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Reviews of Magnuson Grand Hotel & Conference Center Tyler

3 out of 5
Magnuson Grand Hotel & Conference Center Tyler
3310 Troup Highway, Tyler, TX

Reviews

5.4
Rating 10 - Excellent. 145 out of 1003 reviews" "
Rating 8 - Good. 184 out of 1003 reviews" "
Rating 6 - Okay. 178 out of 1003 reviews" "
Rating 4 - Poor. 186 out of 1003 reviews" "
Rating 2 - Terrible. 310 out of 1003 reviews" "

5.6/10

Cleanliness

6.4/10

Staff & service

4.6/10

Amenities

5.2/10

Property conditions & facilities

4.6/10

Eco-friendliness

Reviews

6/10 Okay

Ashlyn

Traveled with partner
It was alright for the price
Stayed 1 night in Apr 2024

2/10 Terrible

Abigail

Disliked: Property conditions & facilities
Not much that’s Grand about this place. Complete with dead cockroaches, shopping carts out front, hair still in the sheets and on the counters, oddly bullet shaped holes patched in the room with different shades of paint, and repairs done with plywood, can’t get a whole lot worse. Front desk person was nice though, so they’ve got that going for them…
Stayed 1 night in Apr 2024

4/10 Poor

Dan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Magnuson Grand Hotel and Conference Center in Tyler Tx. has a fancy name; but it is a dump! My room had no phone, no alarm clock, no working smoke detectors; but it did have bugs. Big ones! That hotel had seen it’s best days 50 years ago; so I checked out of there and stayed at the Hilton next door.
Stayed 2 nights in Apr 2024

6/10 Okay

Harold

Business traveler
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff was pleasant. The neighbors were loud and smoking all night. there was an empty shopping cart outside my door. The room was clean.
Stayed 1 night in Apr 2024

8/10 Good

Prashant, Missouri City

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The price was very reasonable. The check in and check out process was very easy and quick. The hotel looks and feels old, but the rooms were very spacious and clean. The area around the hotel has several nice breakfast and dining options in a walkable distance. The Rose Garden, the Azalea district and other local attractions are just a 15 - 20 min drive (at the most) from this hotel. We enjoyed out stay.
Stayed 1 night in Apr 2024

8/10 Good

Jackie

Liked: Staff & service
Stayed 1 night in Mar 2024

6/10 Okay

Chancey

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Pavani

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

4/10 Poor

Dianna

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Whole place smelled of smoke, including my room, which was supposed to be smoke free. There appears to be mold in my room, I'm sure it's probably in all the rooms. This is an outdated property that appears to have people living in the rooms as their residence. Did not feel safe at all! Front desk guy was very rude! Booked it for 2 nights, never been to Tyler, NO WAY IN HELL I'M STAYING HERE AGAIN!!
Stayed 1 night in Feb 2024

10/10 Excellent

Me

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
At it's rate it's a great value
Stayed 1 night in Feb 2024

10/10 Excellent

Laura Lynn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this place it was quite clean and no one bothered you
Stayed 1 night in Feb 2024

2/10 Terrible

Belinda, Highlands Ranch

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Old dingy motel
Stayed 1 night in Feb 2024

2/10 Terrible

william

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
First room I had was not even cleaned. Called front desk, guy said he would report it to the cleaning department, nothing happed so I moved rooms. Hair on shower walls, tub, toilet and sink. Heavily used bar of soap in shower. Toilet bowl was not cleaned and badly needed it. Door jam was loose in wall like an attempt to kick it in had been made. Moved rooms, found heavily used bar of soap in shower, otherwise room was clean.
Stayed 3 nights in Jan 2024

8/10 Good

Shaniquia

Stayed 2 nights in Jan 2024

4/10 Poor

william

Business traveler
Liked: Staff & service
Disliked: Cleanliness
Checked int room, door jam was loose in the wall like an attempt to kick it in had been made, heavily used bar of soap in shower, hair allover shower walls, tub and curtain, toilet had hair on the bowl and seat and evidence of use in the bowl, dirty bathroom sink. Not clean at all. When I called hotel to clean the room, guy that answered the phone simply said, “I will convey the message to the house keeping department.”
Stayed 3 nights in Jan 2024

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Not worth it
The place is run down. Trash is left out in excess around garbage cans. Lots of patches and pealing paint. They do not provide coffee at all (not in the room nor in the lobby). No breakfast available. After we checked in, I went to use the bathroom in the room we got for the night and there was no toilet paper. Called the front desk through the room phone to ask for TP and a glass or cup for water and no one answered twice. So then I called the number listed in google. A very nice up beat person answered the phone. Definitely not the person at the front desk. Asked her for TP. She said "Absolutely, we will get that for you. I will contact housekeeping." I waited a half hour. Still needing to pee. I called the front desk, the man that checked us in answered. I asked him for TP he said sure and he requested I come to the front desk to get it. I asked why couldn't he send someone. He replied "I am the only one here and I cannot leave the desk." There are no hangers in the room. The TV is small for a modern hotel room. They do have a microwave and little fridge, iron and hair dryer. This facility is too large for too little of staff. Management has surely cut corners to save money.
Stayed 1 night in Jan 2024

