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Reviews of Days Inn by Wyndham Laurel MS

2 out of 5
Days Inn by Wyndham Laurel MS
309 S 16th Avenue, Laurel, MS

Reviews

7.8

Good

Rating 10 - Excellent. 272 out of 731 reviews" "
Rating 8 - Good. 257 out of 731 reviews" "
Rating 6 - Okay. 97 out of 731 reviews" "
Rating 4 - Poor. 61 out of 731 reviews" "
Rating 2 - Terrible. 44 out of 731 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Catharine

Traveled with family
Disliked: Property conditions & facilities
First of all the lobby and elevator were filthy and stunk. When we opened our room, the smell of cigarettes caused us both to gag and there was a terrible smell. We complained and listened to another guest at the front desk complaining and we were both told to spray our room with her disinfectant. No ability to change rooms but honestly the hallway smelled just as bad! The pillows stunk like butts. Altogether an awful experience
Stayed 2 nights in May 2024

2/10 Terrible

Rodney

Traveled with partner
Bathroom was filthy. Toilet bowl was splattered with feces, floor and shower were dirty. Carpeting was filthy, my socks and feet were black from walking on it. Room smelled terrible and hard to breathe. We will never stay here again and will not recommend this place to anyone else.
Stayed 1 night in May 2024

6/10 Okay

Joanna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was clean in appearance but the room had a very old musty smell . The breakfast was a full meal and good selection .
Stayed 1 night in May 2024

8/10 Good

John

Sink in the bath room didn't work properly. The lighting in the bathroom was poor. The carpets in the rooms and hallways could use a shampoo or change all together.
Stayed 2 nights in May 2024

2/10 Terrible

Samuel G

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The 1st room we got smelled like mold, the environment of the hotel felt unsanitary. the carpet was old, dirty and smelly. we were given another room which was more acceptable, would not recommend this hotel, our stay was very unpleasant.
Stayed 1 night in May 2024

2/10 Terrible

Kristi

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The overall facility between the musty smell, smell of weed every morning in the hallways, nasty carpets that are so dirty they have black pathways in the room and the water roaches that live in the bathroom sink pretty much should say it all. Overall, will never stay there again nor would I recommend the facility to anyone.
Stayed 2 nights in May 2024

10/10 Excellent

Rebeca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Larry

Stayed 1 night in Apr 2024

10/10 Excellent

Pam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so friendly and talkative. I really enjoyed talking with them. The room was spacious and very clean bathroom. The carpet needed a good shampoo cleaner. The bed was very comfortable, the breakfast was the usual eggs, sausage and biscuits. They did have a Belgian Waffle Maker.
Stayed 3 nights in Apr 2024

10/10 Excellent

Amy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall we were HIGHLY satisfied with our 3-night stay here. The outside is pleasant and clean, and immediately when we walked inside, the lobby looked and smelled clean and the staff was incredibly friendly and helpful. We stayed in room 225 on the second floor (they told us they’d face us towards the back of property, away from the noisy road which has been wonderful. NO issues with sound here. And our bed is configured against the outside wall so we don’t have neighbor noise) Immediately when we walked in the room it smelled clean. With a fresh almost bleachy smell in the bathroom. I wiped things down and haven’t even encountered dust! The hotel is older and a little shabby around the edges and some of the carpets could use an update. But for the price, this place has been GREAT. And the town of Laurel truly a pleasure to visit
Stayed 3 nights in Apr 2024

6/10 Okay

Ronnie

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
While it was convenient and clean, it was not worth the price. Our door did not work properly and the breakfast was very unappetizing.
Stayed 2 nights in Apr 2024

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Michael

Traveled with partner
Liked: Staff & service
The hotel needs some work. Carpet cleaning in the hallways and just overall cleaning. Staff was terrific and the room was clean. Enjoyed the stay.
Stayed 2 nights in Apr 2024

8/10 Good

Anthony, Green Bay

Stayed 1 night in Apr 2024

4/10 Poor

Nancy

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very old and not clean. Very unsatisfied. Staff was less than friendly. Felt like I was bothering them when we checked in. Very unfriendly.
Stayed 1 night in Apr 2024

2/10 Terrible

Sandria

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Did not spend the night. The room smelled so musty and I have asthma knew if I stayed I would have an asthma attack. The lamp shade on one of the lamps was burnt that made me feel it was not maintained well at all. The rooms need to be totally remodeled
Stayed 1 night in Apr 2024

10/10 Excellent

David

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Friendly staff Great breakfast
Stayed 2 nights in Mar 2024

8/10 Good

Brooks

Liked: Cleanliness, staff & service, property conditions & facilities
Good location and large room.
Stayed 1 night in Mar 2024

8/10 Good

Billi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Laurel needs sidewalks! Hotel was convenient for downtown
Stayed 2 nights in Mar 2024

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service and staff had good attitude
Stayed 1 night in Mar 2024

6/10 Okay

Valerie

Stayed 1 night in Mar 2024

2/10 Terrible

Patricia

Traveled with partner, Traveled with pets
Toilet ran, not pet friendly as advertised, horrible breakfast and they charged the wrong card.
Stayed 2 nights in Mar 2024

