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El Carmen Hotel

3.0 star property
Comfortable hotel, walk to Central Park

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your current months are June, 2024 and July, 2024.
June 2024
July 2024

Photo gallery for El Carmen Hotel

Terrace/patio
Front of property
Egyptian cotton sheets, premium bedding, down comforters
Free daily cooked-to-order breakfast
Courtyard view
Reviews
8.6

Excellent

Popular amenities

  • Pet friendlyPet friendlyPet friendly
  • Breakfast included
  • SpaSpaSpa
  • Parking includedParking includedParking included
  • Restaurant
  • BarBarBar

Explore the area

Map
3a. Avenida Norte #9, Antigua Guatemala, Sacatepequez
  • Popular LocationCentral Park2 min walk
  • Popular LocationSanta Catalina Arch5 min walk
  • Popular LocationCasa Santo Domingo Museum5 min walk
  • AirportGuatemala City (GUA-La Aurora Intl.)71 min drive
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Room options

View all photos for Double Room, 1 Queen Bed

Double Room, 1 Queen Bed | Egyptian cotton sheets, premium bedding, down comforters

Double Room, 1 Queen Bed

7.5/10 Good

Highlights

Air conditioning
Flat-screen TV
Premium bedding
Down duvet
Egyptian cotton linens
Tempur-Pedic bed
Private bathroom
Hair dryer
  • 200 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Triple Room

Standard Triple Room | Egyptian cotton sheets, premium bedding, down comforters

Standard Triple Room

8.8/10 Excellent

Highlights

Air conditioning
Flat-screen TV
Premium bedding
Down duvet
Egyptian cotton linens
Tempur-Pedic bed
Private bathroom
Hair dryer
  • 269 sq ft
  • Sleeps 4
  • 3 Double Beds

View all photos for Family Suite

Family Suite | Egyptian cotton sheets, premium bedding, down comforters

Family Suite

Highlights

Air conditioning
Mini-fridge
Flat-screen TV
Egyptian cotton linens
2 bedrooms
Tempur-Pedic bed
Premium bedding
Down duvet
  • 269 sq ft
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Deluxe Double Room, 1 King Bed

Deluxe Double Room, 1 King Bed | Egyptian cotton sheets, premium bedding, down comforters

Deluxe Double Room, 1 King Bed

Highlights

Air conditioning
Flat-screen TV
Premium bedding
Down duvet
Egyptian cotton linens
Tempur-Pedic bed
Private bathroom
Hair dryer
  • 200 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, 2 Double Beds

Standard Double Room, 2 Double Beds | Egyptian cotton sheets, premium bedding, down comforters

Standard Double Room, 2 Double Beds

9/10 Wonderful

Highlights

Air conditioning
Flat-screen TV
Premium bedding
Down duvet
Egyptian cotton linens
Tempur-Pedic bed
Private bathroom
Hair dryer
  • 200 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Superior With View

Egyptian cotton sheets, premium bedding, down comforters

Room Superior With View

  • Sleeps 2
  • 1 Double Bed

View all photos for Triple Room Deluxe

Egyptian cotton sheets, premium bedding, down comforters

Triple Room Deluxe

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite With View

Egyptian cotton sheets, premium bedding, down comforters

Suite With View

  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Double Room Standard

Egyptian cotton sheets, premium bedding, down comforters

Double Room Standard

  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room Standard

Egyptian cotton sheets, premium bedding, down comforters

Double Room Standard

  • Sleeps 2
  • 1 Queen Bed

Similar properties

Courtyard
El Carmen Suites
Breakfast included
Spa
Pet friendly
Parking included
8.2 out of 10, Very Good, (182)
The price is $52
$63 total
includes taxes & fees
May 27 - May 28
El Carmen Suites

About the neighborhood

Antigua Guatemala

Located in Antigua Guatemala, El Carmen Hotel is in the city center. Palacio del Ayuntamiento and Palace of the Captains-General are local landmarks, and the area's natural beauty can be seen at Central Park and El Reposo Spa. Casa K'Ojom Museum of Mayan Music and Xtrema Bungee are also worth visiting. Guests appreciate the hotel's central location.
Visit our Antigua Guatemala travel guideOpens in a new window

