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Opiniones de Motel 6 Surrey, BC

2 out of 5
Motel 6 Surrey, BC
6542 King George Hwy, Surrey, BC

Opiniones

6.6
Puntuación de 10, es decir, Excelente. Basada en 17 de 86 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 21 de 86 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 21 de 86 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 18 de 86 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 9 de 86 opiniones" "

6.4/10

Limpieza

7.8/10

Servicio y personal

5.4/10

Servicios

6.0/10

Condiciones de la propiedad

6.8/10

Cuidado del medio ambiente

Opiniones

4/10 Malo

Satpreet

No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en mayo de 2024

2/10 Terrible

RITU

Viaje de negocios
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Don’t have good blankets or towels
Se hospedó 1 noche en mayo de 2024
Respuesta de Brand Experience Team, el 15 may. 2024
Hi Ritu, Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Natalie #Team6

6/10 Aceptable

Brian

Se hospedó 2 noches en abril de 2024

2/10 Terrible

Mark S

Viaje de negocios
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
The staff was very nice but the hotel was dated, in need of repairs and generally unclean.
Se hospedó 2 noches en abril de 2024
Respuesta de Brand Experience Team, el 2 may. 2024
Hi Mark S,We appreciate you recognizing our excellent service, though it sounds like your stay might not have been as comfortable as you anticipated. We apologize for any inconvenience and appreciate you taking the time to share your feedback with us. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

4/10 Malo

Godwin

Viaje de negocios, Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
would not recommend
Se hospedó 4 noches en marzo de 2024
Respuesta de Nancy Y., el 3 abr. 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 Excelente

Ahmad

Se hospedó 2 noches en marzo de 2024

8/10 Bueno

Steven

Se hospedó 1 noche en enero de 2024
Respuesta de Brand Experience Team, el 6 feb. 2024
Hi Steven,Thank you for positively rating your stay!Lilith#Team6

6/10 Aceptable

Viraj

Se hospedó 2 noches en enero de 2024

4/10 Malo

Shane

Viaje en grupo
No le gustó: Limpieza, servicios, condiciones de la propiedad
We entered our room to find an empty condom wrapper in the garbage. Very run down, broken drawers on dresser, curtains ripped, lights and switches that didn’t work. To close the door and have it lock, you have to slam the door. This prompted a guy “who lives there” to ask us why we were slamming doors. Sink was dirty, hair on the toilet. The bed sheets, were clean. The place did the job, as a quick overnight. But likely wouldn’t stay again. Lots of sketchy noises through the night too, a lot of coming and going of folks.
Respuesta de Brand Experience Team, el 2 oct. 2023
Hi Shane,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

4/10 Malo

Rhys

Se hospedó 2 noches en agosto de 2023

4/10 Malo

Meribeth

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Just not an enjoyable experience
Se hospedó 1 noche en agosto de 2023

4/10 Malo

NAYAN

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Bedsheets seemed used and unwashed. Some bugs inside the room. Water & coffee machines were broken. However the front desk guy was very helpful.
Respuesta de Brand Experience Team, el 22 ago. 2023
Hi Traveler,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

2/10 Terrible

Hiralben

Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Please refund me money for i stay 2 days there. Terrible place. Spider in the room, hair on beds, no lights working, no charging plugs working.
Se hospedó 2 noches en agosto de 2023
Respuesta de Nancy Y., el 17 ago. 2023
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6

8/10 Bueno

Kathleen

Le gustó: Servicio y personal
Se hospedó 3 noches en junio de 2023

6/10 Aceptable

Jan

Viaje en grupo, Viaje con mascota
No le gustó: Servicio y personal y servicios
It was an okay motel, and the price was okay. Our used linens were left on the bathroom floor, expecting that housekeeping would leave clean towels. They didn't. They picked them up off the floor and hung them back up on the towel racks. They did give us clean linens when we went to the desk and asked for them. Quiet motel, decent price, and reasonable neighborhood.
Se hospedó 2 noches en agosto de 2022
Respuesta de Brand Experience Team , el 4 sept. 2022
Hi Jan, Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Kaur J.#Team6

