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Reviews of Economy Inn Eldorado

3 out of 5
Economy Inn Eldorado
1901 W Central Ave, El Dorado, KS

Reviews

6.8
Rating 10 - Excellent. 30 out of 90 reviews" "
Rating 8 - Good. 22 out of 90 reviews" "
Rating 6 - Okay. 9 out of 90 reviews" "
Rating 4 - Poor. 8 out of 90 reviews" "
Rating 2 - Terrible. 21 out of 90 reviews" "

6.8/10

Cleanliness

6.4/10

Staff & service

8.0/10

Amenities

6.0/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

2/10 Terrible

Marcus

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Octave

Stayed 2 nights in Aug 2023
Response from Tracy on Sep 3, 2023
Dear Guest,Thanks for sharing your rating here. We look forward to welcoming you back to our hotel in the future.

2/10 Terrible

Norma

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Went to check in. No one there to great us. Had to ring a bell. A guy came with a dirty t-shirt on. Was unable to check us in. Said this was just his second day and he didn't know the computer system yet. After waiting several minutes to see if he would be able to check us in (we thought we would give him the benefit of the doubt and check out the room first) my husband finally told him we would just go somewhere else and we left. It was around 8:45 p.m. when we arrived and all the lights were already turned off in the lobby even tho we had reservations. It was not a welcoming or inviting atmosphere. We never did even get to see a room, but based on what I did see I would not recommend this as a family friendly place to stay
Stayed 1 night in Aug 2023
Response from Tracy on Aug 4, 2023
Dear Guest,Thank you for your feedback. We regret for any inconvenience caused during your stay. We will investigate the matter instantly and assure that the same will not be repeated. We are assuring to meet your expectations in your future stay.

2/10 Terrible

Anthony

Stayed 1 night in Jun 2023
Response from Tracy on Jul 28, 2023
Dear Guest,Thanks for sharing your rating here. We are glad to serve you better in the future!

8/10 Good

dianne

Liked: Staff & service
Stayed 1 night in Jul 2023
Response from Tracy on Jul 17, 2023
Dear Guest,Thanks for sharing your rating here. We are glad to serve you better in the future!

2/10 Terrible

Gayann

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Tracy on Jul 11, 2023
Dear Guest,Thanks for sharing your rating here. We are glad to serve you better in the future!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, comfortable and adequate.
Stayed 2 nights in Jun 2023
Response from Tracy on Jun 27, 2023
Dear Guest,Thanks for your positive feedback! We're thrilled to hear that you found our accommodations clean, comfortable, and up to par with your needs.

2/10 Terrible

Stacie

Disliked: Staff & service
Had to cancel because no one was available to check in when we showed up.
Stayed 1 night in Jun 2023
Response from Tracy on Jun 21, 2023
Dear Guest,Thank you for the time to share your feedback. Your reservation has been canceled free of cost and We will investigate the matter instantly and assure you that the same will not be repeated. We are assuring to meet your expectations in your future stay.

2/10 Terrible

Sherry

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
We have stayed here several times since our house burned down in March. We have yet to receive a complimentary breakfast as said in the description. Things weren't horribly bad until our last visit there. During check in staff only said one or two words and seemed irritated and annoyed about having to check me in. He put us in a room that was not clean. Something had been spilt on the floor and it was sticky and kind of slimy. The bathtub had not been cleaned and there was visible evidence of roaches on bathtub, sink and top of cabinet where tv and fridge was. The fridge was warm so wasn't able to use it. The microwave was dirty and didn't turn like it wasn't supposed to while cooking food. The door to the room did not latch when closed and looked like someone had broke into the room. Staff tried to to prove us wrong by shutting the door and giving us a dirty look so my boyfriend pushed on the door and it opened and staff walked away. Someone did come fix the door soon after. The staff's niece was standing outside close to our room playing inappropriate music super loud and was yelling and screaming about something she was going through. When I asked her to please turn down the music and to please stop yelling she started yelling at me and telling me she was pregnant, grown and 18 years old and could do whatever she wanted and called me names, threatened me and said she would have us kicked out. I let staff know about it and he took care of it and I didn't see the girl again
Stayed 2 nights in Jun 2023
Response from lia on Jun 20, 2023
Dear Guest,We value your regular stay in our hotel, your feedback had been taken care of personally and we will investigate this issue and fix it, and also make sure that this will not happen on your next stay.

