View from room
Check availability

Reviews of Hotel Phebus

4 out of 5
Hotel Phebus
Bp 598, Gammarth, La Marsa, Tunis Governorate

Reviews

5.6
Rating 10 - Excellent. 35 out of 254 reviews" "
Rating 8 - Good. 47 out of 254 reviews" "
Rating 6 - Okay. 56 out of 254 reviews" "
Rating 4 - Poor. 53 out of 254 reviews" "
Rating 2 - Terrible. 63 out of 254 reviews" "

6.0/10

Cleanliness

6.0/10

Staff & service

5.0/10

Amenities

5.2/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

2/10 Terrible

sawsan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
worst experiense
Stayed 1 night in Nov 2022

2/10 Terrible

Adnène

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
A nightmare
This hotel was abandoned by its owner. The furniture is old and it isn’t clean. The staff is doing their best considering… This hotel should close or be bought by a new owner. Don’t go there.
Stayed 2 nights in Aug 2022
Response from Guest Relations on Sep 24, 2022
Thank you Adnene for your feedback

10/10 Excellent

Amina

Stayed 3 nights in Jul 2022

2/10 Terrible

Maulk

Stayed 3 nights in Jul 2022

4/10 Poor

mohamed

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2022

4/10 Poor

Saida

Traveled with family
Disliked: Property conditions & facilities
the air conditioner was not working. it was extremely hot in the rooms, in the restaurant, in the reception...everywhere. breakfast was ok but dinner was too expensive for the quality of it.
Stayed 4 nights in Jun 2022
Response from Maher B - Guest Relations Manager on Jun 9, 2022
Thank you for your feedback Air conditioning is available starting from 15/06 as per the indication of National Tourism Office of Tourism Thanks

2/10 Terrible

Khaireddin

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
So freaking bad
Stayed 2 nights in May 2022

8/10 Good

Mohanad

Business traveler
Liked: Property conditions & facilities
Disliked: Cleanliness
Its good place to stay if you just want to stay by the beach, but its too far away from the city
Stayed 2 nights in Feb 2022
Response from Guest Relations on Mar 5, 2022
Thank you for your valuable feedback

8/10 Good

Hassan

Traveled with family
Liked: Staff & service, room comfort
The hotel was generally good but it is far away from the airport. I am not 100% sure but I believe your website said 6.5 kilometres from the airport. This is incorrect.
Stayed 1 night in Feb 2022
Response from Maher B - Guest relations manager on Feb 18, 2022
We thank you for your feedback We are glad to note that you loved our hotel Our hotel is approximately 6.5 Kilomètres far from the airport when take the correct way We are looking for welcoming you in your next visit to Tunis Thanks

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Needs huge refurbishment. Very poor breakfast. Restaurant needs more cleaning
Stayed 1 night in Jan 2022
Response from Guest Relations on Jan 12, 2022
Thank you for your time and feedback

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Disaster hygiene deficiency, I've never seen anything like it.
Stayed 4 nights in Jul 2020
Response from Guest Relations on Aug 5, 2020
We maintain all norms and have received no negative feedback during this time. We thank you for your comments

8/10 Good

Sami

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family vacation
Stayed 3 nights in Jul 2020
Response from Guest Relations on Jul 17, 2020
Merci beaucoup Sami pour votre excellent feedback

10/10 Excellent

Walid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing clean nice hotel very friendly staff the food amazing testy i will come back again
Stayed 1 night in Jun 2020
Response from Guest Relations on Jun 15, 2020
Thank you Walid for your great feedback. It was a pleasure to have you stay with us

10/10 Excellent

Monjia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from Guest Relations on Jun 8, 2020
Thank you for your great feedback

8/10 Good

Mark

Liked: Cleanliness, room comfort
Good
excellent wifi in room, very clean, firm bed stayed out of season - limited buffet choice, toilet constant refilling. transport necessary taxis out front
Stayed 7 nights in Feb 2020
Response from Guest Relations on Feb 12, 2020
Thank you Mark for choosing Hotel Phebus - we are glad you enjoyed your stay and hope to see you again

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2020
Response from Guest Relations on Jan 11, 2020
Thank you for your great score

6/10 Okay

Verified traveler

Business traveler
It is s reasonable hotel to stay for a business visit.
Stayed 1 night in Dec 2019
Response from Guest Relations on Dec 22, 2019
Thank you for choosing Phebus Resort we appreciate your comments and time

