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Reviews of ibis Wuhan Hankou Hotel

2.5 out of 5
ibis Wuhan Hankou Hotel
539 Jianshe Avenue, Wuhan, Hubei

Reviews

7.0

Good

Rating 10 - Excellent. 10 out of 96 reviews" "
Rating 8 - Good. 40 out of 96 reviews" "
Rating 6 - Okay. 34 out of 96 reviews" "
Rating 4 - Poor. 5 out of 96 reviews" "
Rating 2 - Terrible. 7 out of 96 reviews" "

7.0/10

Cleanliness

6.8/10

Staff & service

6.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not bad
You slightly get for what you pay. It's not close to anything special. But it had a great view from our window. And everything else was ok. If you can, book something elsewhere. But it does the job if you just need somewhere to stay
Stayed 4 nights in Jul 2019

8/10 Good

Charlie, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice and valued hotel
Clean and approprate facilities at rooms.The hotel is a good sleeping place, The bus stops are nearby the hotel.
Stayed 2 nights in Sep 2018

2/10 Terrible

Angela, New York

I live in New York and my account was hacked and someone in China made several reservations on my account, including this one. This hotel clearly does not request ID upon arrival, because the REAL Angela Taddeo was on the phone with Expedia telling them of this FRAUD while someone actively checked in under my name.
Stayed 1 night in Sep 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok experience considering its price
A reasonable hotel for budget travel. Hotel facility really need upgrading compared to its sister hotel in Guanggu area. But house keeping service crew is really nice and helpful.
Stayed 1 night in Jun 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
You get (a bit more than) what you paid for
A reasonable hotel considering its price. During check in, the whole lobby was over crowded with a tour group and took me more than 10min to get the check in done. It took me another 10min to get to the room as the lift was able to take 6 ppl max. The room is quite old but overall it's nice to stay in it.
Stayed 1 night in Jun 2018

8/10 Good

Nick, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant Hotel
On arrival, I was greeted with a smile and very helpful. Although I don't speak Chinese, my girlfriend did the translation and everything was sorted quickly and the room was immediately available.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Shaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My Stay at Ibis Wuhan Hankou
The hotels.com booking site said there was a restaurant onsite. This is not true; however, plenty of stores and restaurants within walking distance. The hotel was very clean. The room was comfortable. The double bed in the room was very firm. The housekeeping staff cleaned room daily. The staff do not speak much English and relied on a phone translator when needed, but they did do their best. The breakfast in hotel was very limited, but good enough for the 29 RMB per person. When you are ready to check out of the hotel and need to get to the airport, you do have to flag down a taxi (plenty go by the hotel often, so that is not a problem). The girl at the reception desk was very nice and she even wrote down the address in Chinese (due to the taxi drivers not knowing any English). I didn't even have to ask for this. The staff are very nice and they go out of their way to help where they can. Checking into the hotel was a little troublesome though, so it is best to always take a confirmation of your hotel stay if you paid in advance, showing that the hotel is paid in full. Best other option is just to pay for the hotel when you check in. I would definitely stay at this hotel again. The room was a little hot to begin with and you do not have AC in the room. Opening the window cooled the room off. 26C was the average room temperature during the entire stay which would be around low 90F. Ibis Wuhan even had a bar in the reception area. Cheaper to get at a convenience store there.

4/10 Poor

Justin

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities

6/10 Okay

Chi hang savio, Hong kong

Disliked: Room comfort
Housekeeping
The TV set was broken. I needed to report to front desk. The pillows are smelly. Housekeeping lady did replace another, but still smelly. I requested extra towels so I could cover over the pillows. But the housekeeping lady refused to provide towels, and suggested that all pillows are like that. I reported the front desk to have the problem fixed. The hotel needs renovation in the short future.

6/10 Okay

Mahdi

Liked: Room comfort

8/10 Good

deepak, kolhapur

Liked: Cleanliness, room comfort
Good stay for business
It's a good hotel if you are a business traveler with your own budget, most of the places are not very far

6/10 Okay

Henry, Manila

Great value for money
Easy to find

6/10 Okay

Ken, Sydney

Liked: Staff & service
Disliked: Cleanliness
Hotel close to the city centre
The hotel room is not basically clean when we moved in. We have to ask them to clean again as there are hairs on bed, dust on furniture. Toiler flusher has to be pushed three times to flush. There is WiFi in room. The room 231 is very quite, even it was told that it is cleaned at the previous day. Staff are willing to help.

