Lobby

Opiniones de Wyndham Garden Williamsburg Busch Gardens Area

3 out of 5
Wyndham Garden Williamsburg Busch Gardens Area
201 Water Country Pkwy, Williamsburg, VA

Opiniones

6.8
Puntuación de 10, es decir, Excelente. Basada en 399 de 1435 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 343 de 1435 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 283 de 1435 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 208 de 1435 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 202 de 1435 opiniones" "

6.6/10

Limpieza

7.8/10

Servicio y personal

6.2/10

Servicios

6.4/10

Condiciones de la propiedad

7.0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Wilfredo

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Yo la encuentro muy bien, mejor de lo que me esperaba, o sea, superó mis expectativas. Lo recomiendo. Deberían trabajar mejor los alrededores, parking y jardines etc
Se hospedó 3 noches en agosto de 2023
Respuesta de Guest Services, el 4 sept. 2023
Thank you for the review. We are glad you enjoyed your stay and hope to see you again on your next visit to the area.

10/10 Excelente

Claudia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en agosto de 2023
Respuesta de Guest Services, el 9 ago. 2023
Thank you for the review. We are so glad you enjoyed your stay and hope to see you again in the future.

6/10 Aceptable

D

Viaje familiar con niños
Le gustó: Servicio y personal
No le gustó: Limpieza
Close to parks
Se hospedó 3 noches en agosto de 2023
Respuesta de Guest Services, el 9 ago. 2023
Thank you for the review. We are glad you enjoyed your stay and hope you can give us the opportunity to give you an even better experience moving forward.

8/10 Bueno

Omar

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en julio de 2023
Respuesta de Guest Services, el 16 jul. 2023
Thank you for the review. We are glad you enjoyed your stay with us and hope to be able to give you an even better experience in the future.

6/10 Aceptable

Claudia

Viaje familiar con niños
Le gustó: Servicio y personal
No le gustó: Limpieza
Bonito servicio del personal muy amables pero el problema fue en la habitación la puerta del baño no servía y había una cucaracha muerta en las sábanas
Se hospedó 1 noche en junio de 2023
Respuesta de Guest Services, el 17 jun. 2023
Thank you for the review. We apologize about your poor experience and will use this feedback moving forward.

8/10 Bueno

Jhovanny

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Fue una tarde agradable en el hotel
Se hospedó 1 noche en marzo de 2023
Respuesta de Front Desk Staff, el 21 mar. 2023
Gracias por la revisión Nos alegra que haya disfrutado de su estancia en el hotel y esperamos volver a verle en el futuro.

10/10 Excelente

Esperanza, smithfield

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything was great
Se hospedó 1 noche en noviembre de 2021

2/10 Terrible

Cliente verificado

Viaje en grupo
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Sabanas con sangre en la habitacion Inconcebible !
Se hospedó 1 noche en agosto de 2021

8/10 Bueno

Maria

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en julio de 2021

10/10 Excelente

Alba

Se hospedó 1 noche en julio de 2021
Respuesta de Management, el 18 ago. 2021
Thanks for staying with us. We appreciate your feedback!

10/10 Excelente

Angelica

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Súper recomendable
Fue una noche excelente solo estábamos de paso y no pudimos disfrutar más del hotel pero en general está muy One. Buenas camas y almohadas. Yo excelente.
Se hospedó 1 noche en mayo de 2021

6/10 Aceptable

Arieana

Viaje de negocios, Viaje familiar, Viaje familiar con niños
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
I wasn’t upset about them remodeling, it didn’t affect the rooms. But when it came to the room, it was stuffy and extremely warm with the air conditioning on we all woke up feeling like we were Getting sick. The beds weren’t comfy me and the husband are aching bad from them. We also woke up to a bunch of ants in our room which freaked me out because I don’t like bugs indoors. I didn’t complain to the property directly because they were extremely sweet, and we were just exhausted.
Se hospedó 1 noche en mayo de 2024
Respuesta de Guest Services, el 13 may. 2024
Thank you for the review. We are sorry your stay was not as good as it should have been and we appreciate the feedback which will be used moving forward. In the future we do advise reporting directly to staff so that the problems can be corrected before the end of your stay.

