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Reviews of Apartments Polynesia Plava Laguna

3 out of 5
Apartments Polynesia Plava Laguna
Katoro 31, Umag

Reviews

7.0

Good

Rating 10 - Excellent. 34 out of 186 reviews" "
Rating 8 - Good. 63 out of 186 reviews" "
Rating 6 - Okay. 53 out of 186 reviews" "
Rating 4 - Poor. 21 out of 186 reviews" "
Rating 2 - Terrible. 15 out of 186 reviews" "

6.2/10

Cleanliness

6.6/10

Staff & service

6.4/10

Amenities

5.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Joslyn, California

Traveled with group
Disliked: Property conditions & facilities
Overall, the place is a little runner down and small but it gets the job done. It has such a beautiful view and easy access to the beach! Wouldn’t recommend it for children but for adults a great getaway!
Stayed 6 nights in Aug 2020

8/10 Good

Verified traveler

Traveled with group, Traveled with family
Disliked: Property conditions & facilities
Polynesia Plava Laguna
In need of an update, but overall nice place with lots of things to do for a family
Stayed 7 nights in Aug 2019
Response from Polynesia Team on Aug 17, 2019
Dear guest, Thank you for taking time and leaving feedback about your stay in Apartments Polynesia Plava Laguna. We are glad you enjoyed staying in our resort and we hope you returned home with great memories. Please know that we take our guests comments very seriously in order to always have the best insights into the parts of our offer that we can further improve. Warm regards, Apartments Polynesia Team

6/10 Okay

Thomas

Liked: Staff & service
Cool Place just for sleeping
It was okay for the price compared to other places. However no wifi, no air conditioner, and 10:00 check out.
Stayed 1 night in Jul 2019
Response from Polynesia Team on Aug 3, 2019
Dear Thomas, Thank you very much for your recent stay at Apartments Polynesia Plava Laguna resort and for taking time to share your experience as our guest. We are sorry that we haven`t met your expectations regarding our apartment equipment. Please know that your comments are taken very seriously from our part in order to always have the best insights into the parts of our offer that we can further improve. We hope that you enjoyed your holiday and to have the opportunity of welcoming you back in our resort. Kindest regards, Polynesia Team

8/10 Good

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities
It was all there on one site and reasonable prices and pleasant service.
Stayed 9 nights in Jun 2019
Response from Polynesia Team on Jul 10, 2019
Dear guest, Thank you for sharing with us positive feedback about your stay in Apartments Polynesia Plava Laguna resort. We are extremely proud to know that we have met your expectations regarding the resort. We are always committed on offering to our dear guests pleasant holidays and your satisfaction is our greatest reward. In the hope that we will have the pleasure of welcoming you again in our resort, we send our warm regards! Apartments Polynesia Team

10/10 Excellent

Maks

Liked: Cleanliness, staff & service, room comfort
Excelent not expensive one night sleep.
Location is great close to everything. Room price is low wich is reasonable, since the Apartments are quite old. Simple check-in. Friendly staff.
Stayed 1 night in Jun 2019
Response from Apartments Polynesia Team on Jun 26, 2019
Dear Maks, Thank you for taking time and leaving this positive review about your stay in Apartments Polynesia Plava Laguna Resort. We are committed on providing to our dear guests beautiful moments and service of a high quality. It’s a great honour that we fulfilled your expectations regarding our beautiful location and friendly staff. Please know that your valuable comments regarding the apartments condition are taken very seriously from our part to have the best insights into the parts of our offer that we can further improve. With hope to welcome you back in the future for another stay, we sending our best regards, Polynesia Team

10/10 Excellent

Katarina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

8/10 Good

DARIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2018

8/10 Good

DARIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

8/10 Good

lee

Overnight stay
The complex is a little run down. No ac in our apartment. Entertainment was really good. Felt out of place just being a couple. Would be a great place for family’s. Lots of activities to do.
Stayed 1 night in Aug 2018

2/10 Terrible

Anna

Old and tired place.
Very unpleasant experience! The furniture smells badly if you open doors. Kitchen cabinet is tiny and very old. There is lack of cups, utensils. I was begging for pan 5 days and did not get it.
Stayed 5 nights in Aug 2018

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2018

6/10 Okay

Nina

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
You get what you pay for
Tired, outdated facilities. We didn't have a hot water, they sent someone to fix - it was working one night only. No wi-fi except the reception hall. Front desk staff is friendly and multilingual. Location is great with in walking distance to the beach and town. Cannot complain too much for the price we paid.
Stayed 3 nights in Sep 2017

10/10 Excellent

Zlatko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sea view stay
At the the sea side, under the pine trees

8/10 Good

Maja, Škofja Loka

Liked: Staff & service
Disliked: Room comfort
Holidays
The stay was good, we were missing air coinditioner and we had problems with opening the windosws. Everything else was fine.

