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Reviews of The Segond Hotel

3.5 out of 5
The Segond Hotel
Triq Ta Gajdoru, Xaghra

Reviews

9.0

Wonderful

Rating 10 - Excellent. 25 out of 42 reviews" "
Rating 8 - Good. 12 out of 42 reviews" "
Rating 6 - Okay. 3 out of 42 reviews" "
Rating 4 - Poor. 1 out of 42 reviews" "
Rating 2 - Terrible. 1 out of 42 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Satya Prakash

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was very clean and rooms are big and neatly organised. Very friendly staff and nice quiet location
Stayed 2 nights in Nov 2023

10/10 Excellent

carmen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel very clean, rooms spacious, staff friendly and breakfast superb with lots of choice of hot and cold food. Would greatly recommend to all who visit the magical island of Gozo.
Stayed 2 nights in Sep 2023
Response from Joanna on Sep 22, 2023
Dear Carmen, thank you for your lovely comments. I will make sure all our staff are told and we hope you will come and stay again.

10/10 Excellent

Dominic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Smart and stylish with helpful staff
Stayed 4 nights in Sep 2023
Response from Joanna on Sep 16, 2023
Dear Dominic. Thank you so much. We do our best : )We hope to see you again soon.

4/10 Poor

Kelvin

Disliked: Cleanliness, staff & service
Extremely disappointing
Me and my wife had a planned get away from our kids and booked the Segond Hotel as a great treat to ourselves. It was quite a mixed bag and I will go through the good and bad below. Good: Location is brilliant, we had a beautiful nice walk down to Ramla Bay, we were close to everything we wanted to do and see, we had two lovely evenings in the square which was easily in walking distance. The lady at check in and out was very nice and polite. The Bad: The room smelled of smoke, despite being a non-smoking room it had an ashtray in the outside area and the door couldn't properly close when outside so clearly people regularly smoke and the room smelled of it, we told the reception and they didn't care. The pool is nice in concept, but lacks sun (so always cold) and not very usable. The service was terrible, first the smoke in the room, then we asked on our second day for a new milk and tea and were told it was at a surcharge as they "only provide for one day" even when staying more(I've never seen or heard of this and I've stayed all over the world in MANY hotels). The breakfast... We asked for a gluten free bread and they gave us moldy bread (very obviously), without appologizing or anything they then took it and as we were about to leave brought out a bunch more without us asking. The eggs were bad, the meat seemed rotten, and the service couldn't speak English or Maltese. Many beautiful options on Gozo and Malta, avoid here!
Stayed 2 nights in Jul 2023
Response from Joanna on Sep 15, 2023
Dear Kelvin, thank you for your kind words and I can only apologise for the areas where you were let down. Our rooms are indeed no smoking and I have instructed housekeeping to inform us immediately if this is not adhered to. There certainly should not have been an ashtray there. I have shown this review concerning breakfast to the chef as this is not up to our usual standard as we normally get good reviews. We certainly did not get any other poor complaints about rotten food on the dates that you stayed with us. I believe that there was a misunderstanding about items in the rooms. we provide a full tray for arrival and continue to replenish milk, sugar and tea but we do make a small surcharge for extra water and coffee pods. This is standard in hotels.

10/10 Excellent

Shade

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top notch
I stayed with my family for 7 nights and we all really enjoyed our stay, friendly staff with warm welcome and easy check out. The breakfast was value for money, the room was very spacious and clean with comfy bed. We also had dinner few nights and the food was not bad-our child enjoyed the pool although I did not go in. The area very easy to move around with buses to Ramla beach, malsaforn, Victoria shopping mall and other places. My husband loved the outdoor sitting area especially at night. I will recommend and I will like to visit again.
Stayed 7 nights in Aug 2023
Response from Joanna on Aug 30, 2023
Hi. It was our absolute pleasure to have you and your family to stay. I am so glad you had a lovely holiday and we hope that you will come back again soon.

