Exterior

Reviews of Best Western Hotel Trollhattan

3 out of 5
Best Western Hotel Trollhattan
Polhemsgatan 6, Trollhattan

Reviews

8.0

Very Good

Rating 10 - Excellent. 265 out of 919 reviews" "
Rating 8 - Good. 400 out of 919 reviews" "
Rating 6 - Okay. 190 out of 919 reviews" "
Rating 4 - Poor. 53 out of 919 reviews" "
Rating 2 - Terrible. 11 out of 919 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Ola Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Andreea -receptionen on Aug 4, 2023
Hej Ola JanTack för din betyg hoppas ni haft det bra oss oss, ni är varmt välkomna tillbaka!Hälsningar, Andreea- receptionen

10/10 Excellent

Dawn

Stayed 1 night in Apr 2023
Response from Jenny on Apr 23, 2023
Dear Dawn, Thank you very much for letting us know what you tought about your stay with us. We are really happy that you had a nice time!I hope we will see you sometime in the future. Take care and have a lovely day!Kind Regards, Jenny- Front Desk

4/10 Poor

Maria Marilou

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was quite disappointing because no one told us that there is no reception during the night. We had trouble with our flight and we arrived very late. The restaurant next door was about to close and we decided to ask. The restaurant staff gave us the key. Nobody came to clean our room in the entire 3 nights of stay. People come and go in the rooms next door during the night and you an hear the doors. We can hear cars early morning from the back that can disturb during the our sleep.
Stayed 3 nights in Sep 2022
Response from Andreea on Sep 27, 2022
Dear Maria,So sorry to hear about your experience.You received a message on hotels.com, so we sent you the information about we close the receptionen during the night. When you book a room with us you will have yto write about incheckningstime because the receptionen is closed. When you got here did you called us on our telefon number? there is informatin about that on the door.Did you spoke with the reception during your stay? Did you get help?Did you hade do not disturb on the door?I apologise for you experience and I hope you will come back to us!Greetings, Andreea - front desk

8/10 Good

Magnus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Andreea on Jan 9, 2022
Hej Magnus, Tack för din betyg! Varmt välkommen åter! Hälsningar, Andreea - receptionen

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from Amanda on Sep 22, 2020
Tack så mycket för recension! Välkommen åter om ni väljer att besöka Trollhättan igen! Med vänlig hälsning, Amanda Best Western Hotel Trollhättan

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Staff & service, property conditions & facilities
Great location and very ncie people, thanks so much.
Stayed 9 nights in Nov 2019
Response from Amanda on Nov 25, 2019
Big thanks for your nice response. It's great to hear that you enjoyed staying with us! You are warmly welcome back to us if you choose to visit Trollhättan again! Have a nice day! Sincerely, Amanda Best Western Hotel Trollhättan

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Alexandra on Nov 16, 2019
Thank you for your lovely review! We hope you will come back to us in the future.

8/10 Good

Verified traveler

Stayed 1 night in Jun 2019
Response from Marek Markvist on Jun 19, 2019
Hej! Tack för ditt betyg. Mvh, Marek

8/10 Good

Bengt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from Best Western Hotel Trollhättan on Aug 11, 2018
Kära Bengt! Tusen tack för er vistelse här hos oss och för er recension. Vi önskar er hjärtligt välkomna åter. Med vänliga hälsningar, Best Western Hotel Trollhättan

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveler

Liked: Cleanliness

8/10 Good

MB104, Kyiv

Liked: Cleanliness
Adequate hotel, near lively bar.
The hotel is close to the centre of the city and there is a bar next door where many young people congregate on a Friday evening. The hotel lift was not functioing on arrival, so carrying suitcases up the stairs was a little inconvenient. The breakfast space is somewhat cramped for serving your self, but the breakfast quality was good.

8/10 Good

patrik, Halmstad sweden

Liked: Cleanliness, property conditions & facilities, room comfort
Great price for a pretty okay hotel
Arrived late and ledtider early.

8/10 Good

Verified traveler

Disliked: Property conditions & facilities
A convenient hotel in the middle of Trollhättan
The stay was good, did not expect much more than a convenient hotel for this event. The room was better than expected (size, furniture and cleanliness). The hotel building was as expected, not beautiful but well located. Breakfast was simple. Staff were friendly but seemed a little rushed due to a sporting event during our stay. We received the room key several hours before check in (a great service which we appreciated) which raises the overall review score from 3 to 4.

