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Reviews of Dakota Rose Inn

2.5 out of 5
Dakota Rose Inn
94 Lincoln Ave, Underwood, ND

Reviews

4.0
Rating 10 - Excellent. 1 out of 16 reviews" "
Rating 8 - Good. 3 out of 16 reviews" "
Rating 6 - Okay. 0 out of 16 reviews" "
Rating 4 - Poor. 2 out of 16 reviews" "
Rating 2 - Terrible. 10 out of 16 reviews" "

3.8/10

Cleanliness

5.4/10

Staff & service

4.8/10

Amenities

4.0/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

2/10 Terrible

James

Disliked: Cleanliness
Response from David on Jan 14, 2024
We aren’t sure why this guest gave us this ranking. We try very hard to accommodate and take the very best care of all of our guests.

10/10 Excellent

Marlene

Stayed 1 night in Oct 2023
Response from David on Nov 28, 2023
Thanks for staying with us!

4/10 Poor

mike a

Stayed 1 night in Sep 2023
Response from David on Oct 8, 2023
Thanks for staying with us

2/10 Terrible

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Don’t make the mistake!
Regrettably, the state of this facility leaves much to be desired. As soon as you step foot inside, prepare yourself for a rather offensive odor that could easily be described as repulsive. But that's only the beginning. Room #4 presents you with a dilemma on what to be disturbed by first. Is it the overpowering stench of ages-old filth and uncleanliness, or the gloomy ambiance that practically oozes impending doom? Now, let's talk about the so-called "premium bedding" that would be more suitable for a convict than a guest. The pillows are so disappointingly flat that we practically forgot they were even there. And don't get me started on the carpet; it's a veritable art gallery of stains that could have been overlooked had it been given the courtesy of a vacuuming at least once this millennium. But wait, there's more! The coffee pot, oh, the coffee pot. It's generously coated in a layer of grease that surely doesn't inspire confidence in its cleanliness. And after witnessing the disheartening sight of brown water flowing from the kitchen faucet, we knew better than to even consider using it. As for the cookware, utensils, and cups, they were a downright health hazard. The condition of this place was so profoundly abysmal that we made the bold decision to cut our stay short. One more minute in those dismal surroundings was simply inconceivable.
Stayed 2 nights in Aug 2023
Response from David on Aug 14, 2023
We appreciate your feedback, but perhaps you could have been less dramatic.

4/10 Poor

Jesse

Disliked: Room comfort
No heat anywhere in the room the night I was there. It was cold.
Stayed 2 nights in Jul 2023
Response from David on Jul 10, 2023
We apologize that you were cold. If you had adjusted the thermostat you could have warmed the room up. We appreciate your review.

2/10 Terrible

Aj

Disliked: Cleanliness
Stayed 1 night in Jun 2023
Response from Management on Jun 24, 2023
I apologize for the poor response time. We were experiencing some internet service issues. As soon as I was able I called and left two messages as well as sent a text providing the check in credentials to the guest.

2/10 Terrible

Verified traveler

Disliked: Staff & service
Avoid. No decent place to stay in Underwood
This is evidently an apartment building now used as long-term housing, perhaps for oil field workers. We arrived at 6:30 p.m. No one answered when we knocked on the apt. marked "Office" in order to check in. We then telephoned, but voicemail box was full. We explained our plight to one of the long term residents, who said manager also owned farm supply company across the street, and that he might be there. He wasn't, but woman had come in after hours to help an emergency customer. She tried to reach manager by phone and located him. Told us to wait outside while she drove to pick him up. It became cold, dark, and windy and threatening rain while we stood outside waiting. After 20 minutes we gave up. The next morning we got a phone message giving us the combination to get into Room 2. Another such message the next night--all a day after our reservation. This appears to be a flophouse, poorly managed. My suggestion is to avoid it like the plague.
Stayed 1 night in Sep 2022
Response from David on Jun 27, 2023
Much of this review is not true. This guest was never told that the manager owned the farm supply business across the street. The voicemail box was not full. This guest was not patient enough for us to respond too.