4/10 Poor

Matthew, United States

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Cleanliness and WiFi Inadequate
The location of the hotel is okay. My brother and I actually used it as a base for an interesting walk around the city. The staff were friendly and spoke English reasonably well. The facility is basically adequate; however it appeared that no floor surface in the room had been cleaned AT LEAST for a month. There were sizeable wads of hair and dust all over the room and indications that nothing in the bathroom had been cleaned much. The sheets smelled okay but were badly stained. Shortly after we checked in, people stopped by to spray the room, in our presence, with what we concluded must have been pesticide. The WiFi speed and reliability were pathetic. We were able to accomplish a couple of things on the Internet in a few hours, but some reservation websites just did not work with the connection we had. I have stayed in a number of hotels in China, including at least one that was outwardly much more of a dive, a nice Ibis in Nanjing, and another chain hotel in the same price range in Wuhan. I am not extremely picky, but this was the dirtiest hotel room I have encountered.

6/10 Okay

Jasmine, Singapore

Disliked: Staff & service, property conditions & facilities
23/6/15
Hotel room so so... Staff never smile and not so friendly.But overall i stay for one day find it still ok.

8/10 Good

SongSam, Bangkok,Bkk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Polite staffs,near Hankou Rail/Airport bus Station
In case of next visiting in Wuhan,Ibis Hankou would be selected to stay.

8/10 Good

Verified traveler

it is cleanning and quiet, not too small in room, with two bottles of drinking walter provided free.

10/10 Excellent

Thomas, Tamarac, FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will stay there again
Can not beat the price and location. Not elegant, yet clean and close to so many things Wuhan offers.

8/10 Good

Richard, BURNLEY

Liked: Staff & service, room comfort
TOLET
Not to bad they was a PORBLEM WITH TOLET ROLLS,

8/10 Good

Arthur, Philippines

Pleasant stay for business!!
Just good over all.

10/10 Excellent

A Marylander

Liked: Cleanliness, staff & service, room comfort
A very good experiences
I planed to stay in Wuhan for two nights and found this hotel was very close to the apartments of my relatives. I thus booked this hotel for one night in case I might dislike it, as its price tag prompted some concern. I missed that night since my air flight to Wuhan was canceled due to inclement climate. I arrived at hotel next afternoon, and to my surprise, the hotel staff offered a night for me without additional charge. In fact, they gave me a bigger room than I ordered which allowed me to meet my relatives. The room I had was quite tight, but very neat and well organized. I enjoyed my stay in this hotel, and I like the free wifi which was faster than other hotels, I also like its breakfast and friendly staff. I will choice this hotel in my future visit to Kankou.

6/10 Okay

Solo travel, TH

Liked: Cleanliness, property conditions & facilities, room comfort
Wifi only lobby area, Far from Metro, Comfy room
The Room is clean and nice, comfy bed, compact bathroom completed with toiletries. Air-Con/room temp is good. 2 Small Bottles of drinking water and Kettle provided in the room. Too far from Metro, walk about 20 mins walk but near Bus stop which has bus no. 411 passed (too many attraction place in Wuhan). Only WiFi in lobby area, not entire hotel, lobby area is also smoking zone for Chinese (even there is "No Smoking" sign). English speaking hotel staff, they don't know too much detail necessary for tourist, but there is Google btw. Staff are happy to write attraction place in Chinese for you. Plus 20Y for breakfast. There is small grocery shop nearby hotel 3mins walk, open till late night. There also another choices like hotel on Jianghan Road. From Airport take Hankou route Airport Bus 17Y to end of the bus route and take taxi about 10-15 mins to hotel or 3km. walk.

