6/10 Okay
Nicole
Traveled with partner
Jun 2, 2024
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
This hotel was very pretty and in a great location. The issue we had was 2 days before we recived an email with a pass code saying at 4pm the code would be activated. We arrived a bit early as we were there for the night to do our engagement photos. We waited until a few minutes after 4 and tried the passcode. After typing in 3 numbers the door blinked red and wouldn’t allow us to open it even after typing in the 6 digit code. We went to the front desk and were told “it’s a few minutes after 4 and the code probably hasn’t been activated yet. I’ll be over in a few minutes to try it out” so we waited 5 minutes to have him check. After the door was checked we walked over to open it and it was still not letting us in. We saw the guy form the front desk walk by and he said it’s blinking red because it needs a new battery. Someone will be over soon. Unfortunately we couldn’t wait because we only had an hour to get ready for our pictures. I asked if he can atleast open the door for us and he said the code will still work. We said it wasn’t and we found out it was because he had a 4 digit code and we were given a 6 digit code that was totally different. After almost an hour someone came to change the battery. I hate to make a big deal out of things but we do pay to be able to access the room at 4.
Unfortunately the other down side is if you’re on the bottom floor you can hear everything above you. The people above us got into a fight at 12:30 am and heard all of it.
Nicole
Stayed 1 night in May 2024