On the beach, sun loungers
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Reviews of Parador Palmas de Lucía

2 out of 5
Parador Palmas de Lucía
901 Panoramic Road and 9911 Road Bo, Bo Camino Nuevo, Lucía Beach Sector, Yabucoa

Reviews

8.0

Very Good

Rating 10 - Excellent. 179 out of 426 reviews" "
Rating 8 - Good. 112 out of 426 reviews" "
Rating 6 - Okay. 82 out of 426 reviews" "
Rating 4 - Poor. 30 out of 426 reviews" "
Rating 2 - Terrible. 23 out of 426 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Villaronga

Liked: Cleanliness, staff & service, property conditions & facilities
Nice view, comfortable rooms
Stayed 1 night in Apr 2024

2/10 Terrible

jessica

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible
Stayed 3 nights in Apr 2024
Response from Celia on Apr 17, 2024
Hi:After we charged you for the extra person we are terrible.We follow the same rules for our guest. Everybody is important for us. Thank you.

6/10 Okay

Judith

Disliked: Amenities, property conditions & facilities
The shower did not have alot of hot water. The only gave 2 towels to use.
Stayed 4 nights in Apr 2024
Response from Celia on Apr 15, 2024
Hi:Thank you for staying with us. You can request more towels at the front desk or the maid.

4/10 Poor

Maria

Disliked: Property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Celia on Apr 15, 2024
Thank you for staying with us.

2/10 Terrible

Cristina

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
the a/c we could not control it it wouodnt go higher than 30 degreese kept waking up to turn it off and on no hot water the belcony door was broken
Stayed 5 nights in Apr 2024
Response from Celia on Apr 15, 2024
Hi:We are sorry to read about your experience. We sent your message to the management.

6/10 Okay

JORGE

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Celia on Apr 9, 2024
Gracias

10/10 Excellent

Hilda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I just want to say thank you to everyone who works here me and my fiancé had a great time❤️ recommended 10/10
Stayed 2 nights in Mar 2024
Response from Celia on Apr 9, 2024
We appreciate your comments.

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from Celia on Apr 9, 2024
Gracias

10/10 Excellent

David Loren

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is great. The staff is very kind. The beach right there is totally awesome despite some other reviewer. There is a restaurant very close that does get noisy on the weekend, but it didn't bother us at all. The roads right around the place are pretty bad, so just be careful, not much room on the road, and crazy drivers. Overall still we were very very happy with our week stay.
Stayed 7 nights in Mar 2024
Response from Celia on Mar 21, 2024
Hi:We appreciate your review. You will be our best reference with friends and family. Hope to see you again.

10/10 Excellent

loretta, toa baja

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All inclusive, Parking, Beach clode to property
Stayed 1 night in Mar 2024
Response from Celia on Mar 19, 2024
We appreciate your review.

8/10 Good

Yudelka

Stayed 7 nights in Mar 2024
Response from Celia on Apr 9, 2024
Gracias.

4/10 Poor

Stephanie

Traveled with family
Disliked: Amenities
Necesita remodelación
Stayed 2 nights in Mar 2024
Response from Celia on Mar 15, 2024
Gracias por dejarnos saber su impresión sobre las facilidades. Es la manera en que podemos mejorar el servicio.

4/10 Poor

Quantika L, Cleveland

Traveled with group, Traveled with partner, Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Its not a hotel for party.
Stayed 4 nights in Mar 2024
Response from Celia on Mar 13, 2024
Parador means a place to stay relax and continue. We appreciate your review.

10/10 Excellent

Raymond Young

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Disc golf paradise! Great pool and it's right by the ocean and right next to an amazing disc golf course called Playa Lucia. Make sure you say hi to the owner, this is a family place and the owner is constantly working. And he's fun to play disc golf with so bring your discs and enjoy your vacation at Parador Palmas Lucia! I'm coming back for sure!
Stayed 5 nights in Jan 2024
Response from Celia on Feb 29, 2024
Hi Raymond:We appreciate your comments. Yes, we will be happy to see you again.

10/10 Excellent

Eddie

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 2 nights in Feb 2024
Response from Celia on Feb 26, 2024
Gracias por haberse hospedado en el Parador Palmas de Lucía y evaluar la estadía.

10/10 Excellent

Pylyp

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent place , we loved it , especially breakfast and staff are very good people
Stayed 3 nights in Feb 2024
Response from Celia on Feb 20, 2024
We appreciate your comments.

8/10 Good

Jonathan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Area was way off the beaten path and the eastside of PR is absolutely beautiful. Facilities were a bit lackluster and we could never get the balcony door to stay closed. Staff was great and very friendly! Would book again!
Stayed 5 nights in Feb 2024
Response from Celia on Feb 11, 2024
We appreciate your comments.

