2/10 Terrible
Constance O.
18 may. 2024
No le gustó: Limpieza
Could not have been more disappointed
It was awful! Missing blinds, the outdoor table and chairs were so rusty we were afraid to sit there! Both sinks in master bath were backed up! Painting looks like it was done by a toddler! Cabinets is master bath were crooked. No outlet cover in master bedroom! Doors broken! I reported all of this and sent pictures to Vacassa the first hour we were there and they did absolutely nothing! Called again 5 days later and they refunded cleaning fee! They had 5 days to fix the blinds and sink and nothing was done! My husband tried to fix the blinds but there were too many missing so no sleeping in on vacation because the sun was coming in our room at 7am. The bathrrom sinks wouldn't drain and that was disgusting. I asked for further compensation but just kept getting the run around that they are going to pass infirmation on but after 2 days I gave up. I even sent them pictures the first day! Very disappointed and totally frustrated! This unit should not be rented out until blinds, sinks and outdoor table is at least sanded down and painted or replaced! I will be telling everyone I know about our experience. I feel like it was false advertisement.
Constance O.
Se hospedó 7 noches en mayo de 2024