2/10 Terrible

Fernando

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Dirty place
Se hospedó 2 noches en mayo de 2024
Respuesta de Guest Services, el 13 may. 2024
We deeply apologize about the poor experience you had at this location cleanliness wise and we appreciate the feedback. We are currently under renovations and apologize about any issues this may have caused regarding the cleanliness of the property. We hope you can give us the opportunity to do better moving forward.

8/10 Bueno

Emily

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I have stayed here twice and I plan to stay again while visiting Bush Gardens, staff is very friendly and helpful. continental breakfast was fresh, hot and delicious.
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Services, el 10 may. 2024
Thank you for the review. We are glad you enjoyed your stay and hope to see you again in the future.

4/10 Malo

David, Topeka

Viaje de negocios
The hotel is under construction, and construction workers are in the way. For example, the elevator door opened and there was a ladder with someone on it, blocking my way out. The WiFi was really slow and worked about half the time. Couldn’t use all the doors because of construction. I had to check in and out of the hotel using my phone because their computer system was down. However, the staff were nice!
Se hospedó 2 noches en mayo de 2024
Respuesta de Guest Services, el 10 may. 2024
Thank you for the review. We deeply apologize about the issues you experienced regarding the renovations and we hope to give you a better stay in the future once they are complete.

6/10 Aceptable

Amanda

No le gustó: Condiciones de la propiedad
Turns out this property was recently acquired by Wyndham and is very much under renovation. It’s fine for one night but I’m glad I only paid $50 with hotel points
Se hospedó 1 noche en mayo de 2024
Respuesta de Guest Services, el 5 may. 2024
Thank you for the review. We deeply apologize about any issues you experienced due to our renovations and hope you can give us the opportunity to do better in the future.

6/10 Aceptable

Janine Adrian

Viaje de negocios
No le gustó: Servicio y personal y condiciones de la propiedad
They are currently undergoing renovations that I was unaware of. Much of the property is in disarray and torn up inside but the outside looks ok.
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Services, el 24 abr. 2024
Thank you for the review. We are sorry your stay was not as good as it should have been due to our renovations and we hope you can give us the opportunity to do better in the future once they are complete.

6/10 Aceptable

Michele

Viaje con mascota, Viaje familiar
Le gustó: Servicio y personal
There was remodeling going on so the property was not very clean.
Se hospedó 2 noches en abril de 2024
Respuesta de Guest Services, el 19 abr. 2024
Thank you for the review. We are sorry your stay was not as good as it should have been due to the renovations and we hope you can give us the opportunity to do better in the future.

2/10 Terrible

Danielle

Se hospedó 1 noche en abril de 2024
Respuesta de Guest Services, el 24 abr. 2024
We are so sorry your stay was not as good as it should have been and we appreciate the feedback. We hope you can give us the opportunity to do better in the future.

10/10 Excelente

Heather

Se hospedó 1 noche en marzo de 2024
Respuesta de Guest Services, el 20 abr. 2024
Thank you for the review. We are so glad you enjoyed your stay and hope to see you again on your next visit to the area.

6/10 Aceptable

Sommer

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Entire property under construction. I was not expecting this. Building is definitely old
Se hospedó 1 noche en marzo de 2024
Respuesta de Guest Services, el 31 mar. 2024
Thank you for the review. We appreciate the feedback and can assure you that any work being done in the hotel is to update the building and bring it to a higher standard. We appreciate the feedback and can assure you no facilities are closed on property due to work being done. We hope you can get the opportunity to stay with us again in the future.

2/10 Terrible

Brandon

Viaje en grupo
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Prejudice towards me. I'm a mixed black and white American man and i did not feel welcome at this hotel. They're primarily Arab and Indian people. They kept looking at me not in a friendly way and assumed i was not a tenant. I will never come to this location again. The building is still being worked on and they offer nothing to their guest.
Se hospedó 1 noche en marzo de 2024

2/10 Terrible

tayfun

Viaje familiar
No le gustó: Limpieza
AC and TV was not working
Se hospedó 1 noche en marzo de 2024
Respuesta de Guest Services, el 30 mar. 2024
We deeply apologize about your poor maintenance experience and encourage you to inform staff during your stay regarding issues so they can be resolved. We hope you can give us the opportunity to do better in the future.

