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Opiniones de Bay Club Resort by Coolvacay

3 out of 5
Bay Club Resort by Coolvacay
302 32nd Street, Ocean City, MD

Opiniones

7.4

Bueno

Puntuación de 10, es decir, Excelente. Basada en 8 de 19 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 5 de 19 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 0 de 19 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 4 de 19 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 2 de 19 opiniones" "

6.8/10

Limpieza

5.0/10

Servicios

5.6/10

Condiciones de la propiedad

Opiniones

4/10 Malo

Peter

Viaje en grupo
No le gustó: Limpieza y comodidad de las habitaciones
Se hospedó 2 noches en febrero de 2024
Respuesta de The Rental Team, el 25 feb. 2024
Hi Peter,Thanks for the review! Come again soon!

10/10 Excelente

Jeffrey

Viaje familiar
Le gustó: Limpieza y comodidad de las habitaciones
Great stay at the Bay Club Resort
Another great stay at the Bay Club Resort, we do come here often. They are constantly updating and renovating the property, it is a pet friendly resort which is great. Our dog loves this place.
Se hospedó 5 noches en septiembre de 2023
Respuesta de Shelly, el 29 sept. 2023
Hi Jeffrey,Thank you for your great review! It was a pleasure hosting you. We hope to host you again in the future.

2/10 Terrible

Farrah

No le gustó: Limpieza y condiciones de la propiedad
The property was in terrible shape and was NOT comfortable. Do yourself a favor and stay elsewhere.
Se hospedó 2 noches en agosto de 2023
Respuesta de Shelly, el 21 ago. 2023
Hi Farrah,Thanks for the review and feedback. The resort staff does try every way possible to address issues for guests if they are made aware during your stay.

10/10 Excelente

Iman Michelle

Se hospedó 2 noches en marzo de 2023
Respuesta de The CoolVacay Team, el 26 mar. 2023
Thank you for your review. We hope to host you again soon.

10/10 Excelente

annette

Viaje familiar
Le gustó: Limpieza y comodidad de las habitaciones
Cozy waterfront condo
Cozy waterfront condo. The condo is dated but clean and very comfortable. We would definitely stay again. The staff were nice and helpful.
Se hospedó 3 noches en febrero de 2023
Respuesta de EAAS, el 4 mar. 2023
Thank you for your kind review. This property is older but the staff takes great care of her. We look forward to hosting you again.

8/10 Bueno

Yanxia

Viaje familiar
Le gustó: Limpieza y comodidad de las habitaciones
Se hospedó 2 noches en diciembre de 2022
Respuesta de cvc, el 5 ene. 2023
Thanks for the review! Please let us know how to make your experience a complete 10/10.

2/10 Terrible

Nicole

Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
Arrived at property at 5pm. There was no one at property check-in and there was a sign to call phone number for Room# and code. Received Room #104. Walked into the room and room had bad odor. There was an odor eliminator can/device left on the living room coffee table. In addition, there were stains as if something was spilled all over the living room wall area. I called the number to get another room they then assigned me to Room #105. Room smelled much better but when I went into the second bedroom there was black on the ceiling above the vent area. Which looked like mold. I then tried to call the phone number again at 5:58pm and I got their answering service which informed me that no one was available. I told them I no longer wanted to stay at the condo due to a lack of cleanliness and they told me to call back in the morning regarding a refund. So I then proceeded to find other accommodations. When I called back the next day they said they did not see anything wrong with Room #104. They did acknowledge the black above the vent in Room #105. They refunded me everything except the first nights rate because they felt the original room was acceptable. I further complained and then forwarded over pictures from both rooms. Now they are saying that Room #105 was not mold and they still are not refunding the first night's rate. Rooms on the first floor of this property are very old, dated and not maintained properly.
Se hospedó 4 noches en septiembre de 2022
Respuesta de Anna, el 16 oct. 2022
We are very sorry that your experience at the Bay Club was poor. We did agree there was black dust and dirt above the vent, this is due to being on the bay. This was not mold and was wiped away with a rag. We do apologize that was not attended to by housekeeping prior to your arrival. We are set to close down the resort and do renovations.

10/10 Excelente

Tracy

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza y condiciones de la propiedad
Loved it! Will be staying here again next summer.
Se hospedó 5 noches en agosto de 2022
Respuesta de Anna, el 13 ago. 2022
HI Tracy, Thank you for the kind review. We look forward to hosting you again next year.

