KING 1BEDROOM JUNIOR SUITE | Living area | LCD TV

Reviews of Hilton Garden Inn Guangzhou Tianhe

4 out of 5
Hilton Garden Inn Guangzhou Tianhe
63, North Guangzhou, Dadao Road, Tianhe, Guangzhou, Guangdong

Reviews

8.2

Very Good

Rating 10 - Excellent. 34 out of 69 reviews" "
Rating 8 - Good. 21 out of 69 reviews" "
Rating 6 - Okay. 4 out of 69 reviews" "
Rating 4 - Poor. 3 out of 69 reviews" "
Rating 2 - Terrible. 7 out of 69 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Moi Pen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All good! Except the hotel address in internet and email is very confusing and misleading! Please look into this! There’s no DaTao road!
Stayed 3 nights in Apr 2024

10/10 Excellent

ahmed

Liked: Cleanliness
Stayed 5 nights in Apr 2024

8/10 Good

Shailesh, Torrance

Business traveler
Liked: Cleanliness
Disliked: Property conditions & facilities
The property had a water damage in my room and the water was gushing in the bathroom.
Stayed 5 nights in Apr 2024

10/10 Excellent

Fernando

Stayed 4 nights in Apr 2024

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service
Stayed 6 nights in Apr 2024

10/10 Excellent

Fernando

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good brakefast
Stayed 3 nights in Apr 2024

8/10 Good

May Lin

Liked: Cleanliness
Ok
Stayed 1 night in Apr 2024

10/10 Excellent

Kate Xiu Lan

Traveled with family and small children
Very Friendly staff! But location is a bit off. Breakfast was good!
Stayed 3 nights in Apr 2024

10/10 Excellent

Mohammed

Stayed 5 nights in Jan 2024

10/10 Excellent

ALFREDO VALENTIN

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. Good breakfast.
Stayed 2 nights in Oct 2023

10/10 Excellent

Azzam

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Nov 2023

10/10 Excellent

Ernest, Monterey Park

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and modern room. Staff is efficient and friendly The location is not close to the subway and the surrounding has less shopping than other hotels.
Stayed 4 nights in Oct 2023

10/10 Excellent

THEA

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Jay

Stayed 3 nights in Oct 2023

10/10 Excellent

Popol

Stayed 4 nights in Oct 2023

10/10 Excellent

Fernando

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place With awesome people also Caesar as manager and help so much !! I’ll love to come back soon
Stayed 4 nights in Oct 2023

8/10 Good

MUSTAFA

Stayed 7 nights in Oct 2023

8/10 Good

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is well-appointed
Stayed 1 night in Oct 2023

6/10 Okay

SINNATHAMBY

Traveled with group, Business traveler
Not much selection at the food counter Very difficult to communicate in English Need to improve the food items/Breakfast Improve and cater for international customer Very few staff only speak little English If you don’t know, Chinese don’t go!
Stayed 7 nights in Oct 2023

4/10 Poor

Isaac Chong Chi

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Bathroom
The bathroom is not able to let the water out of the floor. It is so wet and it may cause fall down. I used the towers to clearn the water out by myself because the house keeper came in when we have already slept.
Stayed 1 night in Sep 2023

10/10 Excellent

Fuying

Liked: Cleanliness, staff & service, property conditions & facilities
It is very clean and nice, good price. We will definitely stay there next time.
Stayed 2 nights in May 2023

10/10 Excellent

Vijay

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleaning & staff are excellent
Stayed 7 nights in Apr 2023

2/10 Terrible

KHALED, DORAL

Traveled with group, Business traveler
Disliked: Staff & service
I don’t like all …
Stayed 4 nights in Apr 2023

8/10 Good

Mark

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The room was nice, very clean, modern and comfortable. The restaurant had a nice selection of food and was quite tasty.
Stayed 2 nights in Mar 2023
Response from Angelia on Mar 21, 2023
Dear guests, thank you for choosing to stay at Hilton Garden Inn Guangzhou Tianhe Hotel.Your support is the driving force for our progress. We look forward to having you visit us again in the near future to have a deeper experience of the quality environment, warm sunshine service and exquisite food and beverage. Wish you a smooth journey and a happy life!

10/10 Excellent

John, Torrance

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is new (till now, its about one year old) with about 200 rooms. It's nice and clean. The only problem is its location which is not the center of city, but just close to there. On the other side, the price is quit reasonable. I like it very much. I will consider to pick it for my next Guangzhou visiting to stay.
Stayed 1 night in Dec 2021
Response from Angelia on Jan 28, 2023
Dear guests, thank you for choosing to stay at Hilton Garden Inn Guangzhou Tianhe Hotel and for your excellent comments. Your support is the driving force for our progress. We look forward to having you visit us again in the near future to have a deeper experience of the quality environment, warm sunshine service and exquisite food and beverage. Wish you a smooth journey and a happy life!