4/10 Malo

Michelle

Se hospedó 2 noches en marzo de 2024
Respuesta de Guest Services, el 30 mar. 2024
Thank you for the review. We are sorry your stay was not as good as it should have been and hope to give you a better experience in the future.

4/10 Malo

William

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en marzo de 2024
Respuesta de Guest Services, el 27 mar. 2024
Thank you for the review. We are so sorry to hear your stay did not end well and we appreciate the feedback. We hope you can give us the opportunity to do better in the future.

8/10 Bueno

Minsiss

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios
No le gustó: Condiciones de la propiedad
Very nice person who checked us in. Loved our room. Only thing I wish , was for an indoor pool. And things looked a little off because of remodeling construction but it was good overall.
Se hospedó 1 noche en marzo de 2024
Respuesta de Guest Services, el 26 mar. 2024
Thank you for the review. We are glad you enjoyed your stay with us and hope to give you an even better experience in the future.

6/10 Aceptable

Rogger

Viaje en grupo
Le gustó: Servicio y personal
Lobby is kind of shocking but the rooms are solid and worth the money paid.
Se hospedó 1 noche en marzo de 2024
Respuesta de Guest Services, el 26 mar. 2024
Thank you for the review. We appreciate the feedback and hope you can give us the opportunity to provide you with an even better experience moving forward.

4/10 Malo

Sandi

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
They were in the middle of renovations no one told us about. Check in lady was rude. Lots of trash and debris in parkinglot. Would not recommend.
Se hospedó 3 noches en febrero de 2024
Respuesta de Guest Services, el 26 mar. 2024
We deeply apologize about the poor experience and appreciate the feedback. We hope you can give us the opportunity to provide you with a better experience in the future.

10/10 Excelente

UTAM

Le gustó: Servicio y personal
Very convenient and inexpensive
Se hospedó 1 noche en febrero de 2024
Respuesta de Guest Services, el 21 mar. 2024
Thank you for the review. We are so glad you enjoyed your stay with us and appreciate the feedback. We hope you get the opportunity to stay with us again in the future.

4/10 Malo

Dennisa

Viaje familiar
No le gustó: Condiciones de la propiedad
Under renovation, makes your stay feel bad and the hotel rooms are pretty outdated
Se hospedó 2 noches en marzo de 2024
Respuesta de Guest Services, el 17 mar. 2024
Thank you for the review. We deeply apologize about the poor experience you had at this location and appreciate the feedback. We will use the comments moving forward to help prevent any issues in the future. We hope you can give us the opportunity to do better.

10/10 Excelente

Brittany

Se hospedó 2 noches en febrero de 2024
Respuesta de Guest Services, el 27 mar. 2024
Thank you for the review. We are so glad you enjoyed your stay with us and hope you get the opportunity to visit us again in the future.

2/10 Terrible

June

Viaje en pareja
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Horrible experience.
Se hospedó 7 noches en febrero de 2024
Respuesta de Guest Services, el 5 mar. 2024
We deeply apologize about your poor experience and can assure you this is not our standard. We hope you can give us the opportunity to do better moving forward.

4/10 Malo

Jennifer

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I should have known for a $60 stay. The hotel is in a state of construction- everywhere. The room is old, tv doesn’t work unless you go ask the clerk how to use it, because the front desk phone doesn’t work- mirror had toothpaste splatters, sink and tub were ewww. I don’t normally complain- but this was uncomfortable. Breakfast was nearly nothing- coffee tasted like pot had not been cleaned out in forever.
Se hospedó 1 noche en febrero de 2024
Respuesta de Guest Services, el 27 feb. 2024
We deeply apologize about the poor experience at this location and appreciate the feedback. We will use your comments to help prevent and correct the issues you experienced moving forward. We do hope you can give us the opportunity to do better in the future.