2/10 Terrible

Nancy

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from lia on Jun 13, 2023
Dear Guest,Thanks for sharing your rating here. We are glad to serve you better in the future!

4/10 Poor

Sherry

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in May 2023
Response from Gaby on Jun 6, 2023
Dear Guest,Thanks for sharing your rating here. We are glad to serve you better in the future!

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DONT STAY HERE OR YOULL DIE
it was terrible super sketchy the doors had been kicked in there was a giant blood stain on the floor do not stay here
Stayed 2 nights in May 2023
Response from Gaby on May 25, 2023
Dear Guest,We work hard to give all of our guests a great experience, and we want to keep improving. We hope this will not be the case during your next stay with us.

10/10 Excellent

Sherry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Gaby on May 15, 2023
Thanks for sharing your rating here. We are glad to serve you better in the future!

4/10 Poor

THOMAS

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
1st room wasn't clean. 2nd room had no heat, blankets and bed had no blankets. renovation in progress but a lot of work needs to be done. avoid staying here.
Stayed 1 night in Apr 2023
Response from Lia on May 4, 2023
Dear Guest,Thank you for your open review of your recent stay at the hotel. We understand your concern and will definitely fix it by doing the needful in this regard. We wish you to give us another chance to restore your faith in us.

6/10 Okay

Carl

Business traveler
Disliked: Cleanliness
First, gave me a key to an occupied room. Walked in on a guy trying to sleep. Got the key for the room next door. Looked recently painted, but not well kept. There were dirty underwear under one of the beds. The TV didn't work. Price was low, but, even so, not worth money.
Stayed 1 night in Apr 2023
Response from Lia on Apr 28, 2023
Dear Guest,Thank you for your feedback on your recent stay at the hotel. We understand your concern and will definitely fix it by doing the needful in this regard. We wish you to give us another chance to restore your faith in us.

10/10 Excellent

Caitlin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stayed at this hotel a number of times. Each time, the staff was great, the hotel was clean and the rooms were great.
Response from Gaby on Mar 23, 2023
We want you to experience the best value for your money, feel comfortable, and have your expectations exceeded.

8/10 Good

Cecilia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Got clean room and bed sheets.
Response from Tracy on Feb 20, 2023
Dear Guest,Thank you for your feedback on your recent stay at the hotel. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Genevieve

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room looks clean and the bed was super comfortable. Easily checked in.
Response from Catalin on Jan 8, 2023
Dear Guest,Thanks for taking the time to give your feedback. We look forward to welcoming you back to our hotel in the future.

4/10 Poor

Curtis

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Disappointed - I Don't Plan To Stay Again
I arrived on Friday at 5:00pm and the office was closed and locked. It was 35 degrees outside and it took some time for the manager to answer the buzzer. Then the manager could not get his "damn slow computer" as he said, to work to find my prepaid-reservation. When I asked about what time breakfast is in the morning, the manager said they don't provide breakfast and said "I've told them several times to remove that from the motel's advertisement!" The WiFi Internet was spotty in the location of our room so I gave up and used my phone as a hot-spot. The beds were clean, but the bathroom was old and rusty, so I did not take a shower. I was disappointed and decided from now on I will not prepay online until I get to the site and decide if I want to have my family stay.
Stayed 1 night in Dec 2022
Response from Catalin on Dec 19, 2022
Dear Guest,We apologize for not meeting up your expections with your recent stay at hotel.

8/10 Good

Floyd

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022
Response from Mary on Nov 21, 2022
Dear Guest,Thank you for your ratings. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Alex

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plenty of room for us, clean, close enough to put activities. Felt safe on our girl's trip
Response from Tracy on Nov 12, 2022
Dear Guest,Thank you for your feedback on your recent stay at the hotel. We look forward to welcoming you back to our hotel in the future.

