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Reviews of Comfort Inn And Suites Walla Walla

2.5 out of 5
Comfort Inn And Suites Walla Walla
1419 W Pine Street, Walla Walla, WA

Reviews

8.4

Very Good

Rating 10 - Excellent. 487 out of 1001 reviews" "
Rating 8 - Good. 334 out of 1001 reviews" "
Rating 6 - Okay. 99 out of 1001 reviews" "
Rating 4 - Poor. 42 out of 1001 reviews" "
Rating 2 - Terrible. 39 out of 1001 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Nicole

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
We had scheduled cleaning but they never showed up. Staff was never around when needed. The cleaning staff were unprofessional, when we were leaving one of the cleaning staff members made us stop on the elevator every floor on the way down so she could look around for another staff member.
Stayed 5 nights in May 2024
Response from Brittany ( Guest Services Agent ) on May 8, 2024
Thank you so much Nicole for your feedback. We will use this as a learning tool to provide more accomidating stays in the future. We are also in the middle of training new cleaning staff, so it will be brought to their attention to be more approachable, professional and on task whilst dealing with guest matters. Once again thank you and we hope to see you again!

8/10 Good

Michael, Raleigh

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the size of the room
Stayed 3 nights in Apr 2024
Response from Melissa Fisher General Manager on Apr 27, 2024
We are so delighted that you enjoyed your stay with us and the accomdations provided. Thank you for taking the time to give us positive feedback.

10/10 Excellent

Becky

Liked: Cleanliness, property conditions & facilities
It was right off the freeway and close to the ball park we were playing at
Stayed 1 night in Apr 2024
Response from Melissa Fisher General Manager on Apr 27, 2024
We are so glad that we were a great location for you. We were very glad to host you and hope to have the oppertunity to host you in the future.

6/10 Okay

Ok Hee

Stayed 1 night in Apr 2024
Response from Brittany ( Guest Services Agent ) on May 3, 2024
Thank you for you feedback!

6/10 Okay

Maygen

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Melissa Fisher General Manager on Apr 27, 2024
Thank you so much for taking the time and filling out our survey. We will use this feedback to help us grow and give a better guest experience.

8/10 Good

Liesl

Liked: Cleanliness, amenities
Doesn’t quite measure up to other hotels in the immediate area. Chose Comfort over others because a king room was available. Nothing really bad, but do appreciate the slightly more professional atmosphere of other hotels.
Stayed 1 night in Mar 2024
Response from Brittany ( Guest Services Agent ) on Mar 28, 2024
Thank you very much for your feedback. We hope to see you again and to provide a stay more up to your standards.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, clean room. Nice walking trail,
Stayed 1 night in Mar 2024
Response from Brittany ( Guest Services Agent ) on Mar 14, 2024
Hello Robert, thank you so much for the kind words about our staff and the quality of your room. We very much appreciate the positive feedback and are glad you enjoyed your stay. We look forward to having you again in the future!

8/10 Good

Jeannine

Traveled with partner
Liked: Amenities
Clean and comfortable and friendly staff.
Stayed 1 night in Feb 2024
Response from Brian Miller - Front Desk Staff on Feb 27, 2024
Hey Jeannine! Thank you for taking the time to give us feedback about your stay. We are glad that you had a pleasant stay with us and hope you think of us for your future accommodation needs the next time you are in town. Stay safe!

10/10 Excellent

Jane

Business traveler, Traveled with family
Receptionist was very helpful and nice when we checked in!!!!
Stayed 1 night in Feb 2024
Response from Brian Miller - Front Desk Staff on Feb 15, 2024
Thank you for taking the time to give us feedback about your stay. We are glad that you had a pleasant stay with us and hope you think of us for your future accommodation needs the next time you are in town.

8/10 Good

scott

Business traveler
Stayed 1 night in Jan 2024
Response from Brian Miller - Front Desk Staff on Feb 20, 2024
Thank you so much for staying with us in January! We hope your stay here was to your liking. We also hope we get to have you back. If you're ever in the area, give us a call and we'll find the most affordable rate for you. Stay safe!

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Affirdable no-frills hotel.
Stayed 1 night in Dec 2023
Response from Melissa Fisher - General Manager on Dec 19, 2023
Thank you for taking the time to give us feedback about your stay. We are glad that you had a pleasant stay with us and hope you think of us for your future accommodation needs the next time you are in town.

