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Reviews of Urumqi Taxinan Hotel

3 out of 5
Urumqi Taxinan Hotel
Hami West Road 237, Shayibake District, Urumqi, Xinjiang

Reviews

6.8
Rating 10 - Excellent. 5 out of 32 reviews" "
Rating 8 - Good. 12 out of 32 reviews" "
Rating 6 - Okay. 10 out of 32 reviews" "
Rating 4 - Poor. 2 out of 32 reviews" "
Rating 2 - Terrible. 3 out of 32 reviews" "

7.4/10

Cleanliness

7.0/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

Reviews

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, smart, non-smoking room
Room was nice, in a quite smart hotel. We initially had a smoking room but they changed us to a non-smoking room (with the help of Google translate) with no fuss at all, which was a very welcome surprise in China!
Stayed 1 night in Sep 2019

6/10 Okay

LOW

Traveled with group
Stayed 1 night in Sep 2019

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018
Response from Baron on Dec 4, 2018
Thank you for coming!

4/10 Poor

David, Saratoga, CA

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Staff is friendly, location is convenient but I would only rate this a One Star by US Standard. During our stay they were going through renovation, so construction material were strewn in public area, kind of unsightly. But worst of all, one day while we were away, they came in and rip off the in room A/C from the wall (see picture), leaving the desk under it dusty and they did not clean it up. Every day, we need to ask for toilet paper to be delivered. The housecleaning personnel did not check for it.
Stayed 4 nights in Oct 2018
Response from Baron on Jan 30, 2019
We are very sorry to see it! We change new A/C for the room, Thank you for your understanding.

8/10 Good

Chi hang Savio

Liked: Cleanliness, staff & service
Pleasant stay.
The hotel location is in residential, quiet and many local eateries around. A 5 mins walk to the Xinjiang museum and the fashionable plaza. Room was good except I could smell cigarette smoke from previous stays.
Stayed 1 night in Sep 2018
Response from Baron on Oct 11, 2018
Thank you for coming and your comments. Welcome back to our hotel.

6/10 Okay

Tai Heung

Liked: Room comfort
Disliked: Staff & service
Old hotel , Buffet breakfast started late 08:30
Hotel is old and price is high for its condition. buffet breakfast started 08:30, but choice of foods were not enough.
Stayed 1 night in Sep 2018
Response from Baron on Sep 25, 2018
I`m so sorry! If you need help please call me. I`m always at your service!

2/10 Terrible

Jessica, Shanghai

I am an American who reserved a room at the hotel after first calling to double check that foreigners could stay there. On the day I was supposed to check in, they called to say they had to suddenly cancel my reservation due to a government event, leaving me stranded in Xinjiang without accommodation (I was already an hour away from the hotel by train). The situation was clearly out of their hands, but one week later, I am still waiting for them to refund my payment, which I sent through Expedia when I made the booking. Very disappointing.
Stayed 3 nights in Aug 2018

8/10 Good

Ricky

Liked: Cleanliness, room comfort
Stayed 3 nights in Aug 2018
Response from Baron on Sep 14, 2018
感谢您的光临和评价！

8/10 Good

suen

Liked: Staff & service
Stayed 2 nights in Aug 2018
Response from Baron on Sep 14, 2018
感谢您的光临和评价！

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Overpriced
Business room felt run-down. Air conditioner right over bed. Central, but not close to anything. Restaurant closed early. Overpriced.
Stayed 3 nights in Aug 2018
Response from Baron on Aug 21, 2018
Thank you for coming! There are lot of restaurants near the hotel.If you need service,please tell me anytime.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Overall good
Great location, close to tourist attractions and transport. Confortable rooms. Clean. Good value for money. Unfortunately, the wifi system in the rooms requires you to log with a chinese phone number, so no internet access if you dont have one. Still should be able to use wifi at the lobby. Quite annoying system considering the quality of the hotel
Stayed 2 nights in Aug 2018
Response from Baron on Aug 10, 2018
Thank you for coming! Welcome bake to our hotel!

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Impossible to deal with
Tried to contact hotel on many occasions to request airport transfers but didn't get reply by email and when ringing them, no-one could speak English to help. Then when we got our own way to hotel, they told us we didn't have a booking, even though we showed them the confirmation of booking and payment for 2 rooms. They put 3 of us into 1 room for the price we paid for 2 rooms, but it was just impossible to deal with this property due to the language barriers. If staying in Urumqi and you don't speak Chinese, I suggest going to a bigger western hotel that will have English speakers there.
Stayed 1 night in Jul 2018

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel manager spoke English and that was very helpful.
Response from baron on Jul 6, 2018
Thank so much! Welcome bake to our hotel!

