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Hotel Otavalo

4.0 star property
Upscale hotel with free breakfast and rooftop terrace

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your current months are June, 2024 and July, 2024.
June 2024
July 2024

Photo gallery for Hotel Otavalo

Front of property
TV
Deluxe Room, 1 Queen Bed, Non Smoking | Premium bedding, down comforters, pillowtop beds, minibar
Bar (on property)
Reception
Reviews
9.4

Exceptional

Popular amenities

  • Breakfast includedBreakfast includedBreakfast included
  • BarBarBar
  • Parking availableParking availableParking available
  • HousekeepingHousekeepingHousekeeping
  • Room serviceRoom serviceRoom service
  • LaundryLaundryLaundry

Explore the area

Map
Calle Vicente Ramon Roca 504, Otavalo, Imbabura
  • Popular LocationInstituto Otavaleño de Antropología1 min walk
  • Popular LocationPlaza de Ponchos8 min walk
  • Popular LocationPeguche Waterfall6 min drive
  • AirportQuito (UIO-Mariscal Sucre Intl.)109 min drive

Most relevant reviews

ExperimentalCarousel

8/10 Good

The hotel was beautiful and the service was excellent. My only complaint is the rooms are tiny and we had a room with no...
Martin
May 6, 2024
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Room options

View all photos for Premium Room

Premium bedding, down comforters, pillowtop beds, minibar

Premium Room

Highlights

Soundproofed
Connecting rooms available
Free cribs/infant beds
TV
Hypo-allergenic bedding
Pillow menu
Pillowtop bed
Premium bedding
  • 484 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room

Superior Room | Premium bedding, down comforters, pillowtop beds, minibar

Superior Room

Highlights

Soundproofed
Connecting rooms available
TV
Hypo-allergenic bedding
Pillow menu
Down duvet
Blackout drapes/curtains
Pillowtop bed
  • 431 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 Queen Bed, Non Smoking

Deluxe Room, 1 Queen Bed, Non Smoking | Premium bedding, down comforters, pillowtop beds, minibar

Deluxe Room, 1 Queen Bed, Non Smoking

10/10 Exceptional

Highlights

Soundproofed
Connecting rooms available
TV
Hypo-allergenic bedding
Pillow menu
Down duvet
Blackout drapes/curtains
Pillowtop bed
  • 377 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Luxury Room

Luxury Room | Premium bedding, down comforters, pillowtop beds, minibar

Luxury Room

10/10 Exceptional

Highlights

Soundproofed
Connecting rooms available
Free cribs/infant beds
TV
Hypo-allergenic bedding
Pillow menu
Pillowtop bed
Premium bedding
  • 592 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Twin Room

Premium Twin Room | Premium bedding, down comforters, pillowtop beds, minibar

Premium Twin Room

10/10 Exceptional

Highlights

Soundproofed
Connecting rooms available
Free cribs/infant beds
TV
Hypo-allergenic bedding
Pillow menu
Pillowtop bed
Premium bedding
  • 484 sq ft
  • Sleeps 3
  • 2 Double Beds

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About the neighborhood

Otavalo

Hotel Otavalo is located in Otavalo. Cotacachi Cayapas Ecological Reserve and Condor Park reflect the area's natural beauty and area attractions include Tahuantinsuyo Weaving Workshop and Araque Water Park.
Visit our Otavalo travel guideOpens in a new window

What's nearby

  • Instituto Otavaleño de Antropología - 1 min walk
  • Plaza de Ponchos - 8 min walk
  • Galeria Gabriel Ceballos Ulloa - 9 min walk
  • Peguche Waterfall - 6 min drive
  • El Lechero - 7 min drive

Getting around

  • Ibarra Station - 35 min drive
  • Mariscal Sucre Intl. Airport (UIO) - 109 min drive

Restaurants

  • ‪Café Rio Intag - ‬12 min drive
  • ‪Café pachamama - ‬15 min walk
  • ‪La tabilta del tartaro - ‬17 min walk
  • ‪La Taberna - ‬7 min walk
  • ‪Espresso Rio Intag - ‬9 min walk