6/10 Aceptable

Karen, Calgary

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
Photos were deceiving. Bathrooms are old. My toilet ran all night long and as a plumber's daughter, I knew why, and didn't want to have to bother the front desk who would likely not have been able to do a thing. The place did not feel clean. The desk person actually went to check our rooms before letting us check in, and they were so dark and sketchy feeling. It's aging and overpriced. Ice machine didn't work, had an out of order sign on it. My room fridge was WARM even on full cold. Was unable to keep my cooler's contents cool or the freezer packs re-frozen. Housekeeping noisy first thing. The only good thing was the desk fellow was perfectly nice and helpful.
Se hospedó 1 noche en agosto de 2022
Respuesta de Brand Experience Team , el 4 sept. 2022
Hi Karen, After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Kaur J.#Team6

4/10 Malo

Nancy

Viaje en grupo
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
Service et employés
Se hospedó 2 noches en agosto de 2022
Respuesta de Brand Experience Team , el 4 sept. 2022
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings. Kaur J. #team6

6/10 Aceptable

YAN

Viaje familiar
The room key doesn't work(I have to ask front desk to open the door for us). Until I check out, I didn't have a room key yet.
Se hospedó 1 noche en agosto de 2022
Respuesta de Brand Experience Team, el 4 sept. 2022
Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Kaur J.#Team6

2/10 Terrible

Prashant

Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Don’t like Not clean Small room too much small Small area
Se hospedó 4 noches en julio de 2022
Respuesta de Brand Experience Team, el 5 ago. 2022
Hi Prashant, Thanks for your rating, please give us the opportunity to improve your experience on your future bookings. Maz K. #Team6

6/10 Aceptable

Martina, victoria

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Servicios y condiciones de la propiedad
The staff person in the evening was very friendly. The carpet in the room felt like not walking bare foot on it, the toilet was dirty, the linen clean but not without stains. For a brief one night stay (we spend about 9 hours in the room) at about half the price of excessively expensive hotels it was okay, don't think I will book it again though.
Se hospedó 1 noche en julio de 2022
Respuesta de Brand Experience Team, el 5 ago. 2022
Hi Martina, Thank you for providing feedback. Your experience is important to us, and we hope for the opportunity to improve your experience with us. Please visit again. Maz K. #Team6

8/10 Bueno

Cha

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Although property is little outdated, it's located outside of town and much more quiet.
Se hospedó 1 noche en julio de 2022
Respuesta de Brand Experience Team, el 5 ago. 2022
Hi Cha, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You! Maz K. #Team6

2/10 Terrible

Kurtis, Manchester

Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
Generally dirty motel with doors propped open and cigarettes and beer cans littering rear entrance daily. Bathroom in extremely poor and filthy condition. Ice machine broken, no 'do not disturb' sign to place on door so was woken up by "cleaning" staff twice. Would strongly recommend staying elsewhere.
Se hospedó 3 noches en julio de 2022
Respuesta de Brand Experience Team, el 5 ago. 2022
Hi Kurtis, Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K. #Team6

2/10 Terrible

Cliente verificado

Viaje familiar
No le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Our stay was fine, basic hotel no amenities. It was ok for cleanliness. Fight broke out in the early morning. Will probably not stay there again.
Se hospedó 2 noches en julio de 2022
Respuesta de Brand Experience Team, el 5 ago. 2022
Hi Traveler, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Maz K. #Team6

10/10 Excelente

Len

Se hospedó 1 noche en julio de 2022

2/10 Terrible

Vy

Se hospedó 1 noche en julio de 2022
Respuesta de Brand Experience Team, el 5 ago. 2022
Hi Vy, Thanks for your rating, please give us the opportunity to improve your experience on your future bookings. Maz K. #Team6

