Ratings based on 438 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
92% of guests recommend
4.3 Room cleanliness
4.0 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

staff was GREAT...easy check in and check out

Posted May 1, 2015
Pros: convenience
nice and easy...can't wait for the renovations to be completed.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Florida

Posted Apr 19, 2015
Cons: Their shuttle starts going to the airport only at 6:00 am. Sometimes I have to take a taxi, because my flight is at 6:00 am.
Will keep staying at Crown Plaza every time I go to Whit. Plains
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Albany

family

Posted Apr 13, 2015
Pros: near metro north
Cons: prices could be better, transport to more than airport would be helpful
Location: malls, restaurants are nearby
location was convenient, staff very friendly. closest restaurant Outback is gone but looks like still there so pay attention. in room food was pretty good but better choices within walking distance.
5 out of 5
Recommended
for Everyone
by A verified traveler

Magnifi

Posted Mar 30, 2015
Very excited Excellent service Room very clean and confortable
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 21, 2015
Pros: The hotel restaurant and lounge is the best! The breakfast buffet included with the hotel price makes the Crown plaza hotel worth every dollar.
Cons: Some areas were under construction and provided a sense of gloom when you first arrive. Elevators need upgrading. The are outdated.
Location: Restaurants and the Westchester Mall is walking distance.
The cleaning staff, the reception at check in and the valet attendants were all polite and informative.
3 out of 5
by A verified travelerfrom Milwaukee, WI

Great location for Westchester Mall

Posted Mar 17, 2015
Pros: Location, food
Cons: Customer service
Location: Westchester mall across the street
Room had musty odor from AC unit. Staff was unwilling to switch room. Entire stay I had to keep window cracked open.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom severn md

Nice escape with plenty things to do

Posted Mar 17, 2015
There was plenty things to do in waking distance of the hotel and things to do inside very quite
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Diaz

The Staff was excellent; great service; room clean

Posted Mar 15, 2015
I had a great experience at the hotel: great service
5 out of 5
Recommended
for Everyone
by A verified travelerfrom ohio

Close to many activities

Posted Mar 11, 2015
Very comfortable room and beds. Very friendly staff. Clean rooms. Right next to shopping and food. Unfortunately did not have time to check out pool or workout room. Easy checking in and checkout Easy to find. Has valet parking with quick service. Would recommend to friends. Did not have any problems with noise from hall traffic. Did not try restaurant or room service. Close to Manhattan with easy access to highways
4 out of 5
Recommended
for Everyone
by A verified traveler

Winter visit.

Posted Mar 7, 2015
Pros: The doormen, they were courteous, friendly, and quick. It was a nice 'first impression' of the hotel. My room was clean and the bed was comfortable.
Cons: changes in pricing, dates, would be helpful. I saw one rate when I first checked, and booked for a higher rate later.
Location: it was convenient and close to the major highway. There were many restaurants and shopping, within walking distance, if not just across the street!
There are many restaurants, and shops nearby, to walk to during bad weather. In addition, there is a nice bar, restaurant, and lounge in the hotel, so you don't have to leave. The staff were very sociable, and helpful, during a rough winter storm. I enjoyed my stay.