6/10 Okay

Eric

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We liked the room design & the beds were comfortable. But these were the reasons I rated it a 3 star -the shower water escaped from the shower pan and cause the floor to flood having to use multiple towels to dry it everytime we took a shower. - they provided a nespesso machine which was a nice gesture but once it ran out of pods they charge more for a refill. -the pool was extremely small and the kids never wanted to use it after the 1st day we went up there. -the AC unit worked very good but it was a fixed blower and blew directly on your face , that’s more of a design issue. -the balcony was a facing the shaft way and it didn’t make it enticing to go outside because you would be starting into other rooms. Other then that the staff was very nice and hospitable and the brick oven pizza was delicious.
Stayed 7 nights in Aug 2023
Response from Joanna on Aug 28, 2023
Dear Eric, thank you for your kind words and I am sorry we didn't live up to expectations in some areas. You were obviously in one of our 'wet rooms' and we are looking to resolve this issue. we do provide a full tray of complimentary items at move in but yes, we do charge a small amount to refill the water and coffee pods, which is normal with most hotels. Our rooftop pool is, as advertised, a dip pool. I will mention your comment about the AC to our GM as I was not aware of an issue with this. Unfortunately, I cannot do anything about the inner Courtyard views but please do ask for a different room if you come and stay again, which I hope you will do.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect base for exploring Gozo
Gozo is a small island and the Bolt drivers can really get you anywhere so The Segond was the perfect base. Xaghra was a very good area, close to Ramla Bay, and Victory Square. I feel like the images of the rooftop pool are a bit misleading however it didn’t bother us as we spent most of our time elsewhere! First thing you want to do for your stay at The Segond is go to a mini mart and get bottles of water for your stay, if the bar is closed and you forget water they can’t give you a bottle of water on tab (a bit strange) we found this out first hand, after a but of a late night and realising we had no water in the room and reception staff member at the time said “the bar is closed”! Not a big deal, but just a heads up for a thirsty hungover wake up call haha! Breakfast is simple but good and the restaurant staff are absolutely lovely. If you are someone that likes to stay at the hotel on your holiday and utilise the pool and amenities this may not be the place for you but if you are like us and explore the island every day then this is the perfect base.
Stayed 8 nights in Aug 2023
Response from Joanna on Aug 30, 2023
Hi. So glad you had a lovely time with us and I do apologise about the mix up with the water. We will always get you water from the bar even if it is closed - our member of staff must have misunderstood you, I am so sorry about this. We do put water in the rooms for arrival but these obviously get used very quickly, especially in this weather

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place in Gozo by far!!!!!
Gréât place!!! Really clean and modern, very big room! Air con working perfect, equipped with a fridge to put things ie water, wine etc! very welcoming by staff and big shout out Ronald(GM) for making us feel like home and great Recommendations for places to see and visit! If it wasn’t for him our trip wouldn’t have been as good!!!!
Stayed 9 nights in Jul 2023
Response from Joanna on Aug 30, 2023
Dear Edgar, thank you so much. Good to know that you had such a lovely time here and we all hope that you will come back and visit us again.

8/10 Good

Denis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Joanna on Aug 7, 2023
Thank you for your fabulous score

10/10 Excellent

Susan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great home base for visiting Malta
The staff were friendly, professional, and went the extra mile to make us comfortable! We love Joanna and Joanna, as well as everyone else we encountered. The rooms were first rate, and the dipping pool was a bonus. Great breakfast, luggage storage, helpful suggestions- we couldn’t have asked for more. I would highly recommend the hotel as a home base for anyone visiting Malta- they can stay on Gozo and take day trips to the main island.
Stayed 2 nights in Jul 2023
Response from Joanna on Jul 16, 2023
Hi Susan and Suzanne, thank you so much for your kind words. It was our great pleasure to have you stay with us. Next time, please make it a longer stay so you can explore more of our beautiful Island. Have a safe trip home. Joanna

10/10 Excellent

Tomasz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Joanna on Jul 16, 2023
Dear Tomasz, thank you for our 10 out of 10 rating. Very kind of you and we hope to see you back again.

2/10 Terrible

John

Stayed 3 nights in Jun 2023
Response from Joanna on Jul 16, 2023
Dear John, my apologies for the late reply. It looks like you did not enjoy your stay with us. I would really appreciate your comments so that I can look at them and reply further. Kind regards,

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Joanna on Jul 16, 2023
Dear Patrick, thank you so much for your wonderful score. I am so pleased that you had a lovely stay with us and we hope to see you back again one day.