10/10 Excellent

KIM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Melissa Fisher - General Manager on Dec 1, 2023
Kim, thank you so much for your high score feedback. We are so thrilled that you enjoyed your stay with us. Please think of us in the future, we would love to host you again.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
A good place to stay!
Stayed 1 night in Nov 2023
Response from Melissa Fisher - General Manager on Dec 19, 2023
Thank you so much for your kind words. We appreciate the feedback and we hope to have the chance to host you in the future,

10/10 Excellent

Dean

Stayed 2 nights in Nov 2023
Response from Melissa Fisher - General Manager on Dec 1, 2023
Dean, we are so glad that you had a pleasant experience with us. We hope to have the chance to host you in the future.

8/10 Good

Michael L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Melissa Fisher - General Manager on Nov 7, 2023
Dear Michael, Thank you for taking the survey and leaving us valuable feedback. We are glad that you had a good experience with us and hope that you think of us in the future.

8/10 Good

JoAnne

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Melissa Fisher - General Manager on Nov 7, 2023
Thank you for taking the time out of your day to leave us feedback. We really appreciate it. Thank you for your business and we hope to have the opportunity to host you in the future.

10/10 Excellent

Arnold

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The freezer in the refrigerator needs defrosting (room 410).
Stayed 1 night in Nov 2023
Response from Melissa Fisher - General Manager on Nov 7, 2023
Dear Arnold, Thank you so much for letting us know that needs to be done. We will fix that immediately. Glad you enjoyed you stay. Thank you for all of your feedback!!

8/10 Good

Juline

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Melissa Fisher - General Manager on Oct 31, 2023
Juline, thank you for taking the time to leave us feedback about your stay with us. I hope you think of us in the future and we have the opportunity to host you again.

8/10 Good

Gary

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
The clerk checking us in was not very friendly. The rooms were ok, some stains on carpet. We had and accessible room, there was no place to set anything in the bathroom except the back of the toilet, or on top of the towels.
Stayed 2 nights in Oct 2023
Response from Melissa Fisher - General Manager on Oct 31, 2023
We would like to apologize for not meeting your standards of excellence. We will work on a warmer reception. We will use this feedback to remedy the issues you mentioned. Thank you for taking the time and letting us know.

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super
Very lazing, comfortable place to stay. Staff very nice, helped get us checked in early.
Stayed 2 nights in Oct 2023
Response from Melissa Fisher - General Manager on Oct 31, 2023
Thank you so much Erica for your kind words. I am so glad that you enjoyed your stay with us, I am eager to share your review with my staff. We hope to have the opportunity to host you in the future

8/10 Good

Edward

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable option for Walla Walla not too far from the downtown wineries.
Stayed 2 nights in Oct 2023
Response from Melissa Fisher - General Manager on Oct 24, 2023
Thank you so much for giving us feedback. We look forward to reading all the reviews and learning from them. We are glad to have the opportunity to host you and hope to have the chance again in the future.

10/10 Excellent

Lezlie

Stayed 2 nights in Oct 2023
Response from Melissa Fisher - General Manager on Oct 24, 2023
Thank you so much for leaving great feedback. We are so glad that you enjoyed your stay with us.

10/10 Excellent

kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Melissa Fisher - General Manager on Oct 17, 2023
Hello Kenneth, We are so happy that you had a great experience with us. Thank you so much for leaving us great feedback. We hope for the chance to host you in the future.

10/10 Excellent

Yvonne

Traveled with family
Clean and pleasant.
Stayed 1 night in Oct 2023
Response from Melissa Fisher - General Manager on Oct 16, 2023
Thank you so much for taking the time to leave your feedback. We are so happy to hear that you had a pleasant and clean experience with us. Please think of us in the future if you are in the area.

8/10 Good

Tamera

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Melissa Fisher - General Manager on Oct 17, 2023
Thank you so much Tamera for taking the time out of your day to leave us feedback. We are so glad that you enjoyed your stay and I hope that you think of us for any future visits you have to the area.

10/10 Excellent

Sylvia, RIVERSIDE

Stayed 3 nights in Oct 2023
Response from Melissa Fisher - General Manager on Oct 10, 2023
Thank you so much for giving us such high marks on your feedback. We appreciate it so very much. We hope to have the opportunity to host you in the future.

