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The room is outdated. The door does not lock from the outside. We have to take turns going in and out of the room just so that the door is not ajar. There are random people walking and talking out loud. Early the next morning at around 4 AM there was a loud banging on the adjacent door that made us all awake only to find out that the woman left her key inside. They are not only understaffed but also the staff are not knowledgeable of the amenities of their own hotel.
ROBERT
Stayed 1 night in Apr 2024
Response from Hotel Management on May 7, 2024
Dear ROBERT, Thank you for being our guest. We sincerely apologize for the disturbances in the neighboring guest's room that detracted from your comfort. We regret that our efforts to address these concerns fell short of your expectations. Please know that your feedback is valuable, and we will take steps to ensure a more peaceful environment for all guests in the future. In response to your review, we have instructed our housekeeping and maintenance team to revisit the room and make it flawless. Also, double-check the rooms before the delivery. Thank you for bringing these matters to our attention. We appreciate your patience and hope to have the opportunity to provide you with a better experience should you choose to stay with us again. Sincerely, Hotel Management
This property is infested with bedbugs. I was bit during the night. Upon inspection of the bed, located multiple bed bugs. Incident was video recorded for record. Found needles in the parking lot. Hotel room was absolutely disgusting. Vents have not been cleaned. a/c was filthy. Furniture was torn and broken apparently from a dog or animal. Very disappointed. Spent the rest of my night in the car. Threw away the clothes I brought to the room with me with fear of infesting my own home /vehicle. Contacted extra stay and have not had someone attempt to contact me back. There are drug addicts in the parking lot and needles all throughout that is a safety hazard, especially to the guests with kids!!! Absolutely disgusted with my stay. Very surprised hotels such as this one are allowed to serve customers on the Expedia platform! Very disappointing!
Eric
Stayed 1 night in Apr 2024
Response from Hotel Management on May 8, 2024
Dear Eric, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
10/10 Excellent
Kalee
May 3, 2024
Liked: Cleanliness
great
Kalee
Stayed 1 night in May 2024
Response from Hotel Management on May 4, 2024
Dear Kalee, Thank you for choosing Extended Stay America. We are happy you enjoyed your visit and had a wonderful time. Please return the next time you are in the city to enjoy our area and services again. Sincerely,Hotel Management
The guy at the front desk was awesome. Helpful, pleasant and welcoming. He puts in the effort. The place is actually a government funded shelter for the wave of migrants coming from third world countries. If you stay there be prepared for that atmosphere, not a hotel. But the staff are top notch.
Sean
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 21, 2024
Dear Sean, Thank you for sharing your feedback. We are disappointed that we did not meet your expectations and could not address the issues you encountered. Your experience does not reflect our usual standards, and we deeply regret your disturbance and problems. We will take the proper action as we are committed to providing guests with a beautiful experience. Considering our helpful staff, please allow us to provide you with the flawless stay you deserve on a future visit.Sincerely, Hotel Management
10/10 Excellent
Angel
Traveled with group, Business traveler
Apr 15, 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
N/A
Angel
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 17, 2024
Dear Angel, We are happy you chose Extended Stay America for your recent visit to the city. It was a pleasure having you as our guest, and we hope you will revisit the next time your travel brings you to our area.Sincerely,Hotel Management
Traveled with family and small children, Business traveler
Apr 14, 2024
Disliked: Cleanliness, staff & service, amenities
There were no blankets for the pullout couch, other rooms were very noisy. Rust covered refrigerator it was manageable for 1 night but I wouldn’t recommend.
