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Reviews of The Rose and Crown Hotel

3.5 out of 5
The Rose and Crown Hotel
23 - 24 Market Place, Wisbech, England

Reviews

6.6
Rating 10 - Excellent. 29 out of 156 reviews" "
Rating 8 - Good. 44 out of 156 reviews" "
Rating 6 - Okay. 41 out of 156 reviews" "
Rating 4 - Poor. 21 out of 156 reviews" "
Rating 2 - Terrible. 21 out of 156 reviews" "

6.8/10

Cleanliness

7.6/10

Staff & service

6.2/10

Amenities

6.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

Claire

Traveled with family and small children
Liked: Staff & service
Lovely hotel, staff were very helpful and friendly,room bit outdated, but the hotel decor was oldie worldy which i love that.
Stayed 1 night in May 2024

10/10 Excellent

Stuart

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming
Stayed 1 night in May 2024

8/10 Good

Nicolas

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024

2/10 Terrible

Volkan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

2/10 Terrible

Graham

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in my opinion not fit to sleep in. The carpet and surfaces were dirty, and the mattress was covered in stains. We tried another room which turned out to be the same. So we decided not to stay and left.
Stayed 2 nights in Apr 2024

2/10 Terrible

Stephanie

Disliked: Cleanliness, staff & service, property conditions & facilities
Area seems unsafe, hotel rooms not cleaned, don't even think the bedding had been changed, rubbish on floors, half used toiletries, no toilet rolls, bins not emptied
Stayed 2 nights in Apr 2024

4/10 Poor

Audrius

Traveled with group
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
3-10
Stayed 3 nights in Mar 2024

10/10 Excellent

Jake

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very warm welcome and staff was very amazing.
Stayed 2 nights in Mar 2024

6/10 Okay

Mat

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Underwhelming
Reasonably comfortable room. Disappointing that no bar service or hot breakfast was available. Woken up at 1:30 am by a security guard trying to kick down a door for guests locked out of their room!
Stayed 2 nights in Sep 2022

6/10 Okay

Gary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mario
Hotel was old but lovely But with no food or Bar available not much good as a Hotel only good thing to say Mario the Manager outstanding.
Stayed 2 nights in Aug 2022

10/10 Excellent

Jenny

Liked: Staff & service, property conditions & facilities, room comfort
A happy hotel stay whilst at a local concert.
We had a lovely stay at the Rose and Crown. The staff are really friendly and very helpful. Everything was as expected and needed. It is a very old hotel which made it an interesting building to stay in.
Stayed 1 night in Aug 2022

8/10 Good

ISABELLE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

8/10 Good

Christina

Traveled with family
Liked: Staff & service, room comfort
Wisbech
Our room wasn't cleaned during our 3 day stay stay and we had to ask for more toilet rolls and toiletries. Just used the hotel as an overnighter really as no food or alcohol on the premises. However the Italian gentlemen on the front desk was very welcoming and made our stay very pleasant. Understand there is a staffing problem.
Stayed 3 nights in Jul 2022

6/10 Okay

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities
No.Bar meals had to be booked well in advance. Didn't get room which was reserved we made the best of our stay. Staff were helpful and professional only one member of staff
Stayed 1 night in Jul 2022

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Photos do not reflect the true state of the hotel
Room was not clean, torn tissue all over the floor, shower and toilet not clean. No pillowcases provided had to ask for them. The photos are not a true reflection of the state of the hotel. Staff were friedly and helpful, we did not eat here so cannot comment on breakfast.
Stayed 1 night in May 2022
Response from Rose & Crown Management on Jun 11, 2022
Thank you for your review, it was much appreciated. We're sorry that you felt the photos were not a true reflection of the hotel. Its a shame that you choose to remain anonymous as we are unable to check which room you were in, so that we could ascertain which of our housekeepers were responsible for your room prior to and during your stay. With regards to breakfast, we do not currently serve this therefore you wouldn't have had the opportunity to try it. Kind regards, The Rose & Crown Hotel Management Team

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
I found the hotel general appearance to be shabby
Stayed 1 night in May 2022
Response from Rose & Crown Management on Jun 11, 2022
Many thanks for your review. Its disappointing that you chose to be anonymous as we are unable to ascertain when you stayed with us. We were sorry to read that you found the hotels general appearance to be shabby, this is something which we hope to rectify in the future. Kind regards, The Rose & Crown Management Team

