Exterior

Reviews of SpringHill Suites by Marriott Portland Vancouver

2.5 out of 5
SpringHill Suites by Marriott Portland Vancouver
1421 SE Tech Center Pl, Vancouver, WA

Reviews

8.8

Excellent

Rating 10 - Excellent. 494 out of 822 reviews" "
Rating 8 - Good. 197 out of 822 reviews" "
Rating 6 - Okay. 59 out of 822 reviews" "
Rating 4 - Poor. 40 out of 822 reviews" "
Rating 2 - Terrible. 32 out of 822 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kellie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property and room were very clean and freshly renovated. The room was a good size and the shower was nice and big with a hood showerhead. Breakfast was good and went until 10am, which was nice to be able to sleep in and still have food.
Stayed 1 night in May 2024

6/10 Okay

Samay

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Receptionist was very rude on giving information about our stay at the hotel. (Like breakfast and pool hours). At the end, she did it with a fushy face. I want to say that check out receptionist was very kind.
Stayed 1 night in May 2024

10/10 Excellent

Ryan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really great hotel, very clean and great service
Stayed 1 night in Apr 2024
Response from Cassie Owen on May 2, 2024
Thank you for your feedback. Our goal is to alway ensure a clean and safe environment for you, our guest, and we are so glad to see you enjoyed your stay. We hope to see you again!

10/10 Excellent

Lennie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and had great breakfast options!
Stayed 1 night in Apr 2024
Response from Cassie Owen on May 2, 2024
Thank you for the fantastic review and for choosing to stay with us! We're delighted that you had a wonderful experience from start to finish. Your feedback fuels our commitment to delivering exceptional service, and we eagerly anticipate your next visit.

8/10 Good

BRIAN

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
good solid place... a bit small when full but a good place.
Stayed 1 night in Apr 2024
Response from Cassie Owen on May 2, 2024
Thank you for your concise and honest feedback. We're glad to hear that you found our hotel to be a good and solid choice overall, despite its size when at full capacity. Your satisfaction is important to us, and we appreciate your patronage. We hope to have the pleasure of hosting you again in the future and providing you with another positive experience. If there's anything specific you think we could improve upon, please feel free to let us know.

6/10 Okay

Rebecca

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
Front desk staff was average. The breakfast and hospitality was attentive and helpful. Pool was way over chlorinated and the hot tub was filthy. The room was acceptably clean with the exception of the shower which was dirty and not adequately draining. There was no hot water at any point during our stay. The hotel is in the middle of a professional development with hundreds of parking spaces- we were charged $10 per night for parking. This is not disclosed until you arrive. Not the worst place to stay, but a far cry from the best.
Stayed 1 night in Apr 2024
Response from Cassie Owen on May 2, 2024
Thank you for sharing your detailed feedback with us. We appreciate hearing about your experience, both the positives and areas where we can improve. We apologize for any shortcomings you encountered during your stay, particularly regarding the cleanliness of the pool, hot tub, and shower, as well as the issue with the hot water. Rest assured, we take your comments seriously and will address these issues promptly with our housekeeping and maintenance teams to ensure they are rectified. Additionally, we apologize for any inconvenience regarding the parking fee, and we will work on better communicating such charges in advance. We value your patronage and hope to have the opportunity to welcome you back for a much-improved experience in the future. Please don't hesitate to reach out to us directly if there's anything else we can do to enhance your next stay.

10/10 Excellent

Angelina

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Cassie Owen on May 2, 2024
Thank you for taking the time to share your experience with us. Your satisfaction is our ultimate reward, and we're elated that we met your expectations. We can't wait to welcome you back for another incredible stay!

8/10 Good

ann alicia

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
xyz
Stayed 2 nights in Apr 2024
Response from Cassie Owen on May 2, 2024
Thank you for taking the time to provide us with feedback! We're glad you had a pleasant stay overall. We look forward to the opportunity to welcome you back and exceed your expectations.

