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Reviews of Swartberg Country Manor

4 out of 5
Swartberg Country Manor
Farm Voorbedacht, Matjiesriver, Cango Valley, Oudtshoorn, Western Cape

Reviews

9.4

Exceptional

Rating 10 - Excellent. 24 out of 33 reviews" "
Rating 8 - Good. 6 out of 33 reviews" "
Rating 6 - Okay. 2 out of 33 reviews" "
Rating 4 - Poor. 1 out of 33 reviews" "
Rating 2 - Terrible. 0 out of 33 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is isolated near Swartberg pass with stunning views of the surrounding country. The rooms are large, clean and well maintained. Breakfast and dinner were taken in the on-site restaurant and the food and choices available were excellent. Most impressive was the wine list.
Stayed 1 night in Feb 2024

10/10 Excellent

Beate

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning surroundings, delicious food, lovely staff, clean and simple room
Stayed 3 nights in Jan 2024
Response from Leoni on Jan 18, 2024
Thank tou for your support. It eas lovely visiting with you. Hopefully we will see you soon

10/10 Excellent

Mark

Stayed 1 night in Dec 2023

10/10 Excellent

Brenda

Stayed 1 night in Oct 2022

10/10 Excellent

Mishalin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021
Response from Leoni on May 1, 2021
Thanks Mishalin! It was lovely sharing your wonderful moment! Blessings in abundance

4/10 Poor

Kenton

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice property let down by poor service
Booked and paid in advance stay here for the last night of our honeymoon. When checking in we were advised that the hotel had not yet been paid by Hotels.com. I provided them with a copy of the confirmation confirming room booked and paid for 9 days previously, but this wasn’t sufficient. I ended up spending 3 hours trying to sort this out what was supposed to be a romantic evening. Hotels.com said they were unable to contact the hotel as no one was answering the phone. I provided them with the manager’s mobile number. They claim they rang this number three times and it rang out. The barman said the manager was at a party and the manager the next day said no call was received. Clearly someone was lying and we were stuck in the middle. The hotel manager was clear it was our issue and not hers. The result was we were made to pay a second time for the room. If this wasn’t enough, apart from the check-in no other staff member at the hotel wore face masks the entire evening. The waiter and waitress were moving from table to table without PPE and when the chef came out he too was maskless. No wonder the COVID infection cases are rising. Regarding dinner, the food ordered was different to that which was ordered. Where there should have been fondant potatoes there were boiled new potatoes. When the chef was asked about it he said he was without his assistant and to quote him verbatim he was “out of his depth”. Could write more but ran out of characters.
Stayed 1 night in Dec 2020
Response from Leoni on Dec 7, 2020
Good day Mr Clarke, thank you for your feedback. I apologise for the way you feel. As i tried to explain on Sunday (and as per the e-mail given to you from the online platform), the Expedia VirtualCard (not your card) Hotels,com submitted at 10:06am on Saturday morning returned "Bank Message:Denied. Please make an alternative payment arrangement with your guest". Like you mentioned, you used a Hotels.com voucher (not a Swartberg voucher, which meant that Hotels.com still had to remunerate us). Morney was the host on duty - whilst I was off duty - and he immediately contacted me on the same number Hotels.com would have attempted to phone me. The proof of payment mail you forwarded me was for the tax amount only. Upon receiving it, I immediately initiated contact with Hotels.com online chat support. They apologised for the mistake and re-submitted their card detail to me in the form of a voucher. I processed it once again on Saturday evening and once again it was declined. Thus requesting you to pay at the property - standard procedure. If you can recall, ONLY the host on duty, Morney attended to you on Saturday night, there was no waitress. Morney wore a mask in all confined spaces when checking you in and taking you to your room. On Sunday morning the manager on duty, Riaan, the waitress, Jessica, and myself ALL wore masks (video footage available), Just for your ease of mind, the closest CoVID case to the lodge since March 2020, has been 40km from the lodge in town. We have not had 1 single case of CoVid in and around our valley. You would have noticed the sanitizers at the check-in desk in the restaurant as well as all used tables and chairs being sanitized after each use. Once again, I apologise for you not being happy, but I suggest you take this up with Hotels.com who issued you the voucher, but did not communicate with us successfully. I respect the fact that you are a seasoned traveller and a very valuable customer to Hotels.com as well as to us, especially post CoVid where we all are doing our best to be the best in order to survive. and it is a pity that your view of our beautiful property has been tarnished by mis-communication. I do however wish you many happy travelling days. Warm regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019
Response from Gary on Nov 19, 2019
Thank you for the 5 star review.