10/10 Excellent

Neil

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Last hotel standing
Reception staff were excellent as were the night staff. The hotel is amazing, historic beauty. The hotel rooms could be cleaner, but the bedding was fresh and clean as were the towels. All in all it was a great stay in a town that has very little to offer. Great location central for what I needed. Hopefully this last hotel in Wisbech will remain a hotel, so many historic buildings in the area have already gone and all its doing is adding final insult to an already failing market town.
Stayed 2 nights in May 2022
Response from Rose & Crown Management on May 26, 2022
Thank you for your amazing review Neil. We always love reading how much our guests enjoyed their stay with us. We were pleased that you found the bedding and other linen to be fresh and clean. We hope to be around for many more years. Kind regards, The Rose & Crown Hotel Management Team

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities
The Unhappy one.
Hotel Was fine, cleanliness very poor rooms poorly decorated one coat of paint , parts not painted breakfast poor no English breakfast, had continental BUT cereals looked stale no fruite to go with yoghurt only dusty apples so se had toast, manger was always moaning about staff and violence and crime in Wisbech center we don't see any, he was telling the few guests he had the same story Hotel needs revamp and new Manager his heart is not in the job , kept blaming staff for every thing in stead of training property I stay will stay again if up graded and new management.
Stayed 2 nights in Apr 2022
Response from Rose & Crown Management on May 6, 2022
Thank you for your review. We appreciate that you have taken the time to detail the experience that you had whilst staying at the hotel. The hotel does indeed need some TLC, particularly within the rooms, as has been shown by the picture you attached and the fact you stated that parts of the room not painted. Can I request that you inform us of the room number which you stayed in so we can alert our maintenance team to the broken toilet seat so it can be replaced. I'd like to take this opportunity apologise wholeheartedly to you for your personal experience and hope to welcome you back in the future. Kind Regards, The Rose & Crown Hotel Management Team

6/10 Okay

Tabitha

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Needed updating
It was last minute so was pleased to get a room and the receptionist was very polite and helpful however the room itself was basic it was clean but there was no bath plug the curtains were attempting to break free and when I say dated it would refer to the electrical maintenance.
Stayed 1 night in Mar 2022
Response from Louise on Mar 29, 2022
Good Afternoon Tabitha, We appreciate your in depth feedback and have passed the maintenance issues to both our housekeeping and maintenance teams so that these can be rectified. With regards to the electrical PAT testing, we are due to have the electric company come in April 2022 to carry these out. Many thanks, Louise Daytime Duty Manager

8/10 Good

Rob

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed the stay room was a good size
Stayed 1 night in Sep 2021
Response from Mario on Jan 23, 2022
Thank you very much for your review !!

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good. Room very spacious, bed very comfortable
Stayed 2 nights in Oct 2021
Response from Louise on Mar 29, 2022
Thankyou for your review, it was very much appreciated. We were pleased to read that you found the room to be spacious and the bed to be very comfortable.

6/10 Okay

Donovan

Stayed 1 night in Oct 2021
Response from Louise on Mar 29, 2022
Thanks for your 6 out of 10 review. It was very much appreciated.

2/10 Terrible

Ridwan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Louise on Apr 7, 2022
Thank you for your review. We were disappointed to only receive 2 out of 10, especially as you hadn't left any other feedback so that we could address any issues which you experienced during your stay at the hotel. Kind regards, The Rose & Crown Hotel Management Team

4/10 Poor

Jane

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The property was a listed Georgian property (1601), which was a fantastic, quirky building, steeped in history and could have been the most amazing hotel. Sadly it was not! The bedroom walls needed painting, there were cobwebs all over the place, the carpet needed vacuuming, the curtains were stained and there were leaks in the ceiling. There was a pool of water on the floor of the bathroom coming from a leak in the ceiling. We only had one cup provided for a cup of tea and only two sachets of milk, which meant that we could only have one drink between two of us. On a more positive note the bedding was clean and the receptionist was professional and friendly. I feel very disappointed that I paid so much money for such an unpleasant experience. It is such a shame.
Stayed 1 night in Sep 2021