Brittney
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 14, 2024
Dear Brittney, Thank you for reviewing our hotel. It is always our priority to keep our guests happy and comfortable with the services offered. We are sorry for the inconvenience caused, and we will check with the team to find out what went wrong and take steps for improvement. Our front desk can help you to solve such issues. We look forward to having you as our guest again whenever your travels bring you back to the city. Sincerely,Hotel Management
Dear Martin, Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Dear Thiago, Thank you for staying at our hotel during your recent visit. We strive to provide our guests with a relaxing and rejuvenating experience, and we understand the importance of clean accommodations. We apologize that your stay did not meet our standards and have discussed your concerns with our housekeeping team to improve the guest experience. We hope you will consider staying with us again and allow us to provide you with a seamless and enjoyable stay.Sincerely,Hotel Management
Dear Elizabeth, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management
2/10 Terrible
Fabiola
Traveled with group, Business traveler
Mar 5, 2024
Disliked: Amenities
The room was all broken and nothing was working … tv …hair conditioner… . The smell in the hotel was disgusting and the trash container was outside the elevator and full of garbage!
Orribile place
Fabiola
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 6, 2024
Dear Fabiola, We appreciate you sharing your review and are disappointed to learn about the issues you encountered with us. Your feedback is valuable, and we apologize for any inconvenience this may have caused. Rest assured, we take this matter seriously and will look into this further to prevent similar situations. Your comfort is our priority, and we hope you'll consider staying with us again for a more trouble-free experience.Sincerely,Hotel Management
Dear Raymond, Thank you for staying at our hotel and sharing your comments. It isn't very pleasant to see such comments, as this is far from the experience we want our guests to have. Your feedback is essential to us, and we are genuinely sorry you could not enjoy your stay. We hope to have another occasion to exceed your expectations and to welcome you back soon.Sincerely,Hotel Management
Dear Russell, We apologize for the inconvenience you faced during your stay. The issues with the lack of ice, broken smoke alarms, and unpleasant odor do not reflect our usual standards. Your feedback is crucial, and we assure you that we are addressing these concerns to improve our services. We appreciate your understanding, and should your travels bring you back to the area, we would be grateful for the opportunity to provide you with a significantly improved and more comfortable experience.Sincerely,Hotel Management
I do not recommend. The room is stale and outdated. Heating/cooling system is inefficient. Bed sheets were itchy and unclean. There’s no way anyone could sleep in that—for fear of Potential bed bugs had to leave in the middle of the night. The customer service response wasn’t any better. They don’t care and will not refund you your money offering instead to give you another room. When you express that bed bugs are not a risk you want to take, they will respond that’s your choice.
Do yourself a favor and don’t stay in this establishment.
Laila
Stayed 2 nights in Jan 2024
Response from Hotel Management on Jan 17, 2024
Dear Laila, Thank you for choosing us and for sharing your comments. The events detracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please give us another occasion to host and give you the flawless stay you deserve!Sincerely,Hotel Management
4/10 Poor
donna
Jan 15, 2024
Disliked: Cleanliness, staff & service
My stay was for only one night before an upcoming early medical appointment. The 1st room I was given smelled like stale cigarettes. Staff was hesitant to give me another room and, instead, offered me a can of air freshener. When I insisted on another room, I was given one with stained carpeting and furniture.
donna
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 16, 2024
Dear Donna, Thank you for being our guest. We are very sorry for any stress caused to you while here. First impressions are essential; therefore, we regret that the start of your visit was not positive. We certainly understand your disappointment and the frustration you must have felt. We will take this up with the appropriate individuals to improve going forward. In response to your review, we will instruct our staff to double-check the rooms before allocating them to the guest. We welcome the opportunity to provide you with the exceptional stay you deserve whenever you are back in the city.Sincerely,Hotel Management
Bad smell in hallways from people cooking in their units.
Carpets soiled, stained
Hair dryer unsafe to use/sparks/burning smell
Toilet slow to flush
Limited coffee service/no creamer
This property is overused and shabby
Cleanliness good/desk manager helpful in spite of above
Raymond
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 26, 2023
Dear Raymond, Thank you for choosing our brand and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Our front desk team is there to help you 24/7. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Sincerely,Hotel Management
8/10 Good
deborah
Sep 19, 2023
deborah
Stayed 3 nights in Sep 2023
10/10 Excellent
Donald
Traveled with partner
Aug 24, 2023
Liked: Cleanliness, staff & service, amenities
The staff was great, very helpful especially Ashley.