2/10 Terrible

Dorothy

Traveled with group
Disliked: Staff & service, property conditions & facilities
*** I did get refunded for this property. But hotel stayers - BEWARE! We called 4 times before we got to this property to make sure that they would receive us for checking in since we were going to be late. No one ever answered. We got there late Friday night and the place was TRASHED. Two cars in the parking lot, trash EVERYWHERE. It looked like a literal tornado rushed through the place. It was messy and it looked unsafe. As two women, we felt unsafe. We knocked on the door of the main office, which had an OPEN sign, and no one answered. Called again, no one answered. Beware! We did however stay at the Best Western a mile down; I do recommend that place.
Stayed 1 night in Sep 2022
Response from Tracy on Oct 13, 2022
Dear Guest,Thank you for the time to share your feedback. Your feedback has been reported immediately to our team and solved internally. We are looking forward to serving you better on your next stay.

2/10 Terrible

Timothy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022
Response from Tracy on Aug 28, 2022
Dear Guest,Thanks for sharing your rating here. We are glad to serve you better in the future!

2/10 Terrible

Gwendolyn

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT STAY HERE
This hotel is a scam. I prepaid, but when I arrived they said they only take cash and have no computer. It is dirty and the doors have all been kicked in (that info came from the hotel manager) so the doorknobs are fake and even the deadbolt locks are
Stayed 1 night in Aug 2022

2/10 Terrible

chris

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting
I have never stayed in a more awful motel. There were old mattresses piled up outside the rooms and a large dumpster right outside of my room. I woke up with bedbug bites and got out of there as quickly as possible.
Stayed 1 night in Jul 2022
Response from Ana George on Aug 10, 2022
Dear Guest, We are sorry that you got a bad experience during your stay at our hotel. We work hard to deliver an exceptional guest experience, and hardly we fell short. We reassure to offer the best service on your next stay.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

10/10 Excellent

Eliza

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was welcoming and so much fun! The amenities are superb. I came to El Dorado to visit some local friends and the service provided was truly amazing. I highly recommend this hotel.
Stayed 1 night in Jun 2022
Response from Mia on Jul 2, 2022
Dear Eliza, Thank you for your feedback on your recent stay at the hotel. We want you to experience the best value for your money, feel comfortable, and have your expectations exceeded.

10/10 Excellent

Cecilia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an amazing place to stay. Awesome service. Walked around and asked how we were doing many times throughout the day. We will be coming back.
Stayed 1 night in Jun 2022
Response from Mia on Jul 2, 2022
Dear (name), Thank you very much for leaving a review. We are delighted that we made a comfortable stay during your visit to our hotel. Once again, we thank for your stay and positive feedback.

10/10 Excellent

Gannon

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
  I'm very impressed and the staff is always so nice and so accommodating, the hotel is in such a great location. I will stay there during our next visit.
Stayed 1 night in Jun 2022
Response from Mia on Jul 2, 2022
Dear Gannon, Thank you for your time to share your feedback. We appreciate your comments about the receptionist for being helpful during your stay.

10/10 Excellent

Alex

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location has the perfect view, the hotel is clean and provides u great hospitality. The hotel owner is very helpful and will guide u throughout your stay. The staffs were very helpful.
Stayed 1 night in Jun 2022
Response from Mia on Jul 2, 2022
Dear Alex, Thank you for taking the time to submit this review. We greatly appreciate your compliment to the receptionist for the explanation.

2/10 Terrible

danny

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

10/10 Excellent

Mackenzie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Apr 2022
Response from ANTHONY HASSETT. on May 6, 2022
Thankyou so much Mackenzie. As I'm the only staff member. Getting a 93% above the other percentages makes each and every day worthet.. knowing I've made your stay above all.

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Budget friendly. Highly recommended place to stay after a hectic day.
Stayed 1 night in Apr 2022
Response from Mary on Apr 26, 2022
Dear Guest, Thank you for taking the time out of your day to review our hotel! We're extremely happy to hear you had a wonderful experience in our hotel!

10/10 Excellent

Alaina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Had a great stay
Stayed 1 night in Apr 2022
Response from Mary on Apr 25, 2022
Dear Guest, Thank you for your review. We are happy to hear that you enjoyed the hotel overall. Thank you for staying with us!

2/10 Terrible

Patrick

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stranded in El Dorado
Reserved the room on Hotels.com and they Guaranteed the reservation and gave me a Confirmation number. When I got there, they were locked up and told me on an intercom that they were full: and they did not care that I had a Guaranteed reservation. Then they did not answer their phone. So I was stranded in El Dorado and had to find another place to stay. Terrible way to treat any customer or traveler.
Stayed 1 night in Apr 2022
Response from Mary on May 5, 2022
Dear Guest, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve guest experience.