What's nearby

  • Central Park - 2 min walk
  • Antigua Guatemala Cathedral - 3 min walk
  • Santa Catalina Arch - 5 min walk
  • Casa Santo Domingo Museum - 5 min walk
  • La Merced Church - 7 min walk

Getting around

  • La Aurora Intl. Airport (GUA) - 72 min drive

Restaurants

  • La Bruja - 1 min walk
  • Starbucks Antigua - 4 min walk
  • Skal - 1 min walk
  • Fat Cat Coffee House - 1 min walk
  • La Cuevita De Los Urquizú - 3 min walk

About this property

El Carmen Hotel

Hotel in the city center
Close to Central Park and Casa Santo Domingo Museum, El Carmen Hotel provides free cooked-to-order breakfast, a rooftop terrace, and a coffee shop/cafe. Treat yourself to spa services, such as a facial, a manicure/pedicure, or a body treatment. In addition to a garden and laundry facilities, guests can connect to free in-room WiFi.
You'll also find perks like:
  • Free self parking
  • A roundtrip airport shuttle (surcharge), a vending machine, and smoke-free premises
  • A 24-hour front desk, outdoor furniture, and concierge services
  • Guest reviews give good marks for the dining options, breakfast, and central location
Room features
All guestrooms at El Carmen Hotel have thoughtful touches such as premium bedding and air conditioning, as well as amenities like free WiFi. Guests reviews give good marks for the clean rooms at the property.
Extra amenities include:
  • Egyptian cotton sheets, Tempur-Pedic beds, and down comforters
  • Bathrooms with showers and free toiletries
  • 32-inch flat-screen TVs with cable channels
  • Wardrobes/closets, daily housekeeping, and phones

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM to 11:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting room

Outdoors

  • Garden
  • Outdoor furniture
  • Rooftop terrace

Spa

  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Handrails in stairways
  • No elevator
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • Smoke-free property

Room amenities

Bedroom

  • Down comforter
  • Egyptian cotton sheets
  • Tempur-Pedic mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Towels

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Iron/ironing board
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 15 per pet, per night
Service animals are welcome, and are exempt from fees
1 total (up to 15 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children may not be eligible for complimentary breakfast

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 65 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: USD 10 (one-way)
  • Pet fee: USD 15 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms

Property is also known as

Hotel El Carmen
Hotel El Carmen Antigua Guatemala
El Carmen Antigua Guatemala
Hotel El Carmen
El Carmen Hotel Hotel
El Carmen Hotel Antigua Guatemala
El Carmen Hotel Hotel Antigua Guatemala

Frequently asked questions

Is El Carmen Hotel pet-friendly?

Yes, El Carmen Hotel allows pets (limit 1 total) with a maximum weight of up to 15 lbs per pet. There's a fee of USD 15 per pet, per night. Service animals are exempt from fees.

How much does it cost to stay at El Carmen Hotel?

As of May 24, 2024, prices found for a 1-night stay for 2 adults at El Carmen Hotel on Jun 3, 2024 start from $45.6, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at El Carmen Hotel?

Self parking is free at this property; nearby parking is also free.

What time is check-in at El Carmen Hotel?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at El Carmen Hotel?

Check-out is at noon.

Does El Carmen Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 65 per vehicle applies.

Where is El Carmen Hotel located?

Located in the heart of Antigua Guatemala, this hotel is steps from Choco Museum and Central Park. Antigua Tabaco Compania S.A. and Palacio del Ayuntamiento are also within 5 minutes.

