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Reviews of Holiday Inn Express & Suites Albany Airport Area - Latham, an IHG Hotel

3 out of 5
Holiday Inn Express & Suites Albany Airport Area - Latham, an IHG Hotel
400 Old Loudon Rd, Latham, NY

Reviews

7.8

Good

Rating 10 - Excellent. 403 out of 1003 reviews" "
Rating 8 - Good. 314 out of 1003 reviews" "
Rating 6 - Okay. 136 out of 1003 reviews" "
Rating 4 - Poor. 73 out of 1003 reviews" "
Rating 2 - Terrible. 77 out of 1003 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Darrell

Stayed 1 night in May 2024

10/10 Excellent

Christopher

Business traveler, Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The breakfast staff Donna was extremely rude to us and treated us bad. Just because we walked in for breakfast and it wasn’t ready she was mad and this is not the way any one should be treated. That is a terrible way for an employee to behave towards customers.
Stayed 1 night in May 2024

8/10 Good

Herminio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient for the function that we were attending. We liked all that was provided.
Stayed 1 night in May 2024
Response from Front Desk Supervisor on May 18, 2024
Thank you for the positive feedback, the staff here appreciates you and hope to see you come back to stay with us again soon.

10/10 Excellent

Brian

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in May 2024
Response from Front Desk Supervisor on May 18, 2024
Thank you for the positive feedback, the staff here appreciates you and hope you come back to stay with us again soon.

10/10 Excellent

Rogerio, Ellenburg Center

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
one sectioned is under renovation, but still very clean, excellent stay
Stayed 1 night in May 2024
Response from Front Desk Supervisor on May 18, 2024
Thank you for the positive feedback, the staff here appreciates you and hope you come back to stay with us again soon.

8/10 Good

Holly

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Dated, some issues with cleanliness, but a decent value if you just need a place to stay before traveling.
Stayed 1 night in Apr 2024
Response from Front Desk Supervisor on May 18, 2024
Thank you for the positive feedback, the staff here appreciates you and hope you come back to stay with us again soon.

10/10 Excellent

Tuwanda

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay…everything was really nice and clean..
Stayed 1 night in Apr 2024
Response from Front Desk Supervisor on May 18, 2024
Thank you for the positive feedback, the staff here appreciates you and hope you come back to stay with us again soon.

10/10 Excellent

Miranda

Liked: Cleanliness, staff & service, property conditions & facilities
*
Stayed 1 night in Apr 2024

4/10 Poor

Kattie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Dave, Fitchburg

Stayed 1 night in Apr 2024

2/10 Terrible

Dirk

Stayed 1 night in Apr 2024

8/10 Good

Cody

Traveled with family and small children
Liked: Staff & service
Could’ve noted it was under construction or renovations
Stayed 1 night in Apr 2024

10/10 Excellent

Pamela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of the best! Clean, bathroom was fully equipped with everything I needed. Breakfast was top notch. Friendly staff and I loved the gift bag with water and snack and the mints in the room. Thank you for making me feel welcome,
Stayed 1 night in Apr 2024
Response from Front Desk Supervisor on May 18, 2024
Thank you for the positive feedback, the staff here appreciates you and hope you come back to stay with us again soon.

6/10 Okay

Merlin

Liked: Cleanliness
Stayed 1 night in Apr 2024

6/10 Okay

Kaylie

Stayed 1 night in Mar 2024

8/10 Good

Cristian

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great i will be back next month keep up the good work everyone
Stayed 1 night in Mar 2024

6/10 Okay

Katrina

Traveled with family and small children, Traveled with family
Liked: Staff & service, amenities
Staff was kind enough to let us check in early. We were there for R&R before a medical procedure but didnt get either. Hotel is doing renovations which we didnt know at booking. There was loud banging from check in until after 7. Then we were woken up by a call at 9:45 from the front desk claiming we were slamming doors. We were all sleeping and now two adults and a 2 year old are awake for an unnecessary disturbance.
Stayed 1 night in Mar 2024

10/10 Excellent

Christine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for a weekend getaway. The hotel was the best I've been to ever. Staff was super friendly and accommodateing Especially the breakfast attendant. We will definitely return for another stay. m
Stayed 3 nights in Feb 2024

