Our stay at Melrose Hotel ranks as the worst Ever!
1. At check in, they gave us a room that was previously used and not cleaned - while we received a new room, there was no acknowledgment of what happened.
2. The valet parking set up, given late check in, was adhoc, not well explained, with the front desk staff assuming it was fine to leave the car keys with a stranger without proper parking validation!
3. The approach, communication, follow through of the check in team was frankly appalling.
The melrose is a strong & fragrant & inviting flower, the hotel bearing the same name has proven to be anything but!