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Reviews of Doubletree by Hilton Hattiesburg, MS

4 out of 5
Doubletree by Hilton Hattiesburg, MS
10 Gateway Dr, Hattiesburg, MS

Reviews

8.0

Very Good

Rating 10 - Excellent. 429 out of 934 reviews" "
Rating 8 - Good. 228 out of 934 reviews" "
Rating 6 - Okay. 120 out of 934 reviews" "
Rating 4 - Poor. 84 out of 934 reviews" "
Rating 2 - Terrible. 73 out of 934 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

William

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that it quiet.
Stayed 2 nights in Apr 2024

2/10 Terrible

Kathryn

Traveled with group, Traveled with family
The hotel was under a complete renovation and they did not have our room available that we reserved due to the custodial staff not showing and cleaning hotel rooms. The hotel clerk was very nice and printed a balance of zero for me to email to Expedia however.
Stayed 1 night in Mar 2024

10/10 Excellent

Alvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe, convenient to everything, large well-lit parking lot, modern and constantly upgrading.
Stayed 2 nights in Feb 2024

10/10 Excellent

Kevin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms. Easy access to the hotel.
Stayed 1 night in Feb 2024

8/10 Good

cory, pace

Liked: Cleanliness
All was good but the restaurant needs an update and better managing.
Stayed 1 night in Feb 2024

6/10 Okay

Lenard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

2/10 Terrible

Nikita

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from DoubleTree Hattiesburg on Dec 18, 2023
Dear nikita,Thank you for taking time to review your stay with us at Double Tree by Hilton Hattiesburg. We greatly appreciate all guest feedback, as it helps us to improve upon the services we provide our guests. Please accept our deepest apologies for the inconveniences you experienced during your visit with us. Believe me when I say our guests are our ultimate priority and it is our goal to put in every effort to deliver our truly valued guests with outstanding service, so again, we sincerely apologize for failing to meet and exceed your expectations. Once more, we thank you for your insightful feedback and hope to have the opportunity to serve you in the future and show you how your comments were used constructively. Best Regards

8/10 Good

Janell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from DoubleTree Hattiesburg on Dec 18, 2023
First and foremost, we would like to thank you for your business and greatly appreciate your review. We are always very appreciative of guest feedback, both positive and negative, as it helps us improve as a property overall. We are delighted to know you enjoyed your overall stay and very excited to hear all of your positive comments. Again, thank you for your honest feedback and it would be an honor to serve you during your next visit to the Hattiesburg area! Warmest Regards

10/10 Excellent

Suraj

Liked: Cleanliness, staff & service, property conditions & facilities
Good overall
Stayed 1 night in Dec 2023
Response from HBGDT GM on Dec 7, 2023
First and foremost, we would like to thank you for your business and greatly appreciate your review. We are always very appreciative of guest feedback, both positive and negative, as it helps us improve as a property overall. We are delighted to know you enjoyed your overall stay and very excited to hear all of your positive comments. Again, thank you for your honest feedback and it would be an honor to serve you during your next visit to the Hattiesburg area! Warmest Regards

8/10 Good

Rick

Liked: Cleanliness, staff & service, property conditions & facilities
The restaurant bar needs more attention
Stayed 1 night in Nov 2023
Response from HBGDT GM on Dec 7, 2023
First and foremost, we would like to thank you for your business and greatly appreciate your review. We are always very appreciative of guest feedback, both positive and negative, as it helps us improve as a property overall. We are delighted to know you enjoyed your overall stay and very excited to hear all of your positive comments. At this moment, we want to apologize for any inconvenience you experienced, Our guests are our top priority, and we strive to provide excellent service throughout their entire stay. Again, thank you for your honest feedback and it would be an honor to serve you during your next visit to the Hattiesburg area! Warmest Regards

8/10 Good

Jessie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from HBGDT GM on Dec 7, 2023
First and foremost, we would like to thank you for your business and greatly appreciate your review. We are always very appreciative of guest feedback, both positive and negative, as it helps us improve as a property overall. We are delighted to know you enjoyed your overall stay and very excited to hear all of your positive comments. Our guests are our top priority, and we strive to provide excellent service throughout their entire stay. Again, thank you for your honest feedback and it would be an honor to serve you during your next visit to the Hattiesburg area! Warmest Regards