8/10 Good

Gillian, Newcastle upon Tyne

Liked: Cleanliness, staff & service, room comfort
Good cheap accomodation
Great apartments for the price. A little shabby but only to be expected for the cost. I would have highly recommended it to those on a budget were it not for the extremely loud PA system delivering the music nightly till 2am. Windows shut and earplugs did not block it out- couldn't quite get my head around why it needed to be like that. Staff were lovely though- helpful and very pleasant

6/10 Okay

Eva, hong kong

Liked: Cleanliness, property conditions & facilities
special for long weekends fun
Female staff manner is bad, no other transportation except the touris train, to city centre is too bad.

8/10 Good

Lobee, Berlin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place grew on us
We did realize it was an enormous complex of hotel appartments, with adjoining affliated resorts. It was a great place for our dogs, with a beach just for dogs. Lots of fun activities, kayaks, massages, bikes, boats, tennis. All resonably priced. We found the staff helpful, especially when we need a mechanic for our car and needed at last minute to stay another night. Especially one gent named Salem, really helped us out. The mechanic across the street was also great. This place is a tennis aficionados dream with a tennis academy nearby. Lots of family activities, or night time adult activities. The water access is not a sand beach, they are not common in the area. But the water was clean and clear, good for snorkelling. Also swimming was nice with areas cleared of mucky plants. Overall budget friendly, activitiy rich, chill place, the room was just fine. Not fancy, but good enough.

10/10 Excellent

Lee, Berlin

Liked: Cleanliness, staff & service, room comfort
Perfect, cheap getaway.
This is the second time I have stayed here. This time it was midweek and out of season. We had the place to ourselves. All services were still open as usual and the staff were helpful and friendly. My daughter loved the open spaces and pool. It is close to the stone beach, but the sea is clean enough to swim in. We shall return.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice vacation
loved the surrounding pine forest and enjoyed our stay

8/10 Good

Terri, I am an American who is currently living in Italy.

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to vacation with your dog!
My husband and I wanted to take a weekend trip with our dog. I found this hotel to be only a short drive from our home in Italy and a great place to bring Sigmund. The hotel room had everything that we needed (a small kitchen, refrigerator, stove top, dishes, pots, pans, and eating utensils).
Studio apartment

8/10 Good

Wayne

Liked: Cleanliness, room comfort
Convenient and Easy for the Price
Some reviewers have given this hotel very bad reviews. It is a very dated facility and the exterior could probably go for a painting but it a very convenient hotel for the price you pay. There are 2 markets on the resort as well as a bunch of touristy shops. There are 3 waterslides, which they charge 3Kn ($0.50) per ride and a couple of pools. The beach is very rocky away from the resort area although they have taken the steps to concrete an area in so it is better. The water was nice and warm but there was a bit of seaweed in areas. The hotel room is comparable in size to other European rooms, but if you're going here to spend the time in your room, you would probably want to go somewhere else. There is a small bedroom, a separate bathroom, a small kitchen in the entrance foyer and a separate living/dining room area with a balcony. The listing also says that there are grills available. This is false, while there is an open pit chimney/grill on the fireplace, there is no grating to do any BBQing. All in all, if your looking for a beachside resort in Europe, it would be hard to beat this resort for the price.

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Poor apartments, nice sunsets
Poor apartment ... they should have two stars. The surrounding area is beautiful. Beautiful sunsets. In sea water was dirty so we just swam in the pool.

