUSIC GOES OF TILL 10PM . WALKWAY BESIDE THE ROOM LOOKING INTO YOUR ROOM AND HEAR THE NOISE FRO PEOPLE
Stayed 3 nights in Nov 2017
Response from Chairote on Dec 28, 2017
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Steve , TW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place
Been coming to Koh Chang for over 20 yrs and never stayed at Chai Chet - my mistake - this resort is a great spot right on beach and ticks all the boxes for us. As we've got older our levels of comfort and general requirements of accomodation have gone up, but our budget hasn't as much - koh chang resort and spa covers this 10 times over - easy check in - room better than expected - 15 steps to amazing beach - pool 15 steps in other direction - very decent buffet breakfast - cheap beers in room mini bar - room cleaned daily - sun loungers and towels available on beach - I could rattle on but suffice to say - this is the best place I've stayed on the island and for the right price - well done we will be back and we will bring / send others
Response from Koh Chang Resort on Jan 13, 2017
Thank you for staying with us, we strive to make our guests happy and thank you for sending us feedback!

10/10 Excellent

Eugene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on Jan 13, 2017
Write your comment.Thank you for staying with us, we strive to make our guests happy and thank you for sending us feedback!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Response from General Manager on Jan 13, 2017
Thank you for staying with us, we strive to make our guests happy and thank you for sending us feedback!

6/10 Okay

Verified traveler

Response from General Manager on Jan 13, 2017
Thank you for staying with us, we strive to make our guests happy and thank you for sending us feedback!

8/10 Good

Mohammad, Bangkok

Liked: Cleanliness, staff & service, property conditions & facilities
It's so close to beach, very good food arrangements, so nice clean beach. Breakfast also good. Swimming pool is a bit small but it's acceptable. Nice garden and very friendly hotel staff.
Breakfast time.
Response from KohChangResort on Dec 30, 2016
Thanks for staying with us, we strive to make our guests happy. Thank you for sending us feedback!

4/10 Poor

S

Disliked: Staff & service, property conditions & facilities, room comfort
Response from General Manager on Jan 13, 2017
Thank you for staying with us, we strive to make our guests happy and thank you for sending us feedback!

4/10 Poor

linda, Spain

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not recommended
Not a great place to stay. There is a lot of work needed to put this place up to standard. If you are lucky enough to get an upgraded room, you might be happier!
Response from General Manager on Jan 13, 2017
Thank you for staying with us, we strive to make our guests happy and thank you for sending us feedback!

6/10 Okay

Ange, Santiago, Chile

Disliked: Property conditions & facilities
Hotel to take a break
I stayed at this hotel around for 3 days. I went to Bangkok and also I wanted a really closer experience with elephants, and for that reason I thought in Ko Chang (its mean Elephant Island). I arrived to the Hotel and they didn't have wi-fi, I should cross the street to go to the other hotel. Just that problem I had in there, the breakfast for me was good, the hotel is not near to the beach is in the beach, I rented a scooter to go to another areas of the Island, the people is friendly and help me with the elephant tour that I dreamed. They have also a spa treatments, but I think you don't need it, just walk and take a look to the beach. Maybe is not so close to bar, but you should go there to relaxing time, with friends, family or couple.
Response from Koh Chang Resort on Jan 13, 2017
Thank you for staying with us, we strive to make our guests happy and thank you for sending us feedback!

2/10 Terrible

Atsushi, Auckland, New Zealand

Disliked: Staff & service, property conditions & facilities
Hotel is by the beach.
There was no WiFi in my room. I asked if I can change the room. I was taken outside the room where I could get WiFi. And I was told to stay there, when I need internet.
Response from Koh Chang Resort on Jan 13, 2017
Thank you for staying with us, we strive to make our guests happy and thank you for sending us feedback!

10/10 Excellent

T.J.A.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mooie ligging aan zee met een eigen stuk strand.
Stayed 5 nights in Feb 2024

8/10 Good

Brian

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Værelse med for lidt plads til bagage, ingen plads til tøj i skabet til 2 personer
Stayed 14 nights in Jan 2024

2/10 Terrible

Werner, Sasbachwalden

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Dieses Hotel empfehlen wir nicht. Die Hütten sind in die Jahre gekommen,außer einigen neuen Hütten,die wir leider nicht hatten .Man gelangt ins Haus über einer Art Hühnerleiter.Im Frühstücksbereich ist das Personal sehr unfreundlich,kein einziges Lächeln. Einzig das Personal,welches die Unterkunft reinigt ist sehr gewissenhaft. Hans und Silvia
Stayed 6 nights in Jan 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Clean & great service!
Loved the location and the staff. You get what you need here and the room is always tied up and clean. Beach towels, water bottles everyday. You have everything you need here if you're looking for some quietness, clean area and great price! Can't wait to come back :)
Stayed 4 nights in Jan 2024

2/10 Terrible

Riccardo

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Run down and poorly managed
The hotel is very run down, with rooms not cleaned properly. Door between rooms don’t lock so neighbour can come in at any time. Not safe. Poorest breakfast in all SE Asia. Only positive is the beach although hard to get a spot as people leave their towels to book the spot and never show up. Bad hotel management.
Stayed 6 nights in Dec 2023

10/10 Excellent

Pramot

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superbra hotell med mysiga bungalows. Hotell personal var mycket trevliga och serviceinriktade. Bra frukostbuffé och fin och fräsch strand. 10/10!
Stayed 4 nights in Dec 2023

10/10 Excellent

Bettina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ruhiges Resort
Stayed 1 night in Nov 2023