6/10 Okay

Erik, New Smyrna Beach, Florida

Liked: Cleanliness, staff & service
Good location in the center of the city.
Worked 16 hours straight on a business proposal. Slept 3 hours.

8/10 Good

V, Midlands, UK

Liked: Cleanliness, room comfort
Perfectly adequate for a business visit to Trollhattan
The hotel was basic but clean and comfortable. Great location downtown so can walk to local restaurants and shop.

10/10 Excellent

Margherita

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cozy room, excellent breakfast, nice staff.
Stayed 5 nights in Feb 2024
Response from Jenny on Feb 9, 2024
Dear Margherita, Thank you so so much for your kind words!It was so nice to have you here and I hope you will come back in the future so that you can have breakfast and dinner in the new restaurant and see the nature and water in spring or summer. Have a nice trip and take care!Kind Regards, Jenny- Front Desk

8/10 Good

Lars

Business traveler
Stayed 4 nights in Jan 2024
Response from Andreea on Jan 27, 2024
Hej LarsTack för din vistelsem hoppas du hade det bra hos oss!Varmt välkommen tillbaka!Hälsningar Andreea receptionen

8/10 Good

Staffan

Stayed 1 night in Jan 2024
Response from Andreea on Jan 24, 2024
Hej StaffanTack för du tyckte till din vistelse!Hoppas du haft en fin upplevelse hos oss!Varmt välkommen tillbaka!Hälsningar Andreea receptionen

10/10 Excellent

Rene

Stayed 1 night in Jan 2024
Response from Jenny on Jan 22, 2024
Hej Rene, Tusen tack för din feeback. Det betyder mycket för oss!Vi är så glada över att ni var nöjda med er vistelse hos oss!Ha en fin måndag & må gott!Vänligen, Jenny- Receptionen

10/10 Excellent

Anneli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Så nöjd 🌺 Bra info om ny plats för frukost. Testade idag att lämna nyckel brickan i lådan. Återkommer 👍
Stayed 1 night in Jan 2024
Response from Andreea receptionen on Jan 18, 2024
Kärra AnneliTack så hemsk mycket för dina fina ord! Det värmer oss att höra :)Så roligt att ha dig som stammis hos oss, tack för att du alltid väljer oss!Varmt välkommen tillbaka!Varma hälsningar Andreea receptionen

10/10 Excellent

Stefan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from ANDREEA RECEPTIONEN on Jan 16, 2024
Hej StefanTack så jätte mycket för din betyg! Det glädjer oss att du haft en fin upplevelse hos oss!Varmt välkommen tillbaka!må gott!Andreea receptionen

10/10 Excellent

Tor Kristian Ramberg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Andreea on Dec 22, 2023
Hej KristianTack för din fina betyg!Det värmer oss att se nöjda göster!Varmt välkomna tillbaka God jul och ett riktigt gott nytt år!Varma hälsningar Andreea receptionen

10/10 Excellent

Emil

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nöjd
Allt gick bra.
Stayed 1 night in Dec 2023
Response from Andreea on Dec 21, 2023
Hej EmilTack för dina fina betyg!10/10 helt fantastisk Vi hoppas du kommer tillbaka till oss nästa år!God jul och ett Gott Nytt År!Varma hälsningar Andreea receptionen

6/10 Okay

Verified traveler

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Minus: Tråkig frukost, ej rent i badrummet, tv som inte fungerade och det receptionen var stängd för kvällen. Väldigt lyhört. Plus: Vattenkokare med kaffe och te, skön säng, varmt vatten i badrummet.
Stayed 1 night in Dec 2023
Response from Andreea on Dec 15, 2023
Hej Tack för du tog tid att skriva till oss.Vi beklagar att du inte upplevde att det var rent i badrummet. Jag tar till mig dina synpunkter och för vidare till ansvarig.Men roligt att sängen var skön och att i övrigt var bra.Varmt välkommen tillbaka!Hälsningar Andreea receptionen

8/10 Good

Michael

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Andreea on Dec 15, 2023
Hej MichaelTack för du tog tid att fylla i vår undersökning.Hopaps ni haft en fin vistelse hos oss, varmt välkomna tillbaka!Ha en fin helg!Hälsningar Andreea- receptionen

