Lobby sitting area

Reviews of Sky-Palace Inn & Suites Wichita East

2.5 out of 5
Sky-Palace Inn & Suites Wichita East
7321 E Kellogg, Wichita, KS

Reviews

6.8
Rating 10 - Excellent. 31 out of 76 reviews" "
Rating 8 - Good. 14 out of 76 reviews" "
Rating 6 - Okay. 4 out of 76 reviews" "
Rating 4 - Poor. 6 out of 76 reviews" "
Rating 2 - Terrible. 21 out of 76 reviews" "

6.4/10

Cleanliness

7.2/10

Staff & service

7.2/10

Amenities

5.8/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

2/10 Terrible

Faran

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT STAY HERE. This place is basically a shelter for homeless people. I booked a room for an overnight stay during my long travel. Firstly, there is no lobby for check-in, a small hidden check-in counter is there which looks like a cigarette shop as well. Once I got my room keys and went upstairs, half of the rooms had open doors, no electricity, broken furniture, and homeless drunk people were walking in the corridor ( probably looking to hide in these leftover open-door rooms). Once I found my room, the moment I entered it smelled so bad that I immediately came out and went back to the check-in counter to cancel my booking immediately. The whole property looked unsafe as well. It was a terrible choice.
Response from Tracy on Apr 1, 2024
Dear Guest,Thank you for your feedback. We're sorry to hear about your experience. Your safety and comfort are our top priorities, and we apologize for falling short of your expectations. We'll investigate the issues you've raised and take immediate steps to address them to ensure a better experience for all our guests. Your feedback is invaluable to us, and we hope you'll give us another chance to exceed your expectations in the future.

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Tracy on Oct 16, 2023
Dear Guest,Thank you for posting your rating. We look forward to enhancing your experience in the future!

10/10 Excellent

Meaghan

Liked: Cleanliness, staff & service
It quiet
Stayed 2 nights in Sep 2023
Response from Tracy on Oct 14, 2023
Dear Guest,Thank you for taking the time to share your feedback. We're pleased to hear you enjoyed the peaceful atmosphere during your stay. Your comfort is important to us, and we look forward to serving you again.

10/10 Excellent

Santos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were large, very comfortable and clean, the location is brilliant and the service from the front desk team was just super!
Stayed 1 night in Jul 2023
Response from Tracy on Aug 1, 2023
Dear Guest,Thank you for your kind words! We're delighted to hear that you enjoyed our spacious and clean rooms, as well as our convenient location. Our front desk team is grateful for your appreciation and we look forward to welcoming you back on your next visit.

10/10 Excellent

Allaryce

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful experience !Every staff member I encountered, from the valet to the check- in to the cleaning staff were delightful and eager to help! Thank you! Will recommend to my colleagues!
Stayed 1 night in Jul 2023
Response from Tracy on Jul 25, 2023
Dear Guest,Thank you for your glowing review! We're delighted to hear that our staff provided you with a wonderful experience and were eager to assist you. We appreciate your recommendation and look forward to welcoming your colleagues in the future!

10/10 Excellent

Tiffany

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were clean, very comfortable, and the staff was amazing. They went over and beyond to help make our stay enjoyable. I highly recommended this hotel
Stayed 1 night in Jul 2023
Response from Tracy on Jul 25, 2023
Dear Guest,Thank you for your fantastic review! We're delighted to hear that you found our rooms clean and comfortable and that our staff provided amazing service. We truly appreciate your high recommendation and hope to welcome you back for another enjoyable stay soon!

2/10 Terrible

Cristina

Disliked: Cleanliness, staff & service, property conditions & facilities
The room is super dirty and smell cigarettes! Bedbugs! VERY DIRTY!
Stayed 1 night in Jul 2023
Response from Tracy on Jul 24, 2023
Dear Guest,Thank you for your feedback. We apologize for the cleanliness issues you encountered during your stay. We look forward to the pleasure of welcoming you back and we’ll make every effort to ensure that you have a pleasant stay.

