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Reviews of Comfort Inn at Joint Base Andrews

2.5 out of 5
Comfort Inn at Joint Base Andrews
7979 Malcolm Rd, Clinton, MD

Reviews

7.2

Good

Rating 10 - Excellent. 189 out of 611 reviews" "
Rating 8 - Good. 200 out of 611 reviews" "
Rating 6 - Okay. 84 out of 611 reviews" "
Rating 4 - Poor. 52 out of 611 reviews" "
Rating 2 - Terrible. 86 out of 611 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

6.0/10

Amenities

7.2/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

6/10 Okay

Deshawnta

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Definitely need to be remodeled..
Stayed 2 nights in May 2024

10/10 Excellent

Maneka

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the front desk staff .
Stayed 1 night in May 2024

8/10 Good

Mark

Traveled with partner
Liked: Staff & service
The property was nice and cozy
Stayed 1 night in Apr 2024

2/10 Terrible

Omar

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t do it
Stayed 1 night in May 2024

2/10 Terrible

Tynice

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Maneka

Liked: Cleanliness, property conditions & facilities
Cool
Stayed 1 night in Apr 2024

2/10 Terrible

Tashia

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

Tashia

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible service and unsafe hotel
Stayed 1 night in Feb 2024

10/10 Excellent

Maneka

Liked: Amenities, property conditions & facilities
Great
Stayed 1 night in Apr 2024

2/10 Terrible

john

Stayed 1 night in Apr 2024

4/10 Poor

jeremy

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a fan at all
Stayed 2 nights in Apr 2024

10/10 Excellent

Maneka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

JOSEPH

Stayed 2 nights in Mar 2024

2/10 Terrible

Justin

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place needs updated and maintained.
Stayed 4 nights in Mar 2024

8/10 Good

Carlos

Liked: Cleanliness, property conditions & facilities
Could have been better
Stayed 1 night in Mar 2024

6/10 Okay

RONALD

Traveled with partner
Disliked: Amenities, property conditions & facilities
Rough area, hotel in deteriorating condition but clean room, friendly staff
Stayed 1 night in Mar 2024

6/10 Okay

Tamika

Liked: Staff & service
Stayed 1 night in Mar 2024

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was nice and clean. Breakfast was good. I plan to stay there again in the future.
Stayed 2 nights in Feb 2024

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a very enjoyable stay. Room was nice and clean. The staff were very helpful. The breakfast was good as well.
Stayed 2 nights in Jan 2024

10/10 Excellent

Robbyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The staff is great! So friendly! The hotel rooms and common areas are spotless clean! This hotel is located at the back gate of Andrews Air Force Base; it’s perfectly located if you want/need to.go on Base. Easy access to I-95 also.
Stayed 3 nights in Mar 2024

2/10 Terrible

Ula K Toe St

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I want down to the front desk to get a new key because the key stopped working and there was a baby in a stroller and no adult at the front desk at all Why is there a baby in the stroller at the front desk Patrons playing loud music in the main area of the hotel Being rude and loud hanging out in the parking lot Felt unsafe
Stayed 1 night in Feb 2024

10/10 Excellent

Robbyn

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfort Inn Joint Base Andrews is located at the back gate of Andrews AFB; right at the golf course. Not that I cared, but if you have access to the base, and like to golf, it’s a great option for you! I felt sate during my 3 night trip, even when I walked outside to smoke. The staff outstanding; they go above and beyond to make you feel welcome and ensure you are comfortable. I DID NOT see any vagrants on or around the property! My room was VERY CLEAN! NO bugs of any kind! I would definitely stay here again!
Stayed 3 nights in Feb 2024

10/10 Excellent

Pearl

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff who seem to really care about their quest.
Stayed 1 night in Feb 2024

2/10 Terrible

Brandee

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Staff was rude, someone knocked on our door numerous times late at night and glass bottles were broken out front.
Stayed 1 night in Feb 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024

10/10 Excellent

Carisma

Stayed 1 night in Feb 2024

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet time. Staff were helpful and the room was very clean.
Stayed 3 nights in Dec 2023

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful and staff and the hotel is clean. Had an issues with no working microwave in my room but they changed my room to another one with a working microwave, so that was good.
Stayed 2 nights in Dec 2023

6/10 Okay

Jeffrey

Liked: Cleanliness
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing
Nice clean and comfortable
Stayed 2 nights in Jan 2024

2/10 Terrible

Jarrett

Traveled with family
Disliked: Cleanliness, property conditions & facilities
No hot water and when asking the property for a refund they refused.
Stayed 1 night in Jan 2024

10/10 Excellent

Helen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Tramaine

Stayed 2 nights in Jan 2024

10/10 Excellent

Helen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Helen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AWESOME STAFF AND STAY
Stayed 3 nights in Dec 2023
Response from Management on Dec 18, 2023
Thank you, Helen, for sharing your review and rating of us. We are happy you enjoyed your time with us. We hope you can visit us again, soon!