8/10 Good

Michael

Traveled with family
Liked: Property conditions & facilities, room comfort
It Was Okay
Room was okay. Check in was okay. Can’t complain but it was nothing to write home about.
Stayed 2 nights in Oct 2023
Response from Melissa Fisher - General manager on Oct 10, 2023
We thank you very much for writing feedback for us. I means to so much to us that you took the time to do that. We are glad that you had a pleasant stay. We hope you think of us for any future accommodations you may need, if you ever back in the area.

10/10 Excellent

Vasyl

Traveled with family
All good
Stayed 3 nights in Oct 2023
Response from Melissa Fisher - General Manager on Oct 10, 2023
Thank you for taking the time out of your day to give us positive feedback. We are so glad that you enjoyed your stay. We hope to have the opportunity to host you in the future.

2/10 Terrible

alma

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
For $320 I expect a CLEAN room, that looks and smells clean. The Chair and ottoman were filthy dirty and had a huge obvious stain. The remote was disgusting, and had food on it, had to disinfect it myself. Fridge was dirty with spills. The shower had mildew. For a weekend getaway I was soo disappointed. Left a note to front staff and in the room. Hope someone takes the initiative to really clean the room for the next guests
Stayed 1 night in Oct 2023
Response from Melissa Fisher - General Manager on Oct 10, 2023
Thank you for your feedback. We will use it to improve our staff and establishment.

10/10 Excellent

Edward

This hotel was convenient to the events we were in town for. Our room was clean and comfortable. The breakfast had the usual offerings, but good. The dining room was clean and the staff was attentive. We did not use the pool or exercise room. We would stay here again.
Stayed 1 night in Oct 2023
Response from Melissa Fisher - General manager on Oct 10, 2023
Thank you so much for giving us such positive feedback. I am glad that you had a very comfortable stay and I am so glad to hear that you will return. We look forward to hosting you again in the future.

10/10 Excellent

Sharilyn

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
For the price, the room exceeded expectations with cleanliness, comfort of the bed and linen. The size of the suite and the amenities were very nice. We slept comfortably and felt safe.
Stayed 2 nights in Sep 2023
Response from Melissa Fisher - General Manager on Oct 4, 2023
Thank you so very much for your positive feedback. We are striving to exceed expectations and we are glad we did just that.

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nothing fancy but we enjoyed our stay. They even let us borrow a wine opener for a bottle we had lol
Stayed 2 nights in Sep 2023
Response from Melissa Fisher - General Manager on Oct 4, 2023
We are so glad you enjoyed your stay with us, Also thank you for bringing the wine opener back to the front desk. Thank you for taking the time out of your day to give us positive feedback. We appreciate it very much.

4/10 Poor

Eric

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
AC made squeaks when cycling off. Shower curtain rod close to falling off. Stale hallway air despite open window. Final cost was more than expected after changing reservation from 2 nights to just one well within the free cancellation period. Should be half the original quote, but it was more. I want a refund for the difference or I will not return ever.
Stayed 1 night in Sep 2023
Response from Melissa Fisher - General Manager on Oct 2, 2023
Thank you for leaving us feedback that we can use to improve our property and rooms. We apologize about the room not being up to standard. Your feedback helps us so that we can be better in the future.

10/10 Excellent

Fransisca

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The little river view, clean and safety, friendly staff
Stayed 1 night in Sep 2023
Response from Melissa Fisher - General Manager on Oct 2, 2023
Thank you so much for your kind feedback. We appreciate you taking the time out of your day to leave positive thoughts with us. We hope to host you in the future.

4/10 Poor

Iridian

Traveled with partner
Disliked: Amenities, property conditions & facilities
The website showed they have wine and a bar when i got there i was informed they no longer do that. It smelled musty and the bed was uncomfortable. Ontop of that i was locked in an elevator after the power went out because the back up generator broke. Poeer outage isnt their fault but i was in a state of panic until the fire department came
Stayed 1 night in Sep 2023
Response from Melissa Fisher - General Manager on Oct 2, 2023
Hello, I am so sorry for the experience you had during the power outage. It must have been very scary. I also want to apologize for not meeting your expectations with your accommodations. We will strive to do better in the future. Thank you so much for staying with us and I am so glad that you are ok.

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful staffers
Stayed 2 nights in Sep 2023
Response from Melissa Fisher - General Manager on Oct 2, 2023
Thank you so much for taking the time to fill out our survey and give us great feedback. We appreciate it.

