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Reviews of Motel 6 Surrey, BC

2 out of 5
Motel 6 Surrey, BC
6542 King George Hwy, Surrey, BC

Reviews

6.6
Rating 10 - Excellent. 17 out of 84 reviews" "
Rating 8 - Good. 21 out of 84 reviews" "
Rating 6 - Okay. 20 out of 84 reviews" "
Rating 4 - Poor. 17 out of 84 reviews" "
Rating 2 - Terrible. 9 out of 84 reviews" "

6.4/10

Cleanliness

7.8/10

Staff & service

5.4/10

Amenities

6.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

RITU

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Don’t have good blankets or towels
Stayed 1 night in May 2024

2/10 Terrible

Mark S

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was very nice but the hotel was dated, in need of repairs and generally unclean.
Stayed 2 nights in Apr 2024
Response from Brand Experience Team on May 2, 2024
Hi Mark S,We appreciate you recognizing our excellent service, though it sounds like your stay might not have been as comfortable as you anticipated. We apologize for any inconvenience and appreciate you taking the time to share your feedback with us. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

4/10 Poor

Godwin

Business traveler, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
would not recommend
Stayed 4 nights in Mar 2024
Response from Nancy Y. on Apr 3, 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 Excellent

Ahmad

Stayed 2 nights in Mar 2024

8/10 Good

Steven

Stayed 1 night in Jan 2024
Response from Brand Experience Team on Feb 6, 2024
Hi Steven,Thank you for positively rating your stay!Lilith#Team6

6/10 Okay

Viraj

Stayed 2 nights in Jan 2024

4/10 Poor

Shane

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
We entered our room to find an empty condom wrapper in the garbage. Very run down, broken drawers on dresser, curtains ripped, lights and switches that didn’t work. To close the door and have it lock, you have to slam the door. This prompted a guy “who lives there” to ask us why we were slamming doors. Sink was dirty, hair on the toilet. The bed sheets, were clean. The place did the job, as a quick overnight. But likely wouldn’t stay again. Lots of sketchy noises through the night too, a lot of coming and going of folks.
Response from Brand Experience Team on Oct 2, 2023
Hi Shane,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

4/10 Poor

Rhys

Stayed 2 nights in Aug 2023

4/10 Poor

Meribeth

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Just not an enjoyable experience
Stayed 1 night in Aug 2023

4/10 Poor

NAYAN

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bedsheets seemed used and unwashed. Some bugs inside the room. Water & coffee machines were broken. However the front desk guy was very helpful.
Response from Brand Experience Team on Aug 22, 2023
Hi Traveler,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

2/10 Terrible

Hiralben

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Please refund me money for i stay 2 days there. Terrible place. Spider in the room, hair on beds, no lights working, no charging plugs working.
Stayed 2 nights in Aug 2023
Response from Nancy Y. on Aug 17, 2023
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6

8/10 Good

Kathleen

Liked: Staff & service
Stayed 3 nights in Jun 2023

6/10 Okay

Jan

Traveled with group, Traveled with pets
Disliked: Staff & service, amenities
It was an okay motel, and the price was okay. Our used linens were left on the bathroom floor, expecting that housekeeping would leave clean towels. They didn't. They picked them up off the floor and hung them back up on the towel racks. They did give us clean linens when we went to the desk and asked for them. Quiet motel, decent price, and reasonable neighborhood.
Stayed 2 nights in Aug 2022
Response from Brand Experience Team on Sep 4, 2022
Hi Jan, Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Kaur J.#Team6

6/10 Okay

Karen, Calgary

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Photos were deceiving. Bathrooms are old. My toilet ran all night long and as a plumber's daughter, I knew why, and didn't want to have to bother the front desk who would likely not have been able to do a thing. The place did not feel clean. The desk person actually went to check our rooms before letting us check in, and they were so dark and sketchy feeling. It's aging and overpriced. Ice machine didn't work, had an out of order sign on it. My room fridge was WARM even on full cold. Was unable to keep my cooler's contents cool or the freezer packs re-frozen. Housekeeping noisy first thing. The only good thing was the desk fellow was perfectly nice and helpful.
Stayed 1 night in Aug 2022
Response from Brand Experience Team on Sep 4, 2022
Hi Karen, After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Kaur J.#Team6

6/10 Okay

YAN

Traveled with family
The room key doesn't work(I have to ask front desk to open the door for us). Until I check out, I didn't have a room key yet.
Stayed 1 night in Aug 2022
Response from Brand Experience Team on Sep 4, 2022
Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Kaur J.#Team6

2/10 Terrible

Prashant

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t like Not clean Small room too much small Small area
Stayed 4 nights in Jul 2022
Response from Brand Experience Team on Aug 5, 2022
Hi Prashant, Thanks for your rating, please give us the opportunity to improve your experience on your future bookings. Maz K. #Team6