10/10 Excellent

Noah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay in great place
Stayed 1 night in Apr 2022
Response from Mary on May 5, 2022
Dear Guest, Thank you for the wonderful score! We are glad to see that you had such a wonderful visit. We hope to see you again in the near future.

10/10 Excellent

Katherine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms and peaceful atmosphere
Stayed 1 night in Mar 2022
Response from Mary on Apr 1, 2022
Dear Guest, Thank you for your review. We are happy to hear that you enjoyed the hotel overall. Thank you for staying with us!

10/10 Excellent

bailey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful hotel. It's clean and has a lot of comfort items to make you feel at home.
Stayed 1 night in Mar 2022
Response from Mary on Mar 31, 2022
Dear Guest, Thank you for staying with us and kind words, we hope you choose to stay with us again.

10/10 Excellent

Joey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Mar 2022
Response from -Anthony GM on Mar 25, 2022
We appreciate your outstanding review. So glad to meet your expectation's. We hope you stay safe on your travels and come back to see us. Thank's

10/10 Excellent

Brooke

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceeded my expectations
Stayed 1 night in Mar 2022
Response from Anthony on Mar 22, 2022
Thankyou so much for your outstanding review. We strive to make each and every guest as comfortable and welcome as possible. We wish you well on your travels

10/10 Excellent

Mia

Hotel was very clean and quiet! Great place to stay if you are in the area!
Stayed 1 night in Nov 2021
Response from Jessi on Nov 18, 2021
Dear Guest, Thank you for the review about your recent stay with us. Hope you enjoyed your stay overall.

8/10 Good

Faith

Stayed 1 night in Nov 2021
Response from Jessi on Nov 15, 2021
Dear Guest, Thank you for the rating regarding your recent stay with us. Hope to see you soon.

6/10 Okay

Melissa

We had a very nice overnight stay. The hotel was clean and quiet. The staff was helpful, knowledgeable.
Stayed 1 night in Oct 2021
Response from jessi on Nov 5, 2021
Dear Guest, Thank you so much for your review regarding your recent stay with us. We hope to see you soon again!

8/10 Good

Mackenzie

Stayed 1 night in Oct 2021
Response from jessi on Nov 5, 2021
Dear Guest, Thank you for the wonderful score! We are glad to see that you had such a wonderful visit. We hope to see you again in the near future.

10/10 Excellent

Mejia

Room accommodations were very nice and the check-in and checkout process also was easy.
Stayed 1 night in Oct 2021
Response from jessi on Nov 5, 2021
Dear Guest, Thank you for the wonderful score! We are glad to see that you had such a wonderful visit. We hope to see you again in the near future.

6/10 Okay

DeLosSantos

The atmosphere was very elegant.
Stayed 1 night in Oct 2021
Response from jessi on Nov 5, 2021
Dear Guest, Thank you so much for your review regarding your recent stay with us. We hope to see you soon again!

8/10 Good

Charlie

The rooms were very nice and clean. Bathroom was exceptionally clean.
Stayed 1 night in Sep 2021
Response from jessi on Nov 2, 2021
Dear Guest, Thank you for your review. We are happy to hear that you enjoyed the hotel overall. Thank you for staying with us!

10/10 Excellent

Alaina

We'd stay again for sure!
Stayed 1 night in Sep 2021
Response from Jessi on Nov 1, 2021
Dear Guest, Thank you for your wonderful feedback. Hope you enjoyed your stay with us.We will be very happy to welcome you back.

8/10 Good

Peter

The front desk staff kindly accommodated an unusual request of mine, which I very much appreciated.
Stayed 1 night in Sep 2021
Response from jessi on Oct 22, 2021
Dear Guest, Thank you for your review. We are happy to hear that you enjoyed the hotel overall. Thank you for staying with us!

8/10 Good

Jade

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2021
Response from Lisa on Oct 5, 2021
Dear Guest! Thank you for the rating! We sincerely apologize that we did not accomplish this during your stay with us. Thank you.