4/10 Poor

Mark

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Very poor
Bedroom was unclean - carpet needed vacuuming, dead flies in the bathroom and window sills so you’d have to question how COVID safe it was. External noise was horrendous (needs double or triple glazing) Food was OK except no cooked option at breakfast. Bathroom needed re-grouting and re-sealing to get rid of dirty marks.
Stayed 1 night in Sep 2021

4/10 Poor

J A J P

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Mixed service
Lovely old hotel. Day-time service good. Evening service poor and unhelpful. Continental Breakfast only, with limited options.
Stayed 2 nights in Sep 2021

2/10 Terrible

Tony

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nothing like the photos
The photos used for the rooms are wrong . We booked a superior room for £119 . We got a lower grade room . When I questioned this I was told photos were wrong . I pointed out the photos of the room we actually got was on a £79 room he told me I was wrong Hotels have made the mistake . The room smelt and it needed a good vacuum . The manager didn’t care as he said the hotel was up for sale . The walls were marked in the room . The whole place seemed very tired .
Stayed 1 night in Sep 2021

2/10 Terrible

Gareth

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel ive been in. Not clean!
Stayed 1 night in Sep 2021

10/10 Excellent

Peter

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Lovely manager, very helpful , but hotel is tired and needs investment. Also we booked specifically to use a voucher for a cream tea, but found that due to a staffing error this was not available, so overnight stay and four-hour round trip were wasted.
Stayed 1 night in Sep 2021

10/10 Excellent

Paul

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean tidy overall very nice hotel
Stayed 1 night in Aug 2021

2/10 Terrible

Emmanuel

Disliked: Cleanliness, property conditions & facilities
Bed cover was badly stained I have picture to prove reception also said it was unexectable and pointed out that carpet was also dirty
Stayed 1 night in Aug 2021

4/10 Poor

Ian

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Aug 2021

2/10 Terrible

Jay

Traveled with group
Disliked: Cleanliness
Property is ancient and poorly maintained throughout. Crime ridden area and I could not leave the safety of the hotel’s security and cctv; there is nothing “quaint village” about it. Don’t let Wikipedia fool you this is no Market town. Its hell. The £75 rooms were sold out and the only two rooms left were the upgraded “superior” rooms at £120 each. One of the rooms smelt of mould so bad it was literally a health issue to stay there. Luckily they refunded the money for one of the rooms and my friend drive another 30 miles to another hotel! I was informed by staff the property was used as a homeless shelter during the pandemic in 2020 and, although nobel, it smelled like it. You just feel gross all over having stayed there and believe me it was out of necessity (last room in all of east anglia and it was late at night). I slept fully clothed lying there waiting for daylight.
Stayed 1 night in Aug 2021

2/10 Terrible

mark

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
We decided not to stay at the hotel after checking. I fully understand this is a very old hotel doesn’t warranty the piece. It’s needs a lot of work.
Stayed 1 night in Aug 2021
Response from Mario on Apr 7, 2022
Thank you for your review Mark. We were sorry to see that you choose not to stay at the hotel. We have been carrying out works to the hotel since your review and hope that you'll return to the hotel in the future. Kind regards, The Rose & Crown Hotel Management Team

10/10 Excellent

Paul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Lovely hotel situated in the centre with free parking too
Stayed 1 night in Aug 2021

2/10 Terrible

Lukas

Stayed 3 nights in Aug 2021

2/10 Terrible

shaun

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
dirty
the room was disgusting, dirty and very dated. i would like a refund if at all possible. Very disappointed this hotel should be closed down. The photo i enclose is only one of many which demonstrates how disgusting the room was
Stayed 2 nights in Aug 2021
Response from Mario on Apr 7, 2022
Thank you for your review Shaun. We appreciate you bring to our attention the cleanliness levels with regards to the phones which are supplied in all our rooms. As a result of your review we have implemented new measures in which all phones are to be wiped down by the housekeeping team after every guest, thereby ensuring that the rooms are kept up to a high standard. We were sorry to read that you found the room to be disgusting and dated and your comments have been shared with our housekeepers. Kind regards, The Rose & Crown Management Team

6/10 Okay

Verified traveler

Made a genuine mistake and booked the rose and crown in the wrong area , yes it was my fault but take a booking fee Not the whole cost .
Stayed 1 night in Aug 2021

