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Reviews of Serene river-view condo with in-room jetted tub & two fireplaces

Serene river-view condo with in-room jetted tub & two fireplaces
Wisconsin Dells, WI

Reviews

8.2

Very Good

Rating 10 - Excellent. 5 out of 13 reviews" "
Rating 8 - Good. 5 out of 13 reviews" "
Rating 6 - Okay. 2 out of 13 reviews" "
Rating 4 - Poor. 1 out of 13 reviews" "
Rating 2 - Terrible. 0 out of 13 reviews" "

8.8/10

Cleanliness

Reviews

10/10 Excellent

Annie W.

Liked: Cleanliness
Good
Very quiet. Could not hear people walking in halls or over head condo walking around at all. Impressed with that. Clean. Would have liked more living room seating. Couch and one chair is not enough for a family of 4. Couch was uncomfortable for watching a 2 hr movie.
Stayed 3 nights in Mar 2024

4/10 Poor

Jeff L.

Realistic honest review
Property is tucked away out of town a few miles. Not quick but not too bad. Picked this because it was a reasonable rate knowing we wouldn’t use the local water park. Check in was easier than I thought, just had to walk right in and open the door. It felt a little odd because it’s a hotel. One of the elevators wasn’t working, but usually took stairs anyway. It could be a problem if busy and needed it. Door didn’t have any other lock other than the keypad access, no physical chain/bar like a standard hotel room. Fridge was unplugged until just prior to my arrival as it was room temp and we mistakenly filled it with warm drinks. Took a long time to cool. Carpet is old/stained, comforters are old. Several light bulbs were burned out, no sharp knives with a blade, only dull serrated. Master bath had pedestal with no counter space, couple of shallow shelves, but our things ended up on the floor due to lack of space. It was a little odd staying at a hotel but not having access to the hotel amenities. There was a planned water outage from 10-2 one day for repairs, with no advance notice and was prior to 6 showers and bathroom use. Message the host but no response for 8 hours. Went to main office to find info, no phone to call desk. Was back on when we got back for the night. Didn’t really know what to do with garbage, couldn’t find a dumpster. workers said to just leave it outside the room. Overall, fine but a lot of fees above the avg/rate per. Probably Wouldn’t stay again.
Stayed 4 nights in Jul 2023
Response from VrboOwner on Aug 20, 2023
Thank you for your review, Jeff. We sincerely apologize for the issues you experienced during your stay, as well as any personal touch you found lacking. Moving forward, our local staff has taken immediate action and addressed your concerns so that we can prevent any further issues in the future. Thank you again for this valuable information as we always welcome the opportunity to improve. We understand how disappointing it was that the home was in this condition upon your arrival. Please know we strive to provide every guest with a relaxing stay. We hope to have another chance to impress you on a future stay.

10/10 Excellent

Kay L.

Liked: Cleanliness
Nice place
The place was nice. We enjoyed the pools in the resort but just to let you know to get into the water park that was an extra cost. We did have a few minor issues; the TV never worked during out stay even with contacting Vacasa.The blow dryer didn't work, and on the last day we were down to using only one bathroom because the toilet paper was out of the other. They did have to come and fix the lock on our door as the battery was dead so we were unable to lock the door when we wanted to leave. We had to wait an hour for someone from off the premises to come and fix it. If we would of had a time commitment we may of not been so happy, it did take away from our pool time.
Stayed 3 nights in Jun 2023
Response from VrboOwner on Jun 22, 2023
Thank you for your review, Kay and we sincerely apologize for the inconvenience that you have experienced during your stay. Our local operations manager strives to provide every one of our guests with the best vacation possible and we are so sorry that there are lapses during your stay. We do hope we will have another chance to host you for a more comfortable stay in the future.

8/10 Good

Michael Z.

Liked: Cleanliness
Family Get Away
Enjoyed our stay. Relatively quiet for a water park destination.
Stayed 2 nights in Feb 2023

10/10 Excellent

Katherine R.

Liked: Cleanliness
Girl’s Weekend
I came here with my mom and my daughter and her best friend. We had a really nice time just relaxing and enjoying a few things around the Dells.
Stayed 3 nights in Oct 2022

10/10 Excellent

Deb R.

Liked: Cleanliness
Great Getaway
Nice condo! Clean and spacious. Enjoyed the resort amenities like the spa and restaurants.
Stayed 3 nights in Oct 2022