10/10 Excellent

A A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A bona-fide example of Comfort Inn, except until night before checkout. The in-room fire sprinkler started dripping late at night from the ceiling and on to the wall, "pre-packed luggage", and carpeted floor. Once noticed in a.m. while awaiting Uber, notified front desk and maint tech arrived, verified, and viewed it continuing. Luggage was swamped, but thankfully limited to clothing damage I discard to avoid intl flight issues. My reqiest to the desk agent to document the incident was replied with my need to find pen & paper to submit my own "letter before leaving". Time not permitting I noted names, and said I would call the apparent Magager (of whom was the principle point of my praises for the stay) I previously met to report issue & damage, as I waa also scheduled to return that month. Several days later, after no responses to calls & messages, I flew back and returned for a new stay but opted elsewhere when the same Manager simply said they had "no idea how and why the leak happed in the room, probably just rain". NOTE: the sprikler-head is on an interior-wall, and again, the maint-tech witnessed the ongoing leak. I didnt intend on making an issue if the damaged items, but some respectful recognition (even some visit points) would have been appreciated.
Stayed 3 nights in Dec 2023

6/10 Okay

Abdulganiyu

Disliked: Staff & service, room comfort
Stayed 2 nights in Dec 2023
Response from Management on Dec 13, 2023
Thank you for sharing your rating with us. We share your feedback with the entire staff to improve our services for all of our future guests. We appreciate your feedback and hope to see you again soon!

10/10 Excellent

Latosha

Stayed 2 nights in Dec 2023
Response from Management on Dec 11, 2023
Thank you for taking the time to share your rating with us. We sincerely appreciate and value your feedback.. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

8/10 Good

francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Dec 2023
Response from Management on Dec 11, 2023
Thank you for taking the time to share your experience with us. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

6/10 Okay

shamel

Liked: Cleanliness
Disliked: Staff & service
The front desk was unprofessional. When I walked up to the desk she was eating, didn’t stand up to greet me! I had to ask if there was an issue because she said nothing to me and I think she was on the phone. Just very unprofessional. The property can use some fresh paint. The room was clean.
Stayed 1 night in Nov 2023
Response from Management on Dec 4, 2023
Dear Valued Guest, Thank you for taking the time to share your feedback. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding on your recent visit. I have shared your feedback with the staff to better handle these types of situations differently in the future. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.

8/10 Good

Ed

Liked: Cleanliness, staff & service
Not enough light(s) in bathroom, but it was otherwise pristine. Couldn't draw drapes in living room. Otherwise, decent enough for the price. I would return.
Stayed 1 night in Nov 2023
Response from Management on Nov 27, 2023
Thank you for taking the time to share your experience with us. We sincerely appreciate and value your feedback. It will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. We hope you can give us another opportunity to better serve you in the near future.

4/10 Poor

Andrew

Stayed 2 nights in Nov 2023
Response from Management on Dec 4, 2023
Dear Valued Guest:Thank you for taking the time to share your rating with us. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Management on Nov 7, 2023
Thank you for rating your experience with us. We are happy to see you loved your stay and look forward to having you back again, soon!

4/10 Poor

elmer

Traveled with partner
Disliked: Staff & service, amenities
While waiting to check in, was advised "no public restroom. No attempt to expedite check-in. Told to go to McDonalds 3 blocks away. No hair dryer, or iron. Room was inexpensive and conditions/service reflected it. We made our stay as brief as possible. Do not recommend.
Stayed 1 night in Nov 2023
Response from Management on Nov 6, 2023
Dear Elmer:Thank you for sharing your experience with us. We sincerely apologize for the service you received during your short stay with us. We appreciate your feedback, as we share it with our entire staff to help us improve services for all of our guests. We are happy to say we are headed into a 'back-to-bare wall' renovation in the winter months. We certainly hope you will be able to return in the near future to give us another opportunity to better serve you.

8/10 Good

Veronica

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Needs renovations badly. But it was clean.
Stayed 1 night in Oct 2023
Response from Management on Nov 6, 2023
Dear Veronica:Thank you for sharing your experience with us. Your feedback is important to us, as we share your comments with our entire staff to improve our services for all our guests. We are headed into a "back to bare wall" renovation in the winter. We hope you will give us another opportunity to provide excellent service with a brand new product, in the near future!

6/10 Okay

Verified traveler

Traveled with family
Trip to watch NFL game
A bit run down. Not a huge breakfast. Still ended up being an OK place to stay for a quick trip.
Stayed 2 nights in Oct 2023
Response from Management on Nov 1, 2023
Thank you for taking the time to share your feedback regarding your recent stay.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We are headed into a "back-to-bare" wall renovation this winter. We hope you can give us another opportunity to see our product and better service you.

10/10 Excellent

Marshall

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is always pleasant and professional
Stayed 1 night in Oct 2023
Response from Management on Nov 1, 2023
Thank you for taking the time to share your feedback regarding your recent stay with us.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We are headed into a "back-to-bare" wall renovation this winter. We hope you can give us another opportunity to see our product and better service you.

10/10 Excellent

Marshall

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Management on Oct 10, 2023
Thank you for sharing your rating with us. We value your feedback. Hope to see you soon!

4/10 Poor

Verified traveler

Traveled with family
Disliked: Property conditions & facilities
This hotel is not well maintained. The TV in my room didn’t work. I complained and they changed it, so I could catch the news the second night. The configuration of my closet was screwed up. There was no rod across the top to hang long things, like my coat. The walls and woodwork in the hallways looked banged up - need a coat of paint. The hall carpet look new, but the condition of the hall walls detracted from the niceness of new carpet. I will never stay there again. Very disappointing.
Stayed 2 nights in Sep 2023
Response from Management on Oct 10, 2023
Thank you for taking the time to share your experience regarding your recent stay at Comfort Inn at Joint Base Andrews.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued Choice Privileges member.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.Sincerely,M. PatelGeneral Manager

6/10 Okay

William

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Management on Oct 3, 2023
Thank you for taking the time to share your rating with us. We appreciate the feedback. We use it to improve our services in each department to make a better stay for our guests.