Reviews

8.6

Excellent

Rating 10 - Excellent. 199 out of 383 reviews" "
Rating 8 - Good. 101 out of 383 reviews" "
Rating 6 - Okay. 60 out of 383 reviews" "
Rating 4 - Poor. 17 out of 383 reviews" "
Rating 2 - Terrible. 6 out of 383 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Angie

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This property is in a great location. The staff was wonderful. The terrace is beautiful. Breakfast was good. We used the hotel to book a tour which we enjoyed. Never felt unsafe. However, we were on the 2nd floor and the terrace was above us. The music, people's conversations, and every chair that moved could be heard inside our rooms. The chairs were particularly loud. The terrace is open from 6 am to 10 pm. Plan to be awakened at 6 am each morning and don't plan on coming back to the room mid day for a quick rest. Our room was also near the stairs so any conversations that took place as someone was going up or down were heard easily in the room. One morning people were having a very loud conversation right outside our door at 6 am! Not sure if it was staff or guests. Maybe first floor would have been better. I'm a light sleeper so this was not ideal for us.
Stayed 3 nights in May 2024

4/10 Poor

Sandy

Disliked: Staff & service, property conditions & facilities
Most of the staff wasn’t friendly. Went to have breakfast up in the terrace and the waiter spilled coffee and milk on my hand and didn’t even apologize or offered me napkins to wipe my hand. On the last day I went up stairs to have breakfast by myself and told the waiter I was taking a breakfast back to the room and he really hesitated to give it to me even tho I paid breakfast for 6 people. They were also flies and mosquitoes in the room.
Stayed 3 nights in May 2024

10/10 Excellent

Nandi

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was in a great location! Walkable to almost anything you want to do such as look at sights or go get some food and drinks. The rooftop was beautiful!
Stayed 1 night in May 2024

4/10 Poor

Sakina

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The hotel is decent. Not even 3-stars in my opinion. We didn’t have hot water for 2 of the 3 days we were there. The AC in the room kept making a loud chipping noise so we had to either leave the AC on and deal with the noise, or turn it off and burn up. The breakfast is also a bit overrated. The only plus was the staff. They are friendly, professional, and accommodating. The hotel did give me a complimentary taxi back to the city, which I appreciated for my inconvenience.
Stayed 4 nights in May 2024

6/10 Okay

Pryscilla

Liked: Cleanliness, staff & service
Staff was amazing. Super friendly and helpful. Free breakfast at the roof top was convenient and good. Rooms are outdated. We had to move rooms because we had no hot water and our ceiling was leaking our second night. I would stay again just being the staff made it pleasurable and like I stated super helpful.
Stayed 4 nights in May 2024

10/10 Excellent

Vidia, Queens

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A quaint very clean and cozy hotel with close proximity to top restaurants and easy access to jade museum, the park, key monuments and shopping.
Stayed 2 nights in Apr 2024

10/10 Excellent

Juan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice and clean, close to everything in Antigua. Lots of restaurants and shops walking distance. The staff were really nice, they went above and beyond to make sure we had a great stay.
Stayed 4 nights in Apr 2024

10/10 Excellent

Igor

Liked: Cleanliness, staff & service, property conditions & facilities
The locattion is amazing ! The only thing I did not like, the bathroom for the king size bed room, it it to little and too streach ! I dont know if it has the proper standard measurements... besides that, the hotel is very nice all around !
Stayed 1 night in Apr 2024

6/10 Okay

Roro

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Too must mold in the bathroom
Stayed 1 night in Apr 2024

4/10 Poor

Roro

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Need remodel
Stayed 2 nights in Apr 2024

10/10 Excellent

Jordan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El Carmen was centrally located and the staff were very helpful and responsive (in person and via WhatsApp) which enabled a smooth check-in/check-out and arranging a transfer to the airport. Our stay came with a free breakfast which was really convenient. The property and room were clean, air conditioned (with an in room mini-split), renovated, and had filtered water available. The standard king size room was small but perfect for my 1 night stay.
Stayed 1 night in Apr 2024

6/10 Okay

Roro

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Beautiful hotel but needs some Renovation. There was mold shower and wall. Customer service was good. My honest opinion this hotel just needs deep cleaning. The restaurant charges for ice $2.00
Stayed 1 night in Apr 2024

8/10 Good

Dianne Camille

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, very nice and accommodating staff. Breakfast is really good and a rooftop with a cool view of Agua, Fuego and Acatenango Volcanoes.
Stayed 2 nights in Apr 2024

10/10 Excellent

RaCia

Liked: Cleanliness, staff & service, property conditions & facilities
Super nice staff and clean and safe stay!
Stayed 2 nights in Feb 2024

