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Reviews of Novotel Tunis

4 out of 5
Novotel Tunis
44, Avenue Mohamed V, Tunis

Reviews

8.0

Very Good

Rating 10 - Excellent. 68 out of 214 reviews" "
Rating 8 - Good. 99 out of 214 reviews" "
Rating 6 - Okay. 28 out of 214 reviews" "
Rating 4 - Poor. 12 out of 214 reviews" "
Rating 2 - Terrible. 7 out of 214 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

s

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel and services are very solid, but the hotel is too expensive for what it offers.
Stayed 1 night in Oct 2023

2/10 Terrible

Kamran

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the worst novotel hotels i hv stayed in . Rooms r small , dated , furniture chipped and dirty, horrible breakfast with flies all over the food. Staff at the bar and breakfast are not helpful. The staff are more intrested in tips. At lunch the staff and extra meal which i said i didnt order he the started saying it would be big problem for him so i paid for 1 extra dish. As i thought it may hv been an honest mistake. When we went for a walk we saw a lot of con artists one telling us he works at our hotel and needed 20 dinar to feed his family and will pay me back. At the checkout the bell boy got us a taxi and he was on the phone while he got us a taxi and when the taxi arrived i told the bell boy and taxi guy to take me and my family to airport carthge and the taxi driver drove us around 5 min kept circling the area . Luckly i had google maps on and was tracking the route then he took a turn to a different motorway so i stop him . he pretended he didnt knew we were going to airport and said i thought you were going to carthage city then he started calling someone i m pretty sure it was the bell boy . I said take me back to the hotel or airport i had to tell him to follow the google maps route. On reaching the airport he quickly turned off the meter its was either 6 or 7 dinar i payed him 10 dinar . Be really carefull when staying at this hotel or in this area i will not recommend it to anyone
Stayed 2 nights in Aug 2023
Response from MT on Sep 6, 2023
Dear guest,Thank you for taking the time to tell us about your experience at the Novotel tunis. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Mohamed Trabelsi

2/10 Terrible

Muammar

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family Terrible experience at the Novotel Tunis
I booked for the first time at Novotel Tunisia and Paid £145 around 540 Tunisia dinner for one night sent an e mail To request a room suitable for a family of 2 adults and two children. They emailed me back and confirmed that a suitable room is booked for us and will have a spare bed for the second child. When we arrived at the room it was terrible experience when we found that the room was so small for the price I’ve paid. The sofa bed was so small and filthy the maters was full of stains and the fridge was not working so we couldn’t cool down the water and drinks Also the main bedding had a bad smell I’ve meet some other guests at the hotel and they told me they were paying 100 Tunisian money a night. I felt we were ripped off So I spoke to the manager in the morning and he promised to speak to the general manager regarding a discount and a refund and will call me and e mail me the next day. One week later today I am still waiting for his e mail. This was my first and last time at the Novotel Tunis I wouldn’t recommend it especially at that value there are plenty of other cheaper and better accommodation in Tunis
Stayed 1 night in Jul 2023
Response from MT on Jul 18, 2023
Dear Guest,Thank you for taking the time to tell us about your experience at the Novotel Tunis. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Mohamed Trabelsi

6/10 Okay

Andrew

Business traveler
Not what you would normally expect from Novotel. Not a great start the taxi never arrived that was booked through Novotel from the airport. Never had an explanation or feedback why ? A few issues with the room, blocked sinks and shower wasn’t easy to use. A positive the buffet was great and the food lovely.
Response from MT on Jan 5, 2023
Dear Guest,Thank you for taking the time to tell us about your experience at the ibis Tunis. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,General Manager

2/10 Terrible

Omran, Clarenville

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Old hotel, room carpet is old, the corridor roof is leaking, no microwave or iron in the room, if you need to iron your clothing you have to order Laundry before 2 pm! and there will be a fee!
Stayed 1 night in Jun 2022
Response from MT on Aug 11, 2022
Dear Guest, We sincerely appreciate the time you have spent sharing your comments following your visit to our hotel Novotel Tunis, the comments of our customers are for us of the utmost importance because they help us to ensure the continuity and the respect of our demanding service standards at all times, please accept our sincere apologies for the imperfections you seem to have experienced during your stay among us. Best regards,

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Nov 2021

4/10 Poor

Bechir

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Oct 2021

8/10 Good

Sherif

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is very nice for business trip and has a nice coffee shop in the roof with a nice view and small pool not used for swimming. Special thanks to Rania from reception she is one of the best receptionist I have ever met and she is very professional.
Stayed 3 nights in Jun 2021
Response from MT on Jun 16, 2021
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mohamed TRABELSI General Manager

8/10 Good

Heather

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2020

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
I travel to Tunis twice a year and have always stayed at Hotel Belvedere which is a nice, cosy hotel. Novotel was much cleaner, the food mu ch better and the staff more professional. The meetings rooms are better here and the room in a far better condition. So I would definitely stay again.
Stayed 3 nights in Dec 2019

