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Reviews of Motel 6 Uvalde, TX

2 out of 5
Motel 6 Uvalde, TX
924 E Main St, Uvalde, TX

Reviews

6.2
Rating 10 - Excellent. 65 out of 377 reviews" "
Rating 8 - Good. 90 out of 377 reviews" "
Rating 6 - Okay. 84 out of 377 reviews" "
Rating 4 - Poor. 57 out of 377 reviews" "
Rating 2 - Terrible. 81 out of 377 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

5.4/10

Amenities

6.2/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

6/10 Okay

Tommy

AC unit loud
Stayed 2 nights in May 2024

6/10 Okay

Madi

Traveled with partner
Liked: Staff & service
Disliked: Amenities
The rooms had recently been renovated, which was a bonus, however you could tell that the amenities in the room, like the shower and a/c unit were the original and fairly old, there was quite a bit of water and humidity damage in the room which was evident on the walls, floors, and bathroom door. When we entered our room the floor by the sink and bathroom were wet from condensation, which I am assuming is where the damage to walls and doors is coming from. Overall the room was clean, the staff were respectful and kind. The rooms just need some better upkeep, (buildings and grounds wise, not cleanliness) rather than just new furniture.
Stayed 1 night in May 2024
Response from Brand Experience Team on May 13, 2024
Hi Madi, Thank you for taking time to share your review with us. We love hearing from our guests and are happy you enjoyed your stay. Your experience is important to us and we appreciate you bringing your concerns to our attention.Natalie #Team6

6/10 Okay

christina, Los Fresnos

Stayed 2 nights in Apr 2024
Response from Nancy Y. on May 2, 2024
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Nancy Y.#Team6

8/10 Good

Leticia

Traveled with family
Liked: Cleanliness, staff & service
The only thing is that the pillows were too flat which is not very comfortable. Had to fold pillows in half. Other than that the visit was good.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on Apr 23, 2024
Hi Leticia, Thank you for taking time to share your review with us. We love hearing from our guests and are happy you enjoyed your stay. Your experience is important to us and we appreciate you bringing your concerns to our attention.Lilith#Team6

8/10 Good

Monica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on Apr 17, 2024
Hi Monica, Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!Natalie #Team6

8/10 Good

david

Traveled with partner
Liked: Staff & service
Needed a better blanket and softer towels and better pillows
Stayed 1 night in Mar 2024
Response from Brand Experience Team on Apr 9, 2024
Hi Traveler,Thank you for positively rating your stay!!Maz K.#Team6

2/10 Terrible

Jessica

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Torn comfortors, stained bed sheets. Asked for another room. The clerk was very apologetic and reissued another room. However, the second room was worse.
Stayed 1 night in Mar 2024
Response from Nancy Y. on Apr 2, 2024
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

8/10 Good

Joann

Stayed 1 night in Mar 2024

8/10 Good

Antonio

Business traveler, Traveled with family
Liked: Staff & service
Clean not crowded
Stayed 1 night in Jan 2024
Response from Brand Experience Team on Jan 29, 2024
Hi Antonio,Thank you for the amazing review! Maz K.#Team6

4/10 Poor

Gilbert

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Cesar

Liked: Cleanliness, staff & service
I liked that it was quiet. I didnt like the druggie that was parked out front when i got up to leave at 5am. He accused me of backing up into his vehicle and then demanded money, mind you he had no front bumper.
Stayed 1 night in Dec 2023

10/10 Excellent

Justin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Yolanda

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

4/10 Poor

Jencie

Traveled with family
Disliked: Property conditions & facilities
The first room we went to the beds were un made. Then the one we ended up in, the sheets were not changed from last customer that slept there. There was hair and stain in sheets. Toilet paper had less than 1/4 left to use on roll. The heater in room kept turning off . Had to constantly turn back on. Will never stay at motel 6 again.
Stayed 1 night in Nov 2023
Response from Brand Experience Team on Dec 5, 2023
Hi Jencie,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

2/10 Terrible

Becky

Liked: Cleanliness, staff & service, property conditions & facilities
The property owners need to put more blankets in the room. The TV would not work.
Stayed 1 night in Nov 2023
Response from Nancy Y. on Nov 28, 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

2/10 Terrible

Duane

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

2/10 Terrible

Jose

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Oct 2023

4/10 Poor

Chris

Traveled with family
Disliked: Property conditions & facilities
Reserved a king size bed. Upon arrival I got 2 double beds. Went to ask service attendant, she said they had none . I explained I had reserved one and it was after being consistent that she said “ oh we do have one “. Second room had no soap shampoo etc. TV was broken.
Stayed 1 night in Oct 2023
Response from Brand Experience Team on Oct 30, 2023
Hi Chris,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

