Reception
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Reviews of Sun Heaven Hotel & Resort VI

3.5 out of 5
Sun Heaven Hotel & Resort VI
191A Adeleke Adedoyin Street, Victoria Island, Lagos

Reviews

4.6
Rating 10 - Excellent. 0 out of 3 reviews" "
Rating 8 - Good. 1 out of 3 reviews" "
Rating 6 - Okay. 0 out of 3 reviews" "
Rating 4 - Poor. 1 out of 3 reviews" "
Rating 2 - Terrible. 1 out of 3 reviews" "

5.0/10

Cleanliness

5.0/10

Staff & service

8.0/10

Amenities

5.0/10

Property conditions & facilities

Reviews

4/10 Poor

Verified traveler

Stayed 3 nights in Dec 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Staff & service, amenities
Great location, food and staff. Amenities can be improved upon
Stayed 4 nights in Sep 2019
Response from JC on Sep 8, 2019
Thank you for taking time to review our property. We will certainly work on the issue raised. We hope you'll choose to stay at our property again.

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Even though I booked this property in advance through expedia, the reception told me that all the rooms were fully booked when I visited there. The attitude of the receptionist was the worst ever in my life. I showed the booking confirmation via smartphone and asked them to check with expedia but they told me that there was nothing they can do and asked me to contact with expedia by saying that I was the one who made the reservation. I was totally disappointed and left this property.
Stayed 3 nights in Mar 2019
Response from RW on May 10, 2019
Dear Guest, Thank ypu for your feedback and we appreciate this. WE apologize for the experience that you got at our hotel, and we must admit that there was a miscommunication. We however assure you that this will be checked on and that we will ensure that no other client will encounter such. Best Regards Reservations Department