6/10 Okay

Martina, victoria

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff person in the evening was very friendly. The carpet in the room felt like not walking bare foot on it, the toilet was dirty, the linen clean but not without stains. For a brief one night stay (we spend about 9 hours in the room) at about half the price of excessively expensive hotels it was okay, don't think I will book it again though.
Stayed 1 night in Jul 2022
Response from Brand Experience Team on Aug 5, 2022
Hi Martina, Thank you for providing feedback. Your experience is important to us, and we hope for the opportunity to improve your experience with us. Please visit again. Maz K. #Team6

8/10 Good

Cha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although property is little outdated, it's located outside of town and much more quiet.
Stayed 1 night in Jul 2022
Response from Brand Experience Team on Aug 5, 2022
Hi Cha, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You! Maz K. #Team6

2/10 Terrible

Kurtis, Manchester

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Generally dirty motel with doors propped open and cigarettes and beer cans littering rear entrance daily. Bathroom in extremely poor and filthy condition. Ice machine broken, no 'do not disturb' sign to place on door so was woken up by "cleaning" staff twice. Would strongly recommend staying elsewhere.
Stayed 3 nights in Jul 2022
Response from Brand Experience Team on Aug 5, 2022
Hi Kurtis, Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K. #Team6

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Our stay was fine, basic hotel no amenities. It was ok for cleanliness. Fight broke out in the early morning. Will probably not stay there again.
Stayed 2 nights in Jul 2022
Response from Brand Experience Team on Aug 5, 2022
Hi Traveler, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Maz K. #Team6

10/10 Excellent

Len

Stayed 1 night in Jul 2022

2/10 Terrible

Vy

Stayed 1 night in Jul 2022
Response from Brand Experience Team on Aug 5, 2022
Hi Vy, Thanks for your rating, please give us the opportunity to improve your experience on your future bookings. Maz K. #Team6

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel condition & hygiene
bed bug, bathtub clogged, room carpet not vacuumed, no basic amenities, room hygiene very poor, back entrance not clean up. The hotel manager should take this very seriously, it spoiled my family vacation.
Stayed 2 nights in Jul 2022
Response from Brand Experience Team on Aug 5, 2022
Hi Traveler, We take bed bugs reports very seriously and sincerely apologize for your experience. Please know that we are on high alert regarding all reports of pest and are mindful to monitor our rooms in order to address and treat for any issues if we discover them. Thank you again for bringing this matter to our attention and we appreciate your patronage. We would like to discuss your experience and ask that you use the Contact Us feature on our website to connect with us. Maz K. #Team6

8/10 Good

Vince

Stayed 2 nights in Jul 2022
Response from Brand Experience Team on Aug 5, 2022
Hi Vince, Thank you for the perfect rating!! Maz K. #Team6

6/10 Okay

Mohasinur

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Aging building needs improvements
This place needs some improvements as the building is aging.
Stayed 3 nights in Jun 2022
Response from Brand Experience Team on Aug 5, 2022
Hi Mohasinur, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. We hope for the opportunity to improve your experience with us. Please visit again. Maz K. #Team6

10/10 Excellent

Ana

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff!!
Stayed 1 night in Jun 2022
Response from Brand Experience Team on Aug 5, 2022
Hi Ana, Five stars?! Thanks for your review, we really appreciate the support. We hope to see you again real soon. Maz K. #Team6

4/10 Poor

Michelle

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I was not very happy. The bed is super soft and u cave into the middle. The cable was horrible only got a couple of crappy channels, the volume and OFF button for the TV didn't work. We had to unplug the YV. The sheets and blanket are not soft.
Stayed 1 night in Jun 2022
Response from Brand Experience Team on Jun 27, 2022
Hi Michelle, Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith #Team6

6/10 Okay

Hongru

Traveled with family
Liked: Staff & service, amenities
The room had an interesting smell. The furnishings and kitchen showed their age. No breakfast. Overall quite pricey for what you get.
Stayed 1 night in Jun 2022
Response from Brand Experience Team on Jun 27, 2022
Hi Hongru, Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again. Lilith #Team6

8/10 Good

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Brand Experience Team on Jun 27, 2022
Hi John, Thank you for positively rating your stay! Lilith #Team6

6/10 Okay

Janet

Liked: Staff & service
Okay for the price.
Stayed 2 nights in Jun 2022
Response from Brand Experience Team on Jun 27, 2022
Hi Janet, Thank you for sharing your review. We are glad you enjoyed your stay! Lilith #Team6

4/10 Poor

Gary

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I booked and paid for 2 double beds. They could not accommodate this, stating an issue arose earlier that day. Property is tired and run down. The one staff working tried to accommodate me by offering two separate rooms, but this wasn't a feasible option for my other family member. Would not return.
Stayed 1 night in Mar 2022
Response from Brand Experience Team on May 12, 2022
Hi Gary, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Maz #Team6

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was very accommodating. Everything was perfect.
Stayed 1 night in Dec 2021
Response from Brand Experience Team on Feb 7, 2022
Hi Traveler, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You! Maz K. #Team6

