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Reviews of Hotel Burg Reichenstein

3 out of 5
Hotel Burg Reichenstein
Burgweg 24, Trechtingshausen

Reviews

9.4

Exceptional

Rating 10 - Excellent. 98 out of 129 reviews" "
Rating 8 - Good. 22 out of 129 reviews" "
Rating 6 - Okay. 6 out of 129 reviews" "
Rating 4 - Poor. 2 out of 129 reviews" "
Rating 2 - Terrible. 1 out of 129 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Carri

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view of the Rhine, quiet and peaceful. Nice restaurant with good food and service.
Stayed 1 night in May 2024

10/10 Excellent

Sunil

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Very good service, always with a smile. Love the location, close to Bingen, train station nearby. Restaurant food and breakfast both very good.
Stayed 2 nights in Apr 2024

10/10 Excellent

Giridhar Narasimha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing castle stay and a very luxury weekend. Cant say anything negative about it. High tea and breakfast was included and we got a River view room with breath taking views. Would definitely want to come back here, again and again.
Stayed 1 night in Mar 2024

8/10 Good

William

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Grant

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Besides the obvious beauty, great amenities, included afternoon tea and breakfast made this stay a delight
Stayed 1 night in Oct 2023

10/10 Excellent

Gary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in great location. Friendly and welcoming.
Stayed 1 night in Sep 2023

10/10 Excellent

Donna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room had a lovely claw foot tub and the room was quite spaxiohs qith comfy robes available.
Stayed 1 night in Sep 2023

10/10 Excellent

Liubov

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really unique place to stay. You also have an option to go around the museum property during the night which gives you really cool views
Stayed 1 night in Aug 2023

10/10 Excellent

Adam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Having access to the Castle to walk around the grounds was great, we were able to go at our own pace and fully enjoy the beauty of the Grounds and the spectacular views. The areas for special occasions and events makes this place special. People seeking a private place for a wedding or function should really consider this place.
Stayed 1 night in Aug 2023

10/10 Excellent

TATSU

Stayed 1 night in Aug 2023

10/10 Excellent

Theresa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, friendly staff, delicious food, amazing scenery.
Stayed 2 nights in Jul 2023

10/10 Excellent

Lee

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Amazing place. The staff were exceptional and service was second to none. I would have loved to stay longer and will definately be back. Very highly recommended.
Stayed 1 night in Apr 2023

10/10 Excellent

Christopher

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really cool museum. Love that you can explore the grounds as much as you want as a guest. The included breakfast was excellent. Only complaint is that the wifi was no always working.
Stayed 2 nights in Apr 2023

10/10 Excellent

Kristy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Such a unique experience
Breakfast was great. Afternoon tea and treats was a welcome suprise. Rooms are pretty modern tho...
Stayed 1 night in Dec 2022

10/10 Excellent

Nilsa

Stayed 1 night in Nov 2022

10/10 Excellent

Sonia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room and bathroom. Dinner in restaurant was amazing. Museum was interesting.

10/10 Excellent

Richard

Stayed 1 night in Jul 2022

8/10 Good

Paula D.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Local Favorite Castle
This is an amazing place for sure with a long rich history. There has been a lot of work done to make this place a great place to stay. This castle is located in a very small town so there are no additional shops or restaurants within walking distance. For picky eaters, this could be a bit of a challenge. On my visit, the menu located outside of the restaurant had more options than what actually was available for the dinner menu and I had my reservation set for the opening of the dinner service. My room was clean and nice with a free bottle of sparkling water. There was a bee that apparently lives in the door to the restroom but it didn't trouble me so I didn't worry. While I got the bee out of the room, it came back a couple of hours later and went directly back into the door. Funny. With the limited number of rooms and being on a weekday, I was able to take a virtually private audio tour. It was nice to get pictures without other tourists in the photos.
Stayed 1 night in Jun 2022

10/10 Excellent

Niko

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay
Excellent stay in a castle!
Stayed 1 night in Jun 2022

2/10 Terrible

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An amazing location, castle and hotel experience. The best hotel experience I’ve ever had. You can access the area by train, the station is a short walk. You don’t need a car if you can walk.
Stayed 3 nights in May 2022