10/10 Excellent

Stephen

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to PeaceHealth SW Hospital, good breakfast included, reasonably priced.
Stayed 1 night in Apr 2024
Response from Cassie Owen on May 2, 2024
Thanks for sharing your experience with us! We're glad you had a positive stay overall. Your feedback is valuable as we continuously strive to enhance our guests' experiences. We look forward to the chance to exceed your expectations on your next visit

8/10 Good

Tushani

Stayed 1 night in Apr 2024
Response from Cassie Owen on May 2, 2024
Thank you for great feedback - we hope to see you again next time your travels bring you to the area!

10/10 Excellent

nick

Stayed 1 night in Apr 2024
Response from Cassie Owen on May 2, 2024
Thank you for your fantastic feedback - It alway great to see that our guest enjoyed their stay with us. We hope to see you again!

10/10 Excellent

shirley

Traveled with family
Liked: Cleanliness, amenities
Customer service
Stayed 1 night in Apr 2024
Response from Cassie Owen on May 2, 2024
Thank you for sharing your positive feedback and for choosing our hotel. We're committed to maintaining this standard of excellence and we hope to see you again next time your travels bring you to the area!

4/10 Poor

Anna

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
I
Stayed 1 night in Apr 2024
Response from Cassie Owen on May 2, 2024
We appreciate your visit and hope to have the opportunity to improve your experience in the future.

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay. Staff were kind, friendly and inviting. Our room was clean and spacious.
Stayed 1 night in Apr 2024

10/10 Excellent

BS, Seattle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was excellent. Everything else was as expected from a Marriott property.
Stayed 1 night in Mar 2024
Response from Cassie Owen on May 2, 2024
We're over the moon to receive such a glowing review! Providing exceptional hospitality is our passion, and we're thrilled that it resonated with you. Your feedback inspires us to continue striving for excellence. Until next time, safe travels!

10/10 Excellent

Elyse

Stayed 1 night in Apr 2024
Response from Cassie Owen on May 2, 2024
Thank you for your feedback - it great to see you enjoyed your stay. We hope to see you again!

10/10 Excellent

Joyce

Liked: Property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Meredith

Liked: Cleanliness, staff & service, property conditions & facilities
Great place with an awesome continental breakfast
Stayed 1 night in Mar 2024

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Slept well. Very clean and spacious room!
Stayed 1 night in Mar 2024

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This hotel exceeded our expectations ! Will definitely make it our first choice next time we travel to Vancouver
Stayed 1 night in Mar 2024
Response from Cassie Owen on May 2, 2024
Thank you for taking the time to provide us with feedback! We're glad you had a pleasant stay overall. Your comments are valuable, and we'll use them to ensure we're delivering the best possible experience for our guests. We look forward to the opportunity to welcome you back and exceed your expectations again!

8/10 Good

Henry

Stayed 1 night in Mar 2024
Response from Cassie Owen on May 2, 2024
Thank you for your review! We appreciate your feedback and are glad to hear that you enjoyed your stay overall. We hope to have the opportunity to welcome you back for an even better experience in the future.

10/10 Excellent

Stephan

Liked: Cleanliness, staff & service, property conditions & facilities
Good jotel
Stayed 1 night in Mar 2024

10/10 Excellent

NORA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from cassie owen on May 2, 2024
Thank you for taking the time to share your experience with us. Your satisfaction is our ultimate reward, and we're elated that we met your expectations. We can't wait to welcome you back for another incredible stay!

8/10 Good

Deina

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
It’s clean and rooms where big enough to fit 5 people comfortably with kids being separated with having a pull out bed was supper helpful just wish the cartoons worked
Stayed 1 night in Mar 2024
Response from Cassie Owen on May 2, 2024
Thank you for your feedback! We're pleased that you enjoyed your stay with us. Your comments are valuable, and we'll use them to make any necessary improvements. We hope to have the opportunity to host you again and provide an even better experience next time.