4/10 Poor

Elda, Switzerland

Disliked: Property conditions & facilities, room comfort
Sol Polynesia - what a disappointment!
After reading the other reviews, we thought we would go there and decided for ourselves what it was like. What a disappointment! The only good thing about the apartment, was its location. It was so small and I struggle to see how 5 people are supposed to sleep there. As a family of 4 with 2 small children, it was a tight squeeze already. The kitchen was minute, only 2 stoveplates and the minimum utensils. No kettle or even toaster. We ended up having take aways most of the days. The shower doors fell off everytime you climbed in and with cold water dripping from the roof it wasn't a great experience. At least the place was relatively clean - a tiny consolation. I would definitely recommend Katoro and the beaches there for a family, but if you want to stay in Sol Polynesia, don't expect anything - even then you'll be disappointed.

2/10 Terrible

Angelo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
1970’s nightmare Apartments!
We stayed 2 nights at the “Sol Polynesia Apartments” and wanted to leave as soon as we walked into the lobby, very compliance at the front desk and throughout the complex, they took our passports for check-in purposes and place them on a shoe box within reach of the customer counter, needless to say I did not leave the lobby until I got them back. I spent most of my time fixing items in the Apt i.e. windows, shutters, toilet, bed. Call the front desk to complaint and was giving the run around, finally I decided to compile a list of damages and turn it into the front desk, directly to the manager! The Umag areas are a big tourist trap, drive the extra 45 minutes and experience the beauty of Istra in Banjole/Medulin, Pula.

6/10 Okay

Holm

Disliked: Property conditions & facilities
Wir hatten einen Bungalow! War nicht gerade sauber bei der Ankunft! Es fehlten Sitzmöbel stattdessen waren zwei Betten im Wohnraum! Wir waren aber nur zwei Personen! Alles in die Jahre gekommen nicht sehr gepflegt! Strand war super!
Stayed 9 nights in Sep 2023
Response from Aleksandar Turković / General Manager on Sep 24, 2023
Sehr geehrter Herr Holm,vielen Dank, dass Sie sich die Zeit genommen haben, dieses ehrliche Feedback über Ihren Aufenthalt in den Apartments Polynesia Plava Laguna zu hinterlassen. Wir hoffen, dass diese negativen Aspekte nicht den Rest Ihres Urlaubs in Kroatien überschattet haben. Wir senden Ihnen unsere herzlichen Grüße!

6/10 Okay

Merja

Stayed 2 nights in Sep 2023
Response from Aleksandar Turković / General Manager on Sep 20, 2023
Poštovani g. Merja,Zahvaljujemo što ste odabrali Apartments Polynesia Plava Laguna kao svoju destinaciju za odmor. Puno pozdrava,

10/10 Excellent

Christian

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Sep 2023

10/10 Excellent

Daniela

Traveled with family
Liked: Property conditions & facilities
War alles in ordnug
Stayed 4 nights in Aug 2023
Response from Aleksandar Turković / General Manager on Aug 31, 2023
Sehr geehrte Frau Daniela.Vielen Dank, dass Sie sich für das Apartments Polynesia Plava Laguna als Urlaubsziel entschieden haben. Vielen Dank für Ihr Feedback. Mit freundlichen Grüßen,

10/10 Excellent

Mikael

Stayed 9 nights in Jul 2023
Response from Aleksandar Turković / Direktor objekta on Aug 6, 2023
Poštovani g. Mikael,Hvala Vam na posjeti i na ovoj odličnoj ocjeni. Drago nam je čuti da ste bili zadovoljni našim apartmanima i nadamo se da ćete nas uskoro ponovno posjetiti.Lijep pozdrav iz Umaga,

6/10 Okay

Ulla

Traveled with partner, Traveled with pets
Disliked: Cleanliness
Die Zimmer Könnten sauberer sein und das Bad müsste mal renoviert werden.Essen und Getränke preislich gut.Die Strandnähe ist super.Das Gelände ist schön und sauber.
Stayed 10 nights in Jun 2023
Response from Aleksandar Turković / Facility Manager on Jul 10, 2023
Sehr geehrte Frau Ulla,vielen Dank, dass Sie sich die Zeit genommen haben, dieses ehrliche Feedback über Ihren Aufenthalt in den Apartments Polynesia Plava Laguna zu hinterlassen. Wir hoffen, dass diese negativen Aspekte nicht den Rest Ihres Urlaubs in Kroatien überschattet haben. Wir senden Ihnen unsere herzlichen Grüße!