8/10 Good

Jeffery, Honolulu

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a beautiful property and the museum is great. I had an issue with communication/lost in translation event that was unfortunate but, that was as much my fault as it was the hotel desk clerk. There could be a greater emphasis / advertisement to customers as to what is available / what comes with your stay. It seems like we just stumbled into things - could have easily not known (for example - free headphones for the museum tour for people who stay at the property) had we not had to ask about them.
Stayed 1 night in Sep 2021

6/10 Okay

Glaucia

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Wi-Fi does not work Room uncomfortable Restaurant service to slow, it seems understaffed
Stayed 3 nights in Jan 2020

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Oct 2019

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fairytale Stay on Rhine
I was very impressed with our stay at the Hotel Burg Reichenstein! The staff were so friendly and we had a delicious dinner and breakfast. The rooms were spacious and the bathroom shower was amazing! And let’s not forget the castle! The views and museum are incredible. I would absolutely stay here again!
Stayed 1 night in Sep 2019

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not what we expected. We thought we would be in an old castle room but what we got was a fully modernized hotel room. The castle had a great museum and was great shape. Meals were pricy.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was excellent & property was extra ordinary
Stayed 2 nights in Sep 2019

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for a babymoon!
We really enjoyed our stay here! The rooms were small but very comfortable, bathrooms were great, and staff was nice. We also had the breakfast which we enjoyed, although didn’t realize you can order from the menu and that was included int the price! That makes it amazing for the price!! Only downside was there wasn’t a lot right in the area, but it was only about a 30-40 min drive to some amazing restaurants and cute areas! Love this place and highly recommend!
Stayed 1 night in Jun 2019

8/10 Good

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice experience in a castle hotel
We spent one night in this castle hotel. the room is not big but clean and new. We got a room with partial river view from the window. We could hear the trains passing by but it didn't impact our sleep so much. In sum, I will highly recommend it as it is kind of experience.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and setting and very nicely appointed hotel with excellent breakfast
Stayed 1 night in May 2019

6/10 Okay

Dennis E

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Waiting forever.
The hotel was very nice and modern in a unique setting. I had heard that the food in the restaurant was excellent and anticipated a good meal. Unfortunately, the anticipation lasted for almost two hours before the single course we ordered was served. I asked the reception desk why the service was so slow. The clerk blamed it on a new inexperienced staff. Unless this staff gets it together soon I suggest bringing a deck of cards or an iPad for entertainment while enduring the long wait for food.
Stayed 1 night in Apr 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful rooms, friendly staff, and wonderful breakfast selection. I highly recommend this hotel. The only downfall was the trailer park community located directly in front of the hotel, spoiling the views a bit.
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful! We really enjoyed the museum and castle.
Stayed 2 nights in Dec 2018

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staying at Burg Reichenstein was a wonderful experience! The rooms are beautifully done. The setting is gorgeous. The castle is amazing. Hotel and restaurant are beautiful. The food was fantastic. The only difficulty we had was there was no air conditioning and we had to open the windows, but there are freight trains that are going by very frequently. The hotel provided ear plugs, but it can still be very difficult to drown out the noise. Hard to sleep with all the noise and no air when it's warm.
Stayed 2 nights in Oct 2018

4/10 Poor

Lori

Liked: Cleanliness
Disliked: Staff & service, room comfort
Caution! No hot water! Ongoing problem!
Caution: This hotel has no hot water for showers! We had two rooms for one night. Neither room had hot water either upon our arrival or the next morning. We were lied to and told the reason was that too many guests were taking showers. We were also told that the water heaters were going to be replaced that day (day of our departure). Upon checkout, we were finally told the real reason...the hotel is in a 3- year battle with their construction contractor and they will not fix the hot water situation until it is resolved. It is unfortunate, because the hotel's location is beautiful and quaint. The rooms are small but adequate. But no hot water? Totally unacceptable.
Stayed 1 night in Sep 2018

10/10 Excellent

Maribeth, California, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for overnight when traveling. The town is sleepy and there isn't much to do. It was perfect after driving all day, enjoy wine with a view of the river and castle. Dinner was enjoyable.
Stayed 1 night in Sep 2018

10/10 Excellent

Dominique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is a hotel in a castle with a magnificent view of the Rhine! Amazing experience. Pack light as there are no elevators but that seems to be quite common in German hotels. Restaurant Puricelli gets 5 stars! Best meal I had in all of Germany. Room was clean and very comfortable. Would not hesitate to recommend!
Stayed 1 night in Sep 2018