6/10 Okay

Bill

Stayed 4 nights in Jan 2024

8/10 Good

Amy

Stayed 1 night in Jan 2024

4/10 Poor

Michael

Disliked: Cleanliness, property conditions & facilities
You get what you pay for..
Overall, this has to be one of the worst hotels I've ever stayed at. The overall appearance of the property is poor: half cut down trees, tree limbs everywhere, overflowing trash cans during my entire stay, parking lot needing repair, most entrances to parking lot closed. The rooms were non-smoking, but upon my first time entering the room, i found a cigarette butt on the floor just under the A/C unit, which told me the room wasn't cleaned well. The room overall looked beat up - paint scratched up, door was not sealed (allowing cold air in at all times), microwave was beat up and struggled to function, TV cable allowed only a few channels to come through clearly. There was no phone to call the front desk, and no one came to my room the entire stay to clean or exchange linens (was not made clear if this was something that had to be requested).
Stayed 4 nights in Dec 2023

6/10 Okay

Robert

Liked: Cleanliness, staff & service, room comfort
Run down but a good place to rest your head
If you're looking for a place just to rest your head looking for no chills or thrills not worried about an older hotel with cracks in the plaster which didn't make difference to me the bed wasn't the most comfortable but it was a clean bed and it was very quiet
Stayed 1 night in Dec 2023

2/10 Terrible

Kavosie

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
The room I booked had bed bug! Horrible experience
Stayed 2 nights in Dec 2023

6/10 Okay

Kavosie

Traveled with partner

6/10 Okay

Christopher

Stayed 1 night in Dec 2023

6/10 Okay

Carol

Disliked: Property conditions & facilities, room comfort
You get what you pay for
You get what you pay for. Bed was very uncomfortable. There was a blob of hair stuck in the bath drain that looked nasty. The toilet bottom was filthy. The towel for a shower didnt even cover half of me. And i am not a huge woman. I did feel uneasy and like my car would be broken into. Check in was fast.
Stayed 3 nights in Nov 2023

2/10 Terrible

Debra

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible room. No toiletries whatsoever. No iron nor ironing board. King bed had 3 pillows with sheet set and 1 blanket. No coffee/tea in room. Very dirty overall….windows, window sill, floors, walls, door, bathroom, hair in drain. If I was able to post pictures here I would. I’m so surprised Expedia would allow this place on its site without verifying.
Stayed 1 night in Nov 2023

10/10 Excellent

Ralph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

2/10 Terrible

Sharon

Disliked: Cleanliness, staff & service, property conditions & facilities
The carpet was dirty. Homeless people were camped out on cots. Did not even stay one night. Will be demanding a refun. No one answered phones or line eas busy
Stayed 2 nights in Nov 2023

8/10 Good

Theresa

Liked: Cleanliness, staff & service
I’ve stayed here once in a while for work since it was a Ramada Inn. It’s been better and definitely lots worse, but starting to look good again. Unfortunately, guests are already damaging their new upgrades. In the room I stayed in, there was a new laminate floor, it looked very nice, but someone had scraped about a two foot gouge in it. I don’t even know how; the heavy item was lifted in the room and then scraped along the floor?? The bed had sparkling white sheets, I guess any type of covering is out these days... The wall unit worked well, it did not make loud off/on noises and I could sleep. The room was very quiet aside from the occasional muscle car going down 323. They did keep some of the original parts...like the doors. They’ve been repainted without stripping the old paint since the 70s and the build up doesn’t look that great. I guess that’s part of the insulation. The pool area looked very nice, although I only saw it from my room, not close up. The worst parts are the sidewalks in front of the rooms and the north parking lot with crumbling road. There were plenty of bright white lights out there, though, but I still thought maybe my horrible old car might be broken into. It wasn’t, though. Some of the guest looked transient. The price on Expedia was ok, but I sure wouldn’t pay over $90 to stay here. The bathtub looked great. The bathroom tile had cracks here and there, it didn’t match the tub and the person who installed it wasn’t the greatest.
Stayed 1 night in Nov 2023

8/10 Good

Larry

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Price was excellent
Stayed 1 night in Nov 2023

2/10 Terrible

Patrick

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was very dirty, it smelled like urine around my room. There was dog food and trash up and down the stairs. When I entered the room the beds were in horrible condition and the sheets were dirty. The bathroom was dirty hair was all on the toilet, the floor and the shower. I immediately went to the front desk and requested a refund the employee said that only a manager could issue a refund. I still have not received my refund. I’m very disappointed in this property. As well as the management for not responding to my email. I DONOT recommend this property to anyone.
Stayed 1 night in Oct 2023

2/10 Terrible

MARTHA

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
We didnt end up staying because the smell of drugs was so overwhelming in our room from the neighboring room, the rooms were not what was advertised and the staff would not do anything about it, nor would they refund our money we ended up booking at another hotel executive inn & suites where we extremely impressed with the facility as well as the service.
Stayed 2 nights in Oct 2023