10/10 Excellent

Charlene

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
staff are amazing all friends , this cleanness is impeccable tip top , accepted with a dog and it just felt like home , English bfast excellent too , would highly suggest for vegan option for food but i am sure if i would have asked they would do
Stayed 2 nights in Apr 2023
Response from Joanna on May 6, 2023
Many thanks for your lovely comments Charlene. It was a pleasure having you stay with us!We most certainly would have offered you a Vegan option, had we known. Let us know the next time you stay with us and we will look after you accordingly.Kindest regards,

10/10 Excellent

Stephen

Stayed 1 night in Feb 2023

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean modern and comfortable hotel.staff makes you welcome.really good and fresh breakfast. Cu again
Stayed 1 night in Feb 2023
Response from Joanna on Feb 22, 2023
Thank you for your kind comments Theresa. We will certainly look forward to welcoming you back to The Segond. KR Joanna

10/10 Excellent

Taylor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room and hotel, definitely feels brand new and all very clean. Very helpful friendly staff and brilliant chef offering a great breakfast selection. Would definitely recommend and visit again!
Stayed 1 night in Feb 2023
Response from Joanna on Feb 22, 2023
Dear Taylor, thank you for your kind words. I am so pleased that you enjoyed your stay and we look forward to seeing you again soon.

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful new hotel in a central location. Friendly and helpful staff. Very good breakfast. I recommend the Segond Hotel to anyone or family traveling to Gozo.
Stayed 3 nights in Oct 2022

8/10 Good

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New, clean and comfortable hotel.
The reception staff are friendly and check in was straight forward. They allocated the room I had requested (a balcony at the front of hotel.) Room is spacious, with comfortable bed and clean. The furniture is nice and the facilities include an espresso machine. Water is provided along with plenty of tea, sugar and espresso capsules. It would be nice to have normal coffee, as I enjoy a larger coffee in the morning. The room lacks a full length mirror and a small table and chairs would be nice for the balcony. The shower has good water pressure and large towels are provided. Breakfast is of a good standard and plentiful. Better organisation is needed though. There is not a permanent member of staff controling the entrances to the breakfast area. This meant, even though we gave our name and room number on entering, a waiter then asked my husband again for his room number again. He was in the middle of a mouthful, couldn't remember which number it was and felt singled out, as other tables were not being asked for their numbers. My husband had to call me over to give the staff our room number. (He didn't even check with the register to confirm.) If they have a problem with people getting breakfasts without paying, then they need to block one entrance and have someone stand at the podium throughout breakfast. It was very embarrassing. Overall though, I would recommend this hotel.
Xaghra block from our room.
Nice set up for tea and coffee
Espresso machine
Stayed 1 night in Oct 2022

10/10 Excellent

Karl

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent and the room and common areas were very clean.
Stayed 2 nights in Sep 2022

8/10 Good

ELvio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

10/10 Excellent

Cristian Ioan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at the Segond hotel
I had a very nice experience at the hotel. Food was great, the room was big and very clean. I do recommend every bit of it.
Stayed 7 nights in Aug 2022

8/10 Good

Jurgen

Liked: Cleanliness, staff & service, property conditions & facilities
The pool was super small , if the hotel is busy it will get full fast
Stayed 2 nights in Jul 2022

10/10 Excellent

Ivana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would Highly Recommend
Great Stay! The hotel is spotless and the rooms quite big. The breakfast is amazing.
Stayed 1 night in Apr 2022
Response from GM on Apr 6, 2022
Dear Ivana, Thank you so much for taking the time to post your review regarding your recent stay at The Segond Hotel. We are so pleased that you found the hotel to be spotless and that the breakfast was amasing, We certainly hope to host you again soon. Kind regards Carol Burgess General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, super friendly plus great breakfast
It is located in a quiet local neighborhood. Linens smell so fresh, and the staff are super friendly. Breakfast is a highlight, tasty and fresh-cooked. Thank you the gentleman in the restaurant. We will definitely come back
Stayed 1 night in Mar 2022
Response from GM on Mar 19, 2022
Good morning. Thank you for choosing to stay at The Segond Hotel while in Gozo. We are very pleased you annoyed your stay at the hotel. Yours comments about the linen, the staff and rhe breakfast emphasise the efforts of the whole team in ensuring that our guests are very well looked after. We do hope you will visit us again the the near future. Kind regards Carol Burgess General Manager

10/10 Excellent

Stefan

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Gilles

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 5 nights in Sep 2023
Response from Joanna on Sep 22, 2023
Dear Gilles, thank you for generous score. It was our pleasure to have you to stay and I hope you will come back and see us again soon.

