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Reviews of New Rose Boutique Hotel

3.5 out of 5
New Rose Boutique Hotel
339 Pangkham Rd., Vientiane

Reviews

8.2

Very Good

Rating 10 - Excellent. 68 out of 192 reviews" "
Rating 8 - Good. 86 out of 192 reviews" "
Rating 6 - Okay. 26 out of 192 reviews" "
Rating 4 - Poor. 7 out of 192 reviews" "
Rating 2 - Terrible. 5 out of 192 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Tammy

Liked: Cleanliness, staff & service
Slow Wifi and water in bathroom very slow
Stayed 1 night in Mar 2024

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very friendly and understanding. Location is convenient and quiet. Will be booking again very soon.
Stayed 4 nights in Dec 2023

8/10 Good

Justin

Traveled with family
Liked: Cleanliness, staff & service
Staff incredibly accomodating and polite. Nice touch with the simple morning buffet. Hotel has an old charm character which suited us. Nice balcony in our room. Hotel is conveniently located and walkable to all areas.
Stayed 6 nights in Nov 2023

10/10 Excellent

Benzion

Stayed 4 nights in Dec 2022

10/10 Excellent

Neng

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel
Room very clean and spacious.
Stayed 1 night in Dec 2020
Response from Son on Jan 25, 2021
Thank you so much for you supported

8/10 Good

Verified traveler

Business traveler, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
This hotel is in a fabulous location, you will get great service and the price is so cheap for the huge room size.
Stayed 3 nights in Jan 2020
Response from Sone on Jan 22, 2020
We are thank you so much for you stayed and review with us, i hope you come back to using service with us again

10/10 Excellent

joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Affordable and clean,
The staff was considerate and helpful. The room was large and clean, it was a little dated but overall a very nice hotel with a comfortable bed and cold aircon. We will be reserving again.
Stayed 3 nights in Nov 2019
Response from New Rose on Nov 29, 2019
We are thank you so much for commend and review with us. May I hope you comeback to using services with us again.

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was very good and well located, the staff were exceptional, very friendly and helpful
Stayed 2 nights in Nov 2019
Response from Sone on Nov 25, 2019
Thank you so much for stayed and review from you. I hope comeback to using services with us again

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Location. Friendly staff. Well equipped room. ..........
Stayed 2 nights in Oct 2019
Response from Khamtan on Nov 9, 2019
Thank you very much fore the stayed and review with us. We are hope you comeback to using services again

8/10 Good

Gerald

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Making the difference
Had a wonderful stay at this hotel and enjoyed the food and services
Stayed 3 nights in Oct 2019
Response from Sone on Oct 30, 2019
Thank you for the commended , review and stayed with us hotel I hope you comeback enjoy to using service with us again

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room. Helpful staff. Good breakfast. Good location
Stayed 3 nights in Jul 2019
Response from New Rose on Aug 6, 2019
Thank you for staying with us

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Walking distance pretty much to lots of places. Such a coffee, good restaurant, the main city center is within few minutes walk from this hotel. Staff are very friendly. Always big smile on their faces. Free banana basket is sitting in the reception counter 24/7 for guest to enjoy it.
Stayed 4 nights in Mar 2019
Response from New Rose on Mar 23, 2019
Dear guest Thank you for your review and staying with us ^_^

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is ok. The ball hops is always looking for a tip. They say good morning to you then have their hand out for a tip. The beds are hard as hell. They need beds for real. But the staff at the front desk was very nice and helpful. And you only get one free ride from the airport after they pick you up from the airport and drop you to the hotel then after that it’s $10 to get a ride back to the airport when you leave.
Stayed 3 nights in Feb 2019
Response from New rose Boutique Hotel on Feb 18, 2019
Dear Guest we would like to apologize for your inconvenience experience with our hotel. It's important to us that are customers are more than satisfied and we would like the opportunity to resolve this issue immediately. Thank you for giving us a review and choosing our hotel. we are welcome to see you again next time. yours sincerely

10/10 Excellent

Verified traveler

Stayed 3 nights in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jan 2019
Response from New Rose Boutique hotel on Jan 19, 2019
Thank you for staying with us ^-^

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2018

8/10 Good

C, Bangkok

Liked: Cleanliness, staff & service, room comfort
Nice hotel. A little dated but charming. Staff is the best part of our experience. Positives :: outstanding location. You can walk to the night market and a dozen monuments & temples with ease. Great staff....always courteous and helpful. Negatives :: internet is a bit spotty.
Stayed 7 nights in Sep 2018
Response from The Management on Sep 30, 2018
Dear Thank you for your lovely Review. I so appreciate you taking the time to share your experience. we will improve about the Internet Issue. It would be such a pleasure to personally welcome you back to our new and improved hotel!