2/10 Terrible

Charles

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
List of things that didn’t work. -door latch to provide safety (had to move a table in front of door to ensure lock) -tv didn’t work -remote control didn’t work Cleanliness -floors dirty and scratched up -walls dirty and have marks on them -parking lot dirty
Stayed 2 nights in Oct 2023

4/10 Poor

Stephanie

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

4/10 Poor

Heather

Business traveler, Traveled with family
Disliked: Staff & service, property conditions & facilities
Front desk doesnt answer phone regularly. I called ahead to give my Aunts nams as she was checking in before me. Room was missing light bulb, very dark inside. I asked front desk and they didnt have one after looking in back room several mins. Staff mentioned they would deliver bulb to my room but it was already almost 10pm as I arrived l. I declined as we were settling in for bedtime. Broken side walks ans poor lighting on path to parking lot, my aunt tripped and fell. I will not return here despite Expedias Price.
Stayed 1 night in Oct 2023

10/10 Excellent

Toronka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

2/10 Terrible

Virginia

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The shift change left no one at the front desk for 45 minutes. There were at least 5 different check ins waiting in line the whole time and no one answered the phone. Don’t recommend.
Stayed 1 night in Sep 2023

8/10 Good

Faye

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Room good for price. Was disappointed that staff couldn’t ask the biker gang to keep it down. They revved their engines till 1 am and were parked next to the office.
Stayed 1 night in Sep 2023

2/10 Terrible

Vikram

Disliked: Staff & service

4/10 Poor

Chandresh

Disliked: Property conditions & facilities
It was okey
Stayed 1 night in Sep 2023

10/10 Excellent

Chris

Business traveler
Liked: Staff & service
Disliked: Amenities
If you are looking for an affordable stay in Tyler Texas, forget about those $45 per night places and book with Magnuson. It may be a few bucks more, but I gaurentee you will be happier than other places. Im not going to say this place will blow you away, however, for a nightir 2 or 3 stay, you could do MUCH worse. Overall, this place is great, if affordability is what youre looking for in this area.
Stayed 1 night in Sep 2023

2/10 Terrible

Madison

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth the money.
The hotel was so unclean!! There was bread crumbs in our bed, mold in the shower, the room smelled so bad and was very hot even with the AC on. Very unclean, the pool was green.
Stayed 1 night in Sep 2023

8/10 Good

Garrett

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service
I liked the friendliness of the staff
Stayed 1 night in Sep 2023

4/10 Poor

Leticia

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Pictures are NOT updated. Very dingy
There was a lot of cobwebs and spiders everywhere, the fridge wasn’t cooling as it should, the bathroom door wouldn’t close. Wish the pictures were updated to show how dingy it really was.
Stayed 1 night in Aug 2023

8/10 Good

Kimberly

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

4/10 Poor

Brenda

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
In this occasion it applies the phrase “you get what you pay for.” Staff was nice no complaint about that but to start off the AC at the lobby did not work it was hot. Got to the room and in fact it was hot good thing I didn’t needed to stay there all day. Room was dirty very dusty. Like they hadn’t clean in the weeks. It was ok for an overnight time not recommended for a longer stay.
Stayed 1 night in Aug 2023

2/10 Terrible

STEPHANIE

Disliked: Cleanliness, staff & service, property conditions & facilities
Front desk employee was very kind but the property was disgusting. We didnt stay
Stayed 1 night in Aug 2023

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
The poor guy at the desk should have had more help, but he handled it like a pro. Ive stayed here a few times, and Ill always come back. Treat ypur staff right tho ;)
Stayed 1 night in Aug 2023

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Gross
First room ac didn’t work. 2nd room ac worked great, but tv didn’t work. Room was filthy, stuff on the walls etc.
Stayed 1 night in Jul 2023

2/10 Terrible

Richard

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Black mold! Hairs in tub. Room was dirty. Area outside was filthy.
Stayed 3 nights in Jul 2023

2/10 Terrible

Tammy

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not what the pics show
I booked this room through hotels.com and got a great deal... however, the images of the hotel make it look a little better than the typical motel. It even included pics of the "bar" with pool tables, which are no longer in service. The pool was the only thing that looked nice, which apparently was recently refurbished or whatnot. Most of the parking and property looked rundown, many of the rooms were being remodeled, and our room had a horrible moldy smell. It looked clean and fresh but smelled really bad and had several dead roaches on the floor. One was in the bedroom, it was rather small but once we moved one of the couches in the suite so we can see the TV better from it, 2 big roaches were underneath, both dead, and then my husband kind of pushed on the couch with his foot and another fell out. By this time, it was only 20 mins or so after checking in that we chose to check out and go to another hotel. The guy at the front desk was nice but not very helpful or informative. He kept stepping over his words because he had his earbuds in his ear. He was on a call or listening to something, and I could tell he was getting distracted. I felt somewhat rushed at both check-in and check out. The pool was the only thing that we semi-considered staying for, but with having my kids and husband with me, there's no way we could "tough it out." I do not recommend this hotel to anyone!!!
Stayed 1 night in Jul 2023