Todas las opiniones que se muestran provienen de experiencias de huéspedes reales. Solo las personas que han reservado un hospedaje con nosotros pueden enviar su opinión. Verificamos las opiniones con base en nuestras pautas y las publicamos todas, ya sean positivas o negativas.Más informaciónSe abrirá en una nueva ventana
Puntuación de 10, es decir, Excelente. Basada en 5 de 11 opiniones" "
10 - Excelente
5
Puntuación de 8, es decir, Bueno. Basada en 1 de 11 opiniones" "
8 - Bueno
1
Puntuación de 6, es decir, Aceptable. Basada en 3 de 11 opiniones" "
6 - Aceptable
3
Puntuación de 4, es decir, Malo. Basada en 1 de 11 opiniones" "
4 - Malo
1
Puntuación de 2, es decir, Terrible. Basada en 1 de 11 opiniones" "
2 - Terrible
1
8.4/10
Limpieza
7.8/10
Servicio y personal
7.2/10
Servicios
7.8/10
Condiciones de la propiedad
8.4/10
Cuidado del medio ambiente
Opiniones
10/10 Excelente
Arpan, Los Angeles
Viaje en pareja
5 may. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Wonderful place.
Arpan
Se hospedó 2 noches en mayo de 2024
Respuesta de Jenica G. Area Manager , el 12 may. 2024
Thank you Arpan for your lovely review and for being a wonderful guest.
6/10 Aceptable
Celi
Viaje familiar
18 abr. 2024
Le gustó: Limpieza, servicios, condiciones de la propiedad
No le gustó: Servicio y personal
This property is very poorly managed. After booking I was sent a link to check in and had to pay a $203 deposit. I was charged the same fee 4 times.
Then I had to call the number in the email to get it sorted out and complete the check-in. It Was the wrong number and I had to call another number that person gave me.
There is nobody onsite or nearby to help.
No information on how to check out.
Cabin I booked was not as described.
Top bun is so low that you hit your head repeatedly if you’re on the bottom and try to get out of bed.
Celi
Se hospedó 1 noche en abril de 2024
Respuesta de Jenica G, el 24 abr. 2024
Hello Celi,We apologize for the issues with the self check in cc deposit Authpage and can assure you it has been fixed. Thank you for the feedback and safe travels.
10/10 Excelente
ANGELA
Viaje familiar, Viaje familiar con niños
1 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Property was comfty, clean, convenient and easy to arrive and check out. Definitely recommend it
ANGELA
Se hospedó 1 noche en marzo de 2024
Respuesta de Jenica G. Area Manager , el 17 abr. 2024
Thank you Angela. We loved having you and we are more than happy that you had a great experience. Come back and visit real soon.
6/10 Aceptable
lazaro
Viaje familiar
25 feb. 2024
Close to shopping stores,and restaurants
lazaro
Se hospedó 2 noches en febrero de 2024
Respuesta de AM Jenica G., el 9 mar. 2024
Thank you for your feedback. Hope to see you again soon .
8/10 Bueno
Jovani
Viaje en pareja
9 ene. 2024
Le gustó: Limpieza y condiciones de la propiedad
Jovani
Se hospedó 1 noche en enero de 2024
Respuesta de Jenica G. Area Manager , el 5 feb. 2024
Thank you for sharing your experience. We hope to see you back soon.
6/10 Aceptable
Vilma
Viaje en pareja
26 nov. 2023
Le gustó: Limpieza y servicio y personal
There was no door in the restroom! I wish it had a curtain at least! I had a hard time opening the door as well as the next door guest! We called and it was fixed! So overall it’s a good place to stay! Good customer service
Vilma
Se hospedó 1 noche en noviembre de 2023
Respuesta de AM Jenica G., el 6 feb. 2024
Thanks Vilma for sharing your experience. I'm glad overall you had a pleasant stay. Well see you back soon.
10/10 Excelente
John
Viaje en grupo, Viaje familiar
20 oct. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
It was perfect and a great location
John
Se hospedó 1 noche en octubre de 2023
Respuesta de Guest Services , el 18 nov. 2023
Thank you so much for taking the time to share your positive review! We're thrilled to hear that your experience at our cabins was perfect and that you found the location to be great. Creating a memorable and enjoyable stay for our guests is our top priority, and it's always rewarding to know when we've succeeded.If you have any specific highlights or favorite aspects of your stay, we'd love to hear more about them. Your feedback helps us understand what we're doing well and how we can continue to enhance the experience for future guests.We hope to welcome you back to our cabins in the future. If there's anything more we can do to make your next stay even better, please don't hesitate to let us know. Safe travels!
4/10 Malo
Joshua
15 oct. 2023
No le gustó: Limpieza, servicios, condiciones de la propiedad
Cabin was dirty with paint flakes on the bathroom floor and absolutely freezing at night. Heater/thermostat did not work thus was an ice box at night. Would not stay here again.
Joshua
Se hospedó 1 noche en octubre de 2023
Respuesta de Guest Services , el 18 nov. 2023
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay at our cabin. It's disheartening to hear that the cleanliness and temperature control fell short of your expectations.We take your concerns seriously and want to assure you that we are actively addressing the issues you've mentioned. Our cleaning and maintenance teams are being informed to ensure that the cabin is thoroughly cleaned, and the heating system is inspected and fixed promptly.We understand the importance of a comfortable and well-maintained environment for our guests, and we regret that we fell short in providing that for you. Please know that your feedback is invaluable to us, and we are committed to making the necessary improvements to prevent similar issues in the future.If you would be willing to give us another chance, we would love the opportunity to make it up to you on your next visit. Please reach out to our customer service team so we can discuss how we can make your future stay more enjoyable.Once again, we apologize for any inconvenience caused, and we appreciate your understanding.
2/10 Terrible
Anthony
Viaje en pareja
15 oct. 2023
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
When it was time for check in, the room heater did not work and there was no hot water. Had to wait 2 hours until the maintenance worker "fixed" the room heater and water heater. We still did not have hot water after that, so we could not shower or freshen up since the water was too cold. Very inconvenient.
Anthony
Se hospedó 1 noche en octubre de 2023
Respuesta de Guest Services , el 18 nov. 2023
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience you experienced during your stay. It's disheartening to hear that the room heater and water heater issues impacted your comfort and overall experience.We understand the importance of a seamless check-in process and a comfortable stay. We apologize for any delay in addressing the problems you encountered. Our maintenance team is being thoroughly briefed on this situation to ensure that such issues are resolved promptly and efficiently in the future.We would like to express our gratitude for your patience and understanding. Your feedback is invaluable in helping us identify areas for improvement. If you have any further details or if there's anything specific you believe we should address, please feel free to contact our customer service team so that we can investigate and rectify the situation.We genuinely regret any inconvenience caused during your stay, and we hope to have the opportunity to welcome you back in the future, providing you with the exceptional experience you deserve. Thank you for your understanding.
10/10 Excelente
Claudia C.
28 ago. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Me encanto el sitio.
Por construcción en la obra nos tocó quedarnos en el hotel, y fue muy bueno, la atención , y nunca oír cobraron por el cambio al hotel
Claudia C.
Se hospedó 1 noche en agosto de 2023
10/10 Excelente
Oscar
Viaje familiar con niños
21 ago. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was a cozy cabin with a bed and a sofa bed. The blankets were great. Ideal for 4 people (2 adults & 2 children). Fun place to spend the night.