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Reviews of The Cottage in the Wood

4 out of 5
The Cottage in the Wood
Holywell Road, Malvern Wells, Malvern, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 142 out of 241 reviews" "
Rating 8 - Good. 67 out of 241 reviews" "
Rating 6 - Okay. 20 out of 241 reviews" "
Rating 4 - Poor. 8 out of 241 reviews" "
Rating 2 - Terrible. 4 out of 241 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Lizzie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Special
Surprised to find the Cottage in the Wood far from a cottage but wasn’t disappointed. The dwellings spread over three buildings with the restaurant and small bar area situated with the main reception. Due to the time of year and the weather we were unable to take in what would have been spectacular views. The room was lovely a cosy, clean with comfortable decor. The highlight of our stay was our fantastic taster menu on our first night. Fantastic cuisine and luckily you don’t have to stay there to dine there! We will definitely return in the summer months to experience the views and the surrounding area in better weather.
Stayed 2 nights in Dec 2023

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First class location and dining experience!
Lovely stay at this hotel with views across the Malvern Hills. Food was fantastic the chef really deserves his awards.
Cottage in the Wood Main House
Views from the hotel
Coach house and Beech house
Stayed 1 night in Nov 2023

10/10 Excellent

Mr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cottage in the Wood
Great place and great people with an atmosphere which is steeped in history and charm, we had a great stay.
Stayed 1 night in Nov 2023

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurant a little expensive. Limited choice.
Stayed 1 night in Aug 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel lovely, food excellent. Smaller lamps in room would be better
Stayed 2 nights in Sep 2023

8/10 Good

Neil

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

David

Great
Stayed 1 night in Sep 2023

10/10 Excellent

Jackie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend break
I made this booking then had to ring to make an amendment - the staff couldn’t have been more helpful. When we arrived I was amazed by the view and thought he location of the hotel. The whole experience was first class - definitely worth the visit
Stayed 1 night in Sep 2023

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth the cost
As expected the stay was excellent if pricey, but as they say you get what you pay for.
Stayed 1 night in Aug 2023

6/10 Okay

JACOB

Traveled with family and small children
Disliked: Staff & service, property conditions & facilities
The property is on very good location but thats the only postive, the rooms are bit out dated and full of old dirty marks on the rugs and all the windows was covered with spiderwebs and dirt. The receptionist was not very helpful.
Stayed 1 night in Aug 2023

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor service and dirty
Booked for my daughter for her friends wedding. Her summary- “ poor service; dirty rooms; not value for money “. It sounds like simple things that could be avoided given more attention to detail, a shame as its location is great. Perhaps the reviews on other sites will highlight the issues more so and allow the owners to deal with things
Stayed 1 night in Jul 2023

2/10 Terrible

Gurpreet

Stayed 1 night in Jul 2023

4/10 Poor

Don

Stayed 3 nights in Jul 2023

8/10 Good

Karen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful views. Lovely staff. Good facilities. Nice food. Full English breakfast about half the size of a usual one. Not much to do in the area but that is also a plus if you are looking for peace and quiet. A few areas need a bit of maintenance and the floors are very creaky when people walk on them. However, it is a lovely hotel with fantastic views and lovely staff.
Stayed 1 night in Jul 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel and staff were brilliant and the food amazing. Only criticism was lack of view and the bath being so high to get in and out, and we are tall. But apart from that really lovely and will go back again.
Stayed 2 nights in Jun 2023

6/10 Okay

Verified traveler

Traveled with group
OK but not stellar.
Generally ok/average but the hotel looked more "tired' than I was expecting for its renowned quality. Needs some physical sprucing up, lick of paint etc. Our room (10) was small (just OK) but nowhere to store anything other than to hang some things. Why have bedside tables that are solid blocks of wood (no storage possibility even there)? Also, I felt that the staff were more trained to make sure clients pay (first salutation in the morning at breakfast was "room number?") and being told that the £4.50 charge for some nuts at cocktails "can only be one selection from one of these jars", a sort of rationing scenario. It would only take a bit of further training NOT to focus on PAYMENT and to make the hotel feel more genuinely friendly. Otherwise it was OK.
Stayed 2 nights in Jun 2023

8/10 Good

Andy

Stayed 2 nights in Jun 2023

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent welcome on arrival Great location Clean fresh modern room Perfect Many thanks John
Stayed 1 night in Jun 2023

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful surroundings
Beautiful surroundings lovely place to chill out with great views, fabulous food in the evening and perfect breakfast with real tea ☕️
Stayed 2 nights in Jun 2023

8/10 Good

COLIN

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Very clean rooms and stunning views. It is not made very clear that most of the rooms are in a seperate building 150 mt from the restaurant and bar area. Not a big deal but would have been nice to know. I thought the very limited menu at £55.00 a head for 3 courses was a little pricey.
Stayed 1 night in May 2023

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Saw a rabbit running by.
Big clean room with a lovely wide view. Comfortable bed. Hot water in the bathroom and fresh towels. Tea and coffee. Didn’t need the ‘eco-toiletries’ and not tempted to take the bottles. The restaurant was busy so I was asked to choose an available time slot for my evening meal and as I was planning a walk took the 9pm. Maybe a bt late but mine was a late booking so I was happy to accept what was available. The staff were friendly and there was a cheerful atmosphere. Always awkward when you’re on your own in a silent restaurant so it was nice to have the buzz of gentle conversation in the background. I think the only option was to choose from the three course menu and as various rounds of bread, nibbles and tasty appetisers arrived I skipped the starter. The main course was tasty and sufficient and the sweet very prettily arranged. The chef obviously used to good fresh ingredients and prepared to take time with small details. I think the restaurant must be a ‘destination’ rather than just for hotel guests, hence the busyness. It was a very nice meal. Breakfast, again very nice food - not quite sure whether I was ‘allowed’ extra tea/coffee/toast etc as well as a cooked breakfast, but that was ok. I was not starving by any means. Paying the bill was interesting. The evening meal being a little eye watering in fact. But, it was my choice to eat in and the food was good. Had I known, I might had made my own arrangements though.
Stayed 1 night in May 2023