10/10 Excellent

Anton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Gary on Jul 8, 2019
Dear Anton, Thank you for the wonderful review. We are delighted that you enjoyed your stay with us. Please do come back and visit us again. Kind Regards Swartberg Manor Management

8/10 Good

Johan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a wonderful stay at Swartberg manor. The setting on the farm and views toward the mountain were unbeatable. The wifi was non-existent though which can be a blessing. Breakfasts were wonderful and we had one dinner there which was okay.
Stayed 2 nights in Mar 2019
Response from Gary on Nov 19, 2019
Thank you for your review.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great countryside location. Good restaurant and bar.
Stayed 2 nights in Mar 2019
Response from Leoni on Mar 26, 2019
Thank you very much for leaving a review. We strive towards excellent guest experiences. We are glad you enjoyed your stay. Warm regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely unique isolated place fronting of the beautiful mountains. Great facilities
Stayed 3 nights in Dec 2018
Response from Gary on Nov 19, 2019
Thank you for your 5 star review.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Scenic Retreat!
I’m SO glad that we included a stay here during our 3-week South Africa trip. Many of our other stops were along the coast, so the quiet peace and beautiful views of Swartberg Manor were a real treat. Our room and bathroom were lovely and comfortable, and the hospitality of the hosts and staff unmatched. Our meals were delicious and beautifully presented. Would definitely stay here again, and for longer than just one night!
Stayed 1 night in Oct 2018
Response from Leoni on Oct 28, 2018
Thank you Mary, it was lovely having you and it will be our privilege to have you visit us again.

6/10 Okay

Mitsuteru

Liked: Cleanliness, room comfort
It took more than two hours to serve pre-fixed dinner and the main was not hot enough(They were serving per-fixed dinner only).
Response from Gary on Nov 19, 2019
Thank you for your feedback and bring the issues to our attention, we can assure you that we will do everything in our power to rectify it.

10/10 Excellent

Naylor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You have to come visit here
Amazing venue and location with awesome friendly staff. Wonderful place to go and chill and be spoilt with great service and amazing food
Stayed 2 nights in Dec 2017
Response from Leoni on Jan 9, 2018
Hi Naylor Thank you for the kind words. It was a pleasure having you. Please, visit us soon. Kind regards

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The manager was so friendly and welcoming. Food was fabulous.

10/10 Excellent

Chris and Julia, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boutique cottage/hut with mountain & ostrich view
Tanner Stiens cottage. Very private with great view of the mountains and Swartberg pass even while laying in bed through French doors. Private veranda which has an rustic outside shower (stand alone bath inside). Coffee/tea kettle in room and short walk to on site restaurant has a bar which they are happy for you to take drinks away from. Customer service was very good. Restaurant food was also very good for both the breakfasts and evening meals.

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Lovely hotel with a beautiful setting. Friendly and helpful staff.

10/10 Excellent

Aleksandra, Poland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Totally recommend !
It was great! As on the pictures, nothing to complain about!

8/10 Good

Garry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Raymond, Whipsnade Bedfordshire UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just a amazing stopover just never enough time, but thanks very much

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful experience
most enjoyable, friendly staff, food amazing, rooms beautiful, view to die for! wonderful experience. Thank you

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Great location & restaurant
This is truly in the Karoo with a fine walk to a waterfall in the hills. Although the restaurant is a "captive restaurant" as it's the the country, the food was fine country food- not a large selection, but lamb that tasted like lamb and chicken that tasted like chicken.

