Design Room | Egyptian cotton sheets, premium bedding, desk, free WiFi
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Reviews of Richland Inn and Suites

2 out of 5
Richland Inn and Suites
1201 George Washington Way, Richland, WA

Reviews

6.6
Rating 10 - Excellent. 58 out of 293 reviews" "
Rating 8 - Good. 79 out of 293 reviews" "
Rating 6 - Okay. 66 out of 293 reviews" "
Rating 4 - Poor. 44 out of 293 reviews" "
Rating 2 - Terrible. 46 out of 293 reviews" "

6.8/10

Cleanliness

7.6/10

Staff & service

6.2/10

Amenities

6.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Jeff

Disliked: Cleanliness, property conditions & facilities
Older than I thought. Not the best part of town
Stayed 1 night in Apr 2024

6/10 Okay

Rachel

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities
Pot smell outside most of the time. Smoke shop nearby might have been problem. Room had weird smell. Almost like it was a smoking room and couldn't get the smell totally out. Room appears clean but when we wiped up some water on the floor the cloth was black, so not sure they mop the floors.
Stayed 2 nights in Apr 2024

10/10 Excellent

Derrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

4/10 Poor

Delma

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
I felt they did not take care of the property the way they said they would. They said NO smoking of any kind on the property. Right outside my room, there were cigarette butts. There were low income people living there and smoking. There was dog poop everywhere. I could hear music and talking until probably 2 am. The interior of the room was redone and it was nice. So was the staff
Stayed 2 nights in Feb 2024

2/10 Terrible

Jason

Stayed 1 night in Apr 2024

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Mario

Disliked: Staff & service, amenities, property conditions & facilities
book a hotel at Richland Inn and Suites and when I arrived it was closed there were no people I lost my money and my time I do not recommend these services
Stayed 1 night in Mar 2024

6/10 Okay

David

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

travis

Liked: Cleanliness, staff & service, property conditions & facilities
staff was awesome.
Stayed 1 night in Jan 2024

6/10 Okay

Diana

Traveled with family
Liked: Amenities
Disliked: Property conditions & facilities
Rooms are ok. Updates and clean. Walls too thin and hear everything.
Stayed 1 night in Nov 2023
Response from Amalia on Nov 11, 2023
Thank you for your feedback, we will work harder to meet your expectations.

10/10 Excellent

Rebecca

Stayed 1 night in Nov 2023

8/10 Good

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Remodeled rooms.
Older property, in the process of remodeling. Our room was a"newbie", everything replaced and clean. New big screen TV. Simple kitchenette. The rooms between ours and the front office are the originals, looks like they are residential rooms rented by the month by the locals. Everyone quiet. Some road noise. Front desk is efficient and friendly. Location worked for our purpose. Price was affordable.
Stayed 1 night in Oct 2023
Response from Amalia on Oct 30, 2023
Thank you for staying with us and we hope to see you back sometime soon!

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Amalia on Oct 19, 2023
Thank you for choosing to stay with us, we hope to see you soon!

8/10 Good

Anthony

Stayed 2 nights in Oct 2023
Response from Amalia on Nov 11, 2023
Thank you for staying with us, we hope to see you again.

10/10 Excellent

Sally

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Don't let the facade fool you. They are currently renovating the property. We were recently there on a road trip to see family. The room we stayed in was great with modern fixtures. The parking lot was easy to get in and out of and you were about five-minute drive to grocery stores. Would stay again if in the area.
Response from Amalia on Oct 16, 2023
Thank you for staying with us! we hope to see you back soon!

10/10 Excellent

Donovan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Amalia on Oct 13, 2023
Thank you for staying with us, We hope you come back soon!

10/10 Excellent

Tom

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Amalia on Oct 7, 2023
Thank you for staying with us, hope to see you again soon!

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Room was recently remodeled and really clean.
Stayed 1 night in Sep 2023
Response from Amalia on Oct 2, 2023
Thank you for staying with us and we hope you enjoyed your stay and return back soon!

2/10 Terrible

Heidi, Fruitland

Stayed 1 night in Sep 2023
Response from Amalia on Oct 22, 2023
Sorry for any inconvenience you had to face here, if there is any way we could accommodate it better for your next stay that would be great.

8/10 Good

Douglas

Disliked: Amenities
Newly remodeled. Very clean room.
Stayed 1 night in Sep 2023
Response from Amalia on Sep 29, 2023
Thank you for staying with us, we hope you return soon!

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My husband ended up in the hospital duting our vacation. Richland inns and Suites offered a newly remodeled room at a reasonable cost. They are in the middle of remodeling but my room was clean and comfortable. The noise level was a little high around my room but did not continue into the night.
Stayed 2 nights in Sep 2023
Response from Amalia on Sep 28, 2023
Thank you for your feedback!!! We will work harder to meet your accommodations.

