Bar (on property)

Reviews of HUALUXE Xiamen Haicang Harbour View, an IHG Hotel

5 out of 5
HUALUXE Xiamen Haicang Harbour View, an IHG Hotel
NO. 63, Pingshan Nanli, Haicang Avenue, Xiamen, Fujian

Reviews

9.2

Wonderful

Rating 10 - Excellent. 20 out of 33 reviews" "
Rating 8 - Good. 12 out of 33 reviews" "
Rating 6 - Okay. 1 out of 33 reviews" "
Rating 4 - Poor. 0 out of 33 reviews" "
Rating 2 - Terrible. 0 out of 33 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

RONGZE

Stayed 3 nights in Apr 2024

10/10 Excellent

Chun Hao Johnny

Liked: Cleanliness
Stayed 4 nights in Mar 2024
Response from HUALUXE Xiamen on Apr 1, 2024
Thank you for taking time to share your recent stay at HUALUXE Xiamen Haicang Harbour View. We are glad to hear that you enjoyed the stay here. The hotel is ideally located on the coastal landscape belt of Haicang Bay, the vantage point affords unparalleled view of Xiamen Harbor and the adjacent scenic parks. Should your travels bring you back this way, I hope that you will stay with us again.

10/10 Excellent

Justin

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from HUALUXE Xiamen on Dec 18, 2023
Thank you for taking time to write this detailed review about your recent stay at HUALUXE Xiamen Haicang Harbour View. We are glad to hear that you enjoyed many aspects of your stay. HUALUXE Xiamen Haicang Harbour View is ideally located on the coastal landscape belt of Haicang Bay, the vantage point affords unparalleled view of Xiamen Harbor and the adjacent scenic parks. Should your travels bring you back this way, I hope that you will stay with us again.

10/10 Excellent

Walden

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasantly surprised by the room upgrade. Excellent condition , extremely comfortable bed and charming /sleek ambiance
Stayed 1 night in Nov 2023
Response from HUALUXE Xiamen on Nov 24, 2023
Thank you for taking time to write this detailed review about your recent stay at HUALUXE Xiamen Haicang. We are glad to hear that you enjoyed many aspects of your stay. HUALUXE Xiamen Haicang Harbour View is ideally located on the coastal landscape belt of Haicang Bay, the vantage point affords unparalleled view of Xiamen Harbor and the adjacent scenic parks. Should your travels bring you back this way, I hope that you will stay with us again.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2019
Response from 总经理:庄前进 on Jan 8, 2020
尊敬的宾客,您好,欢迎您下榻厦门海沧融信华邑酒店,非常感谢您对酒店总体好评。您的支持就是我们最大的荣幸,希望我们真诚的服务能够带给您更惬意的体验。祝您新年快乐。

10/10 Excellent

Carina Kit Yu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
compliment to the front office staff, especially the concierge desk has been extremely helpful. Daniel and Ricky there were very attentive and careful. congratulation to the management having a nice crew!
Stayed 5 nights in Sep 2019
Response from Jacky Zhuang General Manager on Nov 21, 2019
Dear guest, Thank you for choosing HUALUXE Xiamen Haicang. I will share you feedback with our concierge desk team, Daniel and Ricky in particular, as your remarks will encourage us keep delivering high level of service to guests. Thank you once again for your feedback and look forward to welcoming you back soon. Best Regards

8/10 Good

Verified traveler

Stayed 1 night in Jul 2019
Response from 总经理 庄前进 on Jul 12, 2019
尊敬的贵宾,您好,感谢您选择下榻并拨冗点评。厦门海沧融信华邑酒店坐落于海沧湾景观带前沿,背山面海,可以欣赏到不一样的城市夜景。期待您的再次光临,我们将继续为您奉上华邑真正的中华待客之道的服务。