Donald
Stayed 10 nights in Aug 2023
Response from Hotel Management on Aug 24, 2023
Dear Donald, We couldn't be happier to know that our associates, particularly Ashley, stood out for their professionalism, friendliness, and enthusiasm. Extended Stay America takes great pride in providing exceptional service and creating a welcoming atmosphere, so it's wonderful to read that they made you feel so welcome during your visit. We will make sure to pass along your kind words to the team.Sincerely,Hotel Management
The breakfast was not worth it plus I had roaches that I showed the staff and I asked to send to management and have not heard back.
Mary
Stayed 1 night in Jul 2023
Response from Hotel Management on Jul 29, 2023
Dear Mary, Thank you for selecting us. We apologize for not meeting your expectations and regret your disappointment with the breakfast choices not meeting your liking and will share your remarks with the concerned individual for improvement. Also, we are sharing your comments with the housekeeping and pest control team for further review and action to avoid similar problems. It was a pleasure hosting you, and we hope to have you back for the outstanding stay you deserve.Sincerely,Hotel Management
We arrived to our room, 1 queen bed and a sofa bed and initially thought ok its not bad but when I opened up the sofa bed it had pee stains all over it and smelled like a cat lady had been living there for years! Not good! I called down to the front desk and she said that she was new but that management was aware of all "damages" on the property. I also pointed out to her that one of the cabinet doors was broken and she said again that they were aware. When I asked for sheets later that night, the young lady at the desk said she could only give me flat sheets as they were doi g laundry and would not be able to provide me with fitted or pillows for at least another hour. It was already close to midnight. No one was apologetic or seemed concerned that they were falsely advertising nice rooms in good conditions. I've stayed at Motel 6s in better conditions that were clean. The shower had stains on the walls from IDK what and left over hair too. The room was definitely not worth the $250 for the night. The ONLY reason I stayed was because everything else nearby was sold out. If I was 750 miles away from home, I would have driven home before staying here!
Millie
Stayed 1 night in Jul 2023
Response from Hotel Management on Jul 24, 2023
Dear Millie, Thank you for choosing us. Please accept our apologies for not providing the attentive service we strive to give every guest on arrival, which impacted the overall stay. We know a first impression is essential, and what you experience is different. Rest assured that this issue has been addressed with our staff and will not be repeated. Thank you for bringing this to our attention and for your patience. Also, our housekeeping team is asked to review the room and ensure they are correctly checked before allocating to the guest. We would welcome the opportunity to have you stay with us again and receive a much warmer welcome along with our outstanding hospitality.Sincerely,Hotel Management
The odor in that room was horrible. Smelled like an overrused urinal that hadnt been cleaned....ever. The bathroom had drawers missing from the vanity. I would not recommend this room to anyone that is paying to stay. Should be free!!!
Natoshia
Stayed 4 nights in Jun 2023
Response from Hotel Management on Jun 26, 2023
Dear Natoshia, Thank you for being our guest. We apologize that our staff overlooked some areas in your room preparations that do not meet our standards; therefore, we are very disappointed that this was your experience. We have noted your observations and concerns about improving the mentioned spots. Further, we will instruct them to double-check the rooms before delivering them to the guest. We are grateful for your patience during your time with us, and we encourage you to try us again, and we are confident you will enjoy the exceptional stay you deserve. Sincerely,Hotel Management
Definetly dirty, large red Stan on pullout mattres ’, toilet stained in brown. Dog barking from 5am in the room next to us.
Lazare
Stayed 2 nights in Jun 2023
Response from Hotel Management on Jun 26, 2023
Dear Lazare, Thank you for being our guest. We apologize that our staff overlooked some areas in your room preparations that do not meet our standards; therefore, we are very disappointed that this was your experience. We have noted your observations and concerns about improving the mentioned spots. Further, we will instruct them to double-check the rooms before delivering them to the guest. Also, we regret the barking dog noise that disturbed your sleep. Our front desk can handle such things when informed. We are grateful for your patience during your time with us, and we encourage you to try us again, and we are confident you will enjoy the exceptional stay you deserve. Sincerely,Hotel Management
Absolutely terrible. I called early I the week to let the office know we had a late arrival and I had special needs son in a wheelchair. They told me not to worry I could check in at any time. When we showed up they told us the system was down and they had given our room away hours before my expected arrival . We were kicked out into the street with no place to stay.