2/10 Terrible

Cliente verificado

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
hotel condition & hygiene
bed bug, bathtub clogged, room carpet not vacuumed, no basic amenities, room hygiene very poor, back entrance not clean up. The hotel manager should take this very seriously, it spoiled my family vacation.
Se hospedó 2 noches en julio de 2022
Respuesta de Brand Experience Team, el 5 ago. 2022
Hi Traveler, We take bed bugs reports very seriously and sincerely apologize for your experience. Please know that we are on high alert regarding all reports of pest and are mindful to monitor our rooms in order to address and treat for any issues if we discover them. Thank you again for bringing this matter to our attention and we appreciate your patronage. We would like to discuss your experience and ask that you use the Contact Us feature on our website to connect with us. Maz K. #Team6

8/10 Bueno

Vince

Se hospedó 2 noches en julio de 2022
Respuesta de Brand Experience Team, el 5 ago. 2022
Hi Vince, Thank you for the perfect rating!! Maz K. #Team6

6/10 Aceptable

Mohasinur

Viaje familiar
No le gustó: Limpieza y condiciones de la propiedad
Aging building needs improvements
This place needs some improvements as the building is aging.
Se hospedó 3 noches en junio de 2022
Respuesta de Brand Experience Team, el 5 ago. 2022
Hi Mohasinur, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. We hope for the opportunity to improve your experience with us. Please visit again. Maz K. #Team6

10/10 Excelente

Ana

Viaje en pareja, Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very friendly staff!!
Se hospedó 1 noche en junio de 2022
Respuesta de Brand Experience Team, el 5 ago. 2022
Hi Ana, Five stars?! Thanks for your review, we really appreciate the support. We hope to see you again real soon. Maz K. #Team6

4/10 Malo

Michelle

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No le gustó: Servicios
I was not very happy. The bed is super soft and u cave into the middle. The cable was horrible only got a couple of crappy channels, the volume and OFF button for the TV didn't work. We had to unplug the YV. The sheets and blanket are not soft.
Se hospedó 1 noche en junio de 2022
Respuesta de Brand Experience Team, el 27 jun. 2022
Hi Michelle, Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith #Team6

6/10 Aceptable

Hongru

Viaje familiar
Le gustó: Servicio y personal y servicios
The room had an interesting smell. The furnishings and kitchen showed their age. No breakfast. Overall quite pricey for what you get.
Se hospedó 1 noche en junio de 2022
Respuesta de Brand Experience Team, el 27 jun. 2022
Hi Hongru, Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again. Lilith #Team6

8/10 Bueno

John

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en junio de 2022
Respuesta de Brand Experience Team, el 27 jun. 2022
Hi John, Thank you for positively rating your stay! Lilith #Team6

6/10 Aceptable

Janet

Le gustó: Servicio y personal
Okay for the price.
Se hospedó 2 noches en junio de 2022
Respuesta de Brand Experience Team, el 27 jun. 2022
Hi Janet, Thank you for sharing your review. We are glad you enjoyed your stay! Lilith #Team6

4/10 Malo

Gary

Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
I booked and paid for 2 double beds. They could not accommodate this, stating an issue arose earlier that day. Property is tired and run down. The one staff working tried to accommodate me by offering two separate rooms, but this wasn't a feasible option for my other family member. Would not return.
Se hospedó 1 noche en marzo de 2022
Respuesta de Brand Experience Team, el 12 may. 2022
Hi Gary, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Maz #Team6

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
My stay was very accommodating. Everything was perfect.
Se hospedó 1 noche en diciembre de 2021
Respuesta de Brand Experience Team, el 7 feb. 2022
Hi Traveler, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You! Maz K. #Team6

8/10 Bueno

Jeffery

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was a decent room
Se hospedó 1 noche en diciembre de 2021
Respuesta de Brand Experience Team, el 7 feb. 2022
Hi Jeffery, Thank you for positively rating your stay!! Maz K. #Team6

6/10 Aceptable

Julie

Le gustó: Servicio y personal
Kind of a crappy hotel, but front desk staff were lovely.
Se hospedó 1 noche en noviembre de 2021
Respuesta de Brand Experience Team, el 7 feb. 2022
Hi Julie, We appreciate you recognizing our excellent service, though it sounds like your stay might not have been as comfortable as you anticipated. We apologize for any inconvenience and appreciate you taking the time to share your feedback with us. We hope for the opportunity to improve your experience with us. Please visit again. Maz K. #Team6

