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Reviews of Chase On The Lake Resort Hotel

3.5 out of 5
Chase On The Lake Resort Hotel
502 Cleveland Blvd, Walker, MN

Reviews

8.6

Excellent

Rating 10 - Excellent. 286 out of 553 reviews" "
Rating 8 - Good. 160 out of 553 reviews" "
Rating 6 - Okay. 57 out of 553 reviews" "
Rating 4 - Poor. 34 out of 553 reviews" "
Rating 2 - Terrible. 16 out of 553 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

ROBERT

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Unhappy
Wouldn't recommed. Shows age and needs updatig. No hand soap in room, no plug in tub, couldn't regulate temperature, lobby and halls had odor. Expensive for such low rate hotel.
Stayed 3 nights in Sep 2023
Response from Chase on the Lake on Sep 18, 2023
Dear guest, as new owners, we value your feedback and are committed to making improvements based on your comments. We're actively addressing the issues you raised to ensure a better experience for our guests. We hope you'll give us another chance to exceed your expectations in the future. Thank you for your valuable input.

4/10 Poor

Lisa, victoria

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Pool needs to be cleaned. Hot tub needs to be replaced. No housekeeping. No shampoo or body wash, took 4 phone calls to get a hold of the front desk. New management seems to be letting the property go. So sad. It’s a great location! Right on the water and in downtown Walker. Everything is within walking distance. Walker is a nice city
Stayed 3 nights in Jul 2023
Response from Chase on the Lake on Aug 23, 2023
Thank you for your feedback. New ownership took over at the beginning of a very busy season, taking on a building that needs some TLC. These are all things we plan to remedy and know guests who come back time and time again will see the improvements that we will be making as soon as we are able. We apologize that your stay did not meet your expectations.

6/10 Okay

Sue

Traveled with partner
Disliked: Cleanliness, staff & service
Nice lake. Good boat slips available for a fee. Rooms were OK, but no daily service, still. No one mentioned this specifically on the booking. And a letter that we got from the hotel had a link to say “here’s what you can expect from your stay“ and when I clicked on that page it was unavailable. When we checked in, no one said anything either, and, I suppose, I probably signed a piece of paper upon check-in that probably mentioned it, but I didn’t read it and no one said, here’s how you get towels, here’s what you do with your garbage, etc. My bad, but it seems like we should be past no service, esp since no other Covid protocols seem to be followed. Two other things: the sink was extremely slow to drain, which is kind of gross, and the Keurig coffee machine didn’t work. Otherwise, beds were comfortable enough, and good shower pressure. We might stay here again, but no daily service is sure irritating for a hotel stay.
Stayed 4 nights in Jun 2023

10/10 Excellent

Steven, Bloomington

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed in a 2 bedroom condotel and my family's experience have been excellent. The property is clean, the staff is great and walking distance to shopping is great. It is a small town so a lot of stores close early and very limited restaurant choices but we also brought our own food so we managed. Overall great experience and will definitely come back!
Stayed 3 nights in Jun 2023
Response from Chase on the Lake on Jun 22, 2023
Thank you Steven! We appreciate your review and look forward to seeing you again soon.

10/10 Excellent

Michelle, Mantorville

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location right on the shores of Leech Lake and walkable to restaurants and bars. The hotel was spotless and we had a great time at the 502 on-site restaurant-great service! A hidden gem in the small lake town of Walker.
Stayed 2 nights in Jun 2023
Response from Jen on Jun 20, 2023
Thank you Michelle for your review! Hope you can come back again real soon!

6/10 Okay

Kimberly

Traveled with partner
Liked: Cleanliness, staff & service
We had stayed here in the past and they really do a good job in regard to having friendly helpful staff. I think the problem this time was like everywhere else, you just don't have enough people to carry out the mission. We tried to eat in the restaurant that doesn't take reservations and were told 7:30 would probably be fine. When we arrived we were told they were "out of food." I think from our experience in other places that night that that is code for we don't have staff to make the food. We were able to find some bar food down the road but pretty limited options around. Our only other complaints were the TV remote couldn't pull up a guide and changing channels was painful, the deadbolt on the door wouldn't latch, and we had a little "hairball" cleanup in the bathroom. Overall though, pretty good, and very nice people. We get it on the staff thing. It seems to be the new normal, everywhere.
Stayed 1 night in Jun 2023

10/10 Excellent

Mollie

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great time at Chase on the Lake, it’s a beautiful area and so nice that it’s close enough to walk to all the shopping and restaurants. The condo we stayed in had lots of room and our kids loved the pool!
Stayed 2 nights in Jun 2023

10/10 Excellent

Robbin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful location on Leech Lake, magnificent old hotel.
Stayed 1 night in Jun 2023

10/10 Excellent

Michele

Stayed 1 night in Jun 2023

10/10 Excellent

Barbara

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hitel
I was located near the elevator and that was irritating hearing the bell go off all the time. Room was beautiful, clean. Some other noisy guests. Thankfully they quieted down eventually.
Stayed 1 night in Jun 2023

8/10 Good

Kim

Stayed 1 night in Jun 2023

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service
Wonderful family place
Stayed 1 night in Jun 2023
Response from Chase on the Lake on Jun 16, 2023
We appreciate the feedback

10/10 Excellent

Keith

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The new owners are doing a nice job shaping up the resort.
Stayed 1 night in Jun 2023

8/10 Good

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023

10/10 Excellent

Mandi, Omaha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pretty property
Stayed 3 nights in May 2023

8/10 Good

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Great Family Trip, such a beautiful view from the room, the condo was like having our own apartment, just wonderful ! The only issue we had was the hot water would run out after 2 showers and we had 6 of us. Kids enjoyed the weekend with the candy shop and ice cream parlor and reefs all within walking distance ! Also a arcade downstairs, Besides the indoor pool and the beach area and being able to dine in or out close by ! Just perfect place, the 80 degree weather in May really helped also. We will be back, we will request the same room again !