10/10 Excellent

Jules

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

Diane

Stayed 1 night in May 2023

10/10 Excellent

jit

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic getaway with a lovely walk behind the property
Stayed 2 nights in May 2023

8/10 Good

DARREN

Stayed 1 night in May 2023

6/10 Okay

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel but wonky shower and hard bed
Stayed 1 night in Apr 2023

4/10 Poor

Sue

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful position. Food delicious but overpriced. I didn't like the fact that there was a door banging every few seconds throughout the day until 23.30. I could even hear it with earplugs in! Also, the lighting system in the room made it very difficult to work the lights. This is not a suitable hotel for disabled people due to uneven floor surface, steps in unexpected places and no warning signage
Stayed 2 nights in Mar 2023

10/10 Excellent

Susan

Stayed 1 night in Mar 2023

8/10 Good

Claire

Stayed 2 nights in Mar 2023

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning view
What an amazing location!! The steep drive up the hill was totally worth it. The view from our room was amazing. The other surprise was the restaurant. The tasting menu offered excellent value for the quality of food provided.
Stayed 2 nights in Mar 2023

10/10 Excellent

p

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

10/10 Excellent

Mrs

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

8/10 Good

Laure

Stayed 1 night in Feb 2023

10/10 Excellent

Paul

Stayed 1 night in Feb 2023

10/10 Excellent

Natalie

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
a wonderful hotel with amazing views. Definitely worth a visit
Stayed 1 night in Jan 2023

10/10 Excellent

L

Stayed 1 night in Dec 2022

4/10 Poor

James

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Nov 2022

10/10 Excellent

Stephanie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing 2 night stay
Amazing views lovely spot. Really spacious well equipped rooms. Lovely breakfast friendly staff. Would definitely stay here again and recommend to others. Literally could not fault a thing. Thank you for having us.
Stayed 1 night in Nov 2022

8/10 Good

Helen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a beautiful place to stay! It felt really relaxed and welcoming, and the staff are lovely. Our room was comfortable and clean, and the bed very comfy. The only gripe we have is the wait for breakfast was an hour, and when we enquired as to when it would arrive were met with defensiveness from staff. My veggie full English was delicious, however my partner’s smoked salmon with scrambled eggs and toast wasn’t up to the standard we expected - the salmon was cooked, as though it had been sat under a heater for a long while. Other than this, we had a fabulous time and would definitely stay again. One bad breakfast service doesn’t take away from the wonderful hotel and surroundings, we all have bad days after all!
Stayed 1 night in Nov 2022

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would recommend
Had a fantastic stay and would definitelyt recommend, amazing views. Will definitely be back
Stayed 2 nights in Oct 2022

10/10 Excellent

Mick, Sheriff Hutton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We took a mid-week break in the Malverns and stayed here for two nights. The room was a reasonable size with a comfortable, king sized, bed with luxurious duvet and pillows. The bathroom was large with a walk-in shower with rain-head fitting. TV and tea and coffee facilities, with home made biscuits, completed the room. The hotel bar and restaurant were great. There was a choice of three course, or six course tasting menu. With an extensive wine list this provided a fine dining experience with views out of the large picture windows. Breakfast offered plentiful choice and was table service rather than a buffet. Again the food quality was top notch. Highly recommended and we shall return.
Stayed 2 nights in Oct 2022

10/10 Excellent

Kevin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice feel to the hotel. Decor, fixtures and fittings were interesting and to a high standard. Staff were efficient and friendly. Location for walking was excellent. Upgraded our room to get a better view which was worth it. Breakfast was very good with generous quantities. Dinner was the only disappointment and wouldn't book again. It was expensive but in substantial. I had the pork main course and I was given a few miserly pieces of pork. We were filled up with homemade bread but not good at £50 each.
Stayed 3 nights in Oct 2022

6/10 Okay

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2022

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Stay
Wonderful hotel. Staff were great. We arrived late, after room service had finished, but they were able to still make us some dinner which was delicious. It was the same for breakfast they were able to accommodate our request despite restaurant being full. Our room was lovely with stunning views over the valley. Couldn’t have asked for more.
Stayed 1 night in Sep 2022

2/10 Terrible

Paul

Stayed 1 night in Sep 2022

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A place of excellence
It was our second visit to the hotel , we had a relaxing and very enjoyable stay . The food was amazing the staff extremely friendly and helpful . We will no doubt be going again in the future .
Stayed 2 nights in Aug 2022

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, room comfort
Beautiful setting and a walk up to the Hills is a must
We spent a wonderful night at the Hotel. The only hiccup, which wasn't the Hotel's fault, was that we sent a message, via our booking agent, Hotels.com, in response to the Hotel's email regarding an evening meal reservation. Our request failed to reach the Hotel but the staff managed to fit us in, after being told they were fully booked so thankfully all worked out well.
Stayed 1 night in Aug 2022