8/10 Good

Erik

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Go there for the view!
A fantastic location to enjoy or to use as a base for the wonderful Swatberg area. The round trip to Prince Albert was fantastic! The service is very friendly. The condition of the rooms was a little more run-down than expected based on the photos but still comfortable. As always, the generator noise during load-shedding can be a bit disruptive.
Stayed 2 nights in Dec 2022

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
mooie acomodatie in een prachtige omgeving. ligging is uniek. Swartberg pass is een absolute aanrader. jammer dat we er maar 1 nacht waren.
Stayed 1 night in Dec 2019
Response from R on Mar 18, 2020
Good day, Thank you for your great feedback! We hope to see you again at Swartberg Country Manor in the future for an extended visit,1 night is always too short. :) Regards Swartberg Country Manor

10/10 Excellent

Stefan, Zürich

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tolles Gasthaus in den swartbergen. Die Inhaber sind sehr nette Menschen und das Anwesen sowie Frühstück und Abendessen sind toll
Stayed 2 nights in Oct 2018
Response from Rina on Dec 3, 2018
Dear Stefan, Thank you for taking the time to review Swartberg Country Manor and for your kind words. We are happy to hear that you enjoyed your stay with us and the meals at our on-site Restaurant, Patat. We hope to Host you and your loved ones again in the near future. Kind Regards

10/10 Excellent

Stephan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly stuff, very beautiful accommodation - perfect to relax or to do activities in the Swartberg Mountains. Perfect by sunshine and although bei rain! Perfect restaurant. Excellent place to return!
Stayed 1 night in Sep 2018
Response from Leoni on Sep 11, 2018
Stephan It was lovely having you and your beautiful family. I can imagine the rain was a bit of a let down for you, but we were so extremely grateful, hope you enjoyed the fire. kind regards

6/10 Okay

Verified traveler

Disliked: Room comfort
Lodge in sehr schöner Umgebung
Waren dort für 2 Nächte, da das Hotel auf unserer Fahrtroute lag. Haben im Historischen Haus ein Zimmer gehabt. Hat doch einen sehr abgewohnten Eindruck gemacht und dass Zimmer war auch sehr beengt, da 2 große Kingsize Betten sich darin befanden. Es gibt noch ein neues Unterkunftshaus, dass einen viel besseren Eindruck macht.
Stayed 2 nights in Feb 2018
Response from Gary on Nov 19, 2019
We are sorry to hear that you did not enjoy your stay in the historic house. We will certainly investigate the room set up and make the necessary change if needed.

10/10 Excellent

Leif

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lækkert sted at bruge et par dage.
Super dejligt sted. Meget høj standard på værrelser, service, mad, vedligehold. Dejlig pool område. Vågnede op til en nyvasket bil :-) Trængte til det efter en 6 timers køretur til "Die Hell" og Swartberg Pas ad grusveje.
Response from Gary on Nov 19, 2019
We are glad to hear you enjoyed your stay. Please do come and visit us again.

10/10 Excellent

Rajk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sehr ruhige Lage. Ideal zum Relaxen. Direkt am Swartberg. Tolle Route. Nahe Cango Cave. Toll. Es wird ein sehr gutes Abendessen angeboten. So klingt ein Urlaubsabend aus.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ruhe pur bei herzlichen Gastgebern
Schöne neue Zimmer, Ruhe pur, köstliches Essen, herzliche Gastgeber

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Underbar plats
Bodde tre nätter i denna underbara miljö. Vänligt, välkomnande och vackert. Maten är utsökt och kan mäta sig med verkliga lyxkrogen. Kan rekommenderas å det varmaste

10/10 Excellent

Michel, Paris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Le charme des lieux et ...
The welcome and the places worth a visit. The owners and their son are charming, pleasant, with all customers, without exception! The view is magical. This place smells like happiness, with a cook who made with local products, a treat! You will see how they are as nice and it's frustrating to stay one night at home. L’accueil et les lieux valent vraiment le détour. Les propriétaires et leur fils sont charmant, agréable, avec tous les clients, sans exception ! La vue est magique. Cet endroit sent bon le bonheur, avec un cuisinier qui fait avec les produits de la région, un bonheur ! Vous verrez comment ils sont agréable et comme c'est frustrant de rester qu'une nuit chez eux.