Upon check in, double bed room was sold out and was given a single double bed room. It was my husband and I with our daughter. One of us slept on the floor!! Front desk person said there were other double bed rooms still showing as guests coming. What were we? I paid over $200 to sleep on the floor!! Plus, she was NO HELP to me! When asked for a credit, or something for the inconvenience, nothing could be given! Needless to say, this was close to midnight! Terrible customer service!