First of all, we were supposed to be in an ocean view suite and we were places on the 1st floor without a view. When asked to be moved they said they could not accommodate us for our trip. Second, the rooms were very small and the bedroom made us claustrophobic, barely fitting the bed. Then mid stay, we were contacted by a rep that asked us if we would want to do a 90 minute tour and listen to them speak and then we would receive some gifts. We thought it would be ok to see what they offered elsewhere. Upon arrival we were aked for drivers license and a credit card which was supposed to be for verification purposes only, however, we were never told we had to have a credit card and I gave them a few different ones but they said they couldnt use the ones I provided. After driving there, filling out paperwork and waiting, we were told we could not get in. I was absolutely furious at this point. The hotel was very run down and in need of work. The sliding glass door barely opened and was so bad we went out the front door and walked all the way around the building to head toward the beach and back. Also, they have pools but they were very small. I would not recommend this hotel or the company the runs it.