6/10 Okay

Steven, Sacramento, CA

Liked: Room comfort
Cheap & Friendly
I always stay here when I'm in the capital because of the location and price. The rooms are priced fair in my opinion. This stay however I did not enjoy so much. Initially I had picked out the studio room. When I arrived at my room door, the key didn't work. The bellboy went back downstairs to program the key appropriately. When he arrived, he had two keys. The first attempt failed to open the room however second was a success. Upon entering the room, I noticed that it was not the studio, instead it was the family room. Confused, I went back to the front desk for clarification. Turned out both studio rooms were not available. Not a big deal but it would've been nice to be informed upon check-in. Nonetheless, the stay was still comfortable as usual and I was given no hassle about a later check out. FYI The A/C in room 312 works great!
Stayed 1 night in Apr 2018
Response from Hotel Management on May 7, 2018
Dear Sir We apologise for the inconveniences you encountered. We appreciate that you have taken the time to notify us and have taken rectification measures. We look forward to welcoming you back. Thank you.

6/10 Okay

Morgan

Stayed 2 nights in Mar 2018

4/10 Poor

Verified traveler

Disliked: Staff & service
I dont reccomend this hotel
when i booked i requested a quiet room and this was confirmed. 48 hours prior to arrival i wrote, via the hotel web site, to confirm the quiet room and to organise an airport pick up. the web site said i would receive a reply in 12 hours, i never received a reply. my 'quiet' room was next to the chamber maids station and i was therefore woken at 7.15am by their arrival - i dont blame them. my room also suffered from mechanical clanking noise throughout the night (lift or water pump?). i had requested a quiet room, they gave me the opposite. the wifi is slow and unreliable, it literally cuts out every five minutes. breakfast i only ate once as it was mostly tasteless fruit and processed food, the toaster only toasts one side of the bread and the coffee is awful. i also saw a cat sitting on the chairs and tables in the dining area so i worry about the hygiene. the reception staff spend most of their time with their heads down playing with their mobile phones. when i wanted to check out both members of staff where playing on their phones and did of notice me until i spoke to them. it is unprofessional and terrible customer service for staff to be seen playing on their phones at work. perhaps they could be employed responding to customer emails and then i would have received a reply?! the hotel manager really needs to look at the quality of service provided, give the staff some customer care training and ensure they put the training into practice.
Stayed 4 nights in Feb 2018

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel which is close to Namphou Park as well as the Night Market and Mekong River.

2/10 Terrible

Murad, Vientiane Laos

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
one of the worst hotels in Vientiane
the hotel was really bad in every aspect
Stayed 1 night in Dec 2017

8/10 Good

Clyde

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location, location.
Great in town location and within walking distance distance of many restaurants and attractions. The rooms are large and comfortable .
Stayed 2 nights in Dec 2017

8/10 Good

Richard

Liked: Cleanliness, room comfort
Hotel needs maintenance.
Stayed 3 nights in Dec 2017

8/10 Good

family holiday, vientiane

Liked: Cleanliness, staff & service
convenience location
it was good expect the bed not comfortable at all they need to change a new bed
Stayed 3 nights in Dec 2017

10/10 Excellent

ray , australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient
Staff very helpful room clean food good; close to dining and bars; don’t understand why anyone complains when it’s a budget hotel ; if you want five star then pay five star prices, balcony overlooks a semi demolished building which is an eye sore but we were rarely out there anyway. Wi fi is a little slow but it’s the same story most places in Asia just don’t use it at peak times when everyone is having breakfast and on Facebook etc Lovely little cafe across the road the Parisienne great coffee and wi fi Pricing very good and a large room with all the normal facilities fridge ,cable etc Would be happy to stay again anytime
Stayed 2 nights in Nov 2017
Response from bounhome on Dec 8, 2017
Many thank and hope to serve you again

8/10 Good

Richard, melbourne

Liked: Cleanliness, staff & service, room comfort
Outside the hotel i can smell the sewage. Other than that it is quite convenient place for walking distance to Orussey Market
Stayed 3 nights in Oct 2017

