Exterior

Reviews of Holiday Inn Express And Suites Watertown, an IHG Hotel

2.5 out of 5

Reviews

9.6

Exceptional

Rating 10 - Excellent. 115 out of 142 reviews" "
Rating 8 - Good. 21 out of 142 reviews" "
Rating 6 - Okay. 4 out of 142 reviews" "
Rating 4 - Poor. 1 out of 142 reviews" "
Rating 2 - Terrible. 1 out of 142 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Shelby

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and great staff
Stayed 2 nights in May 2024
Response from Angel Giese - Assistant General Manager on May 21, 2024
Dear Shelby,Thank you for staying with us and sharing your experience. We read everything our guests have to say and I am delighted that you had a phenomenal stay! We hope to see you again when your travels bring you back through Watertown, SD.

8/10 Good

Shayne

Great
Stayed 1 night in Apr 2024
Response from Greg - GM on May 15, 2024
Thanks for the "Great" feedback Shayne...We look forward to seeing you again when your travels bring you back through Watertown!!

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Greg - GM on May 7, 2024
Thanks for staying with us and taking a moment to share your experience, Melissa. We look forward to seeing you again!!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Doreen, Dickinson

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean hotel with friendly staff!
Stayed 1 night in Mar 2024
Response from Greg - GM on Mar 25, 2024
Thanks for staying with us Doreen. We look forward to sharing our award-winning hospitality with you again when your travels bring you back through Watertown.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Greg - GM on Mar 18, 2024
Thanks for staying with us Thomas!!We look forward to welcoming you again soon.

10/10 Excellent

Dany

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were all friendly, helpful, and considerate. They made us feel right at home. The room was lovely with numerous amenities. Even though the hotel was completely booked, it was so quiet we slept ten hours. We recommend this site and will stay here for return trips.
Stayed 1 night in Mar 2024
Response from Greg - General Manager on Mar 4, 2024
Thanks for the kind words, Dany. Our team loves to provide our guests with the best costumer service, and we look forward to seeing you again when your travels bring you back to Watertown.

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great front desk reception with Angel. Clean. Quiet.
Stayed 1 night in Feb 2024
Response from Greg on Feb 12, 2024
Thanks for the feedback, James. Angel and the rest of our team love to provide our guests with the cleanest hotel and the best customer service in the region and we look forward to seeing you again when your travels bring you back to Watertown.

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Greg - General Manager on Jan 29, 2024
Thanks for staying with us Leslie

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, terrible internet connection
Hotel was very clean, and bed was comfortable. Front desk staff very friendly and helpful. However, the wi-fi is awful. Trying to work and getting kicked off and having to reconnect every 3-4 minutes.
Stayed 1 night in Jan 2024
Response from Greg - General Manager on Jan 24, 2024
Hello friend,Thank you for staying with us. I'm sincerely sorry for the inconvenience you experienced with the WI-FI system. There are instances where computers and WI-FI don't want to play nicely with each other and do need additional help to navigate firewalls, corporate VPNs, etc. When those rare instances arise, we do have a U.S. based 24-hour IT help desk to assist our guests with these issues and our helpful front desk team is delighted to help our guests get connected with them should those issues arise.Thanks again for staying with us.Appreciatively,

10/10 Excellent

Debb

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Could not have been better!
Our stay could not have been better. The staff was friendly, and room was very clean with lots of wonderful amenities. Beds were perfect and breakfast was amazing!!
Stayed 2 nights in Jan 2024

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Greg - General Manager on Jan 16, 2024
Thanks for staying with us Kathy - We're delighted to see you had an excellent stay!!

10/10 Excellent

Julie

Stayed 1 night in Jan 2024
Response from Greg - GM on Jan 15, 2024
Thanks for staying with us, Julie. We're delighted your stay was an excellent one!!

10/10 Excellent

Clint

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Greg - General Manager on Jan 11, 2024
Thanks for staying with us, Clint.We love having you with us!!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean rooms and great breakfast options!
Stayed 1 night in Dec 2023

10/10 Excellent

Hollie

Stayed 1 night in Dec 2023
Response from General Manager on Dec 26, 2023
Thank you for staying with us Hollie - We look forward to seeing you again when your travels bring you through Watertown.

10/10 Excellent

Jim

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to everything. And very clean
Stayed 3 nights in Dec 2023
Response from Greg - General Manager on Dec 18, 2023
Hi Jim,Thanks for staying with us. We look forward to serving as your home away from home when your travels bring you to Watertown next.

10/10 Excellent

William

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on Dec 12, 2023
Thanks for staying with us and taking a moment to share your experience, William. We look forward to seeing you again when your travels bring you back to Watertown

10/10 Excellent

mitch

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023

10/10 Excellent

Lise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!!
This is an excellent hotel. We most always use Holiday Inn and a suites (and did these past three nights) and this was by far the nicest of them all. They are always great but this one was the best and mainly due to the staff and cleanliness of the rooms. Would definitely stay here again.
Stayed 1 night in Dec 2023
Response from Greg - General Manager on Jan 16, 2024
Thanks for the high praise, Lise. with over 2500 Holiday Inns throughout the Americas...We're honored to be one of the nicest

10/10 Excellent

Roger

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from General Manager on Nov 20, 2023
Thanks for staying with us Patrick. We look forward to welcoming you back with our same award-winning hospitality when your travels bring you back through Watertown!!