About this property

Hotel Otavalo

Upscale hotel
Consider a stay at Hotel Otavalo and take advantage of free full breakfast, a rooftop terrace, and dry cleaning/laundry services. Free in-room WiFi, with speed of 50+ Mbps, is available to all guests, along with a bar and a restaurant.
You'll also enjoy perks such as:
  • Self parking (surcharge), express check-out, and coffee/tea in the lobby
  • Smoke-free premises, luggage storage, and multilingual staff
  • A front-desk safe, an elevator, and tour/ticket assistance
Room features
All guestrooms at Hotel Otavalo feature comforts such as 24-hour room service and premium bedding, as well as perks like pillow menus and laptop-friendly workspaces.
More amenities include:
  • Hypo-allergenic bedding, pillowtop mattresses, and down comforters
  • Bidets and free toiletries
  • TVs with satellite channels
  • Wardrobes/closets, coffee/tea makers, and daily housekeeping

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available from 8:00 AM to 7:00 PM; COP 10 per day; reservations required
  • Self parking on site (COP 10 per day)

Food and drink

  • Free full breakfast available daily 7:30 AM to 10:00 AM
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Family friendly

  • Laundry facilities
  • Refrigerator on request
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Doorbell and phone notification
  • Elevator
  • Handrails in hallways
  • Handrails in stairways
  • Lever door handles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Slippers
  • Towels

Entertainment

  • TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Refrigerator on request

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The front desk is open daily from 7:30 AM - 11:30 PM
Guests will receive an email 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your passport after booking
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room; children may not be eligible for complimentary breakfast
Rollaway/extra beds are available for COP 80 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Ecuador value-added tax (15%). Nonresident travelers who present a valid passport and tourist visa may be eligible for a tax refund. However, nonresident travelers may be exempt from value-added tax (15%) on package bookings.

We have included all charges provided to us by the property.

Optional extras

  • Self parking fee: COP 10 per day
  • Nearby parking fee: COP 10 per day (66 ft away; open 8:00 AM to 7:00 PM)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: COP 80 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Hotel Otavalo Hotel Otavalo
Hotel Otavalo Hotel
Hotel Otavalo Otavalo
Hotel Otavalo Hotel
Hotel Otavalo Otavalo
Hotel Otavalo Hotel Otavalo

Frequently asked questions

Is Hotel Otavalo pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Otavalo?

Self parking is available for COP 10 per day.

What time is check-in at Hotel Otavalo?

Check-in start time: 2:00 PM; Check-in end time: 11:00 PM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Hotel Otavalo?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Hotel Otavalo located?

Situated in Otavalo, this hotel is within a 10-minute walk of Instituto Otavaleño de Antropología, Plaza de Ponchos, and Galeria Gabriel Ceballos Ulloa. El Lechero and Condor Park are also within 3 mi (5 km).

Reviews

9.4

Exceptional

Rating 10 - Excellent. 31 out of 38 reviews" "
Rating 8 - Good. 4 out of 38 reviews" "
Rating 6 - Okay. 0 out of 38 reviews" "
Rating 4 - Poor. 1 out of 38 reviews" "
Rating 2 - Terrible. 2 out of 38 reviews" "

10/10

Cleanliness

9.8/10

Staff & service

8.0/10

Amenities

9.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Martin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was beautiful and the service was excellent. My only complaint is the rooms are tiny and we had a room with no windows with zero ventilation. At night the room was very hot and uncomfortable to sleep. I had to open the door to the hallway to get any fresh air in the room and cool it down a little. Besides that, the staff was excellent and helpful. Probably would not stay here again unless I had a room with a window or balcony.
Stayed 2 nights in May 2024

10/10 Excellent

Edwin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen servicio
Stayed 1 night in Feb 2024

10/10 Excellent

Chen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel
Stayed 1 night in Dec 2023

2/10 Terrible

Donna

Traveled with group
This was my second times staying in the hotel and it was much better experience than the first,
Stayed 1 night in Nov 2023

10/10 Excellent

Dean

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Best hotel and worth the money. The staff, the property and the rooms are fantastic.
Stayed 1 night in Oct 2023

10/10 Excellent

Irina

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
We really enjoyed staying at this boutique luxury hotel. You get so much attention and clothe staff is very helpful and accommodating. The property has such a Union artistic feel, very clean, and cozy.
Stayed 1 night in Jul 2023

