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Rating 10 - Excellent. 145 out of 1001 reviews" "
10 - Excellent
145
Rating 8 - Good. 175 out of 1001 reviews" "
8 - Good
175
Rating 6 - Okay. 222 out of 1001 reviews" "
6 - Okay
222
Rating 4 - Poor. 187 out of 1001 reviews" "
4 - Poor
187
Rating 2 - Terrible. 272 out of 1001 reviews" "
2 - Terrible
272
5.6/10
Cleanliness
6.2/10
Staff & service
5.2/10
Amenities
5.2/10
Property conditions & facilities
5.6/10
Eco-friendliness
Reviews
6/10 Okay
Mrs Carol
Business traveler, Traveled with family
May 13, 2024
Liked: Staff & service
Parking very difficult Had to keep entering reg every time we left and returned to hotel
Tv didn't work in room. Had to wait till the evening of 2nd day for replacement.
Crack in bathroom sink
Room clean but decor needs updating
Food was excellent
Reception staff were excellent
We were down travelling for work and stayed here staff were friendly and helpful, rooms were comfortable, food was good. We will definitely stay here again
Some staff friendly but bar staff rude & unhelpful. Building and facilities all very tired. Had to pay extra to use the pool and was initially told children can't use it afterr 4pm, yet check-in is From 4pm! Could not dine in as very limited seating. Breakfast selection was underwhelming: cooked breakfast, croissants & cereal okay. But tinned fruit. Dairy milk only. And the coffee was the most disgusting thing I have ever experienced.
Mark
Stayed 1 night in Feb 2024
Response from Manager on Mar 28, 2024
Thank you for your comments , we have dairy free milk on request .
This is the first hotel I have stayed in which is not cleaned every day. And I have travelled internationally. The hotel staff openly told me that they do not clean the rooms every day because they are only a "three star" hotel. In fact in five days there was never any cleaning service unless you strongly protest and request for it. The facility is overall old and run down with the shower in medival conditions and hot water limited. The hotel does not serve lunch. If you are flying from Gatwick and only staying overnight it is alright. More than two nights it is a pain.
Li
Stayed 4 nights in Feb 2024
Response from Manager on Mar 28, 2024
Thank you for your comments we apolgise you were unhappy with your stay.
Check out is 10 am unfortunately I slept through my alarm. Woke up to all lights on a cleaning lady and security man around the bad screaming and shouting at me. This was 10:40. 40 minutes and being treated like I had stolen something in a shop. Unacceptable behaviour from staff/ security over a simple mistake.
Poor hotel, when we arrived our room wasn’t done. The toilet door wouldn’t lock. The lift wasn’t working. Staff’s attitude was bordering hostile. The original room where they placed us was stinky. Not an experience we will repeat
Old dated buildings, in need of total refurbishment, lots of repairs needed. Soundproofing definitely needed, water system needs lagging as you can hear the water running through the building. Car parking not clearly marked, grounds maintenance is urgently required.
Very old and dated building, not enough sound proofing. Cracks in basin. Noisy water system, can hear everything from one bedroom to another. Grounds very cluttered, debris, garden maintenance needs attention. Car parking not clearly marked.
Sally
Stayed 1 night in Nov 2023
8/10 Good
Heather
Nov 7, 2023
Quaint and cozy. Not updated, but totally suitable.
WiFi didn’t work well for me and my US carrier didn’t work well either. Suggest bringing mobile charger.
Food is decent and you can get a discount if you pay when you check in.
The Staff were polite and pleasant. Our initial room on entry was cold. Heating did not work thou it looked like it had just been renewed.
On moving to another room the also didn't have heating but at least the room felt and appeared warmer.
Not impressed
John
Stayed 1 night in Oct 2023
6/10 Okay
Sharon
Traveled with partner
Oct 15, 2023
Liked: Amenities
Food was below average, pillows really hard, car park huge and very busy, room and wardrobe had a musty smell, staff friendly and helpful, hotel clean.
Perfect place to stay loved the swimming pool and jacuzzi peaceful and quiet made my day after a long drive just to chill and relax thank you to the staff very welcoming
One night stay for a event. Hotel was good. However receptionist extremely rude and offensive on check out, just because she was asked to take a room key!! Isn’t that her job? Even refused to give her name!! I suggest a ‘customer service’ course would be a good idea?!