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2019
Response from 总经理:庄前进 on May 15, 2019
尊敬的贵宾,您好,感谢您抽空对我们做出的五星好评。您的肯定是我们不断进步的动力,厦门海沧融信华邑酒店于2018年5月18日正式开业,作为一家新开业酒店,我们一直不断努力为客人提供贴心舒适的服务。酒店以新中式风格为设计理念,结合福建当地文化特色,为宾客带来不一样的文化体验。酒店地处海沧湾核心地带,在酒店各个区域都能看到美丽的海景或山景,特别是在酒店27楼行政酒廊,更可以俯瞰鹭岛和远眺鼓浪屿。期待您的下次光临,祝您生活愉快。

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
One of the best properties I have ever stayed at. 5-Star Review
Stayed 2 nights in Apr 2019
Response from Jacky Zhuang General Manager on Apr 26, 2019
Dear distinguished guest, thank you for choosing HUALUXE Xiamen Haicang. We really appreciate your valuable feedback. I am thrilled to read your positive comments and thank you so much for those wonderful compliments to our hotel properties. Last but not least, you are more than welcome to try our amazing seafood dinner buffet at Level 1 Xianyan restaurant as well as the other delicious food. Hoping we will see you soon. Once again thank you for choosing and staying with us HUALUXE Xiamen Haicang.

10/10 Excellent

wing hung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
The hotel is new and well decorated. Service was good. Overall I am satisfied.
Stayed 4 nights in Jan 2019
Response from Jacky Zhuang General Manager on Jan 14, 2019
Dear distinguished guest, thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and speak highly of our service.The hotel is ideally located on the coastal landscape belt of Haicang Bay, the vantage point affords unparalleled view of Xiamen Harbor and the adjacent scenic parks. A series of selected Chinese teas and bespoke Chinese tea set are presented to guests as a unique gesture to be enjoyed anytime in guestroom.We are looking forward to your next stay and we will provide attentive service as always for you.Sincerely, Jacky Zhuang General Manager

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Very nice rooms but service needs to improve
The hotel rooms were big and clean, with a lovely bath tub. However, despite that we had asked for a non smoking floor, there was a smell of smoke in the corridors two days in a row. Also, the room service is extremely slow. When we complained, the staff were indeed accommodating and tried to make our stay more pleasant by offering us wine and cake. In general, when it comes to service, the attention to detail isn’t there so if you’re looking for a five star hotel experience, you might be disappointed. The location isn’t central but it’s only a 15 minute taxi ride to the centre and taxis are very affordable. Most staff spoke some English so we were able to communicate fairly easily.
Stayed 4 nights in Dec 2018
Response from Jacky Zhuang on Feb 15, 2019
Dear distinguished guest, thank you so much for your review of our hotel. I am pleased to hear you love our room very much. All the guestrooms are equipped with a lovely bath tub. The hotel is ideally located on the coastal landscape belt of Haicang Bay, and it is convenient to arrive the city center and Songyu wharf. For the smell of smoke in the corridors that you have mentioned, we apologize for it and we will dissuade our guests from smoking in the non-smoking floor. During Chinese New Year, the occupancy is very high and we apologize for the service delayed, we will arrange more staffs and pay more attention to the service details. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Jacky Zhuang General Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
new modern hotel. very comfortable . good service
Stayed 3 nights in May 2018
Response from Jacky Zhuang on May 19, 2018
Thank you for your comment. We are very proud to hear that you are satisfied with our service and room conditions. We also provide seafood buffet dinner in Xianyan All Day Dining Restaurant and some traditional Chinese cuisine in Cai Feng Lou Restaurant. Thanks again for your comment and we look forward to your staying with us at next time. General Manager: Jacky Zhuang

8/10 Good

JINGYAN

Liked: Cleanliness, staff & service, property conditions & facilities
all staffs work in professional manner and smiles always. a good hotel
Stayed 3 nights in Mar 2024
Response from HUALUXE Xiamen on Apr 1, 2024
Thank you for your insight on your recent experience at HUALUXE Xiamen Haicang Harbour View. Our guest reviews give us valuable information to deliver the best dining experience possible, and we appreciate your feedback. Please visit us again the next time you’re in Xiamen, and tell us how we’re doing. Thank you.