6/10 Okay

charles

Staff was nice, breakfast well done but some of the facilities were less than acceptable such as plumbing.
Stayed 1 night in Feb 2024
Response from Celia on Feb 9, 2024
We appreciate your comments. We will work to improve the service.

10/10 Excellent

Harold

Traveled with family
Liked: Amenities
Great
Stayed 3 nights in Jan 2024
Response from Celia on Feb 9, 2024
Thank you.

8/10 Good

Obed

Liked: Cleanliness, staff & service, property conditions & facilities
It was great
Stayed 2 nights in Jan 2024
Response from Celia on Jan 31, 2024
Thank you.

4/10 Poor

Cindy

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
We wanted to love this property. I'll start with the positive. Our room was poolside and we could see the beach from our porch. The bartender Juan Carlos was SO amazing. The included breakfast was just ok (but at least they had the option of a hot included breakfast!). Now, the rest. We had no hot water for 2 days and when we asked about it, the front staff refused to address this issue and clearly didn't care. The sliding glass door to our porch wouldn't properly close. The girl that checked us in was beyond rude. Ice costs 48c for your ice bucket. Rules were very clear that you MUST NOT have a cooler on premises because they provide you with a refrigerator. (what If I want a cooler at the pool or beach??). This place had the strangest rules. Also, the photos promise a beach right out your door but you do have to walk (not far) down the road to the beach. It's not really a sunbathing beach but pleasant enough for some morning walks. I do not recommend this property. We did stay at their sister property in Maunabo and everything about it was above and beyond expectations!
Stayed 2 nights in Jan 2024
Response from Celia on Jan 29, 2024
Cindy:We are sorry to read about your experience in our facility. We will address this situation immediately

10/10 Excellent

Alyssa Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
I had a wonderful stay. I went by myself. It was the perfect destination for a solo me trip. Staff was kind and food was good for what it was. No issues at all. Highly recommend.
Stayed 3 nights in Dec 2023
Response from Celia on Jan 29, 2024
We appreciate your comments. Hope to see you in the future.

6/10 Okay

Catherine

Stayed 2 nights in Jan 2024
Response from Celia on Jan 24, 2024
Gracias por evaluar la estadía.

6/10 Okay

Benjamin

Traveled with family
Stayed 2 nights in Jan 2024
Response from Celia on Jan 24, 2024
Salludos:Gracias por evaluar su estadía.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice facilities
Very friendly and courteous service. Nice and clean facilities next to the beach.
Stayed 1 night in Jan 2024
Response from Celia on Jan 15, 2024
We appreciate your comments.

6/10 Okay

Marisol

Traveled with partner
Liked: Cleanliness, staff & service
The pictures make you think you can walk to the beach right from the property, which is not exactly correct. It is very rocky and rough. You have to walk south to find the beach. I thought I was getting ocean view and I got dumpster view. There are no elevators, so we had to walk upstairs with our heavy luggage. They do not provide towels for the pool and you are not allowed to bring the ones in the room; you must buy them,,, on top of everything, they charge you for ice! That’s ridiculous… Other than that the place is very clean and staff very nice and polite.
Stayed 1 night in Jan 2024

2/10 Terrible

Lorena

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
There were only two towels for 3 adults, we request more and they never deliver to the room we had to requested again. At night the music from the people outside were extremily loud until pass 1 AM, one of the nights they turn it off until the police came down.
Stayed 2 nights in Jan 2024
Response from Celia on Jan 15, 2024
Hi:We are sorry to read about the situation with the towels and the music outside the facilities. thank you for letting us know. We will work to improve our service.

10/10 Excellent

paola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 1 night in Jan 2024
Response from Celia on Jan 8, 2024
We appreciate your comments.

10/10 Excellent

Lymaris

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Muy bonito y limpio.
Stayed 1 night in Jan 2024
Response from Celia on Jan 8, 2024
Gracias por sus palabras. Esperamos volver a verlos.

8/10 Good

Leyda

Stayed 2 nights in Jan 2024
Response from Celia on Jan 8, 2024
Gracias por evaluar su estadía.

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Celia on Dec 28, 2023
Gracias por evaluar su estadía/ Esperamos volver a verlos.

10/10 Excellent

Joel

Stayed 2 nights in Dec 2023
Response from Celia on Dec 25, 2023
Gracias por su evaluación.

8/10 Good

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel exelente pero al lado del hotel hay una playa y un estacionamiento pequeño pero el fin de semana tarde en la noche habia autos estacionados al lado del hotel con la musica bien alta o sea viceteo y era incomodo dormir con tanta musica ala vez y volume muy alto
Stayed 1 night in Dec 2023
Response from Celia on Dec 5, 2023
Saludos:Gracias por haber estado en la hospedería. Nos alegra haya informado esta situación para poder pasarla a la administración. Lamentamos el suceso.