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place for stop-over.
Comfortable hotel that was easy to find, excellent check-in and staff. One night stopover at a quiet time of year. There where not that many guests so parking on site was easy, space is limited so it could be a problem; there were several cars parked on the road leading to the hotel. After a long drive we had an excellent evening meal there and the breakfast was limited but saved having to stop on the next leg of our journey. Did not have time to explore the area
Stayed 1 night in Sep 2018

4/10 Poor

Verified traveler

Better for a visit than an overnight stay
Disappointing given expectations. Nice bathroom fixtures but lukewarm shower. TV and in-room tablet didn't work. Breakfast was mediocre and expensive - bad combination. Note - lots of noise from frequent trains passing below, as well as from restaurant guests in the courtyard.
Stayed 1 night in Aug 2018
Response from Burg Reichenstein on Sep 5, 2018
Dear Sir or Madam, Thank you for your rating, we are very sorry to read that we did not meet with your expectations and sincerely apologize for any inconvenience this has caused. If the TV as well as the tablet did not work, we would have appreciate a notice during your stay to respond to any possible complaints. In regards to the background noise by the trains: We can neither change the frequency of the trains passing through the Rhine Valley nor the noise, which they cause. Unfortunately, we cannot reverse the challenge of your last visit with us, but we hope that you will give us the opportunity to convince you of our service. Yours faithfully, Anika Trautmann Event & Office

10/10 Excellent

Lorraine, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel with terrific views of the Rhine
This hotel makes a wonderful impression throughout. The staff was courteous, attentive and friendly and the rooms were spacious and fresh and beautifully updated. The castle and grounds are very interesting and fun to explore, including the antler museum. (Parents should ensure that children are always close by). The restaurant served regional specialties and I would happily recommend it and the hotel. The only downside is that taxis are not standardly available at the small Trechinghausen train depot. It is a real challenge walking uphill to the hotel with luggage so make sure you make taxi arrangements beforehand if not traveling by car.
Stayed 1 night in May 2018
Response from Burg Reichenstein on Jun 15, 2018
Dear Lorraine, We would like to sincerely thank you for taking the time to share your experiences of your stay with us. We are glad that you enjoyed your stay as well as that you were satisfied with the quality of our food and service. Our team is very pleased if you as our guests appreciate our service. Your positive feedback encourages and inspires us to even greater performance with the best possible care and unique experiences for our guests. We wish you all the best and we look forward to welcoming you soon again as our guests. Yours sincerely, Anika Trautmann Event & Office

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great castle hotel on the Rhein.
Amazing hotel built into a 1000 year old castle. Room was lovely with a great view of the Rhein and the castle (Ask for the Wedding Suite). Service was great, food was great. Take a tour of the castle if you have time. Loved it.
Stayed 1 night in May 2018
Response from Anika Trautmann Event & Office on Jun 2, 2018
Dear Ben, Thank you very much for your kind feedback, which informs us about your satisfaction with our hotel. We are very pleased that you not only felt very well cared for by our team, but also did not spare efforts to tell us this. Your positive feedback will be an incentive to encourage us to obtain even greater performance with the best possible care. We wish you all the best and would like to welcome you at Burg Reichenstein again. Yours sincerely, Anika Trautmann Event & Office

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
The castle has an ideal location overlooking the Rhein River and both our rooms in the adjacent building had river views. We spent time exploring the castle and grounds that anyone may visit for a small fee Euro 5.50. Be sure to take the path before the drawbridge to climb for more views. We ate at Puricelli Restaurant - the food was good but expensive. Although there was plenty of room around the table for serving, my nieces plate was whisked in front of my face to serve her.
Stayed 1 night in May 2018
Response from Anika Trautmann Event & Office on Jun 2, 2018
Dear Sir or Madam, Thank you very much for your kind feedback, which informs us about your satisfaction with our hotel Reichenstein as well as our restaurant Puricelli. We are very pleased that you not only felt very well cared for by our team, but also did not spare efforts to tell us this. Your positive feedback will be an incentive to encourage us to obtain even greater performance with the best possible care. We wish you all the best and would like to welcome you at Burg Reichenstein again. Yours sincerely, Anika Trautmann Event & Office