4/10 Poor

Lakisha

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was not clean, trash was on the floor, the shower was stained and dingy. There was a crack in the wall close to the closet. The room appearance was not up to part.
Stayed 1 night in Oct 2023
Response from HBGDT GM on Dec 7, 2023
Thank you for taking time to review your stay with us at Double Tree by Hilton Hattiesburg. We greatly appreciate all guest feedback, as it helps us to improve upon the services we provide our guests. Please accept our deepest apologies for the inconveniences you experienced during your visit with us. All of your comments have been shared with our Housekeeping and Maintenance Department Managers so the issues described are addressed immediately, and do not occur in the future. Believe me when I say our guests are our ultimate priority and it is our goal to put in every effort to deliver our truly valued guests with outstanding service, so again, we sincerely apologize for failing to meet and exceed your expectations. Once more, we thank you for your insightful feedback and hope to have the opportunity to serve you in the future and show you how your comments were used constructively. Best Regards

10/10 Excellent

Ronnie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service
Stayed 1 night in Jun 2023

8/10 Good

Lynelda

Traveled with family
Liked: Cleanliness
It was okay. I did not get the traditional warm cookie upon arrival. When so mentioned it the next day the desk clerk seemed irritated that I asked about it. The shower was rusting at the bottom (outside). We had to ask for towels for a stay from Saturday to Monday. Seems that more than one per person should already be in the room as a standard
Stayed 2 nights in Sep 2023
Response from DoubleTree on Sep 26, 2023
First and foremost, we would like to thank you for your business and greatly appreciate your insightful review. We are always very appreciative of guest feedback, both positive and negative, as it helps us improve as a property overall.We would like to take this moment to sincerely apologize for the issues you experienced during your stay. All of your comments have been shared with entire team, so the issues mentioned are addressed and do not continue to occur. Our guests are our top priority, and we strive to provide excellent service throughout their entire stay, so it deeply saddens us that this was not your case.Again, thank you for your honest feedback and hope to serve you the next time you visit the Hattiesburg area!Best Regards

6/10 Okay

sen

Disliked: Staff & service
Stayed 1 night in Aug 2023
Response from DoubleTree on Sep 26, 2023
Thank you for taking the time to review your stay with us at DoubleTree by Hilton Hattiesburg. We greatly appreciate all guest feedback, as it helps us to improve upon the services we provide our guests.On behalf of our entire team, we would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Best Regards,

4/10 Poor

Angelia Denase

Stayed 1 night in Jul 2023
Response from DoubleTree on Sep 26, 2023
Thank you for taking the time to review your stay with us at DoubleTree by Hilton Hattiesburg. We greatly appreciate all guest feedback, as it helps us to improve upon the services we provide our guests.On behalf of our entire team, we would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Best Regards,

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, property conditions & facilities
Only a single night stay, but we were very pleased with everything. My wife was disappointed that the pool was closed, but I suppose most never reopened after Covid. The room was clean and the bed was very comfortable. Everything was well maintained. I chose Doubletree from their photos as they had a more updated look than other hotels in the area.
Stayed 1 night in Jul 2023

6/10 Okay

Judy

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Clean place to stay
Upon check the clerks were really slow.. seemed like they were more interested in getting some sort of paper work done than helping me.. The bed was too soft and the pillows were awful.. my Jed sunk into the pillow and I had to double it for any comfort..
Stayed 1 night in Jul 2023

4/10 Poor

Erin

Stayed 2 nights in Jul 2023

8/10 Good

Staci

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
I booked my stay in April. I got there and they didn’t have the type of room I had requested! I got a king bed for 3 people! The lady at the desk told me the manager tried to call me! That was a lie! She acted like she was getting me a room to accommodate us! Nope! So I went to Raina or Rena and she was super nice! Helped us with a room with fold out bed! She saved us!
Stayed 1 night in Jul 2023

4/10 Poor

Dr. Robert

Traveled with family
Disliked: Cleanliness, property conditions & facilities
I did not like this experience because the toilet had some issues and it took several hours for the front office to supply a plunger. This was unacceptable and I was extremely disappointed.
Stayed 2 nights in Jun 2023

4/10 Poor

Verified traveler

Traveled with family
Liked: Room comfort
Disliked: Staff & service
Stayed 3 nights in May 2023