10/10 Excellent

Remi, Ottawa Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful for a Cheap Hotel
We stayed there only for one night. Arrived late and left early. The staff was good, spoke well English and efficient. The room was small but clean. It looked like a ship cabin! For the price, it was wonderful. The WiFi only works in the lobby area, but they set up some couches and table so it was cosy to check emails and plan stuff from the common area. I wouldn't choose that hotel for a longer stay than 1 night in Wuhan, but perfect as a transit hotel. Very clean.

8/10 Good

bob, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
decent service, good english spoken
helpful staff, managed to get a taxi for me and good general service. most staff speak english at least a little

8/10 Good

Weilongtan, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
The 8-nights stay at ibis Wuhan was great! The staffs are friendly and the hotel is clean. The metro station is just one bus stop away and within walking distance. Convenient to travel around.

6/10 Okay

kerry rebiger

Disliked: Property conditions & facilities

8/10 Good

John, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Arrived really late due to the flight delay, but they still provide good service at the mid-night.

10/10 Excellent

Faz, Sugar Land, TEXAS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for the Money!
Good for the the price I paid.

8/10 Good

CN, WPB

Liked: Cleanliness, staff & service, room comfort
Great Value For Money
This hotel would be perfect if only: 1) they actually enforced the No Smoking signs; as you probably know, everybody and their mothers smoke in China, however, this hotel has a no smoking sign in every public area. Too bad they never enforce it. In fact, they even promote smoking as the lobby has Tea service and they actually bring you ashtrays, despite the fact that the area has a very conspicuous NO SMOKING SIGN in it. I had to tell every smoker to put out their cigaettes, by pointing to the sign. But it gets tiring and bothersome to be the "bad guy." People smoke on their elevators too, despite the presence of big no smoking sign, even one time, there was a lady that worked for the hotel and this guy was smoking on the elevator, she did not say anything, so I had to point at the sign once again to make the guy stop. 2) if they changed the only song that is played on a loop over and over and over and over and over again; believe me, I stayed in this hotel 20 days, after the first week this gets to be extremely annoying, yes it is a soothing piano melody, but come on! the only song over and over again, at least change the freaking song every day, it's not that they don't have muzak in China, is it???? 3) aside from these annoying things, the hotel room was always clean, the service good, the breakfast was only 20 Yuan (about 6 Yuan per US dollar) and pretty good for the money.

8/10 Good

Rvoyage, China

Liked: Cleanliness, property conditions & facilities
Okay for a short stay
The hotel was modern and the room was clean enough. Many local restaurants are in the vicinity but one needs to take a taxi to find western food choices. Hotel breakfast offers limited choices -- not really enough for a full meal, more like appetizers. A Lotus supermarket is within walking distance.

6/10 Okay

Me

Disliked: Property conditions & facilities

8/10 Good

lodicc, Hong Kong

Liked: Staff & service, room comfort
Value-for-Money
This hotel is not located in the CBD area. Not many taxi drivers know the location if you just show the street address to them. You have to tell the driver that the hotel is located next to "Wang Jia Duan Air Force Airport - Door No.1". Regarding the hotel, do not expect too much for the facilities in view of their very low and reasonable room rates. They provide only the basics including wifi in the lobby but not the room. The hotel only provide breakfast in the morning and no western choices, but it only costs you US$2.50 per person. You have to dine outside the hote. Overall, this hotel is a value-for-money choice.

8/10 Good

Usman in Wuhan, Surabaya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
exelence service
I think The Ibis Hotel is very good and comfortable, easy to reach, and cheap.

8/10 Good

Kevin Wright

Liked: Cleanliness, staff & service, room comfort
Great in it's modesty
The price is very economical, but at the same time the room was clean and comfortable. Although there are no frills, it was exactly what I wanted and needed to get a good night's rest after a long train trip. In addition to this the hotel is a short taxi ride to Hankou Railway Station, so it was very convenient. The staff was also very friendly and helpful.