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Joey, winnipeg

Stayed 1 night in Oct 2023
Response from General Manager on Nov 28, 2023
Thanks for staying with us, Joey.We look forward to seeing you again next time your travels bring you through Watertown.

10/10 Excellent

Ashley

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
New hotel builder within the last couple years. Very clean and great customer service from all employees
Stayed 1 night in Oct 2023
Response from General Manager on Oct 30, 2023
Thanks Ashley...Our team loves to provide our guests with the cleanest hotel and best customer service in the region and look forward to seeing you again when your travels bring you back through Watertown.

8/10 Good

James, Otisville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was wonderful and helpful. Room staff could have have done a better job cleaning the room and replacing linens each day.
Stayed 3 nights in Oct 2023
Response from General Manager on Oct 23, 2023
Hi James,Thanks for the feedback. We'll be sure to follow up with our housekeeping team.

10/10 Excellent

Allison

Very clean, comfortable room; building and furnishings all appeared rather new. Breakfast and staff were exceptional. Thank you for a lovely stay!
Stayed 1 night in Oct 2023

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
We arrived late and the young lady who checked us in was so very friendly and accommodating. Absolutely fantastic experience.
Stayed 1 night in Oct 2023

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Jeffrey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Prakash Rao

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel stay.
Stayed 4 nights in Sep 2023
Response from General Manager on Sep 14, 2023
Thanks for staying with us Prakash Rao-We loved having you here!!

10/10 Excellent

Dawn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great time had there! Staff wonderful and welcoming!
Stayed 2 nights in Sep 2023

10/10 Excellent

Christine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Refreshingly clean, griendly staff, free breakfast, warm pool. Will be back again.
Stayed 1 night in Sep 2023

10/10 Excellent

Donald

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Julie, Prescott

Liked: Cleanliness, staff & service, property conditions & facilities
This was a great stay! Non smoking, clean hotel, comfortable beds, staff very friendly. Coffee provided in room, microwave, safe. I highly recommend staying here
Stayed 1 night in Aug 2023
Response from General Manager on Aug 17, 2023
Thanks for the recommendation, Julie - We wholeheartedly agree :)

10/10 Excellent

Nick

Stayed 1 night in Aug 2023

10/10 Excellent

Patricia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable.
Stayed 1 night in Aug 2023

10/10 Excellent

Derek

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New hotel. Excellent condition. Very friendly staff
Stayed 2 nights in Aug 2023

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Watertown Golf Trip
Comfy beds, great breakfasts and good value!!
Stayed 3 nights in Jul 2023

10/10 Excellent

Chuck

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Facility was very nice. Breakfast was great. Staff very nice and helpful.
Stayed 1 night in Jul 2023
Response from General Manager on Jul 26, 2023
Thanks for staying with us Chuck. Our breakfast team loves to make sure our guests start their day out right with our hot complimentary breakfast and look forward to seeing you again when your travels bring you back to Watertown!!

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Barry, Aiken

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed the patio table and chairs in the back of the property. We also enjoyed laundry in the motel.
Stayed 3 nights in Jul 2023
Response from General Manager on Jul 12, 2023
Great to hear Barry. Thanks for taking a moment to share your experience.

8/10 Good

Jessica

Liked: Cleanliness, property conditions & facilities, room comfort
Sarah - she's AMAZING!!
Best hot tub experience around! Sarah, who helped us with breakfast, it was absolutely amazing! So friendly and welcoming, and so sincere. We loved her! I will definitely come back.
Stayed 1 night in Jul 2023

10/10 Excellent

Angelina

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel! Great customer service! Thank you!
Stayed 2 nights in Jun 2023
Response from General Manager on Jul 3, 2023
Thanks for staying with us Angelina. We love having you here when your travels bring you through Watertown!!

10/10 Excellent

Kerry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet, clean and great window shades!!!
Quiet, clean and great window shades. Dark room helped the kids sleep past 6am!!!! Great Stay, will definitely stay here on our next trip to Watertown!
Stayed 2 nights in Jun 2023
Response from General Manager on Jul 3, 2023
Great to hear, Kerry!!! We look forward to having you with us again!!

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023

10/10 Excellent

Patty

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
New hotel, clean everything, comfortable beds, air conditioner was quieter than most, friendly staff and a great breakfast buffet. If we ever stay in Watertown again we will stay here
Stayed 1 night in May 2023
Response from General Manager on Jul 3, 2023
Thanks Patty - We hope to see you back soon :)

10/10 Excellent

Glen

Stayed 1 night in May 2023

10/10 Excellent

Darius

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great! Staff was friendly, beds were comfy, and It was a newer hotel with some nice upgrades
Stayed 1 night in Apr 2023