10/10 Excellent

HIROSHI

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from HUALUXE Xiamen on Jan 25, 2024
Thank you for your recent stay at HUALUXE Xiamen Haicang Harbour View. I hope that our inspirational environment and unparalleled serviced helped to create memories that will last long after your time with us concluded. Thank you for your sharing, and I hope to see you again soon.

10/10 Excellent

Haoyuan

Stayed 1 night in Jan 2024
Response from HUALUXE Xiamen on Jan 25, 2024
Thank you for your recent stay at HUALUXE Xiamen Haicang Harbour View. I hope that our inspirational environment and unparalleled serviced helped to create memories that will last long after your time with us concluded. Thank you for your sharing, and I hope to see you again soon.

8/10 Good

Jing-Wen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
一進房間有個很重的霉味,之外的其他都還好,早餐很豐盛,交通有點不是那麼方便。
Stayed 2 nights in Dec 2023
Response from 厦门海沧融信海景华邑酒店管理团队 on Dec 8, 2023
尊敬的宾客,感谢您选择下榻厦门海沧融信海景华邑酒店并给予我们宝贵的点评分享,我们关注到您提及的客房问题,第一时间分享团队跟进改善,避免再次出现此类情况。如您下次有前来厦门的行程,我们诚挚期待能再次迎接您的到来,届时我们希望能为您奉上更完美的体验。再次感谢您的反馈和建议。

10/10 Excellent

Bob

Stayed 1 night in Sep 2023
Response from HUALUXE Xiamen on Nov 24, 2023
Thank you for taking time to write this detailed review about your recent stay at HUALUXE Xiamen Haicang. We are glad to hear that you enjoyed many aspects of your stay. Next time when you stay with us, please let our Concierge to provide the travel guidence for you when you plan to go anywhere in the city. HUALUXE Xiamen Haicang Harbour View is ideally located on the coastal landscape belt of Haicang Bay, the vantage point affords unparalleled view of Xiamen Harbor and the adjacent scenic parks. Should your travels bring you back this way, I hope that you will stay with us again.

10/10 Excellent

Bob

Stayed 1 night in Sep 2023
Response from HUALUXE Xiamen on Nov 24, 2023
Thank you for taking time to write this detailed review about your recent stay at HUALUXE Xiamen Haicang. We are glad to hear that you enjoyed many aspects of your stay. Next time when you stay with us, please let our Concierge to provide the travel guidence for you when you plan to go anywhere in the city. HUALUXE Xiamen Haicang Harbour View is ideally located on the coastal landscape belt of Haicang Bay, the vantage point affords unparalleled view of Xiamen Harbor and the adjacent scenic parks. Should your travels bring you back this way, I hope that you will stay with us again.

8/10 Good

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from 厦门海沧融信华邑酒店管理团队 on Jun 9, 2023
感谢您选择下榻厦门海沧融信华邑酒店并给予我们好评认可。酒店地处厦门海沧湾景观带核心,面朝“海沧湾”,背倚“大屏山” ,亲近自然且不失奢华是华邑的品牌设计理念。酒店拥有349间豪华客房,3个美食餐厅及酒廊、1,413平米的无柱豪华宴会厅和7个多功能海景会议室、还有华邑品牌的特色社交空间“举茗邑”和“聚膳邑”,是悦享中华待客之道、放松身心的会聚之所。我们诚挚地期待您的再次光临。

10/10 Excellent

Hung Kit

Stayed 1 night in Apr 2023
Response from 厦门海沧融信华邑酒店管理团队 on Apr 13, 2023
感谢您选择入住厦门海沧融信华邑酒店并给予我们好评认可。酒店位于海沧区,依山傍海,交通便捷。酒店距离厦门市岛内仅需10分钟车程,离厦门高崎国际机场、厦门北站在30分钟车程之内。周边景点丰富,在厦门华邑酒店看山,看海,隔岸看都市繁华,非常适合商旅居停和度假休闲。真诚期待您下次依然选择入住厦门海沧融信华邑酒店,拥有一段愉快的居停体验。