10/10 Excellent

Marilyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is a very quit and friendly ,lovelly place.
Stayed 1 night in Nov 2023
Response from Celia on Dec 4, 2023
We appreciate your comments.

6/10 Okay

Eddie

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
The pool area was quite quiet. The pool and kitchen close too early (9pm). The beach area is pretty dirty, there's no way you can get in with so much trash and debris. The reception was not nice. We didn't get a warm welcome. Unfortunately it was not as recommended to us.
Stayed 1 night in Nov 2023
Response from Celia on Nov 20, 2023
Hi:We are sorry to read about the situation with the restaurant and the beach. We will send this message to the management.

10/10 Excellent

Marilyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love this place ,everything is so nice, I love it.
Stayed 1 night in Nov 2023
Response from Celia on Nov 20, 2023
We appreciate your comments. Hope to see you again.

2/10 Terrible

Nanette Rodriguez

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Mold, roaches, other bugs, humidity, water leaks. Over priced restaurant and unreliable hours. Filthy pool. This place should not charge more than $30 per night! Parking is not well lit and is next to a bar by the beach open to everyone. No type of security at any time. No safeguard. No blow dryer, no iron, not even a decent soap in the rooms. If you left your toiletries, you can purchase them at the front desk for a higher price than the local store. Nothing to see…nothing to do.
Stayed 3 nights in Nov 2023
Response from Celia on Nov 14, 2023
Hi:We are sorry to read about your experience at the facilities. We will forwards this message to the management.

8/10 Good

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Celia on Oct 25, 2023
Hi:We appreciate your comments. Hope to see you again.

10/10 Excellent

Mannuel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything very nice place to stay.
Stayed 5 nights in Oct 2023
Response from Celia on Oct 23, 2023
We appreciate your comments. Hope to see you again.

10/10 Excellent

Gladyani, Lemoyne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encanto muy buen servisio y las personas empleados muy buenos jente gracias
Stayed 1 night in Sep 2023
Response from Celia on Oct 11, 2023
Saludos:Nos alegra que haya disfrutado de su estadía. Esperamos volver a verlos.

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A hidden GEM
Our stay at the Parador Palmas de Lucia was very pleasant. The location was excellent, hidden away from the main streets and close to the ocean. The rooms were in great condition, although we found the mattress to be a bit hard. However, overall my wife and I had a wonderful experience. The staff were always wearing a smile and provided us with exceptional customer service throughout our stay.
Stayed 4 nights in Sep 2023
Response from Celia on Oct 10, 2023
Hi:We appreciate your comments. Hope to see you again.

10/10 Excellent

Maria Leonor

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Celia on Oct 1, 2023
Gracias por evauar su estadía. Esperamos verlos pronto.

8/10 Good

Jasmine

Traveled with family
Liked: Cleanliness, staff & service
It was an okay stay
Stayed 3 nights in Sep 2023
Response from Celia on Sep 29, 2023
Thank you for lettig us know about your stay. Hope to see you soon.

10/10 Excellent

Cristian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Celia on Sep 26, 2023
Saludos:Gracias por evaluar su estadía.

10/10 Excellent

Carolina Millán

Stayed 1 night in Sep 2023
Response from Celia on Oct 30, 2023
Gracias por evaluar la estadía.

10/10 Excellent

Omayra

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023
Response from Celia on Aug 28, 2023
Hi:Gracias por evaluar su estadía.

6/10 Okay

Mariela

Liked: Staff & service
Disliked: Cleanliness
Cucarachas
Habian cucarachas en el cuarto y olía a humedad.
Stayed 2 nights in Aug 2023
Response from Celia on Aug 28, 2023
Saludos:Lamentamos mucho lo que nos indica. Nunca lo informó al front desk. Es la mejor manera de poder mejorar nuestro servicio.

6/10 Okay

ivette

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No me gusto que ni tan siquiera una botallita agua tubieran en el cuarto
Stayed 1 night in Aug 2023
Response from Celia on Aug 22, 2023
Saludos:En el restaurante tenemos a la venta botellitas de agua. Usted también puede traer las suyas. No mantenemos inventario de articulos en la nevera.Lamentamos cualquier inconveniente.

8/10 Good

Gladys

Stayed 3 nights in Aug 2023
Response from Celia on Sep 15, 2023
Gracias por evaluar su estadía. Esperamos volver a verlos.

8/10 Good

Jaime

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Quick look
The town looks run down. The hotel shares facilities with a different section of the hotel. Rooms are small so are the bathrooms. Every room has a small balcony. It has a pool and even that it is next to the sea, we were not able to get in due to the sargasm on the beach. Our stay was at the beginning of August with few other guests
Stayed 1 night in Aug 2023
Response from Celia on Aug 9, 2023
Hi:We appreciate your comments. It"s the best way to improve the service.