10/10 Excellent

Angela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the smell of cleanliness when you walk into the hotel rooms not clean look very clean
Stayed 1 night in Feb 2024

10/10 Excellent

Erika

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very spacious and clean and the staff was very friendly. My kids loved swimming in the pool (which was really nice) and running around in the beautiful brick courtyard. We will definitely be back again!
Stayed 2 nights in Feb 2024

6/10 Okay

Jessica

Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
It was just okay. Stayed for one night on our trip home from traveling. The room was quite dusty and there were some stains on the sheets. Found a centipede in the bathroom, too.
Stayed 1 night in Feb 2024

8/10 Good

Melissa

Traveled with family
Liked: Staff & service, amenities
Property was nice. Rooms were dated. Breakfast was good. Close to airport and good price.
Stayed 1 night in Feb 2024

10/10 Excellent

Kayla

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfy
Great one night stay! Toom was ready when we arrived. Super clean and comfy room. Bathroom was clean with complimentary Dove products. Breakfast was very good and Donna at the breakfast today was very professional, friendly and accommodating. We will def come back to this Holiday Inn Express!
Stayed 1 night in Feb 2024

8/10 Good

Alexander

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recommend this hotel for any couple or family.The employee at the front desk was very helpful and super friendly.She went above and beyond her name is Kayleigh.
Stayed 2 nights in Feb 2024

2/10 Terrible

RAQUEL

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived at the property by 4pm. The front desk person gave us a room on the 1st floor near the storage closet and the dining area. As soon as we walked in the room we walked out and asked if we could have another room and she stated they were fully booked. The parking area was empty 😒😡. We were afraid to sleep. The beds were horrible and the frames were sticking out. The rug was filthy with stains, the chair and couch in the room we didn’t even sit on them because how filthy they were. The refrigerator area was horrible! I could tell that room wasn’t cleaned properly. Don’t stay! Look for other places in Latham!!
Stayed 2 nights in Feb 2024

10/10 Excellent

Richard

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is excellent, friendly and helpful staff,
Stayed 1 night in Feb 2024

8/10 Good

Joseph

Traveled with family
Liked: Staff & service, amenities
The only reason we gave an average rating for cleanliness and property condition is because there were renovations on the 4th, 5th, and 6th floors and the dust could be felt all the way to the 1st floor. The staff was friendly and helpful and the location is good for travelers. We were near the highway which was convenient for our road-trip.
Stayed 1 night in Jan 2024

10/10 Excellent

Jovaughn

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Frances

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable bed and good breakfast.
Stayed 1 night in Jan 2024

4/10 Poor

Christine

Stayed 5 nights in Jan 2024

8/10 Good

Jessica

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Restaurant and bar
Stayed 1 night in Jan 2024

2/10 Terrible

FLOR ERIKA

Stayed 1 night in Jan 2024

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very nice especially for the price holiday in has really stepped their quality up over time.
Stayed 1 night in Jan 2024
Response from sedik F.O MANGER on Jan 18, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express ALBANY AIRPORT AREA - LATHAM we are very happy to hear you enjoyed your stay.

10/10 Excellent

Marc

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday Inn Latham
Since October 2023 I have stayed at at least 12 hotels in NY and NJ and this has been by far the best. I would highly recommend this hotel.
Stayed 1 night in Jan 2024
Response from sedik front office manger on Jan 18, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express ALBANY AIRPORT AREA - LATHAM we are very happy to hear you enjoyed your stay..

8/10 Good

Shakel

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Dwight

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, great service!
The family had a great time. Sedik was great at the front desk. Provided awesome service. Our room was spacious for the kids and had a nice large bathroom and very clean overall.
Stayed 1 night in Dec 2023

8/10 Good

Yiu Li

Stayed 1 night in Dec 2023
Response from sedik on Jan 18, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express ALBANY AIRPORT AREA - LATHAM we apologies for all negative experience. The hotel its under renovation we hope you give us opportunity to serve you again to make your stay better.