4/10 Malo

ashlee, Hillside

Viaje con mascota, Viaje familiar con niños
No le gustó: Limpieza, servicios, condiciones de la propiedad
The shower curtains were dirty. One of the locks didn’t work on the door. There was no hot water. I killed flies on flies upon entry and exit. The living room tv didn’t work. The indoor pool was filthy. The list goes on. However with minimum communication with the staff they seemed polite. Check in and check out was easy. Good luck
Se hospedó 2 noches en julio de 2022

8/10 Bueno

Mary Beth

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
We had a lovely stay at the Bay Club. While there are upgrades to the resort that need to be made, our room was clean and the staff was very nice. The location was perfect as we were able to walk to the beach and amusements and the view of the bay was gorgeous. The kitchen was well equipped, the bedding and carpeting seemed to be newer and we would definitely stay here again!
Se hospedó 5 noches en julio de 2022
Respuesta de cvc, el 27 jul. 2022
Thanks for the review Mary Beth!

4/10 Malo

Avneesh

Viaje en grupo, Viaje familiar
No le gustó: Limpieza y condiciones de la propiedad
Cleanliness was a big issue. I won’t recommend anyone to stay there. I need my full payment back. I will contact Expedia CEO for this matter. Call me if you need to - 732-233-3350
Se hospedó 3 noches en julio de 2022
Respuesta de cvc, el 14 jul. 2022
Hi Avneesh, did you contact the front desk about the cleanliness of the unit so that management could address any issues you had? We try to accommodate and provide the best customer service when given the opportunity.

10/10 Excelente

Katherine

Viaje familiar
Le gustó: Limpieza y comodidad de las habitaciones
Great place!
Great trip. Nice location and unit. I brought linens because it said they were not provided but they were. Nice surprise but a lot of unnecessary packing! Otherwise no complaints.
Se hospedó 4 noches en junio de 2022
Respuesta de cvc, el 6 jul. 2022
Thanks for the review Katherine!

10/10 Excelente

Heather

Se hospedó 3 noches en octubre de 2021
Respuesta de CVC, el 18 jul. 2022
Thanks for the review!

10/10 Excelente

Mayabanza

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
Unbeatable bay view, well appointed, very clean, spacious unit, great price, easy walk to beach. Hot tub was only lukewarm however.
Se hospedó 3 noches en septiembre de 2021
Respuesta de Your CoolVacay Team, el 13 oct. 2021
Thank you, We are so glad you enjoyed our amazing Bay Views and easy access to the beach. We have followed up with the property regarding the hot tub and they have replaced the pool/hot tub vendor for maintenance and upkeep. We appreciate your feedback!

8/10 Bueno

Cliente verificado

Se hospedó 3 noches en septiembre de 2020
Respuesta de Bay Club, el 27 sept. 2020
Thank you for the review!

10/10 Excelente

Cassidy

Viaje familiar
Le gustó: Limpieza y comodidad de las habitaciones
Nice, affordable place for families
We really enjoyed our stay at the bay club resort! Everything was clean and enjoyable. We’re a large family and did not feel overly squished in the apartment. It was a nice laid back environment. We loved the pier. The only small improvement I would’ve made would be to the mattress in the master bedroom and sofa bed. They were both fairly worn out and not super comfortable. Other than that, we had a great time there and enjoyed it very much.
Se hospedó 7 noches en agosto de 2020
Respuesta de Your CoolVacay Team, el 26 ago. 2020
I'm so glad you enjoyed your time here with us. The sunsets here are amazing and our favorite with this location!

4/10 Malo

Cliente verificado

Viaje familiar con niños
No le gustó: Limpieza y servicios
No pool and no Starbucks as advertised. No in person front desk. Our door combo changed we weren’t notified and locked out for a period of time. The place was vert dated and not kept up, very different from the pictures.
Se hospedó 4 noches en julio de 2020
Respuesta de Manager, el 6 jul. 2020
We are very sorry for your experience. We do not advertise a Starbucks and are not sure where you saw this. As for the pool, we are very sorry and are governed by the local restrictions due to COVID. It is something completely out of our control. If you'd like to discuss this further please give us a call. We are happy to discuss.

8/10 Bueno

Tyler

Viaje familiar
Le gustó: Comodidad de las habitaciones
No le gustó: Limpieza
Se hospedó 3 noches en junio de 2020
Respuesta de Your CoolVacay Team, el 1 jul. 2020
Hi Tyler, thank you for your review. Your feedback allows not only future guests to know you enjoyed your stay but also keeps us informed on how we can improve for future guests.