10/10 Excellent

Gabby

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay at this hotel. It provided a comfortable and convenient experience, and I would consider staying here again in the future.
Stayed 1 night in Jul 2023
Response from Tracy on Jul 12, 2023
Dear Guest,Thank you for your kind review! We're thrilled to hear that you enjoyed your stay and found our hotel to be comfortable and convenient. We look forward to welcoming you back in the future.

6/10 Okay

Verified traveler

Traveled with family
Disliked: Property conditions & facilities
Needs work.
Stayed 1 night in Jul 2023
Response from Tracy on Jul 12, 2023
Dear Guest,Thanks for taking the time to give your feedback. We have taken your feedback on board, and we will strive to make improvements accordingly. We invite you to stay again and consider giving us another try.

2/10 Terrible

marie

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Tracy on Jul 10, 2023
Dear Guest,Thanks for sharing your rating here. We are glad to serve you better in the future!

2/10 Terrible

sharon

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
refused to refund my money the place is unsafe to stay the is no elevator to assist people to the second floor. DO NOT STAY THERE
Stayed 4 nights in May 2023
Response from Tracy on Jun 24, 2023
Dear Guest,Thank you for the time to share your feedback. We will investigate the matter instantly and assure that the same will not be repeated. We are assuring to meet your expectations in your future stay.

10/10 Excellent

Tamara

Stayed 6 nights in Jun 2023
Response from Tracy on Jul 12, 2023
Dear Guest,Thank you for your positive rating! We appreciate your support and look forward to serving you again in the future.

10/10 Excellent

Iris

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was beautiful and the location was just great. We would certainly stay there again next time.
Stayed 1 night in May 2023
Response from Tracy on Jun 22, 2023
Dear Guest,Thank you very much for leaving a review. We are delighted that we made a comfortable stay during your visit to our hotel. Once again, we thank you for your stay and positive feedback.

10/10 Excellent

Alaina

Traveled with group, Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very helpful and accommodating. The room was large, comfortable and clean.
Stayed 1 night in May 2023
Response from Tracy on Jun 22, 2023
Dear Guest,Thank you for your feedback on your recent stay at the hotel. We want you to experience the best value for your money, feel comfortable, and have your expectations exceeded.

2/10 Terrible

Margaret

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Place was dirty, cockroach in bathtub, had to check right out as no way I could sleep in the dirty bed and be around all the dirt. Unfortunately, I ended up losing money as they kept one day still instead of fully refunding my money. I was not happy at all.
Stayed 3 nights in May 2023
Response from Elsa Johnson on May 12, 2023
Dear Guest, Thank you for the time to share your feedback. This has been personally addressed to the respective team to ensure it won't happen again. we apologise for the inconvenience during your hotel stay.

8/10 Good

Tristan

We would suggest for anyone to stay there. The price was outstanding compared to others in the area.
Stayed 1 night in Apr 2023
Response from Elsa Johnson on Apr 30, 2023
Dear Tristan, Thank you for your feedback. We want you to experience the best value for your money, feel comfortable, and have your expectations exceeded. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Joey

Liked: Cleanliness, staff & service, property conditions & facilities
The checkout time was nice. Was able to relax and get a good night's sleep.
Stayed 1 night in Apr 2023
Response from Elsa Johnson on Apr 29, 2023
Dear Joye, Thank you for your feedback. We want you to experience the best value for your money, feel comfortable, and have your expectations exceeded.

8/10 Good

Laura

One of the nicer and more affordable hotels in the area.
Stayed 1 night in Mar 2023
Response from Clara Smith on Apr 15, 2023
Dear Laura,Thank you for taking gtime to share your feedback. We look forward to welcoming you back to our hotel in the future.