2/10 Terrible

Raynesha

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff was friendly but the tv didn’t work nor the refrigerator in my room. The staff was unable to provide another room because it was happening to many other guess. Staff did give us a complementary breakfast and apologized for the inconvenience.
Stayed 2 nights in May 2023

4/10 Poor

Jeremy

Business traveler
Disliked: Staff & service
Restaurant was staffed with one person so getting food or service was abysmal. This is the first Hilton I have stayed in where there was no free breakfast buffet. Rooms were not cleaned well and had an odd smell.
Stayed 1 night in May 2023

4/10 Poor

Claudia

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Let me start by saying the staff was very polite, cordial & greeted by every one of them that I encountered. The surfaces of the rooms had a grease-like film everywhere almost as if the room was cleaned with oil or a very dirty rag. There was rust and mold all around the shower. I am so glad we were only in town for the night.
Stayed 1 night in May 2023

4/10 Poor

Kathleen

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in May 2023

8/10 Good

Ryan

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2023

4/10 Poor

Bruce

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Is this a Hampton Inn?
This place was a doubletree only In name. They couldn’t even give you a cookie when checking in. The hotel is old and dirty. The “restaurant” is so bad it’s beyond belief but at least they overcharge for everything. I can’t imagine anyone returning to stay
Stayed 3 nights in Apr 2023

6/10 Okay

GARY

Liked: Room comfort
Disliked: Staff & service
Stayed 2 nights in Mar 2023

8/10 Good

Penny

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Both pools were closed but otherwise I was very happy with my stay.
Stayed 2 nights in Mar 2023

8/10 Good

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. The rooms could use a little upgrade. The bathrooms need an upgrade as well. Overall, a comfortable stay.
Stayed 3 nights in Mar 2023

10/10 Excellent

Edward

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice. The bed was comfortable. The property was quiet and staff was very nice.
Stayed 1 night in Feb 2023

8/10 Good

William

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly!
Friendliest staff of any hotel I've ever stayed at, they were ALL pleasant and made you feel welcome. Hotel was nice....convenient to restaurants, shopping and the interstate.
Stayed 1 night in Jan 2023

6/10 Okay

Kayla

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Decent hotel, not worth the price
The hotel initially looked very nice. Once we got to the room, it is definitely run down a bit especially for the price point. The bathroom was not clean and the shower looks very run down.
Ceiling of bathroom
Dirty walls in the bathroom
Shower base
Dirty floors throughout the bathroom
Stayed 1 night in Jan 2023
Response from Debbie on Jan 15, 2023
Kayla, Thank you for selecting the DoubleTree Hattiesburg and for taking the time to submit your review. I apologize for the condition of the shower in your room. Our housekeeping team is in the process of deep cleaning all of the guestrooms. I hope when your travel plans bring you back to Hattiesburg you will select our DoubleTree. You will have a different experience.

4/10 Poor

Julie

Stayed 1 night in Jan 2023

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Clothes left from previous guests and broken furniture
Stayed 1 night in Dec 2022
Response from Debbie on Dec 29, 2022
Anonymous, Thank you for taking the time to leave us feedback. It was disappointing to read your review. I apologize for your experience. Our management team will be using your feedback as a training tool. I hope when you return to the area you will consider our hotel.

10/10 Excellent

John

Stayed 1 night in Dec 2022
Response from Debbie on Dec 29, 2022
John, Thank you for selecting the DoubleTree Hattiesburg. We are happy that we met your expectations. We look forward to welcoming you back when your travel plans bring you back to Hattiesburg. Safe Travels.

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2022
Response from Debbie on Nov 29, 2022
Beth Thank you for selecting our Doubletree in Hattiesburg for your travelling needs. I am happy that we earned a 10 of 10. Our team is focused on creating 10 out 10 experiences for all of our guests. I hope when your travel plans bring you back to Hattiesburg that you will once again choose our Doubletree.

4/10 Poor

Conchetta

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Close to the Interstate and easy to get to. When I checked in, the room given to me was not clean in the shower and the TV screen had a split screen and not working properly. The front desk manager Alonzo helped me with switching out my room immediately to the second floor.
Response from Debbie Harmon on Nov 16, 2022
Conchetta, thank you for your feedback. I was happy to hear our front desk agent helped you. It is disappointing that we did not exceed your expectations. I can fully understand your disappointment with having to move rooms due to cleanliness issues and the television issue. When your travel plans bring you back to Hattiesburg, I hope you will select our Doubletree. We will be working to exceed your expectations. Thank you for staying with us.