8/10 Good

Teemu

Liked: Cleanliness, staff & service
Kahden päivän vierailumatka Trollhättaniin
Hinta-laatusuhteeltaan oikein hyvä hotelli.
Stayed 2 nights in Dec 2023
Response from Andreea on Dec 10, 2023
Dear TeemuThank you so much for your review, we hope you had a nice stay with us!You are welcome back in the future!Greetings, Andreea front desk

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness
En natt i Trollhättan
Dammigt på väggar, tak och tavlor och spindelväv i duschen. Generellt upplevdes rummet inte särskilt välstädat. Mycket trevlig personal i receptionen och frukosten hade allt vi förväntade och önskade oss.
Stayed 1 night in Dec 2023
Response from Andreea on Dec 10, 2023
Hej Tusen tack för din recension, vi beklagar att rummet inte var välstädat, vi tar detta med städpersonalen som städade rummet. Roligt att höra att personalen va trevlig och frukosten var gott :)Varmt välkomna tillbaka & må så gott!Varma Hälsningar Andreea receptionen

10/10 Excellent

Mette

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fra hel*** til himmelen
Vi hadde sjekket inn på ett annet hotell , som var ett mareritt. For første gang valgt vi å ikke overnatte på ett hotell som var booket og som vi var sjekket inn på. Lykken var stor da vi fant BW i Trollhatten.. Vi hadde enkeltrom . Rommene var gode og varme , badet gullende rent , senga var himmla god og sove i. Greit med en grei stol og sitte i. Alt med rommet var tipp topp ( men så kom vi fra ett som var en hvers gjest mareritt). Vi ble tatt godt i mot da vi kom. Veldig greit med parkeringshus , rent rundt hjørne. Enkel , men greit frokost. Vi angret ikke på at vi valgte å komme oss vekk fra hotellet fra hel*** og til BW Trollhatten. Selv om vi
Stayed 1 night in Dec 2023
Response from Andreea on Dec 10, 2023
Hej MetteTusen tack för dina fina ord! Vi är så glada över att ni haft en fin vistelse hos oss! Det värmer oss verkligen!Hoppas ni kommer tillbaka till oss nästa gång ni befinner er i Trollhättan!Ha en fin söndag & ta hand om er! Hälsnignar Andreea receptionen

10/10 Excellent

Ingvar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Josefine on Dec 5, 2023
Tusen tack för att Ni tog Er tiden att skicka oss en recension. Det glädjer oss att Ni trivdes under Er vistelse hos oss och vi önskar Er varmt välkommen åter!

6/10 Okay

Nour

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Andreea reception on Dec 6, 2023
HejTack för din betyg, det betyder mycket för oss.Hoppas du haft en fin vistelse!Varmt välkommen tillbaka!Hälsningar Andreea- receptionen

10/10 Excellent

Pontus

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Andreea on Dec 5, 2023
Hej PontusTack för din fina betyg!Det betyder mycket för oss att du haft en fin vistelse!Ha en fin dag!Andreea receptionen

6/10 Okay

Kristina

Business traveler
Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Andreea on Dec 4, 2023
Hej Tack för din recension, vi hoppas du haft en fin vistelse!Ha en fin start på veckan!Hälsningar, Andreea reception

10/10 Excellent

Anneli

Stayed 1 night in Nov 2023
Response from Josefine, Best Western Hotel Trollhättan on Dec 19, 2023
Stort tack för att du tog dig tiden att skicka oss en recension. Det glädjer mig att du är nöjd med din vistelse hos oss! Vi önskar Er varmt välkommen åter och en riktigt god jul!

8/10 Good

Stefan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Det var trevligt
Stayed 1 night in Nov 2023
Response from Andreea on Nov 29, 2023
Hej StefanTack för din vistelse! Hoppas du haft det bra hos oss!Ha en fin dag & varmt väkommen tillbaka!Hälsningar, Andreea

10/10 Excellent

Sofie Halling

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
God og hjælpsom indcheckning. Fint værelse, meget centralt. Gode parkerings muligheder.
Stayed 3 nights in Nov 2023
Response from Jenny on Nov 20, 2023
Hej Sofie, Tusen tack för din fina feedback. Det betyder väldigt mycket för oss! Ha en fin dag & må gott!Vänligen, Jenny-Receptionen

10/10 Excellent

Markus

Stayed 1 night in Nov 2023
Response from Andreea on Nov 19, 2023
Hej MarkusTack för din fina betyg!Vad roligt att du haft en bra vistelse hos oss!Varmt välkommen tillbaka!Hälsningar, Andreea-receptionen

