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“The location is good as it is directly linked to the mall. The overall service is average in all areas except the restaurant! You will get angry at the early morning during queuing up for the breakfast buffet. The receptionists (one tall & thin and the other is a bit fat) of the restaurant are always in very bad temper and not polite. We have stayed here for 6 days and observed that they have made all different countries guests get angry before settling down the table. I think they are not……

“location wise, It's not exactly at the waterfront area, however, it's still well connect with the most pleasant area in Cape Town. I think the complimentary shuttle boat make the difference. We had a mountain view double room, which is quite amazing. We can see the table mountain directly from our window. The parking is quite nice, however, there's an extra fee on it. The stuffs are nice, still lack of experience. In general, I'd stay here again if I had the chance to visit the city again.”

“Rita and Cyril were excellent ”

“不错”

“absolutely gorgeous view from my room; decor was funky and functional; was only here on an overnight layover; wish i had longer! definitely hope to be back! was right in the heart of V&A waterfront - steps from the hotel”

“Excellent location ! Close to all attractions: Waterfront, Tablemountain, restaurants and beautiful hotel! ”

“Overall a very welcoming and enjoyable experience. Highly recommended ”

“房间太小，显得压抑，算是中规中矩的三星酒店。”

“normal 5 star hotel, quite new hotel in shopping center”

“The hotel itself is great but the room service staff was comically bad. Orders would take longer than one hour to arrive, items were ALWAYS missing. One time they called us at 1:30am to confirm our breakfast order (waking us up!) and then still got the order wrong 😂 really odd in a 5 star hotel. ”

“Everyone was very helpful and friendly. Rooms were clean and spacious. ”

“Westin standard. All good. Not walking distance to other place. But shuttle service to Water front is fine. Need uber to other places.”

“地點非常好，附近很多商店可以逛，即使夜晚也很安全。附近很多好吃的餐廳，離Hop on Hop Off上車點也很近。飯店服務人員很棒，早餐好吃，房間View 直接看到碼頭和桌山，100分的飯店！”

“The staff were very friendly, helpful, kind and accommodating. The location was great - walking distance to the waterfront. The transport company working with the hotel provided excellent service at very affordable prices, their office is around the corner from the hotel! ”

“They could do better about cleaning the rooms specially the bathrooms. Overall the experience was good specially the breakfast with hundreds of options to choose from ”

“We stayed for a week all up and found the hotel architecture/fitout, services, dining and in particular the staff to be exceptional. We were treated in a warm, friendly, professional manner by Tish, Chloe, Annie, Aaron and all the other wonderful who work at GG. The breakfast was superb, the cocktails divine and the ambience, music at Gigi's Rooftop to our liking.”

“very good very nice”

“good”

“Lovely hotel in a great location, fantastic bar and pool. Bathrooms were quite dated and could use some improvements, our shower was tiny and leaky, but would definitely stay again.”

“The environment is pretty good, facilities are nice, staff are helpful and friendly, very recommend to travellers.”