10/10 Excellent

Desiree, Bozeman

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just loved Vancouver
Stayed 2 nights in Mar 2024
Response from Monique HD on Mar 21, 2024
Im glad you enjoyed being here as much as we did having you here! We will see you on your next adventure!

10/10 Excellent

Leilani

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Monique HD on Mar 21, 2024
Hi Leilani, Thank you so much for your great feedback. We hope to see you on your next travels.

10/10 Excellent

Brendan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was quite clean and the room nice. We found that staff to be friendly and attentive. We'd happily book there again!
Stayed 1 night in Mar 2024
Response from Monique HD on Mar 21, 2024
Thank you so much Brendan, I am so glad to hear this. We will see you next time!

10/10 Excellent

Josh, Marysville

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed 3 nights. Very pleasant stay. The only downside was loud construction that started at 5am one morning.
Stayed 3 nights in Mar 2024
Response from Monique HD on Mar 21, 2024
Thank you for letting us know Josh, I am so sorry that happened to you. I can assure you it was outside our hotel and we told them it was unacceptable. We hope to see you on your next stay.

10/10 Excellent

Marcelo Gomes

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good room and convenient location.
Stayed 1 night in Feb 2024
Response from Monique HD on Mar 21, 2024
We loved hosting you Marcelo, cant wait to see you next time!

10/10 Excellent

meng, Wichita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definitely go back. Had a great time and the breakfast was amazing! Would recommend it to friends and families.
Stayed 1 night in Feb 2024
Response from Monique HD on Mar 21, 2024
Thanks Meng! We are so glad to hear this positive feedback, see you next time!

10/10 Excellent

Michael

Stayed 1 night in Feb 2024
Response from Monique HD on Mar 21, 2024
Thank you so much Michael for that perfect review, Hope to see you next time when traveling to the Vancouver area.

10/10 Excellent

Whitney

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed the property and the convenience of the location
Stayed 5 nights in Feb 2024
Response from Monique HD on Mar 21, 2024
Thank you so much Whitney, we enjoyed having you at our hotel and cant wait to see you on your next trip!

8/10 Good

JOANN, pendleton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in a great location with lots of parking. Front desk staff is friendly. However BEWARE! A lot of youth teams stay at this particular hotel and they are very loud and noisy, in their rooms and especially in the hallways. Complained to staff but there wasn't much they could do about it.
Stayed 1 night in Feb 2024
Response from Monique HD on Mar 21, 2024
Hey Joann, Thank you for the review. I am so sorry those kids were loud for you. We do our best to assure quite time is enforced and have made specific arrangements for these cases in the future.

10/10 Excellent

Kishore

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location n clean property
Stayed 1 night in Feb 2024
Response from Monique HD on Mar 21, 2024
Thank you so much for your honest review, we look forward to seeing you next time!

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Monique HD on Mar 21, 2024
WOW! Thanks Alicia for your awesome review. We will see you next time!

10/10 Excellent

Ryan, Poulsbo

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly
Stayed 1 night in Jan 2024
Response from Monique HD on Mar 21, 2024
Thank you Ryan for your kind words, we hope to see you in your next travels.

10/10 Excellent

Deanna

Liked: Property conditions & facilities
After a long drive the lady checking us in was so nice n helpful when I asked what was around to eat at
Stayed 1 night in Jan 2024
Response from Cassie Owen on Jan 29, 2024
Hi Deanna,Thank you for your feedback. We are so glad to hear you enjoyed your stay and Zeba was helpful in finding you food around the area. We hope to see you again next time your travels bring you back to the area.

8/10 Good

Duane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can't believe you charge $10 a night for parking.
Stayed 1 night in Jan 2024
Response from Monique Hall-DeWitt on Jan 23, 2024
Hi Duane, our parking lot is monitored by security and we do share the area with 6 businesses. Our permit ensures the spots are reserved for our guests. Thank you for understanding.