2/10 Terrible

Emily

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is a DUMP. It’s not even a legitimate hotel. It’s someone booking out an efficiency apartment like a hotel room, when there aren’t tenants. If that’s the case then it should be considered an airb&b but even then this would not meet those standards. Of course, I asked for a refund because I IMMEDIATELY left. However, there is no formal check in desk and no formal management. Literally NO contact info for this place but the persons personal cell number who “books” you. Expedia needed to be able to contact the “hotel” to request a refund, you think the guy answered? Lol. No refund for me because awww poor Expedia couldn’t get a hold of this fake hotel. Jeeeeee I wonder why ? This place is a sham without a doubt and I cannot believe Expedia partners with them. Judging by the photos Expedia provided, you can see it use to be an Inn, well kept and probably professionally managed. Not anymore. I also will not be using Expedia ever again. I trusted them. Huuuuge let down. This place hands down is for someone to stay so they can A do drugs, B spend the night with a prostitute C sex traffic people of D all of the above. I have never been to a more sketchy place. I felt super unsafe. Thanks Expedia!
Stayed 1 night in Jul 2022
Response from David on Jul 14, 2022
This guest never paid us a penny. She claimed the sheets weren’t clean, but my housekeepers had cleaned them earlier in the day and even went back and changed them again. This is the type of (guest) any hotel should avoid like the plague. We stay 95% booked all the time. If her words were remotely true we wouldn’t have so much continuous business with many return guests year after year.

2/10 Terrible

John

Stayed 1 night in Jun 2022
Response from David on Jul 10, 2023
Thanks for your review.

8/10 Good

Patrick

Traveled with partner
Liked: Staff & service
Based on rate and location ok it was clean but was an older unit lack of outside lighting they reached out before arrival and gave password for internet along with building access good communications
Stayed 1 night in Dec 2021
Response from David on Jul 10, 2023
Thanks for your review.

2/10 Terrible

Laurie

Traveled with family
Disliked: Property conditions & facilities
This should be listed as an Airbnb not hotel. Other people live there and it’s rented out when they are not there. Check in time was 2pm, we got there after 4. Place was not cleaned and looked like the tenants had just stepped out… all beds unmade, dirty clothes in all showers, food in bathroom garbage
Stayed 2 nights in Dec 2021
Response from Nic on Dec 8, 2021
We had a misunderstanding with this guest. Our rooms are cleaned by outstanding housekeepers.

2/10 Terrible

Sheila

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We spoke with an agent on the phone that was not able to speak very good English and he book this room for us when we did not even go to Underwood North Dakota so I have been trying to get a refund on this and have not been successful at all it’s very irritating.
Stayed 1 night in Sep 2021
Response from David on Oct 6, 2021
We have no poor English speaking personnel. I think this person has the wrong information.

2/10 Terrible

Nancy

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
dirty, no air-conditioner
Stayed 1 night in Sep 2021
Response from DKN on Sep 8, 2021
We tried everything to accommodate this guest. I moved her to a different room that was clean and had ac.

8/10 Good

Louis

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service, amenities
This is a converted apartment building, so expect it to be more like an Airbnb than a hotel/motel. Each unit is going to be different (furniture, kitchen equipment, bedding) so I can only comment on the unit we got. There was a fully furnished kitchen with every device I have in my own kitchen, and utensils. There was a full personal laundry room. Full sized fridge and oven, toaster, blender, coffee maker, microwave, etc. The living room had a very nice lazy boy sectional and recliner, but I doubt the same quality furniture will be in every unit. The three rooms had multiple dressers (all of different ages and qualities) and closets. There was 1.5 baths in my unit, and they were clean and fine. I slept on two beds and they were both comfy. My son slept on the sectional and he was very happy with that. The unit worked perfectly for my large family and pet, but these units are definitely more akin to long term stay than your typical overnight hotel stay. If you are looking for luxury or a sanitary hotel chain experience, you are going to be unpleasantly surprised. If you want a cheap and efficient Airbnb type experience, this will work well, especially for large families.
Stayed 1 night in Jul 2021
Response from David on Jul 10, 2023
Thanks for your review.

8/10 Good

Michael

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2020
Response from David on Jul 10, 2023
Thanks for your review.

2/10 Terrible

Michael

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2020
Response from DC on May 26, 2020
We are always happy to meet your needs. Let us know how we can help out.