6/10 Aceptable

Carla

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I understand that the hotel is under renovation but the cleanliness was very poor. At the entrance of the room, it was a mess the only good thing was that the room was clean
Se hospedó 1 noche en febrero de 2024
Respuesta de Guest Services, el 26 feb. 2024
Thank you for the review. We deeply apologize about the poor experience and hope you can give us the opportunity to do better moving forward.

2/10 Terrible

Kris

No le gustó: Limpieza y condiciones de la propiedad
The hotel was going through renovations which I was unaware. Inside smells like heavy smoke and the breakfast is a joke. Never again.
Se hospedó 2 noches en febrero de 2024
Respuesta de Guest Services, el 26 feb. 2024
Thank you for the review. We deeply apologize about the poor experience you had at this location and will use the feedback to resolve the problems you experienced moving forward. We hope you can give us the opportunity to do better in the future.

6/10 Aceptable

Jennifer

Le gustó: Limpieza y servicio y personal
Quiet setting, convenient. Remodeling, breakfast was pretty basic.
Se hospedó 2 noches en febrero de 2024
Respuesta de Guest Services, el 25 feb. 2024
Thank you for the review. We are glad you enjoyed your stay and appreciate the feedback. We hope to see you again in the future for an even better experience.

6/10 Aceptable

Cliente verificado

Viaje de negocios
Le gustó: Comodidad de las habitaciones
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Guest Services, el 23 feb. 2024
Thank you for the feedback. We apologize that your stay was not as good as it should have been and hope you can give us the chance to do better moving forward.

4/10 Malo

Anne

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Servicios y condiciones de la propiedad
Very minimal breakfast. Unaware hotel undergoing massive reno. Shower had minimal water flow and no pressure.
Se hospedó 1 noche en febrero de 2024
Respuesta de Guest Services, el 23 feb. 2024
Thank you for the review. We deeply apologize about the poor stay you had and appreciate the feedback which will be used to correct the issues you experienced moving forward. We hope you can give us the opportunity to do better in the future.

8/10 Bueno

Terence

Se hospedó 1 noche en febrero de 2024
Respuesta de Guest Services, el 23 feb. 2024
Thank you for the review. We are glad you enjoyed your stay and hope to see you again for an even better experience in the future.

6/10 Aceptable

Cliente verificado

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
I stay at Wyndham hotels a lot and usually have very pleasant experiences. I always seem to book at a good price for a nice, decent facility. This one was under renovation and i wasn't aware. It was a bit disappointing because the workout room was small and the equipment wasn't in great shape. For breakfast, there were only bagels, bread for toast, yogurt, and some apples. The coffee wasn't really good and actually had a bunch of grounds in it. It was not the worst experience ever but it wasn't the Wyndham that I'm used to.
Se hospedó 2 noches en febrero de 2024
Respuesta de Guest Services, el 18 feb. 2024
Thank you for the review. We apologize about the poor experience and appreciate the feedback which will be used moving forward to help create a better stay for our guests. We hope you can give us the opportunity to do better in the future.

4/10 Malo

PamRick

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Guest Services, el 18 feb. 2024
Thank you for the review. We apologize about the poor experience and will use the feedback moving forward.

2/10 Terrible

Yahaira

Viaje familiar con niños
No le gustó: Servicios
It was terrible the breakfast in the morning were not replenished. Got woken up to a fire alarm and had to wake up and go outside. Then I was stuck in the elevator for 20 minutes had to call 911 to have fire company come out because staff didn’t seem like they were too concerned of getting me out then when I did get out everyone went about there day didn’t check on me to see if I was ok or anything just disregarded what just happened.
Se hospedó 3 noches en febrero de 2024
Respuesta de Guest Services, el 18 feb. 2024
Thank you for the review. We deeply apologize about the issues you experienced and can assure you this is not our standard. We will use the feedback to address the issues you experienced. Employees were in the process of getting you out from the floor above you and succeeded in this as the fire department arrived. An employee did speak to you in the lobby after the fact but unfortunately could not follow up past that due to not knowing your room number at the time of the incident. We will use the feedback provided to update our training regarding the matter and adjust our policies. Once again we deeply apologize about the incident and will use the feedback moving forward.