6/10 Okay

Jade

Liked: Cleanliness, staff & service
We really liked it and we're treated very well. I would recommend anyone who needs a room should stay here!
Stayed 1 night in Mar 2023
Response from Clara Smith on Apr 12, 2023
Dear Jade,Thank you for your feedback. We want you to experience the best value for your money, feel comfortable, and have your expectations exceeded.

8/10 Good

Allison

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, modern hotel. We stayed in a King room which was perfect for us.
Stayed 1 night in Mar 2023
Response from Lucy Paige on Apr 9, 2023
Dear Guest,Thank you for taking the time to submit this review. We look forward to welcoming you back to our hotel in the future.

8/10 Good

Miranda

Beautiful hotel with the friendliest staff. It also smelled lovely throughout the entire hotel!
Stayed 1 night in Mar 2023
Response from Clara Smith on Mar 22, 2023
Dear Miranda, Thank you for your ratings. We are glad to serve you better in future.

8/10 Good

Makayla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and bed. Had a comfortable stay.
Response from Clara Smith on Mar 22, 2023
Dear Makayal, Thank you for your feedback. We look forward to welcoming you back to our hotel in the future.

4/10 Poor

Jeffrey

Disliked: Cleanliness, property conditions & facilities
Hotel is not what was promised in reviews or on the website. Property is run-down. Very unsafe feel to the area. Doors do not seal or close all the way. Broken tiles in bathroom. Tub faucet leaks. Walkways are degrading and rusted. Holes in inside door. Not enough blankets on bed.
Stayed 2 nights in Mar 2023
Response from Clara Smith on Mar 17, 2023
Dear Jeffrey,We regret for any inconvenience caused during your stay. Your feedback has been reported immediately to our team and solved internally. We are looking forward to serving you better on your next stay.

2/10 Terrible

Chelsie

Disliked: Cleanliness, property conditions & facilities, room comfort
DO NOT STAY HERE!!
The picture they use to get you to book a room there is a set up!! The room looked nothing like they had in the pictures. It was gross, dirty sheets, dirty rag with what looks like blood? floors and walls were dirty. The door didn’t seal all the way and the 2nd lock on the door was broke off. Had I not already paid for the room, I would’ve left. Fake reviews!! I’ve stayed at a 2 star hotel that was 1/2 the price and a lot better rooms. Also the bathroom fan was hanging off the ceiling! DO NOT STAY HERE!! THE ROOMS LOOK NOTHING LIKE THE PICTURES!!!!
Stayed 1 night in Mar 2023
Response from Clara Smith on Mar 7, 2023
Dear Guest, We regret for any inconvenience caused during your stay. We have taken your feedback on board, and we will strive to make improvements accordingly. We invite you to stay again and consider giving us another try.

8/10 Good

Iris

Rooms are super clean and comfortable. Great location and close to everything downtown. Overall, a great hotel experience in a fabulous room.
Stayed 1 night in Feb 2023
Response from Clara Smith on Feb 24, 2023
Dear Guest,Thank you! for your review. Our goal is to impress all our guests, so we're happy to hear we succeeded with you! The next time you're in town, please come see us again.

2/10 Terrible

Diamantina

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Angry will not use again
We didn’t stay because we had reserved two rooms , non smoking and when we got there they didn’t have the rooms we reserved. I showed up , they failed to have our rooms, we were still charged one night for both 😡😡😡
Stayed 2 nights in Jan 2023
Response from Susan Joy on Jan 8, 2023
Dear Guest, We understand the disappointments you have encountered during your stay. We work hard to deliver an exceptional guest experience, and hardly we fell short. We reassure to offer a best service on your next stay.

10/10 Excellent

Iris

Check in and out was a breeze, reception staff were delightful.
Response from Susan Joy on Jan 8, 2023
Dear Guest,Thank you for taking the time to submit this review. We appreciate your comments about the receptionist for being helpful during your stay. We look forward to welcoming you back to our hotel in the future.