6/10 Okay

Gavin

Liked: Cleanliness, staff & service, room comfort
Family holiday
Rooms were large, clean showers very good. The bellboys and lady working in the bar in evenings were all very kind and helpful. Breakfast was basic for the western taste. Close to a lot of the attractions
Stayed 3 nights in Jul 2017
Response from Wanchat on Jul 23, 2017
Dear Valued Guest, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that we took care of you well and we are very happy that you enjoyed your accommodations. Our hotel aims to provide a truly friendly and experience to the guests, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel again in the future. Best wishes, Mr. Wanchart William Pandonsuk General Manager

10/10 Excellent

SW , singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel and near night market
we arrived vientiane at 7am and hotel allowed us for early check in and upgraded the room. hotel also extend our check out time to 2pm the next day as our flight was 4pm and arranged free transfer to airport. what more can we ask for? :)
Stayed 1 night in Jul 2017
Response from General Manager on Jul 9, 2017
Dear SW, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that we took care of you well and we are very happy that you enjoyed your accommodations. Our hotel aims to provide a truly friendly and experience, and we are thrilled that we were able to exceed your expectations. And most of all thank you for recommending our hotel to other guests, which is very important for us. We look forward to welcoming you back to our hotel again in the future. Best wishes, Mr. Wanchart William Pandonsuk General Manager

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Good hotel in central location
We booked here due to the central location and the friendly staff and were not disappointed. We had need to cancel a night due to travel plans and the hotel manager William was very helpful and agreed to refund the last night without penalty. He and his staff were very helpful and would recommend this hotel for this reason alone.
Response from Mr. Wanchat William Pandonauk - General Manager on Apr 27, 2017
Dear Sir / Madam, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that we took care of you well and we are very happy that you enjoyed your accommodation and our services. Our hotel aims to provide a truly friendly and experience, and we are thrilled that we were able to exceed your expectations. And most of all thank you for recommending our hotel to other guests, which is very important for us. We look forward to welcoming you back to our hotel in the future. Best wishes, Mr. Wanchart William Pandonsuk General Manager

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not happy Jan
Good location. But after dealing with hotels .com for 3-4 years I am afraid the way I was treated by your company forces me to book wit opposition in future.
Response from Wanchat on Apr 27, 2017
Dear John, Thank you for choosing our hotel, and for taking the time to write a review rating us 5 out of 5! We are so glad to hear that we took care of you well and we are very happy that you enjoyed your accommodation and our services. Our hotel aims to provide a truly friendly and experience, and we are thrilled that we were able to exceed your expectations. And most of all thank you for recommending our hotel to other guests, which is very important for us. We look forward to welcoming you back to our hotel in the future. Best wishes, Mr. Wanchart William Pandonsuk General Manager

10/10 Excellent

Matt, Bangkok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, great location, very clean and quiet
This was the best stay I have had in any hotel in South East Asia and having lived in the region for 17 years that says it all. The staff were excellent and very helpful. The room was very spacious, impeccably clean and very quiet. The breakfast was nice and the buffet lunch had a good variety for a very cheap price. I will only stay at this hotel when I visit Vientiane again. A special thank-you to William the general manager who was incredibly helpful with great local knowledge.
Response from Mr. Wanchat William Pandonsuk on Apr 8, 2017
Dear Khun Matt, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that we took care of you well and we are very happy that you enjoyed your accommodations. Our hotel aims to provide a truly friendly and experience, and we are thrilled that we were able to exceed your expectations. And most of all thank you for recommending our hotel to other guests, which is very important for us. We look forward to welcoming you back to our hotel again in the future. Best wishes, Mr. Wanchart William Pandonsuk General Manager

8/10 Good

Shazz, Sydney, AUS

Liked: Staff & service
Nice Hotel close to public transport.
Nice Hotel, Close to Airport line and Skytrain, Fantastic Food and Cocktails are 5 star. rooms good size.
Response from General Manager on Mar 22, 2017
Dear Sir / Madam, Thank you for taking your time to post such a nice review on hotels.com. It is our pleasure to acknowledge that you gained a memorable time with an emphasis on our room and other services. We are certain that your satisfaction at our New Rose Boutique Hotel. Best wishes, Mr. Wanchat William Pandonsuk General Manage

