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Reviews of Best Western Plus Washington Hotel

2.5 out of 5
Best Western Plus Washington Hotel
2621 E 5th St, Washington, MO

Reviews

9.0

Wonderful

Rating 10 - Excellent. 279 out of 446 reviews" "
Rating 8 - Good. 119 out of 446 reviews" "
Rating 6 - Okay. 29 out of 446 reviews" "
Rating 4 - Poor. 9 out of 446 reviews" "
Rating 2 - Terrible. 10 out of 446 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Carol

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast
Stayed 1 night in Apr 2024

10/10 Excellent

Rod

Traveled with partner
Liked: Staff & service, property conditions & facilities
First stay here, and the property was very clean, rooms and bathroom also very nice, and all of the staff were very pleasant and helpful.
Stayed 4 nights in Apr 2024

10/10 Excellent

Kayla

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean comfy breakfast was amazing I was excited about the sugar free options and mini blue berry waffles and espresso machine
Stayed 1 night in Apr 2024

8/10 Good

Laura

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Apr 2024

6/10 Okay

Kyle

Traveled with family
Liked: Property conditions & facilities
Disliked: Cleanliness
Overall it was a pretty average stay. I typically stay in hotels 75-100 nights per year. We were on the basement level and it was very humid and the AC didn’t work well so it was hot. We were in a nice big room so that was a plus. The suites are very open as far as the floor plan. The pool was decent, breakfast was decent, but the staff was a little snippy.
Stayed 1 night in Apr 2024

10/10 Excellent

Donna

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always stay at this property when visiting Washington Mo. So clean and quiet. Excellent
Stayed 1 night in Mar 2024

10/10 Excellent

Joshua, Murphy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price and clean, recommended if you are in Washington Mo.
Stayed 3 nights in Dec 2023

10/10 Excellent

James

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

8/10 Good

Robert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Lisa

Stayed 2 nights in Jan 2024

8/10 Good

Robin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Best Western was a nice place to stay. The people were great and the morning breakfast was great too.
Stayed 2 nights in Jan 2024

8/10 Good

Sandra

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Would stay again
Stayed 2 nights in Dec 2023

10/10 Excellent

Tom

Stayed 3 nights in Jan 2024

10/10 Excellent

Tony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt brand new. Had everything we really needed. Super clean.
Stayed 1 night in Dec 2023

10/10 Excellent

Carrie

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Scott

Stayed 2 nights in Dec 2023

10/10 Excellent

Daniel, Kansas City

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place with very friendly staff.
Stayed 1 night in Dec 2023

8/10 Good

Kerry

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Elise

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
easy and convenient location there was no negative about the hotel
Stayed 2 nights in Nov 2023

10/10 Excellent

Gerald J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely 👍 recommend
Comfortable, clean, attractive and Awesome Breakfast! Great place to stay!
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice and comfortable. Breakfast is very good too:)
Stayed 1 night in Oct 2023

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property! Hearty breakfast, better than average. Guest laundry and coffee were all good. Close to a shopping mall and ATM at the bank next door. Very nice rooms. Good size, comfortable and extremely clean. I was given a room on the first floor, which was quite helpful since I was riding my bicycle on the Katy Trail across the river.
Stayed 1 night in Oct 2023

10/10 Excellent

Ron

Stayed 1 night in Oct 2023

8/10 Good

Angelia

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very nice, clean and the staff was very nice
Stayed 1 night in Oct 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Mostly good
All was great except the bed was not comfortable
Stayed 1 night in Oct 2023

8/10 Good

Linda

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Sharol

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Linda

Stayed 1 night in Sep 2023

10/10 Excellent

helen

Stayed 1 night in Sep 2023

6/10 Okay

Sherry

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a good value
Service was super nice. Pool and hot tub weren’t working. Costed too much for what it was.
Stayed 1 night in Sep 2023

10/10 Excellent

Mary

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful staff. Delicious full breakfast included.
Stayed 1 night in Sep 2023

4/10 Poor

Dale

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, amenities
not too much to like as staff would not even act like you where alive and rude when they did
Stayed 3 nights in Sep 2023
Response from Khia on Sep 12, 2023
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 Excellent

Franklin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 4 nights in Sep 2023

8/10 Good

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room. Good breakfast. Will return. Next time we will ask for a room away from the elevator.
Stayed 2 nights in Sep 2023

8/10 Good

VeAnn, Union

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Andrea Leigh

Stayed 1 night in Aug 2023

10/10 Excellent

Kinzo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice people.
Stayed 2 nights in Aug 2023

2/10 Terrible

Mark

Stayed 1 night in Aug 2023

10/10 Excellent

Cynthia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was clean, staff great. The breakfast was amazing. We even noted as we were staying with young grandchildren, that it was nice getting soft drinks, water, candy etc., that was reasonably priced.
Stayed 2 nights in Aug 2023

10/10 Excellent

Julie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience! The property was very close to where I was working. Nice breakfast, staff was great, everything was very clean.
Stayed 3 nights in Aug 2023

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

Josey

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was perfect for a our after concert “slumber party”, we ordered pizza and the kids got to swim.
Stayed 1 night in Aug 2023

10/10 Excellent

Karen

Stayed 1 night in Jul 2023

10/10 Excellent

CARLOS

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Jul 2023

6/10 Okay

Lora

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location for our needs. AC didn't seem to maintain the temperature through the night. Bed was quite hard. Nice selection of pillows. Good internet access. Printers available in business area. Nice breakfast.
Stayed 2 nights in Jul 2023

10/10 Excellent

Brian

Stayed 1 night in Jul 2023

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2023

10/10 Excellent

Lynette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay
Gentleman checking us in very friendly, even gave me choice of room available on each floor and showed me on map where they were in relation to elevator. Room clean and didn't skimp on towels. Definitely would stay again if in area again
Stayed 1 night in Jul 2023