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room size is relatively small, and overall environments nearby is a bit suburb
Stayed 3 nights in Mar 2021
Response from angelia on Apr 27, 2021
Dear Guest, Thank you for your feedback. The hotel is located at No.63 North Guangzhou Avenue, Tianhe District, Guangzhou, which is in the center of Guangzhou and enjoys convenient transportation. Hotel has different room types for guests to choose, we also have a larger area of junior suites, King One Bedroom suites, deluxe suites for guests to choose. We sincerely hope that you will stay with us again in the future and experience the warm and professional service of Hilton Garden Hotel brand. Wish you a smooth journey and a pleasant life!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2021
Response from Angelia on Mar 22, 2021
尊敬的宾客,您好!感谢您选择入住广州天河鼎龙希尔顿花园酒店并给予优质的好评,希尔顿花园品牌承诺为宾客带去温暖周到、阳光开放的服务体验,同时家之所在,无微不至是我们的服务理念。再次感谢您的评价,祝您旅途顺利,生活愉快!

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Roby
Exceptional courtesy from all the staff (receptionist, restaurant manager, housekeeping, ecc) and especially from Miss Sarrow the hotel manager
Stayed 1 night in Nov 2020
Response from Angelia on Nov 17, 2020
Dear guest,Thank you for choosing to stay in Hilton Garden Inn Guangzhou Tianhe and for your good comments. We have forwarded your praise to the team members, and they are very encouraged. We are looking forward to getting to know you. Your support is the driving force for our progress. We are looking forward to your visit again in the near future to experience the high-quality environment, warm sunshine service and exquisite and delicious food more deeply.Wish you a smooth journey and a happy life!

10/10 Excellent

Alejandro

Stayed 3 nights in Apr 2024

10/10 Excellent

insick

Business traveler, Traveled with partner
Liked: Amenities
good
Stayed 4 nights in Jan 2024

10/10 Excellent

KA CHUNG

Stayed 2 nights in Dec 2023

2/10 Terrible

WING LEUNG

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
CHEAT
THE DESCRIPTION OF STANDARD SUIT PER WEBSITE HAVE SHOWER OR BATHTUB, MY CHILD HAS MEDICIAL TREATMENT REQUESTED BATHTUB, SO WE RESERVED A STANDARD SUIT, BUT THE FRONT DESK SAID NO STANDARD SUIT INSTALL BATHTUB, ASKED FOR UPGRADE CHARGE RMB 590 FOR BATHTUB FACILITY.
Stayed 1 night in Dec 2023

4/10 Poor

wei

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
遇到特别差的服务人员
12月26日很早就到了酒店,但还是被一个拉长脸的女前台安排到紧挨着员工电梯的房间,每天早晨8点被吵醒,一直到晚上12点多才能安静下来。以后不会再定这个酒店,也不会推荐其他人来。除非这种服务差的员工被替换掉。
Stayed 2 nights in Dec 2023

2/10 Terrible

Belem Areli

Disliked: Staff & service
El personal del hotel no habla inglés y no se esfuerza por entender, en mi caso me hicieron el cargo del depósito a mi tarjeta de Débito, han pasado mas de 30 días y a la fecha no me han resuelto.

6/10 Okay

Chi Wing

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

HIU YEE ELSIE

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice for shortstay business trip
We booked for our 2days canton fair trip. Service was nice and professional, rooms were nice and clean, breakfast choice is good, and there is shuttle bus to canton fair which is convenient.
Stayed 1 night in Oct 2023

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Sau Fong

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

SEUNG IONG

Stayed 2 nights in Oct 2023

6/10 Okay

SAI WING

Stayed 1 night in Oct 2023

2/10 Terrible

Mikkel Lund

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Someone had been smoking in the room before me and it was not clean. The floor in the shower was filled with water after a shower
Stayed 1 night in Oct 2023

8/10 Good

Eduardo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

YI CHENG

Stayed 4 nights in Sep 2023

8/10 Good

Sau Pun

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
整體環境整潔,大堂服務質素標準以上,員工有禮貌,有笑容。唯一是房間隔音有些缺點,大致上都是良好
Stayed 1 night in Aug 2023

10/10 Excellent

Ka HEI

Stayed 1 night in Jul 2023

2/10 Terrible

chi fung

Stayed 1 night in Jul 2023

8/10 Good

lai na

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
愉快的旅程
整體來講,唔錯。房間夠大。冷氣夠凍。唯一缺點,唔近地鐵站。
Stayed 2 nights in Jun 2023

8/10 Good

Mark

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recent en modern.
Modern, recent en mooi hotel met mooie en smaakvol ingerichte kamers. Goed internet maar geen Google dus zeker een VPN installeren. Ontbijtbuffet is niet enorm maar zeker correct. Licht wel aan een drukke weg dus wel een beetje straatlawaai maar zeker niet overdreven. Nadeel: personeel spreekt weinig tot geen Engels...
Stayed 6 nights in May 2023

10/10 Excellent

ALFONSO

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La verdad que es un excelente hotel bien central y con accesibilidad a muchos lugares
Stayed 2 nights in Apr 2023

6/10 Okay

Wai Yu

Stayed 1 night in Apr 2023