10/10 Excellent

Yan Wa, Hong Kong

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
酒店員工態度友善,餐廳也不錯
Stayed 4 nights in Mar 2023
Response from 厦门海沧融信华邑酒店管理团队 on Mar 30, 2023
感谢您选择入住厦门海沧融信华邑酒店并给予我们好评认可。酒店位于海沧区,依山傍海,交通便捷。酒店距离厦门市岛内仅需10分钟车程,离厦门高崎国际机场、厦门北站在30分钟车程之内。周边景点丰富,在厦门华邑酒店看山,看海,隔岸看都市繁华,非常适合商旅居停和度假休闲。真诚期待您下次依然选择入住厦门海沧融信华邑酒店,拥有一段愉快的居停体验。

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
面向海景的房間屬於中式設計, 環境清靜, 但交通不方便, 附近缺少食肆
Stayed 1 night in Nov 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2019
Response from 总经理:庄前进 on Jan 9, 2020
尊敬的宾客,您好,欢迎您下榻厦门海沧融信华邑酒店,非常感谢您对酒店总体好评。您的支持就是我们最大的荣幸,希望我们真诚的服务能够带给您更惬意的体验。祝您生活愉快。

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
住宿整潔,員工服務良好!望海景,環境清靜。房間中式設計,十分舒適。交通不太方便,附近沒有什麼設施商場。
Stayed 3 nights in Nov 2019
Response from 總經理:莊前進 on Dec 12, 2019
尊敬的貴賓,您好,感謝您百忙之中抽空對我們做出評估。非常榮幸能够獲知您的入住體驗並得知您對於我們整體服務的認可,我們會將您的贊許分享給部門以更好的為每位賓客提供一如既往的服務。飯店周邊毗鄰哈囉小鎮,有便利商店、各式中西餐及小吃可供選擇。我們真誠地期待您再次光臨廈門海滄融信華邑飯店,我們將以傳統中華待客之道,為您提供細緻周到的服務。

10/10 Excellent

Atkins

Traveled with family
Liked: Cleanliness, staff & service, amenities
The hotel is situated at the city centre and easy to reach everywhere. overall the operation teams has been performing the high standard of customer service. I would highly recommend and will stay again when coming back.
Stayed 1 night in Nov 2019
Response from HUALUXE Xiamen Haicang on Dec 6, 2019
Dear Distinguished guest, thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us again and speak highly of our customer service. It's something our staff takes great pride in, so we value your feedback. We sincerely hope to see you soon. Sincerely, Jacky Zhuang General Manager

8/10 Good

HSIU-YI

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from 总经理:庄前进 on Oct 28, 2019
尊敬的贵宾,您好,感谢您拨冗点评。非常感谢您对酒店的各方面都感到满意。酒店坐落于大屏山郊野公园脚下,面朝秀美的海沧湾,非常适合休闲度假。我们真诚地期待您的再次光临。

10/10 Excellent

DAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店環境一流,服務周到,硬件軟硬都是頂級,非常滿意
Stayed 2 nights in Jul 2019
Response from 總經理:莊前進 on Jul 22, 2019
尊敬的賓客,您好,感謝您選擇廈門海滄融信華邑酒店。 很高興看到酒店環境、服務及設施設備獲得您的認可。 相信您對我們服務的認可也將激勵酒店團隊更好地提供高品質服務。再次感謝您的分享,期待您的再次光臨。

8/10 Good

Mystery, 香港

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2019
Response from 总经理:庄前进 on May 23, 2019
尊敬的贵宾,您好,感谢您花费宝贵的时间,对我们做出的评价。我们很高兴得知您在此度过了一个愉快的时光,并对酒店整体服务赞不绝口。厦门海沧融信华邑酒店于2018年5月18日正式开业,作为一家新开业酒店,我们一直不断努力为客人提供贴心舒适的服务。酒店以新中式风格为设计理念,结合福建当地文化特色,为宾客带来不一样的文化体验。我们期待您再次光临厦门海沧融信华邑酒店,我们将以传统中华待客之道,为您提供细致周到的贴心服务。