10/10 Excellent

Krystyna

Liked: Cleanliness, room comfort
Wir waren sehr zufrieden,alles war super.Nächstes Jahr kommen wir wieder.Ich empfällen das Apartments Polynesia Plava Laguna sehr gerne.
Stayed 14 nights in Jun 2023
Response from Aleksandar Turković / Facility Manager on Jul 6, 2023
Dear Mrs. Krystyna.Thank you for visiting and for this great review. We are glad to know that you were satisfied with our resort and we hope that you will visit us again soon.We send our warm regards!

10/10 Excellent

Erika

Stayed 5 nights in Aug 2022
Response from Josipa Ždravac Prodan / General Manager on Apr 14, 2023
Dear Mrs. Eriks,thank you for leaving this feedback about your stay in Apartments Polynesia Plava Laguna resort. In the hope that we will have the pleasure of welcoming you again in our resort, we send our warm regards!

8/10 Good

Carlo

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Molto bella e pulita l'intera struttura, apprezzatissima la tranquillità e le attrezzature a disposizione.
Stayed 7 nights in Sep 2022
Response from Josipa Ždravac Prodan General Manager on Sep 22, 2022
Gentile signor Carlo,Prima di tutto vorremmo ringraziarvi per il Vostro feedback sul nostro resort Apartments Polynesia Plava Laguna. L'opinione dei nostri ospiti è molto importante per noi e ci aiuta nei nostri miglioramenti quotidiani e vorremo pure scusare per gli  eventuali fastidi subiti durante il Vostro soggiorno presso il nostro resort. Cordiali saluti,

10/10 Excellent

Martin

Traveled with group, Traveled with family
Liked: Cleanliness, room comfort
Vše úplně ok. Apartmán čistý, připravený, zařízený.... Prostě super
Stayed 5 nights in Sep 2022
Response from Josipa Ždravac Prodan General Manager on Sep 16, 2022
Dear Mr. Martin.Thank you for visiting and for this great review. We are glad to know that you were satisfied with our resort and we hope that you will visit us again soon.We send our warm regards!

6/10 Okay

Dirk

Disliked: Amenities, property conditions & facilities
Stayed 3 nights in Aug 2022
Response from Josipa Ždravac Prodan / General Manager on Apr 14, 2023
Dear Mr. Dirk,thank you for choosing our Apartments Polynesia Plava Laguna as your holiday destination.We send our warm regards!

6/10 Okay

Luana

Traveled with family
Disliked: Cleanliness, room comfort
PESSIMA ESPERIENZA
Pessima esperienza,1 ora di fila per il check-in, con il risultato di un appartamento che cadeva a pezzi, per l'eccessivo prezzo di 370€ di 2 notti in 4. Visto l'appartamento, se il prezzo non fosse stato così eccessivo l'avrei potuto accettare perchè il villaggio è bello e ha 2 piscine(anche se, quando bagni il pavimento, ci sono delle fughe che fanno un gran poltiglio di terra). TV a tubo catotico, anni 90; doccia sporca, piena di calcare e saliscendi inguardabile; specchio del bagno osceno; gli scuri marci, una notte c'è stato un temporale si è aperto uno di colpo quello della portafinestra perchè non si era chiuso bene, visto che è marcio, e una gran paura per il tonfo; scuro della finestra rotto, stava chiuso perchè si appoggiava al davanzale; tubo del water scrostato dal muro, 2 semplici tegami e nemmeno una padella; niente phono; nessuna spugna per poter lavare i piatti;niente sacchetti per il pattume e niente wi-fi. (allego le foto)
Stayed 2 nights in Aug 2022
Response from Josipa Ždravac Prodan / General Manager on Apr 14, 2023
Gentile signor Mauro.Grazie per aver scelto i nostri apartamenti Polynesia Plava Laguna come meta delle Vostre vacanze. Vorremmo pure scusare per gli eventuali fastidi subiti durante il Vostro soggiorno presso il nostro resort Vi garantiamo che sono state prese in considerazione. Spero sinceramente che essi non rappresentino il motivo per cui deciderete di non far ritorno al nostro impianto.Cordiali saluti,