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Monique Hall-DeWitt on Jan 23, 2024
Thank you for your great review ! We hope you stay with us on your next travels to the area. See you next time!

10/10 Excellent

Jeanetta

Stayed 1 night in Jan 2024
Response from Cassie Owen on Jan 29, 2024
Hi Jeanetta,Thank you for the fantastic feedback! We're delighted you had a positive experience with us. Your feedback means a lot. If you ever have more thoughts to share or need assistance, feel free to reach out. We hope to see you again!

2/10 Terrible

James

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
Stayed 1 night in Jan 2024
Response from Monique Hall-DeWitt on Jan 23, 2024
HI James, I am so sorry to hear you did not enjoy your stay. We do our best to make every guests stay memorable and I do apologize for falling short. Please let us know if you would like to discuss anything further. Thank you!

10/10 Excellent

Norberto

Stayed 1 night in Jan 2024
Response from Cassie Owen on Jan 29, 2024
Thank you for your feedback - we hope to see you again next time your travels bring you back to the area!

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place
Great room, very clean.
Stayed 1 night in Jan 2024
Response from Monique HD on Jan 9, 2024
Thank you for your kind review. We cant wait to see you next time, Thanks John!

10/10 Excellent

ROBERTA

Stayed 2 nights in Dec 2023
Response from Cassie Owen on Jan 29, 2024
We are so glad to see you enjoyed your stay with us and we hope to see you again!

8/10 Good

Joan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Cassie Owen on Jan 29, 2024
Dear Joan,Thank you for the fantastic review! We're delighted you had a positive experience with us. Your feedback means a lot. If you ever have more thoughts to share or need assistance, feel free to reach out. We hope to see you again!

8/10 Good

Nicole

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a great hotel for business and family travels. I did a little bit of both for this vacation and my little son really enjoyed the pool and hot tub and free breakfast. The fast internet was only $5/day and worked well to support my day of video meetings. The location is close to all the stores, restaurants and grocery stores you could ever need. Parking lot had a lot of availability and we felt very safe there. Staff was also super nice. Only trouble we had was the first night we were on the top floor and a wind storm blew in that caused the exterior hanging a/c unit to wail loudly every 45 mins or so when there was a big gust. Even covering it with pillows we could still hear the wail. Needless to say none of us got any sleep that night but the front desk was super helpful in getting us a room on the 3rd floor west side of the hotel, so we would be in the lee of the wind and it was super quiet. We would definitely stay again (but not on the top floor).
Stayed 3 nights in Dec 2023
Response from Monique HD on Jan 9, 2024
Thank you for the amazing review, its so great to have great guests like you. I am so sorry about that wind, I can understand how that could make the night difficult. We cant wait to see you on your next travels.

10/10 Excellent

Dennis

Traveled with family
Stayed 3 nights in Dec 2023
Response from Cassie Owen on Jan 29, 2024
Hi Dennis,Thank you for your feedback! We're delighted you had a positive experience with us. Your feedback means a lot. We hope to see you again!

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from General Manager on Dec 28, 2023
Thank you for your fantastic feedback. We hope to see you again next time your travels bring you back to the area!

4/10 Poor

Diana

Stayed 1 night in Dec 2023
Response from General Manager on Dec 28, 2023
Hi Diana - thank you for your feedback. If you have any specific information you would like to share about your stay, or how we could have improved you stay, please reach out to the hotel directly.

10/10 Excellent

Ashani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Cassie Owen on Dec 13, 2023
Dear Ashani,Thank you for the fantastic rating! We are thrilled to hear that you had such a positive experience with us. Our team works hard to ensure that every guest feels satisfied and well taken care of, and your feedback is truly rewarding.If there's anything specific that stood out to you during your stay or any particular team member you'd like to recognize, we would love to hear more. Your feedback helps us understand what we're doing right and how we can continue to provide exceptional service.We appreciate your support and look forward to the pleasure of welcoming you back for another excellent stay!