10/10 Excellent

Jan

Liked: Property conditions & facilities
The motel is in the middle of a renovation. We got one of the remodeled rooms, it is very nice.Very clean and comfortable Both Myra and Amalia went out of their way to accommodate us. We would definitely stay here again. Sincerely, Jan
Stayed 1 night in Sep 2023
Response from Marce on Sep 24, 2023
than you for your feedback!!! hope to see you come back soon

6/10 Okay

Lisa

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
My biggest problem was hidden fees here. Was not told there would be a $100 extra charge which would be returned when I checked out. People need to know these thinks to plan their budget. Convenient location to Howard Amon Park. Big rooms. Phone don’t work when I got there (don’t they check for this when they prepare for new guests?) Bathtub bottom made arrangements noises. No breakfast or coffee in the room but coffee and muffins in the office. Biggest concern was poor value. Way too expensive fir a motel with no amenities.
Stayed 2 nights in Sep 2023
Response from Marce on Sep 24, 2023
Thank you for your feedback!!! We are working really hard to meet our customer criteria.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Marce on Sep 24, 2023
thank you for your feedback!!!

10/10 Excellent

Clint

Stayed 1 night in Aug 2023
Response from Marce on Sep 24, 2023
Thank you for your feedback!!hope to see you come back .

8/10 Good

diane

Liked: Amenities
It was good value for the $. My room was freshly renovated, clean, and tastefully decorated. Cute little fridge and microwave. Window AC worked great, especially welcome because of the heat and smoke from wildfires. All staff were pleasant and accommodating, gave good recommendations for nearby restaurants and businesses. Room was quiet.
Stayed 2 nights in Aug 2023
Response from Marce on Aug 25, 2023
Thank you for your feedback!! We would love to see you coming back to our property.

8/10 Good

Gene

Liked: Cleanliness, staff & service, property conditions & facilities
always nice to arrive to a newly refurbished room.
Stayed 2 nights in Aug 2023
Response from Marce on Sep 24, 2023
Thank you for your feedback, hope to see you come back soon.

8/10 Good

Zachary

Stayed 1 night in Aug 2023
Response from Marce on Sep 24, 2023
Thank you for your feedback!!

8/10 Good

Misty

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Amalia on Aug 7, 2023
Thank you for choosing to stay with us, hope to see you again soon.

8/10 Good

David

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay for the money.
The bed was comfortable . The bathroom was clean. Office help were great.
Stayed 2 nights in Jul 2023
Response from Marce on Aug 4, 2023
Thank you for your feedback!! hope to see you coming back soon.

2/10 Terrible

Desiree

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The sockets didnt work the pool was under construction and the toilet was running all night. The air conditioner didnt keep the small room cold and the lighting was dim
Stayed 1 night in Jul 2023
Response from Marce on Aug 4, 2023
Thank you for your feedback!! We apologized for any inconvenience you had in our property, We are working really hard to meet our customers criteria.

4/10 Poor

Rebecca

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from MAYRA on Jul 28, 2023
Thank you for your feed back, we apologize for any inconvenience.

10/10 Excellent

Allen

Liked: Cleanliness, property conditions & facilities, room comfort
The hotel is being remodeled. We got one of the new rooms. It was very nice. Great remodel job. The desk personnel we helpful throughout our stay.
Stayed 1 night in Jul 2023
Response from Marce on Jul 20, 2023
Thank you for your feedback!!

8/10 Good

dawn

nice and clean
Stayed 1 night in Jul 2023
Response from Marce on Jul 20, 2023
Thank you for your feedback!!! We hope to see you coming back soon.

10/10 Excellent

Roko, Calgary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Marce on Jul 10, 2023
Thank you for your feedback!!!

8/10 Good

Danny

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Was nervous because price so much lower than others but nice. Only drawback is there is no parking lot so all parking in front and side on the road. but it all worked out
Stayed 1 night in Jun 2023
Response from Amalia on Jun 30, 2023
Thank you, we hope you enjoyed your stay and hope to see you again. Richland Inn and Suites

6/10 Okay

E. Faithe

Traveled with family
Liked: Cleanliness, staff & service
The staff was pleasant and professional. The property looked like a construction zone with renovation underway while renting rooms. In my opinion, a bit pricey under those circumstances.
Stayed 1 night in Jun 2023
Response from Amalia on Jun 30, 2023
Thank you for your feedback. We'll work harder to reach your expectations.Richland Inn and Suites

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Good location, nice staff
The current management is clearly trying to improve the condition of Richland Inn. There are several remodeling projects going on currently. The staff were very friendly and helpful. The property definitely has a dated feel at present, perhaps even slightly shabby, which despite the obvious efforts to improve doesn't fit too well with a triple-digit price. This hotel would be a good value at $60 or $70 a night. We had no problems other than the A/C unit in our room being marginal. Central location is good.
Stayed 1 night in Jun 2023
Response from Marce on Jul 3, 2023
Thank you for your feedback.!!!