4/10 Malo

Kathleen

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Disappointing stay
Service was fine and the room was clean. That’s the only positive I have. First off, they’re remodeling. Had I known that, I would have picked a different hotel. Two, the room seemed to be equipped with the cheapest possible options. The metal bed frame screeched with every move, the pillows were thin and hard. The TV had a very poor picture quality and even the toiletries were of a very low quality. I was holding out on giving a bad review based on the free breakfast - which was advertised to be a “hot breakfast” with eggs, bacon, waffles, etc. Imagine mine and my 7 year old’s disappointment when breakfast was cereal and bagels with no cream cheese. I also observed the person re-stocking the bread for toast holding an armful of sliced bread while wearing no gloves. We stuck to cereal after that. Overall a very disappointing stay and I will definitely not be picking this hotel again.
Se hospedó 1 noche en febrero de 2024
Respuesta de Guest Services, el 12 feb. 2024
We deeply apologize about the poor experience and the issues you had at this location. We will address the issues directly at property and hope you can give us the opportunity to do better in the future.

4/10 Malo

Donna

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Never again...to many other options in area
We specifically utilized this hotel due to their "breakfast" boasting but quickly learned, the 1st morning, that due to their on-going renovation, breakfast was limited to a foam bowel and cereal. Staff reported that this had been updated on the websites but we showed them it had not. The whole hotel is currently a mess with, what appears, construction workers living there while they rebuild the building. Every time we walked in we were redirected to a new pathway to get to our rooms. We did sight the construction workers drinking beer one afternoon as we returned. I'm assuming it should be nice when they finish, but probably not the place to stay at currently. Hopefully our newly renovated room will not be their final product as our sheets had stains all over them; the flooring was a tad short for the room, electrical outlets were loose, the bed was like sleeping on a rock, the pillows were extremely flat, etc, etc. We travel often, and never provide such a negative review, as we feel we can stay in most places without complaints, but not one time did we see a manager or were we provided with any alternatives to staying in a cleaner room: we had rented multiple rooms and other family members stated their's were actually worse than ours. Currently we say stay at your own risk....hopefully it will improve.
Se hospedó 3 noches en enero de 2024
Respuesta de Guest Services, el 12 feb. 2024
We deeply apologize about the poor experience you had at our location. We appreciate the feedback and will use it to address the issues you experienced moving forward. We hope you can give us the opportunity to do better in the future.

6/10 Aceptable

Anne

Viaje de negocios
Front desk people were very friendly. The hotel was under construction. Vending machines were empty. Room had crumbs on shelves and on floor. Halls smelled like weed. It is a close 5-10 minute drive to restaurants.
Se hospedó 2 noches en enero de 2024
Respuesta de Guest Services, el 4 feb. 2024
Thank you for the review. We deeply apologize about the poor experience and we appreciate the feedback. We hope you can give us the opportunity to give you a better experience moving forward.

10/10 Excelente

Pete

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great service, clean room, professional yet personable staff. Always ready to accommodate!
Se hospedó 1 noche en enero de 2024
Respuesta de Guest Services, el 27 ene. 2024
Thank you for the review. We are so glad to hear you enjoyed your stay with us and hope to give you an even better experience in the future.

10/10 Excelente

Pete

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Guest Services, el 27 ene. 2024
Thank you for the review. We are glad you enjoyed your stay and hope to see you again in the future.

8/10 Bueno

Versal

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en enero de 2024
Respuesta de Guest Services, el 20 ene. 2024
Thank you for the review. We are glad you enjoyed your stay and hope to see you again in the future.

10/10 Excelente

Jason

Le gustó: Limpieza y servicios
Se hospedó 6 noches en enero de 2024
Respuesta de Guest Services, el 20 ene. 2024
Thank you for the review. We are glad you had such an enjoyable experience at our location and hope to see you again in the future.

10/10 Excelente

Tamika

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was a fast check in and I loved that the water was hot, room heat was cozy and it was a microwave even though I didn’t use it
Se hospedó 1 noche en enero de 2024
Respuesta de Guest Services, el 13 ene. 2024
Thank you for the review. We are so glad you enjoyed your stay with us and hope to see you again in the future.