FRANCESCA
Stayed 1 night in Jun 2023
Response from Hotel Management on Jun 5, 2023
Dear FRANCESCA, We apologize for not honoring your reservation and for the frustrations you experienced due to not receiving the room you booked. It is never our intention to disappoint our guests in any way, and we can assure you that what you experienced is unacceptable by our standards. We are reviewing this with the concerned team to correct this and avoid future inconveniences. We hope you will allow us to redeem ourselves in the future. Sincerely,Hotel Management
The condition of this place was terrible. Cracked tiles, broken cabinets, dirty stains on almost every surface. Only saving grace was mattress was ok. However sofa bed was ridiculously bad. Could only get in one door. Staff was nice, but clearly overworked and frequently no one was at the front desk.
PAMELA
Stayed 3 nights in May 2023
Response from Hotel Management on May 30, 2023
Dear Pamela, Thank you for being our guest and sharing your feedback. We are sorry to know your disappointment and for making you feel uncomfortable with the condition of our hotel. We are committed to providing the best service and keeping our accommodations clean and well-maintained as we anticipate future modernization plans for our hotel. Various parts of our hotel are scheduled for renovation soon, and we hope you will revisit us to see our progress. Thank you again for your valuable feedback, and we hope to welcome you back soon.Sincerely,Hotel Management
No water for in the morning, then was just a trickle and this happened each morning we were there. Couldnt provide all bedding for sofa bed as they said non available.. Coffee always ran oyt & granolas, muffins very low.
Penny
Stayed 2 nights in May 2023
Response from Hotel Management on May 23, 2023
Dear Penny, Thank you for staying with us and reviewing your experience. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is unacceptable by our standards. We will take the proper action as we are committed to providing every guest with an exceptional experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We hope you will allow us to provide you with the flawless stay you deserve on a future visit.Sincerely,Hotel Management
Small hotel. Managed poorly. Room was dirty. Furnishing's were old and rundown.
Mazhar
Stayed 1 night in May 2023
Response from Hotel Management on May 22, 2023
Dear Mazhar, Thank you for being our guest. We are sorry for the issues that you encountered in your room. Our team works hard to keep the area clean and up-to-date. We regret if they overlooked some spots in your room preparations. We will address them adequately. Also, we apologize for your concerns regarding the size of your room. Please know our front desk is always available and happy to help make your stay more comfortable. We utilize feedback like yours to improve our guest experience, and we appreciate you taking the time to leave your review. Thank you, and we hope to have you stay with us again.Sincerely,Hotel Management
10/10 Excellent
Lynn
Traveled with partner
May 21, 2023
Liked: Staff & service
A few things outdated- bathroom fan didn’t work. No room on one side of bed to get out. Scuffs on furniture and walls in hallway
Dear Daniel, We are happy you chose Extended Stay America for your recent visit to Boston. It was our pleasure having you as our guest, and we hope you will revisit the next time your travel brings you to our area.Sincerely,Hotel Management
4/10 Poor
John
May 19, 2023
Liked: Cleanliness
The room has a desk, but no chair for the use of the desk. There are no plastic wrapped utensils for someone if they bring food to the room. The "breakfast" isn't really breakfast. There was no orange juice, no decaf coffee for someone who can't have regular coffee. The selection of food really isn't good.