10/10 Excellent

Arnold

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Melissa Fisher - General Manager on Oct 2, 2023
Thank you so much for your positive feedback. We appreciate it so much. We hope to host you in the future.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staying at Walla Walla
We had a very comfortable stay at Comfort Inn and Suites Walla Walla. The staff were very friendly and helpful.
Stayed 5 nights in Sep 2023
Response from Melissa Fisher - General Manager on Sep 28, 2023
Thank you so much for giving us wonderful feedback about your stay. We appreciate your kind words and are so glad that you enjoyed your experience with us.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Melissa Fisher - General Manager on Sep 28, 2023
Thank you so much for taking time out of your day and giving us great feedback. We are so glad that you enjoyed your stay.

2/10 Terrible

Ariana

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Melissa Fisher - General Manager on Sep 28, 2023
We are so sorry that you were not satisfied with your service during your stay. Thank you for taking the time to give us feedback so we can know what to focus on so that we can improve.

6/10 Okay

sheri

Traveled with family
Liked: Staff & service
Loud
Staff was great. Walls are so thin I could hear my neighbors all night. Was not conducive to a good nights sleep even with ear plugs and pillow over my head. Won’t be back.
Stayed 4 nights in Sep 2023
Response from Melissa Fisher - General Manager on Sep 28, 2023
We are so sorry that you were not able to be Comfortable at the Comfort Inn. Thank you for the kind words about our staff.

6/10 Okay

Jeffrey

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Definitely not worth the price
They changed my reservation upon arrival without any explanation. Furniture was badly stained, curtains were stained and had been slashed, TV way outdated so basically useless. Mattress and pillows were quite uncomfortable. Not what I expect when paying over $200 a night
Stayed 2 nights in Sep 2023
Response from Melissa Fisher - General Manager on Sep 28, 2023
Hello, We are so sorry that we were not able to meet your standards of excellence during your stay with us. We are working to improve the look and feel of the hotel. Thank you for staying with us.

2/10 Terrible

Jerod

Traveled with family
Disliked: Amenities
This place is a waste of money. Staff was unfriendly, room was poorly kept, most channels didn’t work, and the food was subpar. Stay somewhere else.
Stayed 1 night in Sep 2023
Response from Melissa Fisher - General Manager on Sep 27, 2023
We apologize for not meeting your standard of excellence. We will use your feedback to strive for improvement. Thank you for taking the time to share your thoughts.

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Melissa Fisher - General Manager on Sep 28, 2023
Hello, thank you for taking the time to complete our survey about your stay with us. We appreciate being able to look to see what we have to improve.

10/10 Excellent

Jonathan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome staff, clean swimming pool & hearty breakfast.
Stayed 2 nights in Sep 2023
Response from Melissa Fisher - General Manager on Sep 28, 2023
Thank you so much for giving us such great feedback. We are so thrilled that you enjoyed your stay with us and hope that you think of us in the future.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 1 night in Sep 2023
Response from Melissa Fisher - General manager on Sep 28, 2023
Hello, thank you for giving us great feedback. We appreciate you taking the time out of you day to let us know that you enjoyed your stay. We hope to get the chance to host you in the future.

10/10 Excellent

carol

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was most helpful and friendly. Nice dining area and pool. We enjoyed the outdoor patio.
Stayed 2 nights in Aug 2023
Response from Melissa Fisher - General Manager on Sep 27, 2023
Thank you for giving us feedback. We are so happy that you got to enjoy the amenities that the hotel has to offer. We hope you think of us for future accommodations.

10/10 Excellent

Pamela

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Melissa Fisher - General Manager on Sep 28, 2023
Thank you so much for taking time out of your day to give us great feedback. Thank you for giving us the opportunity to host you . We hope you think of us in the future.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Above and beyond.
Stayed 3 nights in Aug 2023
Response from Melissa Fisher - General Manager on Sep 27, 2023
Thank you for taking the time to give us high marks. We appreciate the great feedback.

10/10 Excellent

Kimberlee

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean! staff was friendly and helpful! room was a great size!
Stayed 1 night in Aug 2023
Response from Melissa Fisher - General Manager on Sep 27, 2023
Thank you for your kind feedback about our property and your experience with us. We are so glad that you enjoyed your stay. We hope you think of us for future accommodations.