8/10 Good

Alaina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Larger room - loads of space and very comfortable.
Response from Susan Joy on Dec 17, 2022
Dear Guest, Thank you for taking the time out of your day to review our hotel. We are delighted that we made a comfortable stay during your visit to our hotel. We look forward to welcoming you back the next time you are in the area.

8/10 Good

DeLosSantos

Parking was so easy and very close. The staff were so nice.
Response from Mia on Dec 2, 2022
Dear Guest!Thank you very much for leaving a review. We are delighted that we made a comfortable stay during your visit to our hotel. Once again, we thank for your stay and positive feedback.

10/10 Excellent

Santos

Rooms are clean and good sized.
Response from Mia on Nov 30, 2022
Dear Santos,Thank you for the time to share your feedback. We want you to experience the best value for your money, feel comfortable, and have your expectations exceeded.

8/10 Good

Peter

Wonderful hotel, great rooms, Wonderful service in spite of the hotel being completely booked during the entire stay.
Stayed 1 night in Sep 2022
Response from Mia on Oct 30, 2022
Dear Peter!We have so much gratitude and appreciation for your beautiful and sincere comment. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Joey

Grate location, very nice room, Very clean and nice bath room. Good overall value for money.
Stayed 1 night in Sep 2022
Response from Mia on Oct 20, 2022
Dear Joey,Thank you for your open review of your recent stay at the hotel. We want you to experience the best value for your money, feel comfortable, and have your expectations exceeded.

10/10 Excellent

Joey

Liked: Staff & service
The service is always excellent, the rooms spacious, spotless and quiet.
Stayed 1 night in Aug 2022
Response from Mia on Sep 18, 2022
Dear Joey,Thank you for taking the time to submit this wonderful review. We look forward to welcoming you back to our hotel in the future.

2/10 Terrible

Jane

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
This property is closed, but there may be a few squatters.
Stayed 1 night in Aug 2022
Response from Mia on Sep 13, 2022
Dear Jane,Thank you for taking the time to submit this review. We work hard to deliver an exceptional guest experience, and hardly we fell short. We reassure to offer a best service on your next stay.

8/10 Good

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was fast and staff was super friendly.
Stayed 1 night in Jul 2022
Response from Varsha on Jul 31, 2022
Dear Guest, Thank you for the wonderful score! We are glad to see that you had such a wonderful visit. We hope to see you again in the near future.

8/10 Good

Londyn

Traveled with family
I was blown away by our whole stay. Friendly, helpful, clean, nice amenities, went overboard to help and make our stay excellent.
Stayed 1 night in Jul 2022
Response from Varsha on Jul 30, 2022
Dear Guest, Thank you for staying with us and kind words, we hope you choose to stay with us again.

2/10 Terrible

Gayle

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Lia on Jul 15, 2022
Dear Guest, We do apologize for your unfortunate experience.

2/10 Terrible

Sharyl

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again
This place is severely misrepresented. There is not one thing from the pictures that is even close to accurate. There is no lobby. It is sketchy as heck. Not in a good location. No air turned on. Stains EVERYWHERE. Half the lights didn't work. Felt like bugs were crawling in me. We stayed for 10 minutes and left. Do not go here.
Stayed 1 night in Jun 2022
Response from Justin Jones on Jun 22, 2022
Dear Guest, Thank you for your feedback on your recent stay at the hotel. We are sorry that the room was unclean during your stay. It is yet to be upgraded with deep cleaning with new beds and carpets.

2/10 Terrible

Michelle

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
room was terrible! check in person was texting whiling checking me in. room was full of broken furniture and dirty beds and tv. was late and was tired but I still found another hotel to stay in. DO NOT STAY HERE!!!
Stayed 1 night in Jun 2022
Response from Lia on Jun 12, 2022
Dear Guest ! Thank you for your review. We do apologize about the issue you experienced with the Room and are looking into this. Thank you again for your review.