10/10 Excellent

Tabatha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing Staff ! Great Breakfast The rooms were Great !! I'll stay here Everytime I'm in Laurel Ms.
Stayed 1 night in Mar 2024

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful person who checked us in on arrival. She made us feel really welcome. clean room. nice breakfast & cute dining area.
Stayed 1 night in Feb 2024

10/10 Excellent

Darryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service
Stayed 2 nights in Feb 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall nice stay
The room was clean and furnished nicely but could use some paint and walls banged up. Hotel staff very nice and helpful. The breakfast was good and substantial,
Stayed 1 night in Feb 2024

2/10 Terrible

Sharon

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was poorly maintained. The bed sagged in the middle, the TV didn’t work and the staff could not fix it, the shower head produced a very weak water stream. No solutions were offered.
Stayed 1 night in Feb 2024

2/10 Terrible

David

Business traveler
Stayed 2 nights in Feb 2024

10/10 Excellent

Eric

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet area
Stayed 1 night in Jan 2024

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

MARYANN

Stayed 1 night in Nov 2023

8/10 Good

Judy

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Needs some work.
It was just ok. But there was something dried on one of our walls looked very nasty. I’m not sure how long it had been there. The bathroom door wouldn’t shut all the way. But other than that it was ok.
Stayed 2 nights in Nov 2023

8/10 Good

Larry

Business traveler
Liked: Cleanliness, staff & service
Property was older. However, the manager was extremely helpful in getting us switched to a handicap room for my husband.
Stayed 2 nights in Oct 2023

2/10 Terrible

Darrell R.

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty
Stayed 1 night in Oct 2023

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Claudia

Stayed 1 night in Oct 2023

10/10 Excellent

Keniqua

Traveled with family
Liked: Amenities
Will stay again
Stayed 1 night in Oct 2023

4/10 Poor

robert

Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Jaime

Good service at the caunter
Stayed 2 nights in Oct 2023

4/10 Poor

Jackie, Oneonta

Disliked: Cleanliness, property conditions & facilities
The bathroom tube and sink was dirty. I cleaned it before we could use it. The carpet was disgusting. They need to shampoo room 208. Staff was very nice. Breakfast wasn’t good. Waffle machine was out of order snd no oatmeal. I heard the worker say she wasn’t making any because the business was too slow. Very little bread. No fruit. Had to listen to two lady works sitting behind me complaining about their job there. Had to ask them to take their conversation elsewhere. I wish I had taken pictures. We stayed 2 nights.
Stayed 2 nights in Oct 2023
Response from GM, MONARK PATEL on Oct 20, 2023
Thank you for taking the time to tell us about your experience at Days Inn by Wyndham Laurel MS. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I apologies for the hotel not maintaining your standard and staff is looking improve this. Here at Days Inn, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

4/10 Poor

Nancy

Traveled with pets, Traveled with family
Said I could not bring my dog in. We always stay at days inn with our dog. Then staff said there were dogs there all the time.
Stayed 1 night in Oct 2023
Response from GM, MONARK PATEL on Oct 20, 2023
Thank you for taking the time to tell us about your experience at Days Inn by Wyndham Laurel MS. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I apologies for the hotel not maintaining your standard and staff is looking improve this. Here at Days Inn, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

6/10 Okay

Linda

Liked: Property conditions & facilities
Stayed 1 night in Sep 2023

6/10 Okay

vicki

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
First I will say I was disappointed that the pool was closed for the season. It was still 90 outside. For what I paid I could’ve gotten the same services that was offered next door for half the cost. The bed was so uncomfortable. Needs to be replaced
Stayed 1 night in Sep 2023

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cleaniess
I enjoyed my stay the room was very clean I enjoyed the full breakfast everything was plentiful bed was comfortable overall it was a good stay compared to other places I have stayed
Stayed 1 night in Oct 2023

10/10 Excellent

Cristal

Liked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Deborah, Spring

Traveled with partner
Disliked: Staff & service
The lady at counter was just having a conversation with another employee for 10 minutes before helping me. Then could not figure out my reservation with Expedia and had to call them , but it was her fault for not checking a box on computer. Took another 20 minutes to even check in Not good customer service and while doing all this she was gossiping to me about other employees, lady I don’t care I just want a room , omg
Stayed 1 night in Oct 2023
Response from GM, MONARK PATEL on Oct 20, 2023
Thank you for taking the time to tell us about your experience at Days Inn by Wyndham Laurel MS. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I apologies for the hotel not maintaining your standard and staff is looking improve this. Here at Days Inn, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

4/10 Poor

Dayna

Liked: Staff & service
When i received my room key, i went to my room and the door was open. The beds did not have sheets and the room was not cleaned. The phone didn't work. The front desk was very attentive and apologetic and i did receive a new room but the hotel in general just needed a lot of attention and deep cleaning. I would not stay here again.
Stayed 1 night in Oct 2023
Response from GM, MONARK PATEL on Oct 20, 2023
Thank you for taking the time to tell us about your experience at Days Inn by Wyndham Laurel MS. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I apologies for the hotel not maintaining your standard and staff is looking improve this. Here at Days Inn, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

8/10 Good

Cheryl

Liked: Staff & service
Stayed 2 nights in Oct 2023