8/10 Good

Marilyn, chatfield

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was quiet. Restaurant was closed by 8 pm. Withiut notice.
Stayed 1 night in May 2023

10/10 Excellent

Denise

Stayed 1 night in May 2023

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Larry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very accommodating and made sure that they were meeting are needs for accessibility.
Stayed 2 nights in May 2023

10/10 Excellent

Joan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful historic Hotel
Wonderful historic hotel In beautiful surroundings
Stayed 1 night in May 2023

8/10 Good

Kathryn

Stayed 1 night in May 2023

10/10 Excellent

Albert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

8/10 Good

Brooke

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff and hot tub
Hot tub and pool area were awesome!!!! Having the bar there was great and the food was very good. Staff overall were happy and great to work with
Stayed 1 night in Apr 2023

10/10 Excellent

Lincoln

Stayed 1 night in Apr 2023

4/10 Poor

Donna

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Guest rooms were not cleaned to an acceptable standard.
Stayed 2 nights in Apr 2023

8/10 Good

Yulia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Loved the location! The view from our balcony was amazing! Pretty much everything you need within the hotel! No need to leave. But. We had a room with a balcony, and the lock on the door was not working! Definitely not kid-friendly! The matrass on one of the beds had a fart smell.
Stayed 1 night in Apr 2023

8/10 Good

Ryan

Liked: Cleanliness, staff & service, room comfort
Walker 2023
Could use a little maintenance
Stayed 1 night in Apr 2023

8/10 Good

Brock

Business traveler
Liked: Cleanliness, staff & service, amenities
Room and bathroom were clean, living space looked a bit disheveled and two of my lights didn't work, but that's not a deal breaker. I understand that the room I rented is likely more targeted to folks staying the week to fish leech lake. There were a couple stains on the carpet that made me question taking my boots off after a long day at work. Aside from that, the staff was great, the views are beautiful, I've definitely slept in worse beds, and everything else was very clean. I plan to come visit soon to fish leech and I'd definitely stay here again.
Stayed 1 night in Apr 2023

10/10 Excellent

Brad

Stayed 1 night in Apr 2023

6/10 Okay

Donna

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Have stayed here quite a few times and have to say this time was not the greatest the bathroom in our rom was disgusting and elevators dirty.. and the worst room was the fitness center food all over the floor dirty towels everywhere. It will a long... time before thinking about staying there again.
Stayed 2 nights in Apr 2023

8/10 Good

Jan

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, easy walking to shops, bars and restaurants in the area.
Stayed 1 night in Apr 2023

10/10 Excellent

Jan

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ve stayed there before years ago and it was not clean at all but now the place is well-staffed, friendly, super clean and the food downstairs is marvelous. So quiet as well!
Stayed 1 night in Mar 2023

2/10 Terrible

Michael

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

2/10 Terrible

Jennifer

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
We stayed lakeside and the band played till 11pm , we are all about music, drinks and a good time but the walls were paper thin. It was absolutely absurd the noise that came thru and the vibration. We spoke to the hotel staff and they just shrugged their shoulders and didn't seem to care on the night shift or the morning shift. We were very polite about the situation and we got zero reaction from the. Just oh well....
Stayed 1 night in Mar 2023

2/10 Terrible

Stacey

Stayed 1 night in Mar 2023

10/10 Excellent

Gay

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Chase is a beautiful hotel. Nice people and great customer service. Very clean and well kept.
Stayed 2 nights in Mar 2023

10/10 Excellent

Milagros

Stayed 1 night in Mar 2023

10/10 Excellent

Jaycob

Stayed 2 nights in Feb 2023

8/10 Good

Tim

Stayed 1 night in Feb 2023

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023

10/10 Excellent

Tom

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was comfortable with the clean appearance of room when I entered the room.
Stayed 4 nights in Feb 2023

10/10 Excellent

Cory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023

10/10 Excellent

Mae, Sioux Falls

Liked: Cleanliness
We always feel so welcome when we stay at Chase on the Lake. The food is delicious at the 502.
Stayed 1 night in Feb 2023

2/10 Terrible

Brian

Traveled with partner
Disliked: Staff & service
No place to park
Stayed 1 night in Feb 2023

2/10 Terrible

Kimberly

Stayed 1 night in Feb 2023

10/10 Excellent

Bernard J., Milwaukee

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Handy and friendly
Stayed 1 night in Jan 2023

8/10 Good

Rose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location on the lake.
Stayed 2 nights in Jan 2023