10/10 Excellent

Robin Leo

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Andreea receptionen on Nov 14, 2023
Hej RobinTack för din fina betyg!Det glädjer oss att du haft en fin vistelse!Varmt välkommen åter!Hälsningar, Andreea - receptionen

8/10 Good

Stefan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Felicia on Nov 12, 2023
Hej Stefan, Tack för att du tyckte till om vårt hotell. Vi strävar ständigt efter att bli bättre och det är bland annat med hjälp av era recensioner som vi kan bli det. Har du något specefikt du tycker att vi borde känna till om din vistelse hos oss så är du mer än välkomen att höra av dig till oss och berätta om din upplevelse. Ha en fin dag och hoppas att vi ses igen.

4/10 Poor

Orhan

Disliked: Property conditions & facilities, room comfort
Not worth the price
Normally best western hotels are good for price /performance value, but this one was terrible.. there is not enough air conditioning in the room( i felt cold) bed was not comfortable and bathroom was a disaster. very tiny sink and curtain shower was not nice experience.
Stayed 3 nights in Nov 2023
Response from Jenny on Nov 13, 2023
Dear Orhan, Im sorry you did not have a good experience at our hotel. We dont have air conditioning and we will take a look on the ventilation. You can regulate the heating in every room. I hope you will have a great day!Take care!Kind Regards, Jenny- Front Desk

10/10 Excellent

Robert

Stayed 1 night in Nov 2023
Response from Felicia on Nov 12, 2023
Hej Robert.Tack så hemskt mycket för din fina recension. Den blev vi alla som jobbar här väldigt glad för!Varmt välkommen igen

10/10 Excellent

André

Stayed 1 night in Nov 2023
Response from Jenny on Nov 10, 2023
Hej André,Tack för din feedback! Det betyder mycket för oss!Jag önskar dig en fin helg & hoppas att vi ses igen!Må gott! Vänligen, Jenny-Receptionen

8/10 Good

Toril

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from Jenny on Nov 7, 2023
Hej Toril, Tusen tack för att du lät oss veta vad du tyckte om vistelsen hos oss. Det betyder mycket!Jag önskar dig en fin dag & hoppas att vi ses igen!Må gott!Vänligen, Jenny- Recpetionen

8/10 Good

Henrik

Traveled with group
Liked: Staff & service
Stayed 1 night in Nov 2023
Response from Andreea on Nov 5, 2023
Hej HenrikTack för din fina betyget!Hoppas du haft en fin vistelse hos oss, varmt välkommen tillbaka!Ha en fin söndag!Hälsningar, Andreea

10/10 Excellent

Stefan

Stayed 1 night in Nov 2023
Response from Jenny on Nov 4, 2023
Hej, Tack för det fina betyget!Det glädjer oss att ni har trivts med vistelsen hos oss. Ha en fin lördag & må gott!Vänligen, Jenny- Receptionen

10/10 Excellent

Ingemar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Jenny on Nov 4, 2023
Hej, Tack för det fina betyget!Det glädjer oss att ni har trivts med vistelsen hos oss. Ha en fin lördag & må gott!Vänligen, Jenny- Receptionen

8/10 Good

Susanna

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2023
Response from Andreea on Oct 28, 2023
Hej Susanna,Tack för din fina betyg!Hoppas att du haft en fin vistelse hos oss, varmt välkommen tillbaka!Ha en fin helg!Hälsningar, Andreea-receptionen

8/10 Good

jennifer

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Nura on Oct 26, 2023
Hej Jennifer, tack för din recension!Vi hoppas att du haft en fin visteelse hos oss och varmt välkommen åter.Ha en fin en kväll NuraReceptionen

10/10 Excellent

Annelie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vi hade en toppenvistelse, från incheckning till utcheckning! Extra plus för hjälp med frukostbricka eftersom jag hade en hund med mig (som jag inte ville lämna ensam på rummet)
Stayed 1 night in Oct 2023
Response from Andreea on Oct 26, 2023
God eftermiddag Annelie,Tack så hemsk mycket för din recension!Det värmer oss i hjärtat att ni haft en fin vistelse hos oss, då är ni varmt välkomna tillbaka :)Ha en fin kväll!Hälsningar Andreea- receptionen