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Reviews of Hilton Garden Inn Arlington-Shirlington

3 out of 5
Hilton Garden Inn Arlington-Shirlington
4271 Campell Ave, Arlington, VA

Reviews

8.8

Excellent

Rating 10 - Excellent. 603 out of 1006 reviews" "
Rating 8 - Good. 263 out of 1006 reviews" "
Rating 6 - Okay. 86 out of 1006 reviews" "
Rating 4 - Poor. 29 out of 1006 reviews" "
Rating 2 - Terrible. 25 out of 1006 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Regina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in walking distance to grocery stores, restaurants and coffee shops.
Stayed 3 nights in May 2024

6/10 Okay

Romiou, Bronx

Disliked: Amenities
I got a room with a dumpster view and I tried to change it but the front desk person replied momentarily we are sold out without checking. I can tell when a hotel is sold out! It was empty!
Stayed 2 nights in May 2024

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Ravette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was fabulous!
Stayed 1 night in May 2024

10/10 Excellent

Maria Erika

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nice area. The front desk staff was very helpful.
Stayed 3 nights in Mar 2024

10/10 Excellent

Marika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

8/10 Good

BRUCE

Liked: Cleanliness, staff & service, amenities
My room was comfortable and spacious, finding places to enjoy the food, views and uniqueness of the area was easy. Getting hot water to the shower/lavatory took way to long and the water pressure was far to low.
Stayed 2 nights in Apr 2024

10/10 Excellent

Maria Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Judith

Traveled with family
I always stay at the Shirlington Hilton Garden Inn and am never disappointed! Everyone is kind, helpful and the location is perfect.
Stayed 5 nights in Apr 2024

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Julie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The only bad thing we have to say about the property was our room had a view of the dumpster.
Stayed 3 nights in Apr 2024

6/10 Okay

Edmund Clifford

Traveled with family
The room (230) did not have a Wi-Fi signal.
Stayed 2 nights in Apr 2024

10/10 Excellent

Dazeha Monae

Traveled with group, Business traveler, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
very good property
Stayed 2 nights in Apr 2024

10/10 Excellent

Meya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved our stay ! They ended up having to give our room away initially for early check in but we were upgraded to a suite for accommodation which I greatly appreciated.
Stayed 3 nights in Apr 2024

10/10 Excellent

Angelette

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 5 nights in Apr 2024

8/10 Good

Karl Dean

Stayed 3 nights in Apr 2024

10/10 Excellent

Dawn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we were there under sad circumstances, but you made it fine. We look forward to our next visit with you
Stayed 3 nights in Apr 2024

8/10 Good

Jessie

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Convenient, very close to DC. Dinning option is excellent.
Stayed 6 nights in Apr 2024

6/10 Okay

Daniel

Traveled with family
Disliked: Staff & service
The service my wife and I received was average. My wife being pregnant I thought they would have been more accommodating. The hotel was average. The many restaurants and stores around the hotel was the best part.
Stayed 2 nights in Apr 2024

10/10 Excellent

Miaoyi

Liked: Cleanliness, staff & service, property conditions & facilities
Parking is little bit far.
Stayed 3 nights in Mar 2024

10/10 Excellent

Regina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great stay. Nice community area.
Stayed 2 nights in Mar 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Good stuff
Stayed 3 nights in Mar 2024

10/10 Excellent

Forest, Del Mar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about my stay was fantastic. I honestly have zero complaints one of them, easiest experiences in terms of booking, parking, self check out.
Stayed 1 night in Mar 2024

10/10 Excellent

Svetlana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!
Stayed 4 nights in Mar 2024

2/10 Terrible

Saul

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Remember

Customer service
Stayed 1 night in Mar 2024

10/10 Excellent

JUAN

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff!!!
Stayed 1 night in Mar 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Leszek

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

4/10 Poor

William

Business traveler, Traveled with family
Disliked: Staff & service, property conditions & facilities
There weren't enough front desk staff, usually only one person on the phone with other customers. There was no heat on our first night, no water on another day and no hot water that evening, and housekeeping overlooked our room twice in a row. Just a very bad experience. I asked for an itemized receipt and provided my email address but got nothing. Not worthy of the Hilton name. I would like a refund or some form of credit.
Stayed 6 nights in Mar 2024

10/10 Excellent

Shahzad

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was really polite.help full.
Stayed 1 night in Mar 2024

10/10 Excellent

DERRICK, COLUMBIA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Mar 2024

10/10 Excellent

indira

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay. Staff is very friendly and check in was a breeze
Stayed 2 nights in Mar 2024

10/10 Excellent

Lorena

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice location
Stayed 3 nights in Mar 2024

2/10 Terrible

Sara

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The person checking us in was incredibly unprofessional and presumptious. This hotel no longer has a pool or hot tub and I was rudely told I should have checked the amenities. He kept talking over me, and so I simply showed him on my phone that under amenities are pictures - including of the pool and hot tub. He then changed his response and said I should have checked Hotel Info. What he should have said is that he will let the hotel know so they can update their pictures. When we asked about a suite with a hot tub he again rudely talked over us and assumed we wanted it comped. It was only $20 extra...I genuinely was not asking for a comp but we couldnt even properly communicate with him. It was like he was having a conversation with himself. The undeserved disrespect to me was upsetting to my husband and really escalated what should have been a simple conversation. I asked him for his manager; he refused and tried to kick us out. I asked him for his name (he was not wearing a nametag) and he again refused and asked me to leave, like he had a right to refuse me a paid for room based on me asking questions. So I ignored him, headed to my room, and filed a complaint. Something I've never had to do before in the decades I've been traveling.
Stayed 1 night in Mar 2024

10/10 Excellent

E

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent customer service. Close to everything
Stayed 1 night in Mar 2024

10/10 Excellent

Charles, Wilmington

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very accommodating, hotel shuttle was convenient,
Stayed 2 nights in Feb 2024

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

Sawako

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so friendly, helpful. Very convenient area for finding food. The only thing we did not love was parking. It's located across the street, on the 4th floor. It's OK but in winter time, it's not very fun to have to get a car, leave a car over there, a little away from the hotel.
Stayed 1 night in Feb 2024

10/10 Excellent

Shavonne, Tampa

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great place and lots of nice places to have dinner.
Stayed 3 nights in Feb 2024

10/10 Excellent

Geoffrey, Alexandria

Liked: Staff & service, property conditions & facilities
Great dining nearby. Pool is closed indefinitely as of Jan 2024. Recommend staying here
Stayed 1 night in Feb 2024

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service.
Stayed 1 night in Feb 2024

10/10 Excellent

ANDRES

Liked: Amenities
Perfect ,clean good attetiom
Stayed 1 night in Feb 2024

10/10 Excellent

Betsy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
highly recommend
Stayed 4 nights in Jan 2024

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 3 nights in Jan 2024

6/10 Okay

Sathish Kumar, Alpharetta

Disliked: Cleanliness, property conditions & facilities
Vicinity is good. Facility is outdated.
Stayed 2 nights in Jan 2024

10/10 Excellent

Tammy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Love the property and all it has to offer.
Stayed 1 night in Jan 2024

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Quandra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I didn't like was trying to find a place to get checked-in. There absolutely no check-in parking.
Stayed 1 night in Jan 2024