6/10 Okay

Simon

Business traveler
Liked: Staff & service, room comfort
One Night Stay
The hotel itself is lovely and the food was good, unfortunyly due to a lack of staff it is
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Amenities
The hotel manager I think was very king and welcoming. The shower is not brilliant, it’s either really hot or really cold with no in between
Stayed 1 night in Aug 2021

4/10 Poor

Verified traveler

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The whole hotel was a little grubby. Dirty encrusted carpet around the bed, the paint work was slightly shabby and gaining entry after 10pm was a chore. No hand soap in the bathroom which itself was damp and grubby. In short the whole place needs a spruce up and dragging in the 20th century.
Stayed 2 nights in Jul 2021

6/10 Okay

Verified traveler

Liked: Staff & service
Decent
Decent enough, manager was very helpful and accommodating. Hotel is just a bit dated and room was falling apart. Single bed was very small. I think for £60 a night, they need a few improvements.
Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Where do I begin. Amazing, lovely photos displayed on the website. Thought what a bargain. Upon arriving at the hotel, was greeted by reception which was not correctly signposted always a great start. I thought no this place has character lets see what it is about. Paid for the room then received the room key room 401 the hotel suite here we go! When we entered the room we noticed how the carpet had marks and the dust and bits were everywhere. I then proceeded to do a quick walk around the room to see how bad can first impressions be - maybe the dust is part of the hotel and what they sell to their customers on a full experience. The following is what I found in the next 3 mins all of which the gentleman at reception refuses to accept - but I have pictures my good sir! 1. The remains of a rolled-up cigarette by the window on the right-hand side of the bed. 2. a tubberware lid on the left-hand side of the dresser just sat there - wow the cleaners must have been having a lovely packed lunch in here! 3. A rusty screw on top of the bath - I just love rusty screws laying around 4. the bath side coming off the bath sticking out into the bathroom well that was interesting. 5. Oh and there was a toilet at the top of the stairs on your left - do not enter! DISGUSTING! An expereince to say the least! I'd rather sleep in the street. Do not buy the pictures it is disgusting oh and currently my refund is under review by the owner. Just shut it DOWN Go Crown Lodge Hotel!!!
Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The first room they went to put me in had been broken into and used, apparently by one of homeless people the hotel was being paid to accommodate. The room they put me in next was a normal room and not a suite(which is what I booked). The cleanliness of the room was absolutely discusting. The throw over the foot of the bed and the two throw pillows were dirty and stained, the floor hadn't been hovered in a long time and there was dirt all over the floor in both the bedroom and bathroom, the light switches for the lamps had about 10 years worth of dirt and grime on them, and the bathroom wasn't far off of looking like something out of horror movie with the toilet being stained and nasty and the whole thing being tarnished and run down. I seriously considered leaving and sleeping in my car but ended up sleeping fully clothed above the covers and leaving first thing in the morning. The only good thing about this place was the service, the guy at the front desk was very kind and friendly, and very apologetic when the first room turned out the way that it did.
Stayed 1 night in May 2021

8/10 Good

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Pleasant helpful manager. Nice big room in 400 year old building. Has character. Bed clean and comfy. A little attention is needed to detail. Shower is small and rubbish. Floor not particularly clean. Stain on carpet; looks like candle wax. But, important bits are OK. On Market Place. Good position for everything. Historic buildings, the river andWetherspoons!
Stayed 1 night in Jun 2021

6/10 Okay

David

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2021

6/10 Okay

William

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Needs some TLC
Mario the manager was excellent and attentive. The venue it self needs some serious TLC. They had only been open a week so i am sure it will improve.
Stayed 1 night in May 2021

4/10 Poor

Darren

Business traveler
Liked: Room comfort
Disliked: Staff & service
Not the best.
Check in was very slow and not pleaseant. Staff read out a list of must do's & Don'ts which was a little bit too authoritarian. Advised that strictly no food or drink allowed in rooms, this is not a good service. Room booked advised there was a view - Rear of hotel brick wall and pitched roof. There were only 2 rooms taken as well !
Stayed 1 night in Nov 2020

8/10 Good

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Hotel Manager on Mar 25, 2020
Thank you for your positive feedback we look forward to seeing you again James

10/10 Excellent

Andre

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fairly priced , matress and bed linneing were confortable.
Stayed 1 night in Mar 2020
Response from Manager on Mar 24, 2020
Thank you for your great review we look forward to welcoming you again