10/10 Excellent

Lenora

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Debbie on Nov 16, 2022
Lenora, Thank you for selecting our Doubletree as your home away from home. I will be sharing with our team that we meet your expectations. When your travel plans bring you back to Hattiesburg, I hope you will once again, select our hotel,

8/10 Good

Jerica

Traveled with group, Traveled with family
Liked: Staff & service
Loved the room and how spacious it was. The beds and pillows were very comfortable, I slept great. The overall cleanliness could use quite a bit of work.
Stayed 1 night in Oct 2022
Response from Debbie on Nov 23, 2022
Jerica, Thank you for selecting our Doubletree hotel as your home away from home. I am happy to learn you slept great, the beds and pillows were comfortable and you loved the room. I was disappointed you were disappointed with the cleanliness. Thank you for sharing your experience. I apologize we did not meet your expectations for cleanliness. We will be working to improve your experience when you return to our Doubletree hotel.

10/10 Excellent

Nate

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed 1 night in Oct 2022

8/10 Good

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Short staffed but those that showed up were exceptional. Room was fresh and clean. Dining room was out of allot of food and adult drinks, so dinner was disjointed at best. Doors were locked at breakfast, with no sign. Front desk employee said the breakfast staff didn’t show up; no substitutions were offered.
Stayed 1 night in Sep 2022
Response from Debbie on Nov 16, 2022
Anna, thank you for sharing your review. I was happy to learn that our team members were exceptional. We have been working on providing a consistent dining experience. I hope when your travel plans bring you back to Hattiesburg that you will once again select our Doubletree.

10/10 Excellent

Randy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Debbie on Nov 16, 2022
Randy, Thank you for taking the time to post a review for your stay at the Doubletree in Hattiesburg. I apologize for the delay in responding. When your travel plans bring you back to Hattiesburg, I hope you will once again select our Doubletree in Hattiesburg.

8/10 Good

Sarah

Stayed 1 night in Oct 2022
Response from Debbie on Nov 16, 2022
Sarah, Your feedback is appreciated. Thank you for selecting our Doubletree in Hattiesburg. When your travel plans bring you back, I hope you will once again select our hotel. We will be working to earn a 10 out of 10 next time.

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you
Stayed 1 night in Sep 2022
Response from Debbie on Nov 16, 2022
Jennifer, Thank you for staying with us and taking the time to post your review. Wel will be working to earn a 5 out of 5 for your next stay.

6/10 Okay

Paul

Stayed 1 night in Jun 2022

10/10 Excellent

Charles

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and Clean
We were only able to check in after midnight and leave by 6:30 am but very comfortable and clean
Stayed 1 night in Sep 2022
Response from Debbie, General Manager on Oct 1, 2022
Charles, I appreciate you selecting our DoubleTree Hotel in Hattiesburg, MS. I am happy that you found your room to be comfortable and clean. Hopefully when you return you will be able to stay longer. Safe travels.

4/10 Poor

Kevin

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
With the Hilton name attached there is an expectation of a reasonably high level of accommodations. This place falls well short of that. You walk down the entry hall and its all scratched up and stained, needs painting. The place is nearly empty, only a few cars... still they stick you on the very end right next to the Interstate so all you hear is cars and trucks go by all night. The TV is in the 36 to 39 inch size, with a remote from 20 years ago that barely works, no access to apps like Netlfix or anything just the 50 channels all of which are blurry and pixely because crazy as it may seem, there are clouds distorting the satellite in Southern Mississippi. There was a nasty chipped, needs painted table in the middle of the room, same color as the carpet and I bumped into it not paying attention, I moved it to the side and out jumps a giant cockroach. I killed him, meh, it happens. Went for breakfast, they're so slow they don't have a buffet, still though for 2 people we waited over 20 minutes for our food, that's after waiting 10 minutes to order it. We were at breakfast for 45 minutes the first day. Went down earlier the 2nd day and the server, who is incompetent, showed that the first day, went to take a party of 6s order and told us shed be back with us. She didn't give us menus. 15 minutes later she's still taking their order and its 3 adults and 3 kids... we left and went to Hardees as we were late.. Ice machine on our floor was out of order... Out of space for more.
Stayed 2 nights in Aug 2022