6/10 Okay

Verified traveler

Liked: Cleanliness
チェックインとチェックアウトの時にすぐにエクスペディアとわからずにかなり待たされた。英語は全く通じない
Stayed 2 nights in Sep 2019

6/10 Okay

Verified traveler

Liked: Staff & service
値段相応だからあまり文句はない
Stayed 1 night in Aug 2019

4/10 Poor

Verified traveler

Disliked: Staff & service, room comfort
最後一次入住
不知為何，烏魯木齊的旅宿選擇那樣少！明明就是新疆省會，照理說應當有更多選項才是！本次非不得已住了這間，首先辦入住時間太長，還一度找不到訂單號；其次，預訂的床型跟實際不符，我是訂大床，後來居然說沒了，改派成標間；再來，第一晚住宿的房間，門把轉動後居然就掉下來了，硬體品質令人瞠目結舌。寄行李時，也不給名條確認，說來領便是了－－但要是有人冒名領取呢？誰負責？
Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
チェックインにえらく手間取ったほかは満足です。ホテルのあるハーミー路は、友好南路から西北路の間が工事中なので、探すのにちょっと手こずるかも。部屋のドアは磁気カード式で毎日更新されるので、二泊以上する場合は毎日フロントで書き換えてもらう必要があります。
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
CP值不錯的涉外旅店
蓮蓬頭架太高，晾衣空間不足，大床房間空間嫌小，兩人行李箱無法全部攤開
Stayed 4 nights in Jun 2019

6/10 Okay

KiT, とうきょう

Liked: Cleanliness
場所は悪く無いです。施設は古いですが、お掃除はキチンとしてくれている様でベッドも快適でした。
Stayed 3 nights in May 2019

2/10 Terrible

KENICHI

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
外国人しか泊まれません。
外国人しか泊まれないホテルです。予約出来ること、注意が無かったこと、システム上大問題だと思います。あり得ない！
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
安いのに綺麗
広さも十分あり、清掃が行き届いていて、とても快適でした。 お客さんが多かったですか、受付の方はとてもテキパキされていました。 セキュリティチェックをしている警察の方もタクシーを拾って下さり親切にしてくださいました。
Stayed 1 night in Dec 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from Baron on Dec 4, 2018
Thank you for coming!

8/10 Good

Olga

Liked: Cleanliness, staff & service, property conditions & facilities
10 дней нормального проживания
Хороший отель , уборка номеров каждый день , Расположение удобное , тихий район . Были включены завтраки . Европейцам стоит от них отказаться . Не было элементарного чая , хлеба остальное острое и не соленое , в столовую на завтрак ходили со своим чаем и бутербродами из предложенного можно было кушать только вареные яйца. :). Интернета нет в номерах :( только в столовой и в холле на 1-м этаже. Заказывали номер для некурящих, но это не спасло ... курят все прямо в номерах и коридоре , дым коромыслом , чистые полотенце часто пахли табаком . курить в помещении норма. Рядом автобусная остановка , без проблем добирались на автобусах в любую точку ( двигались по картам в телефоне) . Охранник говорил на минимальном английском ,так что вопросы решали без проблем.
Stayed 9 nights in Oct 2018
Response from Baron on Dec 4, 2018
Thank you for coming!

6/10 Okay

Hoi Veng

Disliked: Staff & service
服務员態度不耐煩
Stayed 1 night in Oct 2018
Response from Baron on Dec 6, 2018
收到您的点评感到非常抱歉！欢迎您有问题及时找前台接待台上的值班经理帮您解决！

6/10 Okay

Kangcheng

Liked: Cleanliness
Stayed 3 nights in Oct 2018
Response from Baron on Oct 27, 2018
Thank you for coming!

8/10 Good

KAI WAH

Liked: Cleanliness, staff & service, room comfort
位置欠佳
賓館距离博物館等中心區有一段步行距离
Stayed 1 night in Sep 2018
Response from Baron on Oct 9, 2018
感谢您的光临和对酒店的评价！由于附近修地铁所以公交车不从酒店门口经过了！但是这里的位置已经是乌鲁木齐的市中心了！

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 1 night in Sep 2018
Response from Baron on Sep 25, 2018
What can I do for you?

8/10 Good

PUI CHI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
性價比高
位置不錯，去哪都不遠，靠近博物館，性價比高，雖然有點歷史了，但好在重新翻新了，還算整潔，如果再來也會選擇的
Stayed 2 nights in Aug 2018
Response from Baron on Aug 29, 2018
感谢您对酒店的认可！期待您的再次光临！

6/10 Okay

Zhengfei, Japen

Disliked: Cleanliness, room comfort
Stayed 3 nights in Aug 2018
Response from Baron on Sep 14, 2018
感谢您的光临和评价！

10/10 Excellent

JOSEPH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2018
Response from Baron on Jul 25, 2018
Thank you very much! We look forward to see you again!

10/10 Excellent

JOSEPH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2018
Response from Baron on Jul 25, 2018
Thank you very much! We look forward to see you again!

10/10 Excellent

Keto, Tokyo, Japan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
朝食の種類が多く、大変美味しく満足でした。英語を話せ、日本語も少し話せるスタッフさんがおられます。 博物館から徒歩10分ほどに位置しており、観光にも便利です。周囲には、遅くまで開いている料理店があります。
Stayed 1 night in May 2018
Response from Baron on Jul 8, 2018
ありがとうございます！また来てくださいね。