10/10 Excellent

Herbert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alles Super
Stayed 4 nights in Nov 2023

8/10 Good

Malin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bra boende
Mycket lugnt och skönt ställe vi bokade två nätter men det slutade med fem så vi var mycket nöjda. Rent och bra städat gott om solplatser och fria beach handdukar.
Stayed 3 nights in Nov 2023

8/10 Good

Malin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mycket bra för sitt pris och läge
Mycket bra hotell för priset. Vi bokade till att börja med två nätter men när vi såg läget och det trevliga rum vi hade så förlängde vi direkt vår resa fyra nätter till och kanske blir det ännu längre. Havsnära med väldigt fin strand och gott om solsängar.
Från vår stora fina altan
Stayed 2 nights in Nov 2023
Response from Kohchang resort team on Nov 15, 2023
Thank you very much for stay with us .Thank you for your impression here.

4/10 Poor

Jean, Hamsud

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Je ne suis pas resté pour la nuit Je me suis trouvé un autre emplacement à proximité
Stayed 1 night in Apr 2023
Response from สมชาย on Apr 8, 2023
ขออภยในความไมสะดวกดวยนะคะ เราพรอมจะปรบปรงในการใหบรการ ไมทราบวาคณไมไดรบความสะดวกในดานใด เราไดสอบถามกบทางพนกงานคณแจงวาหองพกไมมระเบยง ซงรปภาพในการจองชดเจนแลววาหองพกของเราเปนอยางไร กอนคณทำการจองเราคาดวาคณนาจะไดดมนกอนแลว อยางไรกตามเราขออภยกบเหตการณทเกดขน

8/10 Good

Jonny

Liked: Cleanliness, staff & service, room comfort
Stayed 6 nights in Feb 2023

6/10 Okay

Pattramon

Traveled with family
ก็โอเค
เทียบกับที่พักริมหาดที่อื่นๆ ก็คุ้มค่า คุ้มราคาอยู่ ควรปรับปรุงเรื่องความไม่เข้มงวดในการใช้สระว่ายน้ำ คนไม่ใส่ชุดว่ายน้ำลงเล่นให้เยอะแยะเลย ดูไม่สะอาด
Stayed 1 night in Dec 2021
Response from ชัยโรจน์ on Jan 10, 2022
ขอบคุณสำหรับำติชมนะครับ เราจะนำไปปรับปรุงให้ดียิ่งขึ้นครับ

6/10 Okay

Theerawat

Traveled with group
Liked: Staff & service
ห้องโทรม เก่า อ่างล้างมือน้ำไม่ระบาย รูปลั้กชาจไฟน้อย ผ้าห่มมีกลิ่นฝุ่น
Stayed 1 night in Dec 2021
Response from ชัยโรจน์ on Jan 10, 2022
ขอบคุณสำหรับำติชมนะครับ เราจะนำไปปรับปรุงให้ดียิ่งขึ้นครับ

6/10 Okay

Verified traveler

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
ติดหาด ลงทะเลได้ แต่โรงแรมเก่า ห้องสกปรกเหมือนทำความสะอาดลวกๆ มีดีที่พนักงานบริการดีมากๆ อาหารเช้าไม่หลากหลายไม่คุ้มค่า บรรยากาศโรงแรมเหมือนเจ้าของคิดจะใส่อะไรเข้าไปก็ใส่เข้าไปเลย ลวกๆ เหมือนไม่ได้วางแผนไว้
Stayed 3 nights in Apr 2021
Response from Chairote on Apr 20, 2021
ขอบคุณสำหรับคำติชม เราจะนำไปพัฒนาปรับปรุงให้ดียิ่งขึ้นครับ

8/10 Good

EKATERINA

Liked: Staff & service, property conditions & facilities, room comfort
Все ничего, но хочется чуть лучше
Отдыхаю в этом отеле уже 3 или 4 раз, но, к сожалению, с каждым годом сервис все проще, а здание все хуже. Многое требует ремонта и надзора. Хотелось бы, чтобы персонал уделял время территории, чище проводил уборку в номерах; также, хотелось бы большего разнообразия пищи на завтраке! В целом отель на тухлую троечку))), но, почти стоит своих денег за проживание!
Stayed 11 nights in Feb 2020
Response from Chairote R. on Mar 4, 2020
Thank you for being with us. Thank you for your comment. Sorry for the inconvenience

4/10 Poor

Brian

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Ikke pengene værd
Slidt hotel med meget tillukket personale. Morgenmaden var trist og ikke pengene værd. Værelset lå i forreste Bygning ud til en trafikeret vej med støj- meget tynde døre gør støj generende. Personalet på restauranten taler meget dårligt engelsk og aner ikke hvad “starters”er og serverer måden i random rækkeføge. Afløbene på badeværelset lugtede
Stayed 8 nights in Feb 2020
Response from Chairote on Feb 25, 2020
Thank you for being with us. Thank you for your comment. Sorry for the inconvenience

6/10 Okay

Jihye

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from Chairote R. on Feb 3, 2020
Thank you for staying with us.

6/10 Okay

Jonas

Traveled with family
Liked: Cleanliness, staff & service
Stayed 4 nights in Dec 2019
Response from Chairote on Jan 27, 2020
Thank you for staying with us. Thank you for your Feedback.

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
อยู่ติดชายหาดบรรยากาศดีมีห้องให้เลือกหลายเกรด โดยรวมถือว่าดีมากครับ
Stayed 2 nights in Dec 2019
Response from ชัยโรน์ on Jan 27, 2020
ขอบคุณสำหรับคำติชมนะครับ