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Guest Relations on Dec 13, 2019
Thank you for your score and taking time to feedback to us

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service
Lovely stay, friendly staff, will come back again!
Stayed 2 nights in Dec 2019
Response from Maher Brahem on Dec 9, 2019
Thank you for your feedback We are glad that you loved our hotel and enjoyed your stay with us We are looking for welcoming you in your next visit to Tunis

2/10 Terrible

Verified traveler

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
I booked full board and I attended the hotel 2.30 and found the lunch closed and did not take any meal and the service was bad
Stayed 1 night in Nov 2019
Response from Guest Relations on Nov 22, 2019
Dear guest, all hotels have fixed opening times for meals, apart from some hotels offering all inclusive that offer snacks outside of the set opening times

2/10 Terrible

Omar

Traveled with group, Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad at all
Very bad , dirty, bad smell , bad service The Hotel is not that four stars it’s only 1 star or less Not clean not clean at all
Stayed 4 nights in Oct 2019
Response from Guest Relations on Oct 22, 2019
Thank you for your feedback

4/10 Poor

ABDUSSALAM

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from Guest Relations on Sep 19, 2019
thank you for your feedback

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019
Response from Maher on May 7, 2019
Thank you for your feedback

10/10 Excellent

bounoua

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Good stay
Good stay just the girl working in the indoor pool was ignorant. She seen us coming and switched the lights off and wouldn't let us in ignorantly
Stayed 3 nights in Apr 2019
Response from Guest Relations on May 20, 2019
We thank you for your feedback and hope you raised any issues with our reception desk

2/10 Terrible

Verified traveler

Stayed 1 night in Mar 2019
Response from Guest Relations on Apr 1, 2019
Thank you for your feedback

4/10 Poor

S

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disapointed mo
Reception staff made us think we were thiefs trying to get a room without paying even though we had confirmation email. For 4 star hotel breakfast was poor with plastic spoons similar to a cheap service station.
Stayed 1 night in Mar 2019
Response from Guest Relations on Mar 5, 2019
Thank you for your feedback. We offer cutlery to our clients but plastic spoons are available for those who wish to use them

6/10 Okay

Omar

Liked: Cleanliness
Stayed 1 night in Feb 2019
Response from Guest Relations on Mar 3, 2019
Thank you Omar for your feedback

4/10 Poor

abeer

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
bad stay
We booked for three nights stay at Phebus, and planned to extend our stay if it is comfortable, we couldnot stay more than 2 days.we faced a problem in booking,rooms were not clean.they use very old blankets , very old types of TV screeNS .Food isvery bad for breakfast and dinner. will not come back again to this hotel.
Stayed 3 nights in Feb 2019
Response from Guest Relations on Feb 26, 2019
Thank you for your feedback. We service our rooms daily and the photography shows that the TVs are the older style. We belieive we offer a fair beach front hotel at a great price and are sorry to hear we did not meet your expectations

6/10 Okay

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Amenities
No fridge, menu or activities in the property , no kettle in the room.as well
Stayed 1 night in Feb 2019
Response from Guest Relations on Feb 6, 2019
Thank you for your feedback. Fridges are on request and we do not have nor advertise kettles in our rooms

8/10 Good

Verified traveler

Stayed 3 nights in Jan 2019
Response from Guest Relations on Apr 1, 2019
Thank you for your feedback

2/10 Terrible

Verified traveler

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Bad service at all no clean not good stuff they don’t have a stuff
Stayed 14 nights in Jan 2019
Response from Guest Relations on Feb 2, 2019
Thank you for your feedback. We hope you reported your needs to reception during your stay

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Very nice hotel and good service.
Stayed 1 night in Jan 2019
Response from Maher - Guest Relations Manager on Jan 16, 2019
Thank you for your feedback We are glad to note that you loved our hotel and enjoyed your stay with us We are looking for welcoming you in your next visit to Tunis

8/10 Good

Verified traveler

Stayed 1 night in Jan 2019
Response from Guest Relations on Jan 15, 2019
Thank you for your great score!

