All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Response from Angel Giese - Assistant General Manager on May 21, 2024
Dear Shelby,Thank you for staying with us and sharing your experience. We read everything our guests have to say and I am delighted that you had a phenomenal stay! We hope to see you again when your travels bring you back through Watertown, SD.
8/10 Good
Shayne
May 14, 2024
Great
Shayne
Stayed 1 night in Apr 2024
Response from Greg - GM on May 15, 2024
Thanks for the "Great" feedback Shayne...We look forward to seeing you again when your travels bring you back through Watertown!!
10/10 Excellent
Melissa
May 4, 2024
Liked: Cleanliness, staff & service
Melissa
Stayed 1 night in May 2024
Response from Greg - GM on May 7, 2024
Thanks for staying with us and taking a moment to share your experience, Melissa. We look forward to seeing you again!!
Thanks for staying with us Doreen. We look forward to sharing our award-winning hospitality with you again when your travels bring you back through Watertown.
The staff were all friendly, helpful, and considerate. They made us feel right at home.
The room was lovely with numerous amenities. Even though the hotel was completely booked, it was so quiet we slept ten hours.
We recommend this site and will stay here for return trips.
Dany
Stayed 1 night in Mar 2024
Response from Greg - General Manager on Mar 4, 2024
Thanks for the kind words, Dany. Our team loves to provide our guests with the best costumer service, and we look forward to seeing you again when your travels bring you back to Watertown.
Great front desk reception with Angel. Clean. Quiet.
James
Stayed 1 night in Feb 2024
Response from Greg on Feb 12, 2024
Thanks for the feedback, James. Angel and the rest of our team love to provide our guests with the cleanest hotel and the best customer service in the region and we look forward to seeing you again when your travels bring you back to Watertown.
Hotel was very clean, and bed was comfortable. Front desk staff very friendly and helpful. However, the wi-fi is awful. Trying to work and getting kicked off and having to reconnect every 3-4 minutes.
Verified traveler
Stayed 1 night in Jan 2024
Response from Greg - General Manager on Jan 24, 2024
Hello friend,Thank you for staying with us. I'm sincerely sorry for the inconvenience you experienced with the WI-FI system. There are instances where computers and WI-FI don't want to play nicely with each other and do need additional help to navigate firewalls, corporate VPNs, etc. When those rare instances arise, we do have a U.S. based 24-hour IT help desk to assist our guests with these issues and our helpful front desk team is delighted to help our guests get connected with them should those issues arise.Thanks again for staying with us.Appreciatively,
Our stay could not have been better. The staff was friendly, and room was very clean with lots of wonderful amenities. Beds were perfect and breakfast was amazing!!
Thanks for staying with us and taking a moment to share your experience, William. We look forward to seeing you again when your travels bring you back to Watertown
This is an excellent hotel. We most always use Holiday Inn and a suites (and did these past three nights) and this was by far the nicest of them all. They are always great but this one was the best and mainly due to the staff and cleanliness of the rooms. Would definitely stay here again.
Lise
Stayed 1 night in Dec 2023
Response from Greg - General Manager on Jan 16, 2024
Thanks for the high praise, Lise. with over 2500 Holiday Inns throughout the Americas...We're honored to be one of the nicest
Thanks for staying with us Patrick. We look forward to welcoming you back with our same award-winning hospitality when your travels bring you back through Watertown!!
New hotel builder within the last couple years. Very clean and great customer service from all employees
Ashley
Stayed 1 night in Oct 2023
Response from General Manager on Oct 30, 2023
Thanks Ashley...Our team loves to provide our guests with the cleanest hotel and best customer service in the region and look forward to seeing you again when your travels bring you back through Watertown.
This was a great stay! Non smoking, clean hotel, comfortable beds, staff very friendly. Coffee provided in room, microwave, safe. I highly recommend staying here
Julie
Stayed 1 night in Aug 2023
Response from General Manager on Aug 17, 2023
Thanks for the recommendation, Julie - We wholeheartedly agree :)
Facility was very nice. Breakfast was great. Staff very nice and helpful.
Chuck
Stayed 1 night in Jul 2023
Response from General Manager on Jul 26, 2023
Thanks for staying with us Chuck. Our breakfast team loves to make sure our guests start their day out right with our hot complimentary breakfast and look forward to seeing you again when your travels bring you back to Watertown!!
Best hot tub experience around! Sarah, who helped us with breakfast, it was absolutely amazing! So friendly and welcoming, and so sincere. We loved her! I will definitely come back.
Jessica
Stayed 1 night in Jul 2023
10/10 Excellent
Angelina
Traveled with family and small children, Traveled with family
Quiet, clean and great window shades. Dark room helped the kids sleep past 6am!!!! Great Stay, will definitely stay here on our next trip to Watertown!
Kerry
Stayed 2 nights in Jun 2023
Response from General Manager on Jul 3, 2023
Great to hear, Kerry!!! We look forward to having you with us again!!
New hotel, clean everything, comfortable beds, air conditioner was quieter than most, friendly staff and a great breakfast buffet. If we ever stay in Watertown again we will stay here