8/10 Good

Marianne

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely old colonial setting with a lovely roof restaurant. Beware of several elevation differences that can be tripping hazards.
Stayed 2 nights in Apr 2024

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this property. The staff are so warm and welcoming. They went above and beyond making my stay there perfect ❤️❤️❤️❤️ I also love that they have AC !!!
Stayed 5 nights in Apr 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service
Only got to stay overnight. Checked in at around 8pm and checked out at 6am. Room was very nice and clean! Restroom very modern. A lot of space to put you’re belongings. No AC but it did not feel hot at all, was able to sleep comfortably. Would definitely book again for a longer stay.
Stayed 1 night in Apr 2024

10/10 Excellent

Christina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My kids and I spent several nights at El Carmen and it was wonderful! We arrived at midnight and the guy at the front desk was very helpful and efficient - he was so great throughout our visit. We had a room with 3 double beds and they were really comfortable - soft sheets and pillows (we have stayed at 4 hotels in Guatemala) and fluffy towels - best of the hotels we have been at. The water pressure in the shower was AMAZING - really impressed. There were plenty of outlets and we were able to use our 3 prong plugs. The hotel is in a perfect location to get to shops and restaurants. Downtown Antigua reminds me of Carmel, California - everything is nice and cute. But it definitely caters to the tourist. El Carmen was a great home base for us. The EcoFarm tour was top notch, Tartines for dinner had a view of ruins, and the hike to Pakaya was appropriately challenging. The only negative for El Carmen is that the internet in the room was slow sometimes (this didn’t bother me) - my daughter went in the courtyard where the signal was stronger. My daughter was also disappointed that there are no windows to the outside, but that didn't bother me. All in all, great stay at El Carmen - would go there again! (Also wanted to recommend Adralina Tours - they drove us to all locations in Guatemala)
Stayed 3 nights in Apr 2024

8/10 Good

Hanan

Traveled with partner
Liked: Cleanliness, staff & service
Great location
Stayed 2 nights in Apr 2024

10/10 Excellent

john

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful old property, bad u can hear everything outside
Stayed 3 nights in Apr 2024

10/10 Excellent

Amy

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is amazing! Would definitely stay here again as it is so close to everything! And the breakfast is incredible with the views and coffee!
Stayed 2 nights in Apr 2024

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast on roof top was delicious. Everyone is so polite and super friendly.
Stayed 2 nights in Apr 2024

6/10 Okay

VIJAYANT

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
My friend and I stayed here for three nights. Let me start with the positives (there is only one negative, although a big one). The hotel is really gorgeous. The courtyard is beautiful with flowers and plants. The roof-top terrace is a highlight and having breakfast there with the backdrop of volcanoes was magnificent. The staff is very very helpful and polite. The bed is comfortable. Unfortunately, I would not stay here again because of one reason. The bathroom smelled awful. Just absolutely awful. It smelled like sewage in there and just walking in was difficult. We thought it was just our room but even the bathrooms on the first floor (for all the guests) had this aroma of sewage. I even once complained and the receptionist did his best by spraying our bathroom with air freshener, which in a way was good but in the end turned out to be even worse. There seems to be a bigger issue going on which I really hope they address. It is unfortunate that due to this one issue, the place is one I would not recommend unless they do something to really fix the issue. Also, we were there for three nights, so it wasn't like it was just a one day thing. Again, everything else about the hotel was really good. But walking into a space to shower and clean yourself and feeling a gagging reflex is something I cannot forget.
Stayed 3 nights in Mar 2024

8/10 Good

Wanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I made reservations for eight and they only had one bed in each room except for one that had two. He had to get more rooms and was super expensive. There was no air conditioner which made it a little uncomfortable.
Stayed 1 night in Mar 2024

8/10 Good

Sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great, a few blocks from Central Park, the Arco de Santa Catarina, and artisan market. Parking is located a few blocks away.
Stayed 3 nights in Mar 2024

General hotel information

Reasons to Book
Nearby Parking & Onsite Restaurant/Bar
Check-In Time
3:00 PM
Check-Out Time
12:00 PM
Star Rating
3.0