2/10 Terrible

Katherine

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Monica M

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and affordable
Stayed 1 night in Sep 2023
Response from Nancy Y. on Sep 26, 2023
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

6/10 Okay

Jack

Liked: Cleanliness, staff & service
Stayed 3 nights in Sep 2023

2/10 Terrible

Jeanette

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT WASTE YOUR MONEY HERE!
We had reserved with two full beds and ended up having to stay in a King room. Air conditioner wasn’t working and we had to move. The only room was available was the king and my husband asked if we could just cancel. They said they couldn’t give us our money back. My daughter ended up driving back home 2 hours home due to not having a bed to sleep in! We checked in at almost midnight because my family was in Concan and we were on the Frio all day. The following morning we wanted to shower but only had 1 towel and a smaller one. The phones weren’t working so we could not communicate with them.
Stayed 1 night in Sep 2023
Response from Brand Experience Team on Sep 11, 2023
Hi Jeanette,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention.Maz K.#Team6

4/10 Poor

Reymundo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed
AC not working properly. Dirty sheets. No towels in room. No hand soap.
Stayed 1 night in Sep 2023
Response from Brand Experience Team on Sep 11, 2023
Hi Reymundo,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

2/10 Terrible

Christopher, Corpus Christi

Liked: Staff & service
Disliked: Property conditions & facilities
Air condition unit was not cooling properly
Stayed 1 night in Aug 2023
Response from Nancy Y. on Sep 5, 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 Excellent

christopher

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was our first time visiting Chalk Bluff and booked a room at the Motel 6 even tho I had seen bad reviews. In all honesty I was not paying an extra 170.00 to stay down the street. Figured what the heck it's one night. All the bad reviews were dead wrong lol. I gotta say we get to the room and it's super clean, smelled great. The ac was not on but I get it. I turned the ac on and about an hr later it was super cold the way I like it. We do plan on staying there again when we visit Chalk Bluff again. Great night's sleep.
Stayed 1 night in Aug 2023
Response from Brand Experience Team on Aug 21, 2023
Hi Traveler,We really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon.Maz K. #Team6

4/10 Poor

Mario

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Did not met expectations for night stay
Outside lights did not work, dark shady area. Interior main light also did not work. No extractor fan in the bathroom. Only had 2 towels and no refill soaps. Worst part cockroaches behind the bed headboard. Place needs to get completly remodel.
Stayed 1 night in Aug 2023
Response from Brand Experience Team on Aug 21, 2023
Hi Mario,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

2/10 Terrible

Duke

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

2/10 Terrible

Jack

Disliked: Property conditions & facilities
Stayed 4 nights in Jul 2023

2/10 Terrible

James

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst ever
DO NOT WASTE YOUR MONEY! RUN DOWN, AC ISSUES WAS NOT ABKE TO BE ACCOMMODATED. MANAGER WANTED TO GIVE US A BOX FAN. WAS NOT WILLING TO RELOCATE US IN ANOTHER ROOM WITH WORKING AC. COULD NOT GET REFUNDED.
Stayed 2 nights in Jul 2023

4/10 Poor

Curtis

Liked: Cleanliness
Disliked: Property conditions & facilities
Upon arrival we were in a room Where the kitchen net did not work looked under the cabinet to loose wires So we were Able to switch rooms with a new kitchen at. But unfortunately the a c did not work properly in the new room.
Stayed 3 nights in Jul 2023
Response from Brand Experience Team on Jul 18, 2023
Hi Curtis,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

2/10 Terrible

Edward

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We didn't even stay there. The property owner offered to refund the stay but we booked through Expedia and they couldn't.
Stayed 3 nights in Jun 2023
Response from Brand Experience Team on Jul 11, 2023
Hi Edward, Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings. Maz K. #Team6

4/10 Poor

Juan

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

2/10 Terrible

Jasmin, San Antonio

Disliked: Cleanliness, property conditions & facilities
Room we stayed in had bedbugs!!!
Response from Nancy Y. on Jul 5, 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

2/10 Terrible

Robert

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The a/c in the room didn’t work and asked to be moved but they said no that someone would come look at the a/c unit but no one came so got stuck in that room
Stayed 1 night in Jun 2023
Response from Nancy Y. on Jul 5, 2023
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

2/10 Terrible

adrian

Disliked: Cleanliness, staff & service, property conditions & facilities
Start off the room had not been cleaned properly. The restroom towels were torn to a point of unusable. The room key pad wasn’t working (door wouldn’t lock)and when I called front desk about the situation they said it was the first time they were hearing about this and couldn’t do anything about it. I was going to go get food and they told me if I could leave somebody inside the room because the door wouldn’t lock. The air was turned off and basically didn’t get fresh until check out time. IT WAS HORRIBLE! I will never come back to a motel 6 EVER.
Stayed 1 night in Jun 2023
Response from Nancy Y. on Jul 5, 2023
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6

