6/10 Okay
Christy
Traveled with family
Apr 22, 2024
Liked: Cleanliness
Disliked: Staff & service, amenities
The hotel was nice, but i chose this hotel due to it having an indoor pool. I was not told that it was closed at check-in. I went down to the front desk and was told to ask the next day if there were any updates. The next day i went and asked the front desk and was told it was still closed. I explained that i chose the higher price hotel due to it having an indoor pool. I was told it isnt the front desk to inform guest about closed amenities at the hotel, it was there job to get guest checked in and they did that. I was less then happy with the rudeness. I call the GM, still wating on a call back. After that i got a call to my room from the front desk apologizing and told the pool would be open in 10min. No hot tub as advertised on some sites. There was also an incident that i walked out to Saturday morning where several vehicles had been hit in the middle of the night. All in all it was a clean hotel but personally not worth the money for me due to the amenities i chose this hotel for not being open for a complete day of my 2 night stay.
Christy
Stayed 2 nights in Apr 2024