6/10 Okay

safwan

Liked: Staff & service
Disliked: Room comfort
why not
i try this hotel for first time and surprised to what i get it is good hotel to try , economy for small budget and not bad location, easy can discover around, and sity center is by walk 20 minutes in nice street

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
낡았지만 저렴해요
매우 저렴한 가격이 매력적이고 어디를 가나 똑같은 이비스의 인테리어와 적절한 서비스 응대도 좋으나 타 이비스 지점에 비해 많이 낡았습니다. 교통도 좋다고 할 수는 없을 것 같네요. 하지만 가격이 워낙 낮아 가성비 만족!
Stayed 2 nights in Nov 2018

6/10 Okay

ボリック, 東京

Liked: Staff & service
地下鉄2号線の王家墩東駅から歩いて20分ぐらいで空港から1本で来れるのでアクセスが良い、 部屋は1012室だったがなぜかエアコンは温度調節ができなかった、 3泊したがシーツを交換しないでシワを伸ばしてごまかした様な気配があった。
Stayed 3 nights in Jul 2018

2/10 Terrible

Verified traveler

Disliked: Staff & service
タオル・トイレットペーパー無し、最悪
Stayed 1 night in Jan 2018

6/10 Okay

Jacky, Hong Kong

Liked: Staff & service, room comfort
Cheap hotel but not a perfect location
Cheap price with all the basic facilities, it did provide a great choice for budget traveler that didn't as for too much. However, the location is not quite convenient, walking distance to the nearest metro station takes about 15 minutes while there's not many bus route choices. For me, with this price, it satisfies my expectation.
Stayed 1 night in Sep 2017

6/10 Okay

Verified traveler

Liked: Room comfort
Disliked: Staff & service
幹線道路沿いで見つけやすいホテル
地下鉄駅から徒歩で15分ほどと決して距離は近くはないが 見つけやすい場所にある。 幹線道路沿いではあるものの、駅からホテルまでの道沿いに コンビニはなかった。 ホテルは普通のビジネスホテル。可もなく不可もなく。値段相応である。

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
安い　十分な設備
去年８月の宿泊に続いて２回目の宿泊です。地下鉄駅から歩いて１５分。市内バス停は近くにあります。設備は一通り揃っており十分です。もう少し近くに食堂、コンビニがあれば良いと思います。すぐ近くにあった酒が買える店がすでに閉まっていて不便でした。朝食は２９元でしたが質素なものでした。次は食べません。前回も感じましたが、便器がフランス人用に？出来ている為、座ると足がしっかりと床に届きませんので疲れてしまいます。安いので我慢できる範囲です。

4/10 Poor

chin yao

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
就是便宜
就是便宜 ~ 只有這點可取, 還有免費停車場

8/10 Good

Ｈａｓｅ, 日本

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
安価の割に、便利で清潔。
武漢滞在の際は必ず利用しています。安価で清潔、必要なものは一通りあります。交通の便もよく、地下鉄・バスともに使えます。

10/10 Excellent

ebinabb, JAPAN

Liked: Staff & service, property conditions & facilities, room comfort
ホテルはとてもいいです。
このホテルグループはどこもいいです。 値段の割に対応や設備はいいと思います。 交通の便が悪いので自分で行動出来る人には問題ありません。 また　宿泊したいホテルです。

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
地下鉄駅から歩きますが、安い。
地下鉄駅から15分くらい歩きますが、一本道なので迷いません。近くの食べ物屋は20時くらいに閉まりますので、飲み物は繁華街で買っておいたほうが良いです。無料wifiもありますし、とにかく安いのでお薦めです。

10/10 Excellent

佐々木

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
快適なホテル
最寄りの地下鉄駅まで１５分位歩きます。コンビニは無いけど個人商店が多いので不便は感じませんでした。周辺には飲食店がたくさんありますので食事には困りません。朝食はブッフェ方式(中華系ホテルに多い、お粥とか饅頭とか食パン焼そば等その他何品かのブッフェ )でした。建物は、古いですけどロビーも客室も掃除が行き届いており清潔です。

6/10 Okay

Verified traveler

Disliked: Staff & service
共産圏のホテル
海外からの対応に慣れていない都市なので仕方がない。武漢直行便が増えるので期待。朝食のバイキングは不味そうだった

6/10 Okay

Verified traveler

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
整体还可以。但是酒店有纵容经营色情事业之嫌疑。

6/10 Okay

Marco

Preiswerte Unterkunft
Der Preis je Nacht ist äußerst günstig und für wenige Tage Aufenthalt war das Zimmer absolut ausreichend!