6/10 Okay

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
3 night stay.....
3 night stay with girlfriend. Vientiane, while being the capital of Lao, is a "low keyed" escape from neighboring Thailand......(this was my "visa run") Hotel is a 5 story building, very close to the outdoor cafes, bars and restaurants of the city........ I had the "deluxe" room on floor 4...has a small balcony....nice..........room is large, bed comfortable, ac works well......internet is decent but certainly not fast...found the room to be somewhat noisy as you can easily hear everything in hall or in adjacent rooms....(no problem at night to sleep) Breakfast (included) is buffet style.....Ok.....(missed a decent cup of coffee, lol) Workers and staff pleasant though English is not understood by most........you will not go wrong staying here (price very reasonable) but I will look at another hotel when I return to Vientiane.
Response from Wanchat on Mar 21, 2017
Dear Sir / Madam, Thank you for taking your time to post such a review on hotels.com. It is our pleasure to acknowledge about your feed back. Best wishes, Mr. Wanchat William Pandonsuk General Manage

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, modern, and comfortable
Professional staff, excellent breakfast buffet, comfortable room! We liked the location because it was halfway between the river and some of the places we wanted to visit. There are cafes, restaurants, and bars within walking distance. The hotel has a lovely bar/coffee shop on a small porch/patio in front of the hotel.
Response from General Manager on Jan 31, 2017
Dear Walter, Thank you for taking your time to post such a nice review on hotels.com. It is our pleasure to acknowledge that you gained a memorable time with an emphasis on our room and other services. We are certain that your satisfaction at our New Rose Boutique Hotel. Best wishes, Mr. Wanchat William Pandonsuk General Manage

2/10 Terrible

H.Judy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not recommended
So disappointed to check in to such a depressing looking place. The rooms need updating especially the bathroom! Beds are extremely hard and uncomfortable. Felt very 3rd world atmosphere. Should not have more than 2 stars on hotels.com. Overpriced. Found another hotel to move to that cost $40 and was fantastic. So happy we moved out of this dump.

6/10 Okay

Verified traveler

Liked: Cleanliness
The room was spacious and clean. But, the rooms tend to be poorly lit and bland. The bathroom was in older condition but everything worked. The checkin went quickly. Staff was friendly, but lacked general knowledge of the area. I think this is more of a hotel for people on business and tourists who were part of tour packages. The hotel is close to restaurants, Lao National Museum, the Mekong and night market. Breakfast was okay. Western style (eggs, ham etc.) was not especially good. Asian breakfast (noodle soup, congee) tended to be better.
Response from Wanchat on Mar 21, 2017
Dear Sir / Madam, Thank you for taking your time to post such a nice review on hotels.com. It is our pleasure to acknowledge that you gained a memorable time with an emphasis on our room and other services. We are certain that your satisfaction at our New Rose Boutique Hotel. Best wishes, Mr. Wanchat William Pandonsuk General Manage

8/10 Good

roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great loacation, great staff, good value
Response from Wanchat on Mar 21, 2017
Dear Sir / Madam, Thank you for taking your time to post such a nice review on hotels.com. It is our pleasure to acknowledge that you gained a memorable time with an emphasis on our room and other services. We are certain that your satisfaction at our New Rose Boutique Hotel. Best wishes, Mr. Wanchat William Pandonsuk General Manage

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice blackfast hotel
Blackfast is very good. Hotel staff is very kindly. It's good because the location of the hotel is close to Downtown.
Response from gm@newroseboutiqueresort.com on Jan 31, 2017
Dear Sir / Madam, Thank you for taking your time to post such a nice review on hotels.com. It is our pleasure to acknowledge that you gained a memorable time with an emphasis on our room and other services. We are certain that your satisfaction at our New Rose Boutique Hotel. Best wishes, Mr. Wanchat William Pandonsuk General Manage

8/10 Good

King Leung K

Liked: Staff & service, property conditions & facilities, room comfort
Response from Wanchat on Mar 21, 2017
Dear Sir / Madam, Thank you for taking your time to post such a nice review on hotels.com. It is our pleasure to acknowledge that you gained a memorable time with an emphasis on our room and other services. We are certain that your satisfaction at our New Rose Boutique Hotel. Best wishes, Mr. Wanchat William Pandonsuk General Manage

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice comfortable hotel, great location for accessing several sites on foot and other amenities; staff were friendly and helpful. Very happy experience.