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Joanne

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was wonderful, the hotel is beautiful, the staff was great and the food, especially the little afternoon sweet that appears in your room late in the afternoon, was suberb! Highly recommend this hotel.
Stayed 2 nights in Jul 2023

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel, wonderful staff and the chef is excellent. There was always an amazing sweet treat waiting for me upon my return in the afternoon. I travel for a living and this chef stands out above and beyond.
Stayed 1 night in Jul 2023

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is a beautiful boutique hotel in an old remodeled colonial building. It has been beautifully modernized and decorated. The restaurant is great and has a varied Ecuadorian menu. Otavalo is a busy city and the hotel is located on a street where the buses run so some amount of noise is unavoidable. You may want to ask for a room not facing the street, towards the back of the hotel.
Stayed 2 nights in Jun 2023

10/10 Excellent

Dennis, St. George

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property is stunning. Recent remodel is beautiful.
Stayed 2 nights in Mar 2023

10/10 Excellent

Collien

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Stay
If you have the opportunity to stay at Hotel Otavalo you absolutely should! This hotel was 10/10 from start to finish. They arranged transfers to and from our hotel before we got there and helped with authentic experiences once we arrived. We were lucky enough to be there over New Years and took part in the lovely celebration they hosted. I cannot say enough good things about this place! Thank you to all the staff at Hotel Otavalo for the best welcome to Ecuador we could have imagined!!
Stayed 3 nights in Dec 2022

4/10 Poor

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
There a loud noise and vibration that would start radomly during the night making it very difficult to sleep. The hotel was very nice, but the real purpose of a hotel is to have a place to sleep at night. That was nearly impossible.
Stayed 2 nights in Sep 2022

10/10 Excellent

Christian, Mount Kisco

Stayed 2 nights in Jun 2022

10/10 Excellent

Savannah

Traveled with group, Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
This is one of the nicest hotels I've ever stayed at (and I've stayed at a lot of nice hotels). Beautiful art, impeccably clean, surprising attention to detail and delighting the customer. This is probably the best hotel in Otavalo and the surrounding area.
Stayed 1 night in May 2022

10/10 Excellent

susan

Stayed 3 nights in Apr 2022

2/10 Terrible

Lisa

Stayed 1 night in Apr 2022

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2021

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

10/10 Excellent

Muriel M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The definition of hospitality
Our night at the hotel Otavalo was our first night in Ecuador, and it could not have been more perfect. This hotel is a gem. Everybody from the bellman to the restaurant staff is very gracious, know and love their city and make you feel at home right away. A perfect first night in Ecuador.
Stayed 1 night in Feb 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very updated boutique hotel conveniently located a few blocks from central square. What makes this property standing out is its very friendly staff. Thanks to Daniel, Edison, Christine and others which made my experience a truly enjoyable one!
Stayed 1 night in Jan 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming hotel right near the plaza de conchos. Quiet, comfortable, nice touches in modernized historic building.
Stayed 1 night in Dec 2020

10/10 Excellent

kathleen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel with wonderful staff and location
This is a relatively new hotel that is conveniently located close to the markets. Although it is on a busy street, once entering the hotel, you forget all of that and feel as if you are in a secluded oasis. The staff was wonderfully helpful. Dinner in the restaurant was one of the best meals that we had during our month trip in Ecuador. The beds were so comfortable, it also provided one of the best night sleep that we experienced during our trip. The bathroom was spacious and modern with plenty of hot water. The art work in the hotel and room was beautiful making you felt that you were staying in a working museum. Although the price of this property is higher than most in the area, it was definitely worth the cost, which by the way was significantly lower than that in the USA. We cannot say enough good things about this property and would definitely recommend it to any traveler to the area and would definitely stay there again when in the area.
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveler

Stayed 1 night in Apr 2019

10/10 Excellent

Lucas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Juste parfait
Juste parfait, le personnel est très professionnel et très agréable, cadre d’exception, très bon emplacement, excellente literie, cocooning. Très calme dans les chambres, un lieu d’exception. Merci à tous pour ce merveilleux moment.
Stayed 2 nights in Jul 2023