6/10 Okay

Ahmed

Stayed 9 nights in Dec 2018
Response from Guest Relations on Jan 8, 2019
Merci Ahmed pour votre feedback

4/10 Poor

Verified traveler

Stayed 1 night in Nov 2018
Response from Guest Relations on Nov 12, 2018
Thank you for your feedback. We appreciate your time

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Power was off for a long time and there was no response for hotel staff, rooms and hotel generally smells bad I don’t recommend this hotel for any one.
Stayed 2 nights in Oct 2018
Response from Guest Relations on Oct 22, 2018
Thank you for your feedback. The power was cut in the whole area due to adverse weather conditions. This was beyond our control but we apologise for any inconvenience

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This can not be a 4 stars hotel , no fridge or microwave in the room , the air conditioning was very poor and very limited number of towels . Bed comfort was poor too .
Stayed 2 nights in Aug 2018

4/10 Poor

Rayed, Glasgow UK

Disliked: Staff & service, property conditions & facilities, room comfort
The sevices are poor. and not clean in terns of restaurant. swimmig pool. and food they offer are limited and no varieties at all. The only advantage is the quick check in.
Stayed 3 nights in Aug 2018
Response from Guest Relations Manager on Aug 14, 2018
Thank you for your feedback

10/10 Excellent

iman, canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice hotel with everything except breakfast wasn’t that good sorry 😐
Stayed 1 night in Jul 2018
Response from Guest Relations on Jul 15, 2018
Thank you Iman for your great feedback. It was a pleasure to have you stay with us

4/10 Poor

Saleh, Manchester

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very poor
The pictures are very deceiving. The hotel is neglected. Cleanliness poor. Our bed was missing pillow. Phone doesn't work. Probably the worst hotel I've ever been. Reception staff rude. Don't stay in this hotel
Stayed 1 night in Jun 2018
Response from Guest Relations on Jun 30, 2018
We are sorry to see your comments. Our team is available 24 hours a day for anything you need

2/10 Terrible

Abdullatif

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Not reomanded
The bed mattress were like 20 years old and extremely uncomfortable, they caused me a terrible back pain.
Stayed 3 nights in Jun 2018
Response from Guest Relations on Jun 12, 2018
Thank you for your feedback. Our mattresses are replaced regularly and we have no similar feedback.

4/10 Poor

Ray, cHICAGO, IL

Disliked: Property conditions & facilities, room comfort
The hotel is too old smell
Over all it just the hotel is too old for much from walking in to the room just too old and need to be a great The bed is uncomfortable
Stayed 6 nights in Feb 2018
Response from Maher Brahem on Mar 6, 2018
We thank you for your feedback We have noted the points the you mentioned and we will do our best to improve

8/10 Good

Uncle , Cairo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lots of good food
Had a pleasant stay in a nice hotel with lots of good food.
Stayed 4 nights in Nov 2017
Response from Mourad on Nov 9, 2017
Thank you for your feedback :)

8/10 Good

Wazir

Liked: Room comfort
Disliked: Staff & service
Stayed 1 night in Aug 2017

2/10 Terrible

abdul, okc

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the worst experiences
Bad experience, dirty place, wouldn't recommend it
Response from Guest relations on Dec 29, 2017
We are sad to see your comments as we have had such great feedback from our customers this year who notice the great changes we have made

2/10 Terrible

ammous

Disliked: Staff & service, property conditions & facilities, room comfort
Noway this can be a 4* hotel
Very old furniture, very basic service, very bad restaurant Not worth it at all
Response from Simon on May 10, 2017
We believe we offer a very good standard for a very good price in Gammarth

6/10 Okay

ahmed, Dubai

The hotel is not much good and need some care because it's old now and furniture truble
Response from Maher on May 12, 2017
Thanks for this comment . we will take your point of view in consideration

6/10 Okay

Aderito

It was short but nice
Response from General Manager on Sep 14, 2016
Thank you for your feedback . We are glad you enjoyed your stay

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort

2/10 Terrible

LINDA a.

Disliked: Cleanliness, staff & service, room comfort
Phebus Hotel
I wouldnt recommend this hotel to Anyone my Fiance also stated the Same .. my room was not cleaned everyday they didnt have staff as other do all thru the day. Breakfast was the same everyday no change on what was being made no Variety . No atm in the building the gym was not in Service the pool were cold and not inviting the beach access was run down its not a 4 star hotel , I had to buy my own water no access to clean water the toilet ran all nite air conditioning was not working .. Made no intention on letting me stay later at the hotel due to my flight not being until 2:20am in the morning .. It was horrible experience plus also hotel was run down needing needing new paint and the disco was mediocre i was not please ..