10/10 Excellent

Angie

Stayed 1 night in Jun 2023

6/10 Okay

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Cleanliness
My bed didn't seem very clean. There were hairs that weren't mine on the sheets and it overall just had an unclean feeling to it. It wasn't terrible, but I definitely wasn't comfortable. The staff was friendly though and found me a ground floor room because I had a bunch of heavy equipment to bring in.
Stayed 1 night in Jun 2023
Response from Brand Experience Team on Jun 26, 2023
Hi Traveler,Thanks for your feedback! Providing a top-notch guest experience is always our goal, and we’re committed to improving. We hope to see you back soon!Lilith#Team6

2/10 Terrible

Silvia

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Avoid this filthy full of roaches place at any cos
The bathroom was filthy, black spots on the floor, a brown ring in toilet brown spots in the bath tub and the shower curtain was moldy There were roaches roaming all over the room and the ac was not working properly. Even running the system at high and max ac the temperature in the room never went below 82 degrees The room super expensive. The same price of a holiday inn or a courtyard The worst hotel and room I ever have the misfortune to pay for. Do not stay in this hotel under any circumstance It is a lie to call this garbage a hotel
Stayed 1 night in Jun 2023
Response from Brand Experience Team on Jun 26, 2023
Hi Silvia,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Lilith#Team6

2/10 Terrible

Leticia

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The a/c unit did not cool off the room and was given two box fans to fix the problem. Was told no other rooms were available but hotel was not fully booked. Will not be stay at this Hotel 6 again.
Stayed 1 night in Jun 2023
Response from Brand Experience Team on Jun 19, 2023
Hi Leticia, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Maz K. #Team6

2/10 Terrible

Melissa

Traveled with family
Disliked: Cleanliness, staff & service
Stayed 3 nights, requested housekeeping and never got serviced. No fresh towels or toilet paper. Hair and stains on bedding. Walls had dried vomit. Requested batteries for remote, never received. Couldnt watch tv. Booked last minute due to funeral so didn't have many options.
Stayed 3 nights in Jun 2023
Response from Nancy Y. on Jun 13, 2023
We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback. Nancy Y.#Team6

2/10 Terrible

Gilbert

Traveled with group, Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Stinky food left in mini fridge . Burn marks on tub. Bathroom door cracked and had water damage. Ac was not cold enough. Found some hairs in bed and on pillow.
Stayed 1 night in May 2023
Response from Brand Experience Team on Jun 5, 2023
Hi Gilbert,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. On behalf of Motel 6, we would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience.Lilith #Team6

10/10 Excellent

Thomas

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean The refrigerator & microwave, TV worked. The restroom & shower area was so clean.
Stayed 1 night in May 2023
Response from Brand Experience Team on Jun 5, 2023
Hi Thomas,We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Lilith #Team6

8/10 Good

Anita

Stayed 4 nights in May 2023

4/10 Poor

antonio r

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We've stayed at this motel 6 before n been very happy,but this last saturday we had a reservation n we arrived 10 minutes before checkin..to where my husband was told the rooms werent ready get n it would be about 30 n minutes we'd have to wait (ok) no happy, im disabled n oxygen so we always get a room downstairs as i cant really climb stairs well, so when we finally saw the cleaning lady she actually started cleaning another room before ours, we werent happy n quite upset by this time we had been waiting 45 minutes, n were possibly gonna be late for the reason we were in town....finally husband went back in office n just asked for any room n it ended up being upstairs, n then our door wouldnt open, we ended up having to get office to open our door then n then agian @12am when we got from the dance we were invited i to town for...all in all i hope we dont have this problem agian if we ever book at this hotel.. just do better motel6
Stayed 1 night in Apr 2023
Response from Brand Experience Team on May 8, 2023
Hi Antonio,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

6/10 Okay

Renee

Traveled with partner
Liked: Staff & service
It’s always available when needed. No shampoo and the towels were thin and had a few stains
Stayed 1 night in Apr 2023
Response from Nancy Y. on May 3, 2023
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Nancy Y.#Team6

6/10 Okay

dennis

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2023

6/10 Okay

Verified traveler

Liked: Cleanliness
Stayed 3 nights in Mar 2023

2/10 Terrible

Matthew, Laredo

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room I booked was infested with roaches. I asked for a late check-out and they would only give me til 1130, after I had stayed for 3 nights. Matt McDaniel
Stayed 2 nights in Mar 2023
Response from Nancy Y. on Mar 15, 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

8/10 Good

Renee

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2023