10/10 Excellent

Olga

Traveled with family
Disliked: Cleanliness
Schöne Anlage, tolles Programm für Kinder
Aufenthalt war sehr schön ,wie immer aber Appartement war nicht besonders sauber .
Stayed 9 nights in Aug 2022
Response from Josipa Ždravac Prodan General Manager on Aug 20, 2022
Sehr geehrte Frau Olga.Vielen dank für Ihr Kompliment. Zufriedene Kunden geben uns die Motivation zu verbessern.Sauberkeit ist wirklich eine von den Punkten, in welchen wir Ihnen unsere volle Aufmerksamkeit geben und unsere Apartments werden regelmäßig und auf täglicher Basis überprüft. Sie können sicher sein, dass die Kommentare über diese Thema an die zuständige Dienststellen weitergeleitet wird und zusammen über die beschriebene Situation sich kümmern werden.Mit  besten Wünschen für Sie und Ihre Familie verbleibe ichGrüße aus Umag,

8/10 Good

Annalisa

Traveled with family
Liked: Cleanliness, room comfort
Stayed 5 nights in Jun 2022
Response from Josipa Ždravac Prodan / General Manager on Jun 14, 2022
Dear Mrs. Annalisa, thank you for visiting and for this great review. We are glad to know that you were satisfied with our resort Apartments Polynesia Plava Laguna and we hope to welcome you again. Best regards from sunny Umag,

6/10 Okay

Csögör

Disliked: Cleanliness, room comfort
Stayed 2 nights in Apr 2022
Response from Josipa Ždravac Prodan / General Manager on May 11, 2022
Dear Csögör, Our guest opinion is very important to us and helps us with our daily improvements. We are very sorry that we did not fulfill your expectations aswell that you did not write the reason of your unsatisfaction. Despite all, we hope that you had a nice stay in Umag and that you will visit us again soon to see our improvements. We send our warm regards!

6/10 Okay

Ilona

Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2021

10/10 Excellent

cristina

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Mi sono sempre trovata benissimo in questa struttura, anche per piccole vacanzine di pochi giorni. Tutto sempre ben organizzato, essendo di Trieste ci arrivo in un'ora.
Stayed 1 night in Sep 2021

6/10 Okay

Nicolas

Traveled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Aug 2021

6/10 Okay

Annick

Disliked: Cleanliness, room comfort
Het is een heel groot park met over het algemeen slecht uitziende huisjes, is echt aan renovatie toe dus het geld niet waard
Stayed 1 night in Aug 2021

6/10 Okay

Ruggero

Traveled with family
Disliked: Cleanliness, room comfort
Stayed 4 nights in Aug 2021

8/10 Good

Verified traveler

Traveled with family
Disliked: Cleanliness
Objekt je savršeno pozicioniran. Unutar borove šume, uz plažu. Problem je značajna dotrajalost samog objekta, što djelomično nadomješta novi namještaj, pa je ukupna slika ipak bolja. Također, značajno bi se trebalo poraditi na urednosti apartmana koja je, posebice u aktualnoj pandemiji, iznenađujuće loša. Iako je svo osoblje izizetno ljubazno i uvijek na usluzi, dojam je loša organizacija i upravljanje, jer se ne bi smjelo dogoditi da nove goste dočeka uredno posuđe, posteljina, kupaonica i istodobno prljavština i paučina iza i ispod ležaja, začepljen lavabo, jedan sapun i toaletni papir za cijeli tjedan. Dakle, osoblju ocjena 5, menadžmentu - 2.
Stayed 4 nights in Aug 2021

8/10 Good

Jeanet

Traveled with family
Disliked: Cleanliness
Stayed 3 nights in Aug 2021

6/10 Okay

Thilo

Traveled with family
Disliked: Room comfort
Stayed 7 nights in Jul 2021

10/10 Excellent

Jasmina

Traveled with family
Disliked: Cleanliness
Stayed 6 nights in Jul 2021

8/10 Good

Verified traveler

Disliked: Cleanliness, room comfort
Camping molto bello, appartamento un po' piccolo
Il camping, ben attrezzato, si trova in buona posizione, facilmente raggiungibili le spiagge e i paesi vicini. La camera è un po' piccola per due persone, nota positiva il portico ampio
Stayed 3 nights in Jul 2021

8/10 Good

Gianluca

Traveled with family
Liked: Room comfort
Great!
The apartment needs to be renovated! This is clear! However I can spend only positive comments on the location, the swimming pools, the recreational activities for the children and all the efforts made by the Plava Laguna personnel to open the resort in the best way as possible. All this with very reasonable prices! My congratulations and I hope to be back there next year!
Stayed 12 nights in Aug 2020