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2019
Response from MT on Oct 16, 2019
Dear Guest, We thank you for your return and we are delighted that you are satisfied with your stay at Novotel Tunis. In the hope of welcoming you again, we beg you to believe in expressing our best feelings. Best regards, Mohamed TRABELSI General Manager

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A quite and peaceful place to escape the busy and loud city
Stayed 4 nights in Aug 2019
Response from M TRABELSI on Aug 29, 2019
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mohamed TRABELSI General Manager

8/10 Good

Mohamed Fethi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for business travellers.
This is my second stay in this hotel, not disappointed. Good service, comfortable bedding, centrally located, free parking. However there's nothing in the neighbood because it's a business district (banks mainly) and you have to drive to Berges du Lac (10 minutes) to find a good restaurant or cafe. You can also drive for 25 mn to Sidi Bousaid Gammarth or La Marsa to find even better restaurants and places.
Stayed 1 night in Aug 2019
Response from MT on Aug 29, 2019
Dear Guest, We greatly appreciate the time you spent to share your recent holiday experience at our Novotel hotel.We hope to see you very soon. Sincerely, Mohamed TRABELSI General Manage

8/10 Good

Verified traveler

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel And helpful staff .....................
Stayed 1 night in Aug 2019

8/10 Good

Mark

Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from TRABELSI M on Sep 10, 2019
Dear Guest, We greatly appreciate the time you spent to share your recent holiday experience at our Novotel hotel. We hope to see you very soon. Sincerely, Mohamed TRABELSI General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Reliable and clean, good breakfast, pleasant staff.
Stayed 1 night in Jul 2019
Response from Mohamed TRABELSI on Aug 7, 2019
Dear Guest, Thank you for leaving us your opinion. Your satisfaction being our main concern, it is always a pleasure to read such a positive appreciation. Hoping to welcome you again soon. Best regards. Mohamed TRABELSI General Manager

10/10 Excellent

Verified traveler

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable beds and bedding, good food in the restaurant, friendly staff, coffee maker in the room, great shower.
Stayed 1 night in Apr 2019
Response from Mohamed TRABELSI on Aug 7, 2019
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mohamed TRABELSI General Manager

10/10 Excellent

Verified traveler

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service
We love staying at the Novotel. We are always impressed by the friendly staff, the super-comfortable beds and bedding, the delicious breakfast, and the general atmosphere. This time we also enjoyed the rooftop pool, which was beautiful with a gorgeous view. It is our favorite place to stay in Tunis, and we look forward to visiting again.
Stayed 1 night in Jun 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Great location
Very nice cozy hotel
Stayed 1 night in Apr 2019
Response from Mohamed TRABELSI on May 25, 2019
Dear Guest, Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mohamed TRABELSI General Manager

4/10 Poor

Verified traveler

Stayed 1 night in Mar 2019

8/10 Good

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities
Good - except the bed.
Overall a good business hotel. Restaurant was fantastic and the room was clean. My bed was especially uncomfortable... far and away the only downside of my stay.
Stayed 1 night in Mar 2019
Response from Mohamed TRABELSI on Mar 28, 2019
Dear Bradley, We very much appreciate your comments regarding your stay at Novotel Tunis. It is always a pleasure to receive feedback. I will share your comments with our team. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohamed TRABELSI General Manager

4/10 Poor

Siraj, New York, NY

Traveled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The rooms are extremely small with no frills whatsoever. The quality of the rooms are better classified as 3 star. The TV is unbelievably small. The USB socket does not work and I ended up not charging my phone. However, the staff are friendly and helpful. The breakfast is great.
Stayed 1 night in Feb 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing to dislike about the property apart that the ventilation was not working very well but I think it is because it was winter and they switched off the A/C. The ambiance at night was brilliant! They had a superb singer and guitarist to keep us entertained in a very business like atmosphere. Perfect hotel for business!
Stayed 2 nights in Feb 2019
Response from Mohamed TRABELSI on Feb 18, 2019
Dear Guest, We very much appreciate your comments regarding your stay at Novotel Tunis. It is always a pleasure to receive nice feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohamed TRABELSI General Manager Dear Guest, We very much appreciate your comments regarding your stay at Novotel Tunis. It is always a pleasure to receive nice feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohamed TRABELSI General Manager

8/10 Good

Verified traveler

Stayed 2 nights in Feb 2019

10/10 Excellent

Kamalesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staffs Make the Hotel
Most helpful and courteous staff, that I have met EVER, after having traveled to 71 countries!
Stayed 1 night in Dec 2018
Response from Selim on Jan 8, 2019
Nous vous remercions pour votre retour positif, nous serons ravis de vous accueillir prochainement.