8/10 Good

Anji, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value and good location
This hotel has a great staff and a good location for a fair price. What more could you want?
Response from Mr. Wanchat William Pandonsuk on Mar 21, 2017
Dear Sir / Madam, Thank you for taking your time to post such a nice review on hotels.com. It is our pleasure to acknowledge that you gained a memorable time with an emphasis on our room and other services. We are certain that your satisfaction at our New Rose Boutique Hotel. Best wishes, Mr. Wanchat William Pandonsuk General Manage

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Would have been even better if the elevator had been working and if there was a way to turn lights on and off from the bed.

8/10 Good

Yeong Cheng, 339 Pangkham Road , Vientiane City Centre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Delivered boutique hotel
Special commendation to manager Mr. William and his female assistants Sanouk n Rodo . They were always cheerful, polite and helpful. William has good command of English . Buffet breakfast generous with many varities . I am very satisfied . Room is big . TV channels BBC , CCTV and CNBC for news are what i switched on at night . i noticed many entertainment channels available but no time to watch . I WILL BOOK THIS HOTEL if I visit Vientiane next year.
Response from General Manager on Nov 28, 2016
Dear Sir / Madam, Thank you for taking your time to post such a nice review on hotels.com. It is our pleasure to acknowledge that you gained a memorable time with an emphasis on our room and other services. We are certain that your satisfaction at our New Rose Boutique Hotel Best wishes, Mr. Wanchat William Pandonsuk General Manager

6/10 Okay

Verified traveler

Liked: Property conditions & facilities
Spacious room, good location
Friendly manager, helpful reception staff but disinterested breakfast staff. Breakfasts disappointing. Fair price for room. Room great, housekeeping staff lovely. Would recommend but for breakfast experience
Response from General Manager on Mar 26, 2017
Dear Sir / Madam, Thank you for taking your time to post such a nice review on hotels.com. It is our pleasure to acknowledge that you gained a memorable time with an emphasis on our room and other services. We are certain that your satisfaction at our New Rose Boutique Hotel. Best wishes, Mr. Wanchat William Pandonsuk General Manager

6/10 Okay

Jeremy, Auckland, NZ

Liked: Cleanliness, staff & service, property conditions & facilities
Central and Good Value
Central and handy located hotel in Vientiane. Quite big spacious rooms that were clean and tidy. Breakfast ok. Within good walking distance to most things and good value for where it is.

4/10 Poor

kenny, new york

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better stay elsewhere
Bad: hotel condition was poor, sink was leaking, poor sound proof, wifi was very spotty on and off every 10 minutes, tv doesn't work. Bed had many stains. Good: location next to Lao plaza hotel, a mini mart around the corner, not far to talad Sao around 10 min walk. Breakfast was ok, nothing special. Would recommend to goto house of fruit shakes about 2 min walk from hotel. We requested an airport pickup months ago and of course no one from hotel to greet us after we landed. We scambled and managed to borrow a phone to contact hotel and they came after 1.5 hours. Surely we discussed our complaint to the manager and he apologized what happened to the confusion in airport and offer us a return drop off to airport free of charge when we check out. However, when we checked out the manager did not honored his words and we had to pay $10 for the drop off. Extremely dishonest and unprofessional and disgusted by his bait and switch scam. Stay away from this hotel!!!!!

8/10 Good

Courtney, Michigan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to attractions
The hotel was nice and within walking distance to quite a few attractions and some great places to eat. The hotel staff are all great too. The only negative was the lighting was low and the air conditioner doesn't get very cold but it wasn't too bad.
Response from Mr. Wanchat William Pandonsuk on Sep 19, 2016
Dear Courtney, Thank you for taking your time to post such a nice review on hotels.com. It is our pleasure to acknowledge that you gained a memorable time with an emphasis on our room and other services. We are certain that your satisfaction at our New Rose Boutique Hotel Best wishes, Mr. Wanchat William Pandonsuk General Manage

6/10 Okay

jate, li

Liked: Staff & service, room comfort
New rose
Good hotel. But is old.here is has not bus transfer. Not far from airport. Hotel have car transfer
Response from Wanchat William Pandonsuk on Sep 19, 2016
Dear Jate, Thank you for taking your time to post such a nice review on hotels.com. It is our pleasure to acknowledge that you gained a memorable time with an emphasis on our room and other services. We are certain that your satisfaction at our New Rose Boutique Hotel Best wishes, Mr. Wanchat William Pandonsuk General Manage