10/10 Excellent

Verified traveler

Stayed 2 nights in Mar 2019
Response from Emma Dai on Apr 30, 2019
尊敬的贵宾,您好,感谢您的好评。厦门海沧融信华邑酒店于2018年5月18日正式开业,作为一家新开业酒店,我们一直不断努力为客人提供贴心舒适的服务。酒店以新中式风格为设计理念,结合福建当地文化特色,为宾客带来不一样的文化体验。酒店地处海沧湾核心地带,在酒店各个区域都能看到美丽的海景或山景,特别是在酒店27楼行政酒廊,更可以俯瞰鹭岛和远眺鼓浪屿。我们期待您再次光临厦门海沧融信华邑酒店,我们将以传统中华待客之道,为您提供细致周到的贴心服务。

10/10 Excellent

Ta Chun, 台北

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
海西五星IHG酒店
這次是我第二次住宿, 入住行政房型, 體驗了行政酒廊的happy hour. 酒廊提供了許多精緻餐點, 並且景觀很好, 可以直接看到無敵海景. 而且還巧遇了某位電視劇的演員, 真的幸運. 早餐廳菜色樣式更多, 特別是沙茶麵口味真是一絕, 對比其他有提供沙茶麵的凱悅, 威斯汀等酒店, 華邑的特別好吃. 行政房型內面積夠大, 有一大片玻璃窗, 夜晚可看到美美的海滄大橋以及寬闊的海景. 附近景點缺乏, 距離海滄知名的阿羅海廣場還有段距離, 這是比較欠缺的部分. 下次有機會再來體驗入住吧!
Stayed 1 night in Nov 2018
Response from 总经理 庄前进 on Jan 14, 2019
尊敬的貴賓,您好,感謝您百忙之中抽空對我們做出評價。 廈門海滄融信華邑酒店地處海滄灣核心地帶,背靠大屏山,面朝海滄灣。 舉目所至,世界第二的鋼箱梁懸索橋海滄大橋近在咫尺,熙來攘往的車流和西海域群島絕美海景風光動靜交融,盡收眼底。 酒店行政酒廊位於27樓,入住行政樓層的客人可享受悠閒的下午茶時光,具有豐富食物的歡樂時光,享受自己的私密空間,天氣晴好的時候,有時還能看到白海豚,可謂愜意。 我們期待您再次光臨廈門海滄融信華邑酒店,我們將以傳統中華待客之道,為您提供細緻周到的貼心服務。

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2018
Response from 总经理:庄前进 on Dec 11, 2018
感谢您百忙之中抽空对我们进行评分,您对酒店有任何建议和想法欢迎您随时留言告知我们。我们期待您的再次光临。

8/10 Good

KWAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店環境很好 外在環境不行
酒店內里設施很新很乾淨,裝修也很堂皇,聽酒店員工說是去年11月底才剛開幕,服務員都十分有禮。唯獨是外在的環境扣了一點分 ( 但這個不關酒店事的,如果只是評價酒店 10 分我會給 9 分 ),酒店外圍沒有商店,也沒有什麼食肆,另外由於海滄現在在挖隧道,建地鐵什麼的,所以進出海滄都會有點塞車,如果行程比較趕的旅客則可能建議住島內的酒店,如果只是來輕鬆一下,閒逛一下的旅客,住在這間酒店還是不錯的選擇,價錢不貴就有5星級的服務了。
Response from 总经理:庄前进 on May 10, 2018
尊敬的顾客您好,非常感谢您对我们酒店的评论。我们很高兴得知您享受到愉快的住宿体验。这也是我们员工最大的骄傲。酒店周边目前正在建设中,天虹商场和阿罗海购物广场距离酒店5-10分钟车程,也是购物的不错选择。我们期待着您的再次光临。