8/10 Good

Kenny Smiles

Traveled with partner
Liked: Cleanliness, staff & service
Friendly and welcoming staff
Stayed 2 nights in Jul 2023
Response from Joanna on Aug 7, 2023
Thank you so much. We try to make our guests as comfortable as we can. Hope to see you again.

8/10 Good

ERIK

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Certainement très agréable en dehors de la haute s
Très bel hôtel neuf et moderne. Un peu excentré du village de Xaghra mais calme. On nous a proposé une grande chambre avec petite pataugeoire privée très agréable mais la salle de bain était prévue pour handicapé et vraiment pas pratique pour personnes valides. Douche sans parois inonde la salle de bain et aucun meuble pour poser quoi que ce soit. Dommage car l’intention était gentille. Et la salle du petit déjeuner très mal agencée pour autant de clients de 2 bâtiments complets. On se bouscule on se gêne en passant entre les tables et le buffet n’est pas ravitaillé régulièrement. Appréciation de 4 étoiles au lieu de 5 à cause de cela. Dommage aussi
Stayed 3 nights in Jul 2023
Response from Joanna on Aug 7, 2023
Dear Erik, thank you for your kind comments and I am glad you enjoyed your free upgrade to a room with pool. I am sorry you did not enjoy the breakfast as much as you could have and I will pass your message on to the departments concerned. Our wet rooms are designed for anyone to use but yes, the water does go over the floor and we are looking at changing this. I do hope to see you again soon.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Joanna on Aug 7, 2023
Thank you for your fabulous score.

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great attention by all the hotel staff, hotel is really nice and has nice amenities
Stayed 2 nights in Jun 2023
Response from Joanna on Jun 28, 2023
Dear Jennifer, thank you for your kind comments. We hope you will come back and visit us again. KR Joanna

10/10 Excellent

Nagy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kiváló/Excellent
Kényelmes. Tiszta. A csapat nagyon kedves, segítőkész, recepciótól kezdve a reggeliztető csapaton át az esti felszolgálókig. A medence pici, de hűsítő. Zoli, a recepciós extra pont. Comfy. Clean. The team is outstanding, guest friendly and helpful, reception, breakfast team, waitresses and waiters. We had a lovely stay. The pool is small though lovely and perfect for a cool down. Zoltan was a great help.
Stayed 6 nights in Jun 2023
Response from Joanna on Jun 28, 2023
Dear Kivalo, thank you for all your lovely comments. We look forward to seeing you again, hopefully. KR Joanna

8/10 Good

Isabel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023

8/10 Good

PIERLUIGI, MILANO

Traveled with partner
Liked: Cleanliness
hotel nuovissimo, alcuni lavori ancora in corso, arredamento moderno minimalista. In estate disponibile piccola piscina; personale cortese. Intorno non ci sono servizi, necessaria la macchina.
Stayed 2 nights in Mar 2023

10/10 Excellent

christophe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
très bon service et location
Stayed 2 nights in Oct 2022

6/10 Okay

Peter

Liked: Cleanliness, property conditions & facilities, room comfort
Top standard of room, still a let-down
The junior suite room was in fantastic condition and to a very high standard. Private Pool wasn’t heated so that was a waste of hope as only a winter-bather would have enjoyed it. Breakfast was varied but service chaotic and inexperienced. Took 20 minutes before we could order our coffees, after having waited another 20 minutes without receiving them we simply left. Overall impression is that someone with means decided to go into the hotel business and lavished on build and finish but forgot to get experience in hospitality.
Stayed 1 night in Oct 2022

8/10 Good

hervé

Stayed 1 night in Sep 2022

8/10 Good

Sebastian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alles bestens, nur kleine Abstiche fürs Frühstück. Keine große Auswahl.
Stayed 2 nights in Sep 2022

6/10 Okay

riccardo

Liked: Cleanliness
Stayed 3 nights in Aug 2022

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoy
Stayed 2 nights in Aug 2022

10/10 Excellent

Cathy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022

10/10 Excellent

Rinaldo

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Una bella scoperta sull isola di Gozo
Nuovissimo albergo nell isola di Gozo, molto vicino alla spiaggia di Ramla bay. camere ampie dotate di ogni confort (anche se mancava il frigobar) Colazione ricca e varia sia dolce che salato. Brigitte alla reception parla italiano e si è dimostrata molto disponibile.
Stayed 1 night in Jun 2022