4/10 Poor

Verified traveler

Traveled with family
Disliked: Property conditions & facilities, room comfort
Disappointed
The hotel is not in good condition. There was an unpleasant odor throughout the building, and our room in particular had a musty smell. The bed frame was bent in a way that we would band our legs against it. Furniture was worn and the deadbolt on the door did not work. We had to kill a roach in the bathroom, and we had no bath towels. We only stayed the first night of the planned two nights, and changed to a different hotel for the next night.
Stayed 2 nights in May 2022
Response from Lia on Jun 11, 2022
Dear Guest ! Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve guest experience.

4/10 Poor

Christopher, Oklahoma City

Traveled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nasty room for what they charge...stained carpet, smelly, stained, uncomfortable bed sheets and pillow cases, barely was cleaned at all..just disgusting!!!!...never staying there again!!!
Stayed 1 night in Apr 2022
Response from Lia on May 6, 2022
Dear Guest! We apologize about the cleanliness of your room. I have alerted our maintenance and housekeeping teams to the importance of your concerns and that we can correct this for future stays. We look forward to your next visit.

2/10 Terrible

Bailee

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Apr 2022

10/10 Excellent

Laura

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great at this hotel. Just a charming place. The best stay ever.
Stayed 1 night in Apr 2022
Response from Lucy Paige on Apr 28, 2022
Dear Guest, Thank you for taking the time to share your feedback with us. We are very happy to see you had a great stay. We thank you for sharing and cannot wait to see you return!

2/10 Terrible

Robert

Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is a dump. The door jambs are rusting out and have no latch plates. We found a dead bug in the bathroom. The furniture is worn and stained. The guy at the front desk had no idea about hotel policies. DO NOT STAY HERE.
Stayed 1 night in Apr 2022
Response from Lucy Paige on Apr 28, 2022
Dear guest, We do apologize for your unfortunate experience. We understand the property may not be up to your expectations but we take utmost care in the best possible ways for no harm comes to our guests. We acknowledge that we cannot get it right all of the time but would hope that when we make a mistake, we really try to rectify it during the guests' stay or ensure to fix it for the future.

4/10 Poor

KIMBERLY, ponca city

Disliked: Cleanliness
Stayed 1 night in Apr 2022

10/10 Excellent

Cecilia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice and welcoming. Clean room. The bed was comfortable. Amenities are excellent!
Stayed 1 night in Apr 2022
Response from Lucy Paige on Apr 19, 2022
Dear Guest, We are so grateful for your feedback on your stay with us. It would be our pleasure to welcome you back again soon. Thank you!

10/10 Excellent

bailey

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with a nice place. Everything was great at this hotel. It was even better than expected.
Stayed 1 night in Apr 2022
Response from Lucy Paige on Apr 10, 2022
Dear Guest, Thank you for your kind words about our hotel. We truly enjoy seeing feedback like yours. Thank you again for sharing and we hope to see you again.

2/10 Terrible

Marcy

Disliked: Cleanliness, property conditions & facilities, room comfort
Too filthy for free
It was nasty, dirty and it had bed bugs, so we didn't stay.
Stayed 1 night in Apr 2022
Response from Lucy Paige on Apr 10, 2022
Dear Guest, We do apologize for your unfortunate experience. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management.

4/10 Poor

Rick

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible the hotel was trash looked nothing like the picture or quality.
Stayed 1 night in Apr 2022
Response from Lucy Paige on Apr 3, 2022
Dear Guest, We apologize for your bad experience. I have forwarded your feed to our Manager and will certainly look at all ways we might improve to provide you with an even better experience during your next visit.

10/10 Excellent

Isaac

Traveled with family and small children, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great at the hotel. Budget friendly. Highly recommended to others.
Stayed 1 night in Mar 2022
Response from Lucy Paige on Mar 30, 2022
Dear Guest, Thank you for taking a moment to share such awesome feedback with us regarding your most recent stay. We truly enjoy seeing feedback like yours and We hope to see you again.