2/10 Terrible

Kirsten

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not clean at all.
At the very least, my expectation of a hotel room is cleanliness. This place was gross. We were only there for a quick 12 hours, but that was too long. The toilet was filthy, there was orange mold in the shower, and there were spider webs in corners. It made me even more concerned about what I couldn’t see. The entire place reeked of curry to the point of us smelling like that when we left, and it was clear there were people who had been living there for the smell to get that bad. I’m not sure what criteria makes a room a suite, but a tiny bar sink and minuscule counter does not make it a suite, in my opinion. On top of this, there was someone stomping up and down either next to us or above us all night long. You could feel them walking, it was so loud. I will never, ever stay in that hotel again, nor will I recommend anyone to stay there. This was the only place within 30 minutes of our holiday destination that was available, but next time I’ll just drive 40 minutes instead.
Nasty toilet at check-in
Orange mold
Orange mold
This makes it a suite?
Stayed 1 night in Dec 2023

8/10 Good

leon

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Charles

Business traveler
Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023

10/10 Excellent

Murphy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs are superb, friendly and professional. The manager and the front desk staffs are great.
Stayed 2 nights in Dec 2023
Response from sedik on Jan 18, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express ALBANY AIRPORT AREA - LATHAM we are very happy you enjoyed your stay.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
We stayed because of the proximity to our Christmas party and all the employees were excellent and kind. The hotel was very quiet and the rooms had everything we needed. We didn’t get to use the pool but it looked nice. Breakfast was one of the better ones I’ve had during a stay.
Stayed 1 night in Dec 2023

10/10 Excellent

Rafael Gustavo Ruiz

Liked: Cleanliness, staff & service, property conditions & facilities
If you find your self on this area this is definitely the place you would want to stay.
Stayed 1 night in Dec 2023

2/10 Terrible

Terri

Traveled with family
The rooms were not comfortable. Nowhere to put your luggage to be conveniently access. Construction going on even at night we had to tell the front desk to have them stop. It was so loud in our room. The food in the restaurant downstairs is awful and they should probably clean the lines to the beer kegs. The bear had a funny taste to it. The coffee was cold the next morning.
Stayed 1 night in Dec 2023
Response from sedik on Jan 18, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express ALBANY AIRPORT AREA - LATHAM we apologies for all negative experience. The hotel its under renovation we hope you give us opportunity to serve you again to make your stay better.

2/10 Terrible

Theresa

Traveled with family
Horrible experience
Came down with 6 children to let them swim. Added an extra day from home just to give them more time to swim to only find out WHEN WE ARRIVED that the pool was closed!!!!! No notification on site or when I called to secure suite!!!!! Breakfast next morning was HORRIBLE! Everything was old and a new employee didn’t even know how to load the pancake machine😡Kids were upset . View was overloaded garbage dumpster with garbage bags all over ground around it! Will NEVER book there again
Stayed 2 nights in Nov 2023
Response from Nickie on Nov 20, 2023
Dear Guest We apologize for not meeting your expectations. We will be sharing this with the team. We hope you will come back and see we can do better.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Nickie on Nov 18, 2023
Dear Guest Thank you for letting us know about your stay with us. We hope to see you soon.amenities. We are glad you enjoy staying with us and we hope to see you again.Your five-star review means a lot to us! Our management and staff would like to thank you for giving us a fantastic opportunity to serve you well in every way possible. We are thrilled to hear that you enjoyed our convenient location, our high standards of housekeeping and our friendly and professional staff. It is great to hear that you enjoyed the breakfast as well, and we are looking forward to your next visit to the area!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bummer the pool was out for remodeling, but it is what it is.
Stayed 1 night in Nov 2023
Response from Nickie on Nov 13, 2023
Dear Guest We apologize for not meeting your expectations. We will be sharing this with the team. We hope you will come back and see we can do better.

2/10 Terrible

Janet, Calciu

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from Nickie on Nov 13, 2023
Dear Guest We apologize for not meeting your expectations. We will be sharing this with the team. We hope you will come back and see we can do better.

6/10 Okay

Carolyn

Traveled with family
Disliked: Cleanliness
The carpet in the room was stained. The towels (inky enough for three) were stained.
Stayed 1 night in Nov 2023
Response from Nickie on Nov 7, 2023
Dear Guest Thank you for letting us know about your stay with us. We hope to see you soon.