John
Stayed 2 nights in May 2023
Response from Hotel Management on May 19, 2023
Dear John, Please accept our apologies for your disappointment during your stay. Providing an exceptional experience to every one of our guests is always our top priority; however, we are genuinely sorry to learn that we could not make that happen for you. We understand your frustration regarding the various issues you described and apologize for the inconvenience. While we know this stay did not meet all your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management
Dear Rachid, Thank you for selecting Extended Stay America for your recent visit to Boston and for sharing your comments. Our team was so pleased to learn you enjoyed your stay, found your suite comfortable, and our service friendly and professional. Thank you for being our guest, and we look forward to seeing you in the future. Sincerely,Hotel Management
4/10 Poor
Andrew
Business traveler
Mar 16, 2023
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff went above and beyond to accommodate my requests. The rooms though were heavily stained seats and carpets and have a smell to them. It is conveniently located directly across a supermarket if you'd like to get something to eat or cook but be aware the rooms come with no utensils, cookware or plates (i believe you can get those for an additional fee) Overall though cheap and friendly staff, rooms are def not desirable with the stained floors and seating.
Andrew
Stayed 2 nights in Mar 2023
Response from Hotel Management on Mar 22, 2023
Dear Andrew, Thank you for choosing our hotel. We are happy to read you were pleased with the exceptional service extended to you by our associates, and we appreciate you mentioning our convenient location. However, we regret we could not meet all your expectations. The cleanliness issues you experienced are unacceptable by our standards. We will share your concerns with our housekeeping team to inspect your suite for lacking aspects and ensure our future guests do not encounter the same issues. Also, kitchenware is complimentary and kept at the front desk to ensure cleanliness. We will train our associates to be more diligent in communicating this to future guests. We hope you will allow us another opportunity to host you again and show you the outstanding accommodation you should always expect from us.Sincerely, Hotel Management
Dear Larissa, Thank you for choosing Extended Stay America. We were pleased to exceed your expectations during your visit to Woburn. We appreciate you for being our guest, and if you find yourself in our area again, we hope to have another opportunity to provide you with an exceptional stay.Sincerely,Hotel Management
We paid for a king room but got a queen with no refund due the difference.
Sheryl
Stayed 2 nights in Feb 2023
Response from Hotel Management on Feb 21, 2023
Dear Sheryl, Thank you for sharing your feedback. While we are pleased to learn you enjoyed your time here, we apologize that the room type you requested was unavailable. We regret any frustration and inconvenience this caused and are very grateful for your patience. We do everything possible to honor requests; however, depending on our occupancy, it is not always possible. We hope to have an opportunity to show you the exceptional stay we are committed to providing every guest. Sincerely,Hotel Management
2/10 Terrible
Desiree, Malden
Traveled with group, Traveled with pets, Traveled with family
informed front desk toilet was clogged and wanted to switch rooms and was told theyd send someone up to fix it so we didnt have to move our belongings and nobosy ever came so was out of a toilet for 24 hours
as well as mice which is understandable is a possibility but no traps were put down noor any concern shown
Desiree
Stayed 1 night in Feb 2023
Response from Hotel Management on Feb 20, 2023
Dear Desiree, Thank you for being our guest. We are sorry for the inconvenience caused to you in your suite. Also, we are sorry that our staff was not as responsive as they should have been in addressing your concerns. It is always our goal to follow up and resolve everything to your satisfaction; therefore, we are disappointed this was not your experience. In response to your feedback, we have also instructed our housekeeping team to double-check the rooms before allocating them to the guest. We hope you will allow us to make it up to you on a future visit.Sincerely,Hotel Management
8/10 Good
Raymond
Traveled with partner, Traveled with family
Feb 19, 2023
Liked: Cleanliness, staff & service
Good accommodations for handicapped/elderly but carpets need cleaning. Would come againstaff very helpful.
Raymond
Stayed 1 night in Feb 2023
Response from Hotel Management on Feb 20, 2023
Dear Raymond, Thank you for the fantastic review. We are pleased everything went well for you during your visit and that our excellent staff made it even better. However, your concerns with the cleanliness of the carpet are already shared with our housekeeping team to review and improve. Thank you for choosing Extended Stay America, and we look forward to your next stay.Sincerely,Hotel Management