8/10 Good

Jeffery

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a decent room
Stayed 1 night in Dec 2021
Response from Brand Experience Team on Feb 7, 2022
Hi Jeffery, Thank you for positively rating your stay!! Maz K. #Team6

6/10 Okay

Julie

Liked: Staff & service
Kind of a crappy hotel, but front desk staff were lovely.
Stayed 1 night in Nov 2021
Response from Brand Experience Team on Feb 7, 2022
Hi Julie, We appreciate you recognizing our excellent service, though it sounds like your stay might not have been as comfortable as you anticipated. We apologize for any inconvenience and appreciate you taking the time to share your feedback with us. We hope for the opportunity to improve your experience with us. Please visit again. Maz K. #Team6

6/10 Okay

Casey

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
TV picture quality poor, very few channels, not enough blankets, Hair Dryer did not work, No breakfast provided. Did not feel like good value for the money.
Stayed 1 night in Nov 2021
Response from Brand Experience Team on Feb 7, 2022
Hi Casey, Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K. #Team6

8/10 Good

Harpreet

Business traveler
Good
Stayed 1 night in Oct 2021
Response from Brand Experience Team on Feb 7, 2022
Thank you Harpreet, Thank you for positively rating your stay!! Maz K. #Team6

2/10 Terrible

Ann

Stayed 2 nights in Oct 2021

8/10 Good

Carlos

Liked: Cleanliness, staff & service, amenities
Prefer not to disclose!
Stayed 1 night in Oct 2021
Response from Brand Experience Team on Nov 1, 2021
Hi Carlos, Thank you for positively rating your stay! Lilith #Team6

10/10 Excellent

Gurjant

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Sep 2021

6/10 Okay

Paula, Surrey

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed in the kitchenette room for several days. When it rained the one window leaked. There was what looked like blood on the outside of the tub that wasn’t cleaned the entire time I was there. No mugs, glass cups, no way to make coffee, no soap or dish cloths to wash dishes. Room was big and the hotel was quiet. Two fridges, a microwave, and some dishes. On the pricey side for what you get. On my check out day the maid knocked on door at 10:30am then front desk staff called me to see if I was checking out yet. Check out is at 11am and I was packing up so that was annoying.
Stayed 5 nights in Sep 2021
Response from Brand Experience Team on Oct 13, 2021
Hi Paula, Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. On behalf of Motel 6, we would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Lilith #Team6

4/10 Poor

Luis

Business traveler, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Room was dirty, sheets in the bed small bad like it wasn’t clean, noisy fire alarm when off at 1::00 am 😡
Stayed 1 night in Sep 2021
Response from Brand Experience Team on Oct 13, 2021
Hi Luis, We are disappointed to learn that we fell short of your expectations and we would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Lilith #Team6

4/10 Poor

Simplicio

Traveled with partner
Disliked: Property conditions & facilities
Me and my wife are so disappointed with the facilities, hot water knob is not working, dirty sheets, and dirty floor, and smells is not good, aircon and heater is not working, some light bulb are not working. And so on, the price is decent but so disappointed with the kind of room that we had.
Stayed 1 night in Sep 2021
Response from Brand Experience Team on Oct 13, 2021
Thank you for providing your feedback. Your experience is not our standard of service. We appreciate you bringing this to our attention and would like to discuss your experience further. Please us the Contact Us feature on our website to connect with us. Lilith #Team6

8/10 Good

Pawandeep

Stayed 1 night in Sep 2021

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
It wasn’t bad , but it could’ve been better
Stayed 1 night in Sep 2021
Response from Brand Experience Team on Sep 9, 2021
Hi Carlos, Thank you for positively rating your stay! Lilith #Team6

4/10 Poor

Lori

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was nice, and it helped to have parking, but the carpet was very dirty.
Stayed 1 night in Sep 2021
Response from Brand Experience Team on Sep 9, 2021
Hi Lori, We appreciate you recognizing our excellent service, though it sounds like your stay might not have been as comfortable as you anticipated. We hope for the opportunity to improve your experience with us. Please visit again. Lilith #Team6

4/10 Poor

Marygrace

Stayed 1 night in Sep 2021

10/10 Excellent

Lovepreet

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2021

8/10 Good

John

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

6/10 Okay

Doris

Business traveler, Traveled with partner
Disliked: Amenities
the front desk person was very accommodating
Stayed 1 night in Aug 2021
Response from Brand Experience Team on Sep 9, 2021
Hi Doris, Thank you for the wonderful review! Lilith #Team6

6/10 Okay

yong

Traveled with partner
Liked: Staff & service
Disliked: Amenities
like: staff helpful. Price reasonable. dislike: no coffee maker, cleanness.
Stayed 1 night in Aug 2021
Response from Brand Experience Team on Sep 9, 2021
Hi Yong, We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly. Lilith #Team6