10/10 Excellent

Ek Song Mervyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome stay and fantastic breakfast! Will definitely stay here if we come back Tunis!
Stayed 1 night in Dec 2018
Response from Selim on Jan 4, 2019
Merci beaucoup pour votre commentaire positif

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2018
Response from Selim on Dec 25, 2018
Thanks

8/10 Good

Verified traveler

All good
Stayed 3 nights in Nov 2018
Response from Mohamed TRABELSI on Dec 4, 2018
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mohamed TRABELSI General Manager

10/10 Excellent

Ahmed, UK

Liked: Cleanliness, staff & service
The area was not pleasant the hotel had a good buffet breakfast recommended
Stayed 1 night in Nov 2018
Response from Mohamed TRABELSI on Nov 12, 2018
Dear Guest, Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mohamed TRABELSI General Manager

8/10 Good

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and friendly
Hotel was what you would expect from a Novotel. Very comfortable and friendly staff. The hotel has a great rooftop terrace and the food in the restaurant is not bad but its on the outskirts of the city centre.
Stayed 2 nights in Oct 2018
Response from Selim on Oct 30, 2018
Nous vous remercions pour votre chaleureux commentaire. Cordialement,

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room too hot. Air conditioning was not working most of the time & when it worked it did not cool the room.
Stayed 5 nights in Mar 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Good for a 4 star hotel
Simple, clean and nicely located in close proximity to downtown.
Stayed 1 night in Mar 2018
Response from Sara Jaziri on Mar 20, 2018
Thank you

6/10 Okay

Milena

Liked: Cleanliness, staff & service
Room quite small, TV set very small.
Stayed 2 nights in Feb 2018

8/10 Good

nz, nz

Nice
Alright location could've been more helpful with tourist things to see
Stayed 2 nights in Jun 2017

6/10 Okay

Aziz, Yokohama

Liked: Staff & service
Disliked: Cleanliness
Average hotel a bit close to old city
The check-in experience was OK. At first I thought the hotel was close to the old town (Bab B'her); but it turned out that one needed to walk for 30 minutes before reaching the old gate of Bab B'her. My Mom was with me and given her age we ended up taking a taxi to reach destination. Next time I will make sure to book a hotel in Bourghiba avenue or nearby which is closer. Apart from that, the hotel was overall fine. However, I had a concerning with their bath towel. Honestly speaking they should have cared more about their cleanness. I suppose that for a four-star hotel, this should be taken seriously. All things considered, it was not bad spending time at that hotel.

6/10 Okay

Verified traveler

Liked: Staff & service, property conditions & facilities
Good location in down town. Quiet safe and cozy hotel. Food is ok, Good for business travel

10/10 Excellent

ahmed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
i would like to thank reception people specially samah & rania& selim& ashraf for cooperation regard

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay, but a bit pricy.
The place was as expected in terms of comfort and cleanliness. The room was very clean. The toilet part is separated from the restroom for better or worse. I would have wished if they had included an iron and board to iron my clothes. However, they did offer a laundry service which I am not sure if it was free. The staff were very helpful and accommodating. The breakfast was average in terms of taste. They use an automatic espresso machine with pallets to serve coffee.

10/10 Excellent

Christine, San Francisco, CA USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel. Staff is always amazing!
Wonderful service! I have stayed here many, many times. They go above and beyond always. My team I travel with uses this hotel often and we are always happy to arrive. They are accommodating always.

8/10 Good

wagih, cairo, egypt

Liked: Staff & service, room comfort
Nice hotel in the center of the city
Nice hotel with good location few minutes walk to main 14 Jan square. Good service

6/10 Okay

OMRAN, Kings lynn norfolk

Disliked: Room comfort
What you see not what you get !!!
The room is not to the standred .

8/10 Good

In, Seoul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Standard
Standard Novotel you could get anywhere in the world.

8/10 Good

Nabil, Oran (Algeria)

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended for people looking for a quiet place
We appreciated the staff's help and availability. The hotel is 10 min. walking from Habib Bourguiba avenue and 15 min. by car from les berges du lac where kids appreciated the Carthageland. The 8th floor gives a nice view of Tunis. Unfortunately I didn't appreciate the usage @night (bar and swimming pool) by people from outside the hotel (non resident). It suggest to convert it to a restaurant where we can have good dinner and good wine.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Friendly staff, comfortable room, great value for your money. Good location, close to down town but far enough from the hustle and bustle.

10/10 Excellent

Helmi, Tobruk - Libya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent Hotel for all purposes
excellent hotel, the rooms are very clean and comfortable even for a family stay, I highly recommend for short or long stay. It is located in the heart of Tunis, close to every thing.

10/10 Excellent

Casper G, Aalborg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel - Friendly staff
Good hotel - friendly staff. Breakfast buffet a bit average (Coffee was Nescafe) but food in general was good. Wifi working well in the rooms. A small issue with the A/C was solved by opening/closing the window a couple of times.

6/10 Okay

Verified traveler

Disliked: Cleanliness

10/10 Excellent

celine, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
I stayed for 4 nights for business purposes, and it was ideal. the staff is extremely helpful and welcoming, premises are very clean and bedroom confortable, no issue with wifi and breakfast was amazing. (buffet with great choice and fresh fruit juice!) The area seemed safe but not in city center (30 minutes walk) I will definitely go back.