6/10 Aceptable

Casey

Viaje de negocios
Le gustó: Limpieza y servicio y personal
No le gustó: Servicios y condiciones de la propiedad
TV picture quality poor, very few channels, not enough blankets, Hair Dryer did not work, No breakfast provided. Did not feel like good value for the money.
Se hospedó 1 noche en noviembre de 2021
Respuesta de Brand Experience Team, el 7 feb. 2022
Hi Casey, Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K. #Team6

8/10 Bueno

Harpreet

Viaje de negocios
Good
Se hospedó 1 noche en octubre de 2021
Respuesta de Brand Experience Team, el 7 feb. 2022
Thank you Harpreet, Thank you for positively rating your stay!! Maz K. #Team6

2/10 Terrible

Ann

Se hospedó 2 noches en octubre de 2021

8/10 Bueno

Carlos

Le gustó: Limpieza, servicio y personal, servicios
Prefer not to disclose!
Se hospedó 1 noche en octubre de 2021
Respuesta de Brand Experience Team, el 1 nov. 2021
Hi Carlos, Thank you for positively rating your stay! Lilith #Team6

10/10 Excelente

Gurjant

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good
Se hospedó 1 noche en septiembre de 2021

6/10 Aceptable

Paula, Surrey

Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
Stayed in the kitchenette room for several days. When it rained the one window leaked. There was what looked like blood on the outside of the tub that wasn’t cleaned the entire time I was there. No mugs, glass cups, no way to make coffee, no soap or dish cloths to wash dishes. Room was big and the hotel was quiet. Two fridges, a microwave, and some dishes. On the pricey side for what you get. On my check out day the maid knocked on door at 10:30am then front desk staff called me to see if I was checking out yet. Check out is at 11am and I was packing up so that was annoying.
Se hospedó 5 noches en septiembre de 2021
Respuesta de Brand Experience Team, el 13 oct. 2021
Hi Paula, Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. On behalf of Motel 6, we would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Lilith #Team6

4/10 Malo

Luis

Viaje de negocios, Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
Room was dirty, sheets in the bed small bad like it wasn’t clean, noisy fire alarm when off at 1::00 am 😡
Se hospedó 1 noche en septiembre de 2021
Respuesta de Brand Experience Team, el 13 oct. 2021
Hi Luis, We are disappointed to learn that we fell short of your expectations and we would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Lilith #Team6

4/10 Malo

Simplicio

Viaje en pareja
No le gustó: Condiciones de la propiedad
Me and my wife are so disappointed with the facilities, hot water knob is not working, dirty sheets, and dirty floor, and smells is not good, aircon and heater is not working, some light bulb are not working. And so on, the price is decent but so disappointed with the kind of room that we had.
Se hospedó 1 noche en septiembre de 2021
Respuesta de Brand Experience Team, el 13 oct. 2021
Thank you for providing your feedback. Your experience is not our standard of service. We appreciate you bringing this to our attention and would like to discuss your experience further. Please us the Contact Us feature on our website to connect with us. Lilith #Team6

8/10 Bueno

Pawandeep

Se hospedó 1 noche en septiembre de 2021

8/10 Bueno

Carlos

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It wasn’t bad , but it could’ve been better
Se hospedó 1 noche en septiembre de 2021
Respuesta de Brand Experience Team, el 9 sept. 2021
Hi Carlos, Thank you for positively rating your stay! Lilith #Team6

4/10 Malo

Lori

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
The staff was nice, and it helped to have parking, but the carpet was very dirty.
Se hospedó 1 noche en septiembre de 2021
Respuesta de Brand Experience Team, el 9 sept. 2021
Hi Lori, We appreciate you recognizing our excellent service, though it sounds like your stay might not have been as comfortable as you anticipated. We hope for the opportunity to improve your experience with us. Please visit again. Lilith #Team6

4/10 Malo

Marygrace

Se hospedó 1 noche en septiembre de 2021

10/10 Excelente

Lovepreet

Viaje en pareja
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Se hospedó 2 noches en agosto de 2021