8/10 Good

Richard

Traveled with family
Liked: Staff & service, property conditions & facilities
Room was spacious and comfortable, staff very pleasant. The property is undergoing renovation- no pool
Stayed 2 nights in Jun 2023
Response from Amalia on Jun 30, 2023
Thank you for staying with us and hope to see you again soon.

10/10 Excellent

Lynette, Granite Falls

Traveled with partner
Liked: Cleanliness, staff & service
This Property is currently under Remodeling, so the outside of the building is kind of rough-looking. But we found our Room was fairly "Brand new." Clean and (Freshly ?) painted, amazing White Bed covers. Floors were clean. The Bathroom was similarly White with striking dark fixtures. Shower was good; But bathroom door could use some WD-40!! We were just in & out, so Experience was fine. BUT we did appreciate the young man at the Front Desk!! He was very helpful, and I am sorry I did not get his name...
Stayed 1 night in Jun 2023
Response from Marce on Jul 3, 2023
Thank you for your feedback! We are working hard to meet our customers criteria.

8/10 Good

Tracy

Traveled with group
Liked: Staff & service
Stayed 1 night in Jun 2023
Response from Amalia on Jul 3, 2023
Thank you for staying with us, we hope you chose to stay with us again soon.

6/10 Okay

Maria

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Older look and feel.
The room itself is an older room. The wallpaper, and bathroom floor, and paint are older. However they're remodeling.
Stayed 1 night in Jun 2023
Response from Marce on Jul 3, 2023
Thank you for your feedback! Hopefully Next time you get a completely remodel room.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service
It looks like they are renovating. Driving up doesn’t look pleasing but the room was just as pictured online. Updated. Quiet. Nice.
Stayed 1 night in Jun 2023
Response from Marce on Jul 3, 2023
Thank you for your feedback!!!

8/10 Good

Joan

Traveled with family
Liked: Cleanliness, staff & service
The property looks sketchy on the outside but we were pleasantly surprised by the interior. It's obvious that they're remodeling. The room was very clean.and refreshed. Downside was that the tv cable wasn't hooked up yet so we couldn't watch anything. There was no hair dry, we had to ask for another roll of TP and more pillows. Good points. The room was very clean, new flooring and fixtures. There was a dining room table, frig with freezer, a microwave and a cook surface. It was super close to restaurants and very walkable to the Howard Amin park.
Stayed 1 night in Jun 2023
Response from Marce on Jul 3, 2023
Thank you for your feedback!! We are going to work harder to have all the amenities our customers deserve.

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Very disappointed.
The outside of the building area was disgusting. There were drunks outside the building smoking. The stairs were littered with cigarette butts. Our neighbors were very loud at 12 oclock at night until early morning both nights we were there. We got very little sleep. My husband is handicapped and had to climb the stairs to our room. The web page does not really describe the conditions of the building. Our room was basically clean but I did not feel safe in my room. It is not a safe place to stay. The parking lot was full and the only place to park was around the corner in the back where it it very dark. We managed to squeeze our car into a space across the street in front of a car carrier semi that was parked there. I would not recommend this place. The 2 gentlemen at the front counter were nice. I wish the check in one had warned us of the conditions of the place and the one in the morning did not ask about our stay.
Stayed 2 nights in Jun 2023
Response from Marce on Jul 3, 2023
Thank you for your feedback!! We apologized for any inconvenience you had in our property, We are going to work hard to meet our customer criteria

10/10 Excellent

Anna Katherine

Liked: Property conditions & facilities
The rooms are being renovated- I was in a renovated room and it was wonderful! The hot plate and kitchen sink was really nice. The outside of the building is rundown but why are in the midst of renovations and painting. Front desk was awesome and helpful! Great room for the price.
Stayed 2 nights in Jun 2023
Response from Marce on Jul 3, 2023
Thank you for your feedback! We are pleased that you had a nice stay.

10/10 Excellent

Jill

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property is undergoing renovations and we stayed in one of the updated rooms, it was bright, welcoming and very comfortable. There was no construction noise but we arrived after 6pm and left by 7am. The coffee in reception is really good too. Very helpful and friendly staff. Pool wasn't open yet so if that is important you should call to confirm.
Stayed 1 night in Jun 2023
Response from Marce on Jun 7, 2023
Thank you for your feedback!!!

8/10 Good

Lewis

Liked: Cleanliness, staff & service, property conditions & facilities
Staff very friendly. Room was in excellent condition except no hot water in the bathroom sink, no clothes hangers.
Stayed 1 night in Jun 2023
Response from Marce on Jun 7, 2023
Thank you for your feedback!!! We apologized for the inconvenience you had in our property, We are working hard to meet our customer criteria.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
The hostess was very friendly and helpful. The room was as nice, comfortable and clean as I could have hoped for.
Stayed 1 night in May 2023
Response from Marce on May 29, 2023
Thank you for your feedback David, it was a pleasure to help you and We look forward to see you come back soon !!! Thank you