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful view over the Rhein from Restaurant Terasse. Delush foods, staff was super friendly, rooms and showers very good considering it is a real castle. The minstrel singer at the castle museum was a riot the next Sunday morning... not only for kids! Lol
Stayed 1 night in May 2018
Response from Anika Trautmann Event & Office on Jun 2, 2018
Dear Mark, Thank you very much for your kind feedback, which informs us about your satisfaction withBurg Reichenstein. We are very pleased that you not only enjoyed your stay, but also did not spare efforts to tell us this. Your positive feedback will be an incentive to encourage us to obtain even greater performance with the best possible care. We wish you all the best and would like to welcome you at Burg Reichenstein again. Yours sincerely, Anika Trautmann Event & Office

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
This hotel was everything we had hoped it would be. Great staff , food, castle, and accommodation. It’s a must.
Stayed 1 night in May 2018
Response from Anika Trautmann Event & Office on Jun 2, 2018
Dear Sir or Madam, Thank you very much for your kind feedback, which informs us about your satisfaction with our hotel. We are very pleased that you not only felt very well cared for by our team, but also did not spare efforts to tell us this. Your positive feedback will be an incentive to encourage us to obtain even greater performance with the best possible care. We wish you all the best and would like to welcome you at Burg Reichenstein again. Yours faithfully, Anika Trautmann Event & Office

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Expensive but good
The bed was fantastic and the dining was expensive but good. Expect to spend money on the food but for a good meal. No issues with cleaning and friendly staff.
Response from Anika Trautmann Event & Office on Jun 2, 2018
Dear Sir or Madam, Thank you very much for your kind feedback, which informs us about your satisfaction with our hotel. We are very pleased that you not only felt very well cared for by our team, but also did not spare efforts to tell us this. Your positive feedback will be an incentive to encourage us to obtain even greater performance with the best possible care. We wish you all the best and would like to welcome you at Burg Reichenstein again. Yours faithfully, Anika Trautmann Event & Office

10/10 Excellent

Ozzie, Midlothian, VA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is an excellent castle hotel. We stayed three nights last night of our stay they moved us to honeymoon suit which was wonderful with view of Rhein in one window and upper part of the castle from another window where old fashion bath tub located. There is a separate shower
Stayed 2 nights in Apr 2018
Response from Anika Trautmann Event & Büro on Jun 2, 2018
Dear Ozzie on Orbitz, Thank you very much for your kind feedback, which informs us about your satisfaction with our hotel. We are very pleased that you not only enjoyed your stay, but also did not spare efforts to tell us this. Your positive feedback will be an incentive to encourage us to obtain even greater performance with the best possible care. We wish you all the best and would like to welcome you at Burg Reichenstein again. Yours sincerely, Anika Trautmann Event & Büro

10/10 Excellent

Heiko, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Historic locaction
Great hotel next to the castle Burg Reichenstein. Upscale hotel with great views of the Rhein river or castle. The rooms are comfortable but not for longer stays as there are no closets or drawers or even a table. The bathrooms are interesting, beautifully done but toilet, shower and sink are separated; it's a bit odd to have the shower in the room/hallway with only a glass door so no privacy at all. Bed was comfortable and we loved the old world charm such as tube and knob light switches. No elevator so be prepared to carry your luggage. The castle is absolutely worth a visit but I think the admission fee of Euro 5.50 should be included in your room price.
Stayed 1 night in Apr 2018
Response from Anika Trautmann Event & Office on Jun 2, 2018
Dear Heiko, Thank you very much for your kind feedback, which informs us about your satisfaction with our hotel. We are very pleased that you not only enjoyed your stay, but also did not spare efforts to tell us this. Your positive feedback will be an incentive to encourage us to obtain even greater performance with the best possible care. We wish you all the best and would like to welcome you at Burg Reichenstein again. Kind regards, Anika Trautmann Event & Office

10/10 Excellent

Jarrad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unique place to stay, excellent staff.
The fantastic staff made us feel welcome and went out of their way to make the stay special.

10/10 Excellent

Marla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Traveled with my daughter - delicious food, great service and we enjoyed sitting in front of the fire in the lobby at night drinking our tea and chatting. Our room was quiet and comfortable. The hotel is very well done, plus